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D
Rating: 5 out of 5
Very friendly phone reception and help (my password not working) to finalize my purchase (payment by phone)
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 064 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersH
Rating: 4 out of 5
Some sides are a bit loose.
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M
Rating: 5 out of 5
Thank you very much very good communication and fast delivery! Our son loves his new game 👍
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G
Rating: 4 out of 5
Correct delivery, missing some details regarding assembly but done alone by a non-handy person
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L
Rating: 5 out of 5
Wonderful! I recommend
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A
Rating: 5 out of 5
availability of spare parts excellent reception from the person who answered me on the phone: very good advice, it's more important for me and reassuring the delivery is awaited my son who must do the repair if there is a problem I will let you know
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A
Rating: 5 out of 5
Very good quality trampoline. My son and his friends spend a lot of time on it even when it's very cold, I do not regret my purchase! However, not very easy to assemble. You need 2 or 3 people and to spend a few hours. It's worth it…
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F
Rating: 5 out of 5
Good
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P
Rating: 5 out of 5
Fast and efficient delivery. Products seem to match the description. See for usage.
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T
Rating: 5 out of 5
Service attentive to its customers. The net was forgotten and the customer service quickly sent it back to us.
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M
Rating: 2 out of 5
When I bought the trampoline, the poles were connected with a rubber band, which I found sensible. The new poles are separate and not connected. As a result, they slide apart and can bend again! Furthermore, the upper edge will not remain stable. The quality has declined for me. I am sure that the separate poles will not last long either!!!
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Response from France Trampoline
Hello, we have noted your comment and regret that you did not read the product data sheet for the fiberglass arches purchased as spare parts. We do specify that these arches are not to be connected with a rubber band during replacement. This is mentioned in bold and underlined in the product description for your information. Rest assured that this system (which has been in place for several years) allows all our customers to keep their net normal and child-safe. The Trampoline Technik Team
J
Rating: 5 out of 5
Quick and appropriate response.
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M
Rating: 5 out of 5
My inquiry at the time of purchase was responded to quickly and competently. The delivery and appointment scheduling worked excellently, and we received it before Christmas. We are thrilled with the quality of the trampoline and are very happy with it.
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E
Rating: 5 out of 5
Fast and efficient service
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H
Rating: 5 out of 5
guarantee respected, thank you perfect delivery
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M
Rating: 5 out of 5
I am delighted with the products provided by France Trampoline. Perfect quality and completely matching my request. I recommend.
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I
Rating: 5 out of 5
It was great and uncomplicated.
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J
Rating: 5 out of 5
They met delivery deadlines, well-packaged material in accordance with the purchase made.
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H
Rating: 5 out of 5
Very responsive and quick service. Order placed on Thursday noon, delivered by noon :-):-) !!!
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P
Rating: 5 out of 5
compliant
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M
Rating: 1 out of 5
I still have not received my order to this day.... Thank you for getting back to me quickly to tell me what is happening and why this long delay... .... and it's surprising to receive a request for feedback on a product that I have not yet received...
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Response from France Trampoline
Dear Sir or Madam, After verification, your order containing a protective cover for a round trampoline 3m60 is marked as delivered via Mondial Relay in October 2024 according to the delivery tracking, and since then, we have not received any new orders from you. We kindly ask you to contact our customer service so that we can clarify your request. The France Trampoline team.
D
Rating: 5 out of 5
Very good service Nothing to say
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Z
Rating: 5 out of 5
We placed an order with Jump'in Spain and had a problem with the delivery of the trampoline. But the company took full responsibility for the problem and offered us compensation. We are very satisfied with the treatment and the compensation received.
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T
Rating: 5 out of 5
I am very satisfied with the purchase and quality of the product. I live in the south and the trampoline will be exposed to the sun, we will see if it holds up. The only downside, I was not informed of the delivery knowing that the second passage is charged *** euros, fortunately I was at home. Assembly well explained, I assembled it all by myself in half a day, quality is there and the kids are satisfied
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C
Rating: 5 out of 5
Very happy with France trampoline, a little less with the carrier. Thank you
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Response from France Trampoline
Dear Sir or Madam, we thank you for your positive feedback on our brand. Customer service is available to receive your experience feedback in order to better satisfy you in the future. The France Trampoline team
C
Rating: 5 out of 5
Very good quality material, completely meets our expectations!! I recommend!!
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L
Rating: 5 out of 5
top
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E
Rating: 5 out of 5
We received the order in perfect condition, the shipping was quite fast and easy. The children are delighted with the new trampoline, it is much better than the previous one from another brand.
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L
Rating: 4 out of 5
The product is very good but the assembly instructions are terrible. It was a nightmare to install with errors related to the lack of explanations and extremely complicated backward returns.
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Response from France Trampoline
Dear Sir or Madam, Please accept our apologies for the inconveniences during assembly. We have many assembly videos of the trampolines also available on our website. This allows you to fully familiarize yourself with the elements before the trampoline arrives at home. The France Trampoline team
E
Rating: 5 out of 5
Simplicity in ordering and great efficiency in processing the order and shipping.
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A
Rating: 5 out of 5
The order process went perfectly well
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M
Rating: 4 out of 5
Order tracking communication is top-notch
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M
Rating: 5 out of 5
Trampoline purchased in March 2023. We are delighted with the quality of the trampoline. Moreover, we had a problem during delivery (due to the delivery person and not France trampoline) and customer service was excellent. We recommend.
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S
Rating: 5 out of 5
Fast delivery, quality material
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P
Rating: 5 out of 5
very responsive team and very good products
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N
Rating: 5 out of 5
Following a warranty request, the France trampoline team was very responsive and sent me the damaged items very quickly
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A
Rating: 4 out of 5
Perfect very fast delivery and product exactly as we expected
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S
Rating: 5 out of 5
Fast shipping and good value for money.
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P
Rating: 4 out of 5
GOOD MATERIAL, but there were missing pieces in the package so I called the number written in the assembly book to get customer service, they were supposed to call me back but the after-sales service is like I was a few days before Christmas I had to make the missing pieces myself. I AM DISAPPOINTED BY THE MANUFACTURER FOR ITS LACK OF FOLLOW-UP OF ITS AFTER-SALES SERVICE
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Response from France Trampoline
Hello, Thank you for your feedback regarding your experience with our product. We apologize for the inconveniences encountered. After checking, we have not received any email or WhatsApp message from you regarding this issue. For quick assistance, we invite you to contact us directly by phone at 05 56 36 04 62, between 9 am and 12:15 pm or between 1:30 pm and 5:30 pm. You can also write to us at the following address: [email protected]. An advisor will be happy to assist you and find a suitable solution. We hope to be able to satisfy you during your future experiences. Best regards, The France Trampoline team
G
Rating: 5 out of 5
Product as described and delivered very quickly, despite the Christmas period.
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