Customer reviews of France Trampoline

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Chantal N.

Rating: 5 out of 5

Published on 25/05/2023 à 16h59 following a purchase from 02/05/2023

Very good 😊

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Yann A.

Rating: 5 out of 5

Published on 25/05/2023 à 14h30 following a purchase from 03/05/2023

Trampoline meets our requirements

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Jérôme W.

Rating: 5 out of 5

Published on 25/05/2023 à 12h37 following a purchase from 03/05/2023

Very good service. Nothing to say.

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Maite L.

Rating: 5 out of 5

Published on 25/05/2023 à 11h16 following a purchase from 03/05/2023

No problem!

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Fabrice G.

Rating: 4 out of 5

Published on 25/05/2023 à 10h21 following a purchase from 03/05/2023

Very nice welcome and advice

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Thomas T.

Rating: 5 out of 5

Published on 25/05/2023 à 08h26 following a purchase from 05/05/2023

Quality products, a wonder for children

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Benoit G.

Rating: 1 out of 5

Published on 24/05/2023 à 21h50 following a purchase from 02/05/2023

The last order does not fit our trampoline because apparently your mats do not match the size!!! Moreover, the ad suggests that the tarps are delivered with the springs, unfortunately this is not the case! We can no longer use our trampoline since the last delivery.

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Response from France Trampoline Published on 05/05/2023

Hello, Thank you for sharing your experience with the net you ordered. We are sorry to learn that the size of the net was not quite suitable for your trampoline, which prevents you from completely going around it. We understand your disappointment and wish to resolve this issue for you. To better assess the situation, we encourage you to send us photos of the net installed on your trampoline. This will allow us to examine the problem more closely and find an appropriate solution. You can send them to our customer service at [email protected]. Best regards, The France Trampoline team

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Eric O.

Rating: 5 out of 5

Published on 24/05/2023 à 21h26 following a purchase from 30/04/2023

Product received quickly, easy to assemble and meets my expectations

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David B.

Rating: 5 out of 5

Published on 24/05/2023 à 21h16 following a purchase from 03/05/2023

Nothing to complain about. Order delivered quickly and as expected. The customer service is responsive.

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Amelie V.

Rating: 5 out of 5

Published on 24/05/2023 à 18h47 following a purchase from 03/05/2023

Top trampoline, easy to assemble and of good quality, and the delivery was super fast, I highly recommend ++

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William H.

Rating: 5 out of 5

Published on 24/05/2023 à 18h20 following a purchase from 02/05/2023

Excellent contact and product received on time, thank you

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Nathalie T.

Rating: 5 out of 5

Published on 24/05/2023 à 18h11 following a purchase from 03/05/2023

Listening team and great responsiveness, well done for the customer service

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Fabio R.

Rating: 5 out of 5

Published on 24/05/2023 à 16h24 following a purchase from 11/04/2023

Everything perfect as described.

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Guillaume Q.

Rating: 5 out of 5

Published on 24/05/2023 à 16h19 following a purchase from 02/05/2023

Fast delivery

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Jean Paul G.

Rating: 5 out of 5

Published on 24/05/2023 à 13h33 following a purchase from 02/05/2023

Excellent phone contact; fast delivery.

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Helene V.

Rating: 5 out of 5

Published on 24/05/2023 à 10h55 following a purchase from 02/05/2023

Complies with delivery times, product identical to the product sheets seen on the site

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Eleonore T.

Rating: 5 out of 5

Published on 24/05/2023 à 10h54 following a purchase from 02/05/2023

The trampoline is of very good quality. It is easy to assemble. The only downside is that the finishing strip is difficult to put on (poorly designed?).

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Gwénola M.

Rating: 4 out of 5

Published on 24/05/2023 à 09h29 following a purchase from 30/04/2023

Very good quality of the trampoline but the assembly instructions are sometimes not precise enough and can lead to assembly errors that also require a lot of force sometimes

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Laëtitia B.

Rating: 5 out of 5

Published on 24/05/2023 à 09h12 following a purchase from 03/05/2023

Despite some issues placing the order on the site due to a temporary bug, I just had to call customer service which was exceptionally efficient.

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Jocelyne D.

Rating: 4 out of 5

Published on 23/05/2023 à 21h35 following a purchase from 28/04/2023

The person I spoke to on the phone provided the right information, very friendly

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Anne N.

Rating: 5 out of 5

Published on 23/05/2023 à 20h33 following a purchase from 24/04/2023

Nothing to report

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Linda T.

Rating: 4 out of 5

Published on 23/05/2023 à 19h46 following a purchase from 28/04/2023

The delivery date I requested was not respected.

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Arnaud R.

Rating: 5 out of 5

Published on 23/05/2023 à 18h35 following a purchase from 20/04/2023

Fast, efficient, professional and French: Ps: user videos make the difference

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Roger M.

Rating: 4 out of 5

Published on 23/05/2023 à 17h50 following a purchase from 28/04/2023

Perfect...super friendly phone reception (kindness, speed...)

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Mélanie B.

Rating: 5 out of 5

Published on 23/05/2023 à 17h46 following a purchase from 30/04/2023

Perfect, meets expectations.

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Françoise B.

Rating: 3 out of 5

Published on 23/05/2023 à 17h15 following a purchase from 29/04/2023

Service not effective, delivered outside the announced times

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Response from France Trampoline Published on 03/05/2023

Hello, We acknowledge receipt of your comment. We are sorry to hear that you encountered a problem with the carrier. According to the tracking of your shipment, we see that the package was shipped on May 2, 2023, and was delivered on May 4, 2023, and that the carrier was unable to reach you by phone. Indeed, we noticed that the phone number provided is incomplete; it is very important at the time of your order to provide complete information. We remain at your disposal for any further information by phone at 05 56 36 04 62 or by email at [email protected]. Best regards, The France-trampoline team

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Aurélie B.

Rating: 5 out of 5

Published on 23/05/2023 à 16h59 following a purchase from 30/04/2023

Delighted with the trampoline! I ordered the rectangular model and was pleasantly surprised by the quality of the materials!

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Jean Philippe D.

Rating: 4 out of 5

Published on 23/05/2023 à 16h53 following a purchase from 28/04/2023

Delivery: torn box, big scare but ultimately everything went well during assembly. Material: everything seems to be of good quality, just change the strap system for the ground attachment. Follow-up: from my phone call, very good interlocutor who took my remarks into account (delivery 📦). Just a bit disappointed to have seen that shortly after my order, many trampolines were on sale, 20% which still represents a nice amount. With my misadventures, I would have appreciated at least a voucher to order accessories for the children on the site.

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Claire S.

Rating: 5 out of 5

Published on 23/05/2023 à 13h22 following a purchase from 03/05/2023

Adapted product, but be careful to respect the weight. This is the second one we are buying.

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Jean-paul P.

Rating: 5 out of 5

Published on 23/05/2023 à 12h40 following a purchase from 01/05/2023

Not enough detail in the attachment system

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Claire B.

Rating: 5 out of 5

Published on 23/05/2023 à 12h37 following a purchase from 29/04/2023

We are happy

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Sonia C.

Rating: 5 out of 5

Published on 23/05/2023 à 10h33 following a purchase from 02/05/2023

From ordering to receipt, everything is perfect, excellent customer service! The zip line is easy to assemble, high-quality reliable products, we are delighted

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Marc D.

Rating: 5 out of 5

Published on 23/05/2023 à 09h20 following a purchase from 30/04/2023

Very good, excellent

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Annie R.

Rating: 4 out of 5

Published on 23/05/2023 à 08h56 following a purchase from 01/05/2023

Top product...

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Marie-laure P.

Rating: 5 out of 5

Published on 23/05/2023 à 08h22 following a purchase from 29/04/2023

Excellent product and frankly top-notch. Thank you France trampoline

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Yann T.

Rating: 3 out of 5

Published on 22/05/2023 à 20h36 following a purchase from 02/05/2023

Upon receipt of the goods, some tightening bolts were missing. Despite our call to customer service, we were not contacted. At the price of the product, the follow-up does not meet expectations.

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Response from France Trampoline Published on 06/05/2023

Hello, We thank you for your comment and we apologize for not getting back to you on the same day as your call, indeed our sales service was closed from Thursday, May 18 to Sunday, May 21 inclusive. As soon as we became aware of your message, we sent you a message asking exactly which references were missing. To date, we have not heard from you, we invite you to get back to us at your convenience to resolve the issue. We remain at your disposal for any further information by phone at 05 56 36 04 62 or by email at [email protected]. Best regards, The France-Trampoline team.

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Clément C.

Rating: 4 out of 5

Published on 22/05/2023 à 19h59 following a purchase from 24/04/2023

The order went very well, the delivery times impeccable. Product that meets our expectations, however very difficult to assemble and yet done by DIY enthusiasts!

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Marc B.

Rating: 5 out of 5

Published on 22/05/2023 à 17h21 following a purchase from 01/05/2023

Very good product, compliant. The zip line is well made and the assembly instructions are clear.

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Freddy C.

Rating: 5 out of 5

Published on 22/05/2023 à 15h24 following a purchase from 28/04/2023

Nothing to report, super fast

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Eric G.

Rating: 5 out of 5

Published on 22/05/2023 à 15h24 following a purchase from 30/04/2023

Quality products, perfectly matches the description and very happy with the after-sales service, I received valuable advice from a customer service representative.

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