Customer reviews of France Trampoline

Very good phone contact. Excellent follow-up of the delivery, very fast. Easy assembly (it's heavy and you need to take the time to look very carefully at the instructions) for such a large trampoline. The only downside is the plastic attachment hooks of the safety net: 5 broke on the first jump (there was only one person) and they were well attached as per the instructions. Metal attachments (like carabiners) might be better.

second trampoline purchased (as a gift for the family) - quality since ours has been holding up against the kids for several years ... Satisfied with the after-sales service although a bit slow.

Very good product, secured, of very high quality. Fast delivery time. Responsive and very effective after-sales service.

Nothing to report. Very good responsiveness. Everything is OK

Very good trampoline, delivered on time and very easy to assemble.

fast delivery. item conforms. Product quality undeniable (protection tarp)

excellent

Very competent and pleasant customer service to check that I chose the right model. Product of very good quality

Material conforms to our expectations

good value for money, seriousness and speed in ordering and delivery, quality and safety; and on top of that comfort and aesthetics!

Very good product.

Very good phone contact, everything was managed with a lot of rigor and professionalism. Excellent responsiveness. I highly recommend this company for both the quality of the material and the follow-up and availability of the staff.

Incredible delivery times!

quality of the material security good design useless ski

Beware of the packaging, the pallet is too small to ensure safe delivery ... Phew! Nothing to report after opening the boxes

the trampoline is fantastic! the 21cm springs provide exceptional bounce! Highly recommended

Fairly fast delivery, trampoline of very good quality, in line with our expectations, friendly phone reception.

Site up to my expectations and material at the same level. Explicit assembly instructions. Nothing to say.

Very satisfied with everything (the welcome, the material, ...) except for your delivery person or carrier.

We are delighted with our purchase: professional phone reception, fast delivery, quality trampoline.... everything was perfect for my daughter's 10th birthday. Thank you!

Very satisfied both in terms of contact and quality

Excellent material, excellent interlocutor, Nothing to complain about, just satisfied not to have bought a trampoline from a large national chain...

When ordering, I made a mistake in the reference and by calling customer service my order was changed. Fast and careful delivery (order on Monday and delivery on Thursday). The quality is there, a bit long to assemble, but after that it's a delight. To recommend.

We called a specialized company and chose an expensive trampoline to have quality and we were very disappointed. Especially regarding the frame: the holes for screwing are not aligned, we had to buy a drill to enlarge and align them. The holes are probably made before bending the tubes and not after as it should have been. We also had to buy a tap to redo a good part of the threads. In short, a lot of equipment to buy when the manual indicates that no other tool is necessary. Instead of a few hours, assembling the frame alone took an entire afternoon (about 7 to 8 hours). For a specialized company and for the price, the quality is not up to par!

Good service: material delivered in good condition within the deadlines communicated at the time of the order!

FAST DELIVERY VERY GOOD MATERIAL MANUAL NOT DETAILED ENOUGH FOR SPRING ASSEMBLY

Good communication on the phone, very friendly and efficient. Timely shipping, well-packaged parcel.

Quality of service and guaranteed professionalism.

Very good contact, fast delivery, quality material, absolute happiness for our two children aged 9 and 11

Nothing to complain about, good service, fast, efficient

Impeccable welcome. Very good quality product

Perfect after-sales service, fast, very happy with the trampoline. Very serious, to recommend. My daughter accidentally broke a plastic end, a phone call where I was asked to take a photo of the broken object and send it. 48 hours later I received the part without paying anything. Super positive.

The delivery was much faster than expected. Upon receiving the trampoline, one of the packages was damaged. We pointed it out to the delivery person, noted it in writing. By contacting customer service, the reception was very friendly, I sent them photos of the ladder that was bent... Within a few days I received a new one!! No discussions, no need to follow up multiple times... Really top-notch!!! The products may be a bit expensive compared to others but the quality of the products and the responsiveness are there... The safety net is great, it is perfectly taut even at the top... plus you can either fix it just at the edge of the fabric or after the springs... for safety and depending on the age of the children, it's a plus...

Very fast order processing. We ordered replacement parts after 5 years of intense use. After the first order, another part change turned out to be urgent. France Trampoline offered us the shipping costs. Thank you!

Good reception of our merchandise

Very satisfied

Satisfactory packaging and delivery. This trampoline seems to be of good quality compared to that of our neighbors and we will see in use. The drawings in the assembly manual need improvement for better understanding and to allow for faster assembly (it took us 6 hours with two people...) Very good reception from the after-sales service who quickly sent us 2 small parts that we had broken by tightening too hard. Our grandchildren (11 and 8 years old) are delighted with this trampoline.

excellent service and quality

The trampoline arrived quickly, it is of good quality, no unpleasant surprises.

Always professional! I have been a customer for at least 5 years, and everything is always perfect, advice, delivery, well done!