The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Quality ok, assembly instructions ok. However, the perimeter protection does not stay in place when you walk on it and with the net passing over it, it's even more difficult to put it back in place. I'm afraid of the result over time.
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Maxime S.
Rating: 3 out of 5
following a purchase from 02/12/2023
Delivery with no possibility of assembly... what a hassle!
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Clothilde B.
Rating: 4 out of 5
following a purchase from 29/11/2023
A very good product despite a more difficult assembly than expected.
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Pierre B.
Rating: 4 out of 5
following a purchase from 24/11/2023
Helpful driver.
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Laure L.
Rating: 4 out of 5
following a purchase from 20/11/2023
Smooth order
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Jean Marie P.
Rating: 4 out of 5
following a purchase from 15/11/2023
very good
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Cédric L.
Rating: 3 out of 5
following a purchase from 17/11/2023
I wear size 44.5, and my toes stick out excessively, to the point where even flat I have to start my balance on my heels. The material is of good quality.
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Thérèse P.
Rating: 4 out of 5
following a purchase from 16/11/2023
The order went well, despite a delay from the logistics provider, I had to contact the company France Trampoline to check on the delivery delay as well as the company DPD which was handling the connection.
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Andy S.
Rating: 4 out of 5
following a purchase from 12/11/2023
The product is of lower quality than the initial purchase unfortunately
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Noelle D.
Rating: 4 out of 5
following a purchase from 12/11/2023
purchase slake ninja and trampoline
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Jean-paul L.
Rating: 4 out of 5
following a purchase from 12/11/2023
Perfect
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Romain S.
Rating: 2 out of 5
following a purchase from 09/11/2023
Impossible to set up the poles without modifying the system.
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Response from France Trampoline
Hello, Thank you for your comment and we are sorry that you encountered issues with the assembly. As we explained to you by email, we noticed that you did not place the joints inside the pole but outside. Therefore, you do not need to modify the system but only to place the joints inside. Best regards, The France Trampoline team
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Véronique C.
Rating: 4 out of 5
following a purchase from 03/11/2023
Too bad we can't choose the fun ball
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Joseph G.
Rating: 4 out of 5
following a purchase from 30/10/2023
The product seems to be of good quality, the size fits perfectly (4.30m), with drainage holes for rainwater, which I have been looking for for some time. The installation is simple and the attachment system is also effective. The small downside I would mention about this product is the number of retaining elastics, which is 8 and too spaced out for such a large diameter; 12 would have been more suitable for better stability in case of wind. The tarp tends to move and needs to be frequently repositioned on the trampoline, too bad!
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Michele G.
Rating: 4 out of 5
following a purchase from 23/10/2023
Order received quickly but we could not set up the jumping mat and safety net due to bad weather. We hope the sizes will be OK
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Annick P.
Rating: 4 out of 5
following a purchase from 15/10/2023
a bit disappointed by the delivery, the box was torn causing some damage to the foam. For the rest of the material, no problem.
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Christian M.
Rating: 4 out of 5
following a purchase from 18/10/2023
Perfect quality, delivery time.....
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Rosa María D.
Rating: 3 out of 5
following a purchase from 06/10/2023
Well, I don't know if we misunderstood or what really happened, but I didn't pay for express shipping and it arrived the same day they said it would with express shipping. It didn't arrive on the day I needed it.
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Pascal N.
Rating: 4 out of 5
following a purchase from 11/10/2023
The delivery was postponed 3 times, and delivered to a relay point and not at home, lack of drivers.
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Fabienne B.
Rating: 3 out of 5
following a purchase from 03/06/2020
very fast shipping and reception ... But it is really a shame that the 2 m foam protections are folded in a small box of 55 X 35 cm, which means they are all bent or almost twisted! a more suitable packaging would have been better and I hope it will relax once installed...
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Chantal B.
Rating: 4 out of 5
following a purchase from 29/09/2023
Very responsive order
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Ulrich L.
Rating: 4 out of 5
following a purchase from 09/09/2023
The net also works for a *** trampoline with the appropriate diameter (ours is 330cm). I was initially a bit skeptical about whether they are compatible, but it works. The assembly requires some strength because the fiberglass rods are not particularly easy to thread at the top, but you can manage it. One star deduction because it is really a bit expensive, and the supplied rubber hooks for securing at the bottom are not usable. We use cable ties instead. That works better. (This was also the case with the *** trampoline)
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Bertrand T.
Rating: 4 out of 5
following a purchase from 28/09/2023
Satisfied with your after-sales service. They are top-notch.
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Jean-michel C.
Rating: 4 out of 5
following a purchase from 27/09/2023
Very good
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Katia D.
Rating: 4 out of 5
following a purchase from 28/09/2023
Complete pack and good value for money, but the descriptions of the contents are brief. It is not specified that there are protections for the trees, but they are only 1m each. And the slack at the top is difficult to tighten because the rope is doubled to be able to attach the accessories.
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Nicole H.
Rating: 1 out of 5
following a purchase from 01/09/2023
Attention with returns! Costs must be borne by the customer. The goods were returned in perfect condition and later it was claimed that the goods were damaged. Refund only at ***%.
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Response from France Trampoline
Hello, we have taken note of your comment and we are sorry that our general terms and conditions confirmed at the time of ordering do not meet your expectations, but we only applied them in the context of a return. Furthermore, the return package was processed normally and the person responsible for the return only opened the package to discover the damaged item for the return. In this case, we cannot restock it and the lost profit remains at your expense according to our general terms and conditions. We ask you to take care of your package and protect it properly so that the item is safeguarded during transport. The Trampoline Technik team
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Gérard G.
Rating: 4 out of 5
following a purchase from 19/09/2023
Good manufacturing quality, impression of solidity of the different accessories.
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Hervé E.
Rating: 3 out of 5
following a purchase from 22/09/2023
Hello, hook problem, design flaw. Problem not resolved. Best regards.
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Response from France Trampoline
Hello, We have taken your hook problem into account. To resolve this issue, we sent new hooks by mail on Wednesday 11/10. You should receive them in the coming days. If, however, you do not receive them within a reasonable time, do not hesitate to send us a new message, and we will take the necessary measures to resolve this issue. Best regards, The France Trampoline team.
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Philippe B.
Rating: 3 out of 5
following a purchase from 13/09/2023
A bit long, more than a week. I ordered and paid for a pack of 20 springs and only received one spring. I called, and they told me they would send the box, and I still haven't received anything 15 days later. What to do?
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Response from France Trampoline
Hello Sir, We apologize for the preparation issue. Indeed, your phone request did not go through, and the return has not yet been made. We have received your email reminding us of the problem encountered. We are currently processing the shipment of the missing springs, and they should leave our warehouse tomorrow. Rest assured that we are doing everything possible within customer service to prevent such an issue from happening again. The France Trampoline team.
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Violette L.
Rating: 4 out of 5
following a purchase from 18/09/2023
The commercial gesture mentioned was not followed up
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Claude L.
Rating: 3 out of 5
following a purchase from 11/09/2023
Disappointed with the return
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Silke B.
Rating: 4 out of 5
following a purchase from 13/08/2023
Everything went well.
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Camping Les Ajoncs A.
Rating: 4 out of 5
following a purchase from 01/09/2023
very good and fast
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Sophie M.
Rating: 1 out of 5
following a purchase from 22/08/2023
Super customer service, my contact proceeded to a free return of the product that turned out to be defective, however there was a delivery problem: I never received the package!
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Response from France Trampoline
Hello, Thank you for taking the time to share your experience with our after-sales service. We are pleased to hear that you found our customer service effective for the return of the defective product. However, we are sorry to learn that you never received the replacement package. We understand how frustrating this can be. We have immediately opened a claim with the carrier to understand what happened and resolve this issue as quickly as possible. We will keep you informed of the progress of this claim and do everything we can to ensure the successful delivery of your package. Best regards, The France Trampoline team
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Wibke S.
Rating: 4 out of 5
following a purchase from 07/08/2023
Super customer service, delivery was excellent and uncomplicated. One screw was missing during assembly, hence 1 point deduction.
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Keziah L.
Rating: 3 out of 5
following a purchase from 25/08/2023
The dome seems solid, my son appreciated his birthday gift. However, we ordered the dome + hammock pack. Hammock that we could not install because I was surprised to read on the new one that it requires carabiners.... which were not provided!!! I will have to go spend at Decathlon for the carabiners, so I am disappointed not to have installed the hammock with the rest of the surprise
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Response from France Trampoline
Hello, As discussed during our phone call, it was an error on our part, and we sent the wrong manual. You do not need to buy an additional carabiner. We have sent the new manual by email. The France Trampoline team
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Maren R.
Rating: 2 out of 5
following a purchase from 06/08/2023
Packaging was poor. Screws, nuts, etc. were loose in the box. The box was damaged during transport, causing washers and a screw to be lost.
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Response from France Trampoline
We have noted your message and regret the problems we had with the carrier. Did you note any reservations on the delivery note to indicate the damaged package? You could have also refused the package if you deemed it too damaged at the time of delivery. Please do not hesitate to contact our customer service via email at [email protected] so that they can quickly send you the missing parts. The Trampoline Tech Team
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Bertrand B.
Rating: 4 out of 5
following a purchase from 20/08/2023
Quality material, a bit expensive. I would have liked a promo on the model purchased but there was only on the model below...
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Annabelle G.
Rating: 4 out of 5
following a purchase from 16/08/2023
Average quality
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Chankar P.
Rating: 1 out of 5
following a purchase from 16/08/2023
Disappointing customer service Our trampoline broke two days after arriving at our home due to a gust of wind even though it was anchored to the ground. No gesture to compensate us, nothing 2 days after the purchase.
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