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C
Rating: 4 out of 5
Happy with my purchase. Just a small issue fixing the slide properly. One side is easy but for now we can't fix the other side correctly.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 1, 2, 3 and 4 stars
Reset filtersL
Rating: 4 out of 5
The trampoline is of great quality, however the assembly takes longer than expected. The skirt of the trampoline does not stay in place properly.
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D
Rating: 4 out of 5
Delivery and quality okay.
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P
Rating: 4 out of 5
Top delivery, good quality material but very complicated assembly, also because the instructions are not very clear. It took us more than 2 hours for two people..
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S
Rating: 1 out of 5
Hello, The scooter was received quickly but with a defective ball bearing that broke. Can you contact me to proceed with the replacement? Best regards
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Response from France Trampoline
We are sincerely sorry to learn that your scooter was delivered with a defective ball bearing that broke. To quickly resolve this issue, could you please send us photos of the problem to the email address [email protected]? This will allow us to analyze the situation and proceed with the replacement of the defective part as soon as possible. Best regards, The France Trampoline team
M
Rating: 4 out of 5
Very happy in general. Good navigation on the site, careful delivery, fast and clear. Very happy with the product. The only downside is that the instructions are not clear! I hope our assembly is correct because it is very difficult to know which bar goes above the others. We had to redo everything because the bolts were upside down. The indication of the installation direction is not highlighted enough.
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S
Rating: 4 out of 5
Quality ok, assembly instructions ok. However, the perimeter protection does not stay in place when you walk on it and with the net passing over it, it's even more difficult to put it back in place. I'm afraid of the result over time.
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M
Rating: 3 out of 5
Delivery with no possibility of assembly... what a hassle!
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C
Rating: 4 out of 5
A very good product despite a more difficult assembly than expected.
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P
Rating: 4 out of 5
Helpful driver.
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L
Rating: 4 out of 5
Smooth order
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J
Rating: 4 out of 5
very good
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C
Rating: 3 out of 5
I wear size 44.5, and my toes stick out excessively, to the point where even flat I have to start my balance on my heels. The material is of good quality.
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T
Rating: 4 out of 5
The order went well, despite a delay from the logistics provider, I had to contact the company France Trampoline to check on the delivery delay as well as the company DPD which was handling the connection.
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A
Rating: 4 out of 5
The product is of lower quality than the initial purchase unfortunately
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N
Rating: 4 out of 5
purchase slake ninja and trampoline
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J
Rating: 4 out of 5
Perfect
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R
Rating: 2 out of 5
Impossible to set up the poles without modifying the system.
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Response from France Trampoline
Hello, Thank you for your comment and we are sorry that you encountered issues with the assembly. As we explained to you by email, we noticed that you did not place the joints inside the pole but outside. Therefore, you do not need to modify the system but only to place the joints inside. Best regards, The France Trampoline team
V
Rating: 4 out of 5
Too bad we can't choose the fun ball
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J
Rating: 4 out of 5
The product seems to be of good quality, the size fits perfectly (4.30m), with drainage holes for rainwater, which I have been looking for for some time. The installation is simple and the attachment system is also effective. The small downside I would mention about this product is the number of retaining elastics, which is 8 and too spaced out for such a large diameter; 12 would have been more suitable for better stability in case of wind. The tarp tends to move and needs to be frequently repositioned on the trampoline, too bad!
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M
Rating: 4 out of 5
Order received quickly but we could not set up the jumping mat and safety net due to bad weather. We hope the sizes will be OK
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A
Rating: 4 out of 5
a bit disappointed by the delivery, the box was torn causing some damage to the foam. For the rest of the material, no problem.
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C
Rating: 4 out of 5
Perfect quality, delivery time.....
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R
Rating: 3 out of 5
Well, I don't know if we misunderstood or what really happened, but I didn't pay for express shipping and it arrived the same day they said it would with express shipping. It didn't arrive on the day I needed it.
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P
Rating: 4 out of 5
The delivery was postponed 3 times, and delivered to a relay point and not at home, lack of drivers.
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F
Rating: 3 out of 5
very fast shipping and reception ... But it is really a shame that the 2 m foam protections are folded in a small box of 55 X 35 cm, which means they are all bent or almost twisted! a more suitable packaging would have been better and I hope it will relax once installed...
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C
Rating: 4 out of 5
Very responsive order
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U
Rating: 4 out of 5
The net also works for a *** trampoline with the appropriate diameter (ours is 330cm). I was initially a bit skeptical about whether they are compatible, but it works. The assembly requires some strength because the fiberglass rods are not particularly easy to thread at the top, but you can manage it. One star deduction because it is really a bit expensive, and the supplied rubber hooks for securing at the bottom are not usable. We use cable ties instead. That works better. (This was also the case with the *** trampoline)
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B
Rating: 4 out of 5
Satisfied with your after-sales service. They are top-notch.
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J
Rating: 4 out of 5
Very good
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K
Rating: 4 out of 5
Complete pack and good value for money, but the descriptions of the contents are brief. It is not specified that there are protections for the trees, but they are only 1m each. And the slack at the top is difficult to tighten because the rope is doubled to be able to attach the accessories.
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N
Rating: 1 out of 5
Attention with returns! Costs must be borne by the customer. The goods were returned in perfect condition and later it was claimed that the goods were damaged. Refund only at ***%.
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Response from France Trampoline
Hello, we have taken note of your comment and we are sorry that our general terms and conditions confirmed at the time of ordering do not meet your expectations, but we only applied them in the context of a return. Furthermore, the return package was processed normally and the person responsible for the return only opened the package to discover the damaged item for the return. In this case, we cannot restock it and the lost profit remains at your expense according to our general terms and conditions. We ask you to take care of your package and protect it properly so that the item is safeguarded during transport. The Trampoline Technik team
G
Rating: 4 out of 5
Good manufacturing quality, impression of solidity of the different accessories.
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H
Rating: 3 out of 5
Hello, hook problem, design flaw. Problem not resolved. Best regards.
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Response from France Trampoline
Hello, We have taken your hook problem into account. To resolve this issue, we sent new hooks by mail on Wednesday 11/10. You should receive them in the coming days. If, however, you do not receive them within a reasonable time, do not hesitate to send us a new message, and we will take the necessary measures to resolve this issue. Best regards, The France Trampoline team.
P
Rating: 3 out of 5
A bit long, more than a week. I ordered and paid for a pack of 20 springs and only received one spring. I called, and they told me they would send the box, and I still haven't received anything 15 days later. What to do?
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Response from France Trampoline
Hello Sir, We apologize for the preparation issue. Indeed, your phone request did not go through, and the return has not yet been made. We have received your email reminding us of the problem encountered. We are currently processing the shipment of the missing springs, and they should leave our warehouse tomorrow. Rest assured that we are doing everything possible within customer service to prevent such an issue from happening again. The France Trampoline team.
V
Rating: 4 out of 5
The commercial gesture mentioned was not followed up
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C
Rating: 3 out of 5
Disappointed with the return
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S
Rating: 4 out of 5
Everything went well.
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C
Rating: 4 out of 5
very good and fast
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S
Rating: 1 out of 5
Super customer service, my contact proceeded to a free return of the product that turned out to be defective, however there was a delivery problem: I never received the package!
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Response from France Trampoline
Hello, Thank you for taking the time to share your experience with our after-sales service. We are pleased to hear that you found our customer service effective for the return of the defective product. However, we are sorry to learn that you never received the replacement package. We understand how frustrating this can be. We have immediately opened a claim with the carrier to understand what happened and resolve this issue as quickly as possible. We will keep you informed of the progress of this claim and do everything we can to ensure the successful delivery of your package. Best regards, The France Trampoline team