France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
First of all, the delivery went very well with a very nice delivery person who helped me with the unloading (220 kg after all). Be careful with the packaging which had suffered some damage but fortunately only on the outside and not the merchandise. As for the trampoline, it is of very good quality. It seems to be of very good quality overall but we will see the wear over time. The instructions are still a bit lacking in my opinion. Overall very satisfied with the purchase and the kids are thrilled.
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Hélène T.
Rating: 4 out of 5
following a purchase from 07/12/2022
Problem with the pickup point
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Fanny C.
Rating: 5 out of 5
following a purchase from 06/12/2022
Very fast delivery, clear and serious tracking. The after-sales service is also very efficient. Having made a mistake about the size of my previously ordered item online, I contacted the after-sales service which exchanged and refunded the price difference of my item very simply.
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Johanna S.
Rating: 5 out of 5
following a purchase from 05/12/2022
Very good
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Marie-laure D.
Rating: 5 out of 5
following a purchase from 07/12/2022
Really top-notch site, fast and when you call you are very well received and especially listened to
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Roland G.
Rating: 5 out of 5
following a purchase from 06/12/2022
Very good
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Julie L.
Rating: 5 out of 5
following a purchase from 06/12/2022
Very good customer service
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Ségolène D.
Rating: 5 out of 5
following a purchase from 06/12/2022
We really appreciated that you left a message to ensure that the ordered product was correct. Additionally, your sales service was very responsive!
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Michel D.
Rating: 3 out of 5
following a purchase from 29/11/2022
Regret: no warning or advice for tree protection, nor the difficulty of tightening the zip line. It's very light
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Response from France Trampoline
Hello, We are sorry that you encountered assembly problems. In the product sheet of the zip line, we inform you that tree protections are available, either the reference FTTYROB_TREE https://france-trampoline.com/fr/tyrolienne-slackline/3077-paire-de-protections-pour-arbre-3700730426787.html To ensure that our customers have seen these tree protections, we also offer them as a complementary product in the summary of your cart, before validating the order. Regarding the assembly of the zip line, we provide you with an installation video made by one of our customers in the product sheet. The entire France Trampoline team wishes you a very happy 2023 and we remain at your disposal for any further information. Best regards, The France Trampoline team
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Jimmy Q.
Rating: 4 out of 5
following a purchase from 30/11/2022
Nothing to report
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Fabrice O.
Rating: 2 out of 5
following a purchase from 05/12/2022
It is not you or your site that is at fault but your delivery provider DPD. The package was supposed to be delivered on 23/12 we are on the 26th still nothing, on the 23rd I can understand the day before Christmas many packages........ but here no info package in CESTAS should have been delivered that day;
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Response from France Trampoline
Hello, We are sorry that you encountered a delivery problem with our carrier. The estimated delivery time for the DPD carrier is 2 to 5 working days. Indeed, during the holiday season, the transport time may be extended by a few days, which may explain the 6 working days delay for your delivery. The entire France Trampoline team wishes you a very happy 2023 and we remain at your disposal for any further information.
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Anne Marie F.
Rating: 5 out of 5
following a purchase from 05/12/2022
ease efficiency speed and price
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Anne O.
Rating: 5 out of 5
following a purchase from 23/11/2022
Very good service
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Nathalie F.
Rating: 3 out of 5
following a purchase from 19/11/2022
The trampoline is of good quality but very difficult to assemble, very hard to push the tubes. Explanation and image not very clear. We really struggled even though we are used to assembling things. Moreover, I am disappointed, I waited for Black Friday to get 15% and order the trampoline to have it for Christmas. Later in December it was at 30%, that's a difference of 200 euros after all.
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Response from France Trampoline
Hello, We are sorry to hear that you encountered difficulties assembling your trampoline. To help you with the assembly of our trampolines, we provide an installation video in each product sheet: https://youtu.be/Kyb4xlcMxMU Indeed the Apollo Sport 500 trampoline is very large and we recommend having at least two people for assembly. We are also available by phone at 05 56 36 04 62 or by email [email protected] for any questions regarding assembly. The entire France Trampoline team wishes you a very happy 2023! Best regards,
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Olivier A.
Rating: 5 out of 5
following a purchase from 05/12/2022
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Patrice H.
Rating: 5 out of 5
following a purchase from 05/12/2022
Quick and clear response on the phone regarding the use of the gift voucher. Smooth and hassle-free online order afterwards. Fast shipping and precise tracking. Keep it up, well done.
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Sebastien S.
Rating: 5 out of 5
following a purchase from 24/11/2022
Perfect
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Emilie P.
Rating: 5 out of 5
following a purchase from 04/12/2022
Nothing to report regarding the order.
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Nicolas L.
Rating: 5 out of 5
following a purchase from 02/12/2022
good a small problem at delivery quickly resolved.
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Lydie H.
Rating: 4 out of 5
following a purchase from 02/12/2022
The spare trampoline parts are difficult to identify with just measurements. I had to call the sales service, who really helped me in my choice thanks to the time she spent looking for my original model and the correspondences
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Jenifer S.
Rating: 5 out of 5
following a purchase from 30/11/2022
The purchase went very quickly and easily, I spoke on the phone with a charming lady who was very helpful. Delivery in less than a week. The trampoline is just incredible, oval 490, super quality, assembly quite easy, count on half a day. 100% satisfied
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Brigitte C.
Rating: 1 out of 5
following a purchase from 22/11/2022
a bit disappointed that an order placed on FRANCE Trampoline arrives from China
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Response from France Trampoline
Hello, Today the only trampolines manufactured in Europe on our website are our trampolines for professionals: https://france-trampoline.com/fr/trampoline/1403-trampoline-professionnel-pro-one-265-carre-3700730454469.html https://france-trampoline.com/fr/trampoline/1576-trampoline-professionnel-pro-one-365-rectangulaire-3700730425551.html Historically, our trampolines were manufactured in Vendée, France, but 15 years ago we had to make the decision to relocate our production, to continue to keep our business alive. We took our time to find a reliable partner meeting our specifications and capable of reproducing our trampolines while maintaining the same level of quality. We share your wish to support the French industry and in this perspective we created a subsidiary that creates custom nets for homes and catamarans Loftnets (our workshops are located in Bordeaux): https://www.loftnets.com/fr/ To date, there is no French company that manufactures leisure trampolines. We remain at your disposal for any further information. Sincerely, The France Trampoline team
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Nicolas L.
Rating: 5 out of 5
following a purchase from 28/11/2022
Easy order and product matching my expectations
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Caroline P.
Rating: 5 out of 5
following a purchase from 30/11/2022
Quick responses from customer service to the questions asked. Very fast delivery. Easy trampoline installation, count on half a day. Result: very stable, robust trampoline, used daily for a week. Anchoring kit a bit light, but given the weight, the trampoline is unlikely to move. For us, ladder essential. Overall, quality and safety after X comparisons of market products.
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Gerard I.
Rating: 5 out of 5
following a purchase from 24/11/2022
the assembly documentation could be more explicit
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Pierre G.
Rating: 4 out of 5
following a purchase from 01/12/2022
Delivery on time without any problem. Zip line not installed yet so too early to judge the product.
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Paola M.
Rating: 5 out of 5
following a purchase from 09/11/2022
The product is exceptional in every way. Fast and precise delivery. Assembly requires patience and should be done by two people. It took two hours, but the result is truly superb. The grandchildren use it every day, having fun in maximum safety. I will definitely recommend it to all my acquaintances.
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Sarah M.
Rating: 5 out of 5
following a purchase from 29/11/2022
Very happy with all the services, delivery, assembly, nothing to complain about, we just have to enjoy it
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Jean Bernard B.
Rating: 4 out of 5
following a purchase from 22/11/2022
Ok azertyuuiii
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Corine C.
Rating: 5 out of 5
following a purchase from 29/11/2022
Perfect and fast
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Malou E.
Rating: 4 out of 5
following a purchase from 29/11/2022
Good
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Franck R.
Rating: 5 out of 5
following a purchase from 28/11/2022
Clear, fast, precise
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Léo B.
Rating: 5 out of 5
following a purchase from 25/11/2022
I don't know yet if the product will be of good quality. It's a Christmas gift!!!
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Philippe D.
Rating: 5 out of 5
following a purchase from 21/09/2022
Good product and great spirit of service.
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Michel B.
Rating: 4 out of 5
following a purchase from 26/11/2022
good
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Sandrine M.
Rating: 4 out of 5
following a purchase from 26/11/2022
fast delivery. the canvas is thick and the elastic that surrounds the canvas allows for easy attachment. the hooks to fix all around the trampoline give us the assurance of good stability of the canvas in case of bad weather. this is the 2ND time I buy this canvas from FRANCE TRAMPOLINE. Last year I tested another seller, certainly cheaper, but the quality was not there;
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Martine R.
Rating: 5 out of 5
following a purchase from 26/11/2022
ok speed ease
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Agnes G.
Rating: 5 out of 5
following a purchase from 25/11/2022
Easy, fast, professional
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Patrick T.
Rating: 4 out of 5
following a purchase from 28/11/2022
Good material
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Magali M.
Rating: 5 out of 5
following a purchase from 21/11/2022
fast and in perfect condition
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