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C
Rating: 4 out of 5
Very good, very serious, good product but shipping costs are high for a simple order of springs.
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Customer reviews of France Trampoline
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9,4
/10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1, 2, 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
Good reception, but incomplete information: absence of bungee cords for trampoline cushion not specified.
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T
Rating: 4 out of 5
Very good advice and good quality material.
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J
Rating: 4 out of 5
Quality product but the price is a bit high. Problem with the carrier managed with great seriousness by France trampoline.
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B
Rating: 4 out of 5
Very good product. However, the nuts are a bit light or even not threaded. Thank you.
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A
Rating: 4 out of 5
very satisfied with the ordered item (trampoline cover) but had a problem with the delivery person, unreachable online because the site was down; and impossible to contact them to choose a delivery date. However, France trampoline that I contacted by phone was very effective in reaching the carrier and passing me to them on the phone. Thank you France trampoline.
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Y
Rating: 4 out of 5
transport information excellent, deadline respected, mediocre quality pallet
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C
Rating: 4 out of 5
Very good trampoline. The assembly guide just lacks a few details.
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B
Rating: 4 out of 5
Very good trampoline, maybe it lacks a ground fixation system?
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I
Rating: 2 out of 5
Delivery services adequate to what was agreed. I contracted urgent service and it did not arrive on time, ruining the surprise of my little daughter's birthday, without being compensated in any way, just with the relevant apologies after my complaint. And to make matters worse, I was charged for the urgent service for which I had to request a refund. Satisfied with the product purchased, not so with the delivery service.
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Response from France Trampoline
Dear customer, Our delivery time, as indicated repeatedly on our website, is 3 to 7 working days. When placing your order 48 hours before the desired delivery date, we told you that we would do our best to deliver it on time, that is, making an urgent shipment with a supplement of €10 knowing that in that case the delivery time is 48 to 72 hours. And we did so, with the bad luck that the package arrived in 72 hours and not in the desired 48 hours. Still, we immediately proceeded to refund the €10 supplement for this shipment and we apologize for the inconvenience caused, despite having made it clear from the beginning the impossibility of guaranteeing 100% delivery within the desired time. We regret that our delivery times affected your daughter's birthday. Best regards
G
Rating: 4 out of 5
Good service
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S
Rating: 4 out of 5
We are very satisfied with the product, no doubt for now, let's see how it holds up over time.
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C
Rating: 4 out of 5
a discount could have been made
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Response from France Trampoline
Hello, the prices indicated on the website are related to the high quality offered to our customers. We do not falsely discount our products by -20% -30% to attract visitors. This does not correspond to our company. We remain at your disposal. The France Trampoline team.
S
Rating: 4 out of 5
Serious and quality product. Carrier not very quick to make an appointment but once called back, appointment was made quickly. Careful package and assembly in a few hours. The oval shape is perfect and the trampoline seems very sturdy.
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K
Rating: 4 out of 5
Nothing to complain about. Clear site. Fast delivery.. trampoline conforms to what is presented. However, the delivery person does not work on Saturdays and that is a real inconvenience.
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A
Rating: 4 out of 5
Delivery and material impeccable. Some assembly clarifications could be added to the assembly instructions. However, I seem to be missing the trampofoot accessory, which was offered at the time of our order. We will see if your satisfaction system works well... At your disposal. Regards.
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Response from France Trampoline
Hello, we thank you for your confirmation that the Ovalie 430 trampoline meets all your expectations. Your commercial offer also included an order from March where the fixing kit was a gift. Please do not hesitate to contact us if you need more information. The France Trampoline team.
P
Rating: 4 out of 5
very good product. There was supposed to be a special net for ball games that was to be delivered with the trampoline. That was not the case... Too bad.
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Response from France Trampoline
Hello Sir, we are delighted to see that the Ovalie 490 trampoline meets all your expectations. Regarding the promotional offer, you received the ground fixing kit as a gift. The trampofoot is offered the month after your order. That's why you see it in your Ekomi review. We remain at your disposal. The France Trampoline team.
M
Rating: 4 out of 5
Perfect for France trampoline. The only downside is the carrier who delivered a package that was completely torn.
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P
Rating: 4 out of 5
Information regarding the order is satisfactory. Quality of the material is good.
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P
Rating: 4 out of 5
the delivery was in accordance with what we ordered. all items are properly packaged. The result obtained is totally satisfactory compared to our expectations of the product. We highly recommend France trampoline
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S
Rating: 4 out of 5
Fast and reliable service. The material seems to be of decent quality, but some approximations in certain finishes make assembly sometimes laborious.
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L
Rating: 4 out of 5
fast
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N
Rating: 4 out of 5
Efficient phone support, the staff understood my need and responded to it
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G
Rating: 4 out of 5
Ordered products in line with my expectations. I still had to call to reactivate the order which had not been prepared. Good telephone reception and good responsiveness.
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E
Rating: 4 out of 5
Very good responsiveness from customer service. Order shipped on time, too bad the carrier did not follow up ...
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J
Rating: 4 out of 5
Good material, easy to assemble.
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P
Rating: 4 out of 5
Fast delivery Very good quality trampoline
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E
Rating: 4 out of 5
very good quality material, fast shipping but high price negative point: the carrier does not call before delivering despite sending a mobile number which causes some inconveniences for delivery!
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J
Rating: 4 out of 5
-
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N
Rating: 3 out of 5
Product return due to order error.
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Response from France Trampoline
Hello, we have taken your return into account. Despite a phone confirmation with you, it appears that the ordered cushion unfortunately does not fit your trampoline. We will restock the cushion after verification and we will refund you for the returned item. We are sorry that our 4m30 cushion does not fit your trampoline with the rather rare diameter of 4m45. The France Trampoline team.
T
Rating: 4 out of 5
Good
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J
Rating: 4 out of 5
Nothing to report
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S
Rating: 4 out of 5
Quality material and compliant with the order
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J
Rating: 4 out of 5
Good delivery service - Good easy assembly instructions - Product seems to be of good quality (to be judged over time)
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F
Rating: 4 out of 5
Very fast delivery. The trampoline and its equipment seem to be of good quality. The price is not negligible but I hope I have bought my peace of mind in terms of reliability (to be seen in use).
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M
Rating: 4 out of 5
delivery respect well respected very good quality products
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É
Rating: 4 out of 5
very good delivery we just missed the green tape to put on the protection posts of the net and the straps that go on the feet. If you can send them back to us, thank you
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Response from France Trampoline
Hello, we tried to contact you directly on your mobile to follow up on the missing parts. We remain at your disposal to send them to you. The France Trampoline team.
B
Rating: 4 out of 5
Speed, delivery within the announced deadlines, good quality products. However: - the anchoring kit seems a bit light and not necessarily suitable for different types of ground - the protective cover allows water to accumulate on the trampoline (lacks a central rise to drain water outside) and the incorporation of ventilation grids lets water through
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Response from France Trampoline
Hello, Thank you for your comment. Regarding the protective cover, it is normal that there are drains on the cover so that water flows through the cover and the jumping mat as you mentioned in your comment. Do not block the drains present on the cover, otherwise the water will not be able to flow out. We remain at your service. The France Trampoline team.
P
Rating: 4 out of 5
Overall satisfactory service. Pleasant and competent telephone reception. Good quality material, some additional explanations in the assembly instructions would not be too much (especially on the assembly of the net support circle)
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K
Rating: 4 out of 5
very good service, fast delivery, the only thing is that the protective foam should be packaged in a box and not plastic because it was damaged in several places..... fortunately the protective foam was fine.
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Response from France Trampoline
Hello, in such cases, do not hesitate to mention reservations on the delivery note you sign with the delivery person. It is important to take a few minutes to check your package. If no reservation is made at the time of delivery, you also have no recourse. Damages are considered to have occurred after receipt. The France Trampoline team.