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N
Rating: 4 out of 5
very good material. Very careful and methodical packaging.
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Customer reviews of France Trampoline
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9,4
/10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1, 2, 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
Order without problems. Delivery not respecting the schedule on 2 occasions.
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Response from France Trampoline
Hello, we apologize for the issue encountered with the carrier. We have forwarded the information to the concerned agency so they can improve. We remain at your disposal. The France Trampoline Team.
G
Rating: 4 out of 5
Very good site. Quick and precise information for choosing the trampoline. Fast delivery, very good follow-up. The trampoline seems to be of good quality but we haven't assembled it yet. Waiting to use it in nice weather...
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V
Rating: 4 out of 5
I ordered a net and I thought the arches holding the top of the net were sold with it!! What a disappointment!!!
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Response from France Trampoline
Hello, We have seen your comment regarding the purchase of a textile net for the Oxygen 360 trampoline. We are sorry that you did not see that this item only included the textile net. We mention at the end of the description in these sheets that the other parts of the net are purchased separately. We apologize for this issue and remain at your disposal. The France Trampoline team.
C
Rating: 4 out of 5
Quality product, but relatively long delivery time.
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A
Rating: 4 out of 5
Very friendly phone reception. Precise information.
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D
Rating: 4 out of 5
Good quality product but difficulties encountered in online payment.
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C
Rating: 4 out of 5
Everything went very well during my order... (delivery time, good quality material, reasonable price)
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H
Rating: 4 out of 5
Good service.
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L
Rating: 4 out of 5
We are happy with the products and the after-sales service but a bit less with the delivery because the carrier absolutely did not check where we lived (in a dead end in the countryside) and arrived with a huge truck for a simple trampoline.... we had to fight with the driver to deliver to the indicated address with his pallet truck (luckily he had one!) and not at the entrance of the dead end. Better, our neighbor was delivered at the village stadium next door!
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A
Rating: 4 out of 5
The material from France Trampoline is of high quality; the constantly available spare parts are a major asset in the choice of trampoline purchase. The website could be a little more user-friendly (difficulties finding the part among the number displayed; the sections a bit disorganized and the back navigation in the pages disconcerting. However, a confirmation of the order after a phone call from customer service pleasantly surprised me. Very secure packaging, very fast shipping and delivery. Very good!
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V
Rating: 4 out of 5
Fast and efficient. Very nice delivery person, which is a plus!
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D
Rating: 4 out of 5
Very good quality trampoline, very good phone contact and fast delivery. Small downside for the assembly and the user manual which lacks detail. 1h30 of assembly announced, we took 8h!
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Response from France Trampoline
Hello, we have taken your comment about the assembly manual into account. We will contact you by email to find out which points you think need improvement. Indeed, we also have customers who assemble them even within the time indicated in the Ekomi reviews sometimes. However, we apologize for this inconvenience. The France Trampoline team.
C
Rating: 4 out of 5
Deadline respected, packaging compliant and well protected.
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B
Rating: 4 out of 5
Very fast delivery. Problem with one of the parts of the trampoline being too small at delivery but free and quick shipping of the replacement part.
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R
Rating: 4 out of 5
Good site, satisfied with the orders and products.
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C
Rating: 4 out of 5
I recommend this company for its professionalism and seriousness. The after-sales service is very responsive. If it's your first time assembling a trampoline, count more than 1h30 for the setup ;)
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G
Rating: 4 out of 5
Very good after-sales service. Professional and very competent people. They respond clearly to our request and are very good advice. We are delighted with our trampoline and by going through a specialist company in this field, we were able to get spare parts easily and quickly.
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P
Rating: 4 out of 5
Very good
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R
Rating: 4 out of 5
Good product, timely information, timely delivery.
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M
Rating: 4 out of 5
We were delivered a little later than indicated at the order and have not yet opened the package.
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L
Rating: 4 out of 5
Very good customer service responds quickly, correct delivery.
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P
Rating: 4 out of 5
Overall good, but 2 pieces are missing and installation manual insufficient
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Response from France Trampoline
Hello, thank you for your feedback. We have sent you a message to find out which parts are missing. Indeed, after checking our emails or shipments in your name, we did not find any request for spare parts unfortunately. We remain at your disposal. The France Trampoline team.
A
Rating: 4 out of 5
1 - indicate the orientation of the extension of foot 6 when fitting into the T piece 2 - specify that a round file is necessary to deburr the inside of the tubes and the entry of the tubes 3 - specify the list of tools necessary at the beginning of the instructions such as a mallet, a round file For the rest all OK
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K
Rating: 4 out of 5
Very good phone reception with a lot of product knowledge and a lot of kindness. Very good product of very good quality. Delivery time respected. Only downside: delivery costs too high for accessories.
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G
Rating: 4 out of 5
Excellent material, delivery times very much respected (almost faster than announced...) Only downside, the assembly instructions are really improvable. Certain areas for improvement.
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L
Rating: 4 out of 5
Quality product and fast delivery
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A
Rating: 4 out of 5
Good quality materials, well-developed assembly instructions and overall sturdiness.
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F
Rating: 4 out of 5
Good quality trampoline, but you need men to assemble it. And the assembly instructions could be greatly improved
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Response from France Trampoline
Hello, we thank you for your feedback on the Jump'Up 390 trampoline. We are listening to you in order to improve the instructions. We have sent you a personal message to get your more detailed feedback because we are constantly looking to improve and it is thanks to your feedback that we can also progress. We remain at your disposal. The France Trampoline team.
G
Rating: 4 out of 5
Very good product, fast delivery
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G
Rating: 4 out of 5
good material, delivery on time, very happy with the equipment thank you
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F
Rating: 4 out of 5
Very good service
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R
Rating: 4 out of 5
Quality product but order tracking and especially delivery not top!
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A
Rating: 4 out of 5
very good staff attentive on the phone and very friendly
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C
Rating: 4 out of 5
The item seems to be of good quality but I haven't tried it yet. However, there is no instruction manual on how to attach it.
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Response from France Trampoline
Hello, we thank you for your feedback on the Trampofoot accessory. This accessory is very easy to install. It comes with straps at the 4 corners and you just need to tie a knot at the top of 2 poles and then on 2 springs to be able to install it. We apologize for this issue and remain at your disposal. The France Trampoline team.
Y
Rating: 4 out of 5
Satisfied with the purchased product and delivery times.
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O
Rating: 4 out of 5
Fast, efficient, precise, nothing to say.
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S
Rating: 4 out of 5
Excellent product delivered quickly.
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S
Rating: 4 out of 5
Complete and well-documented site. Easy order and very good quality of delivery. Deadline respected and exemplary packaging.
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Response from France Trampoline
Hello, thank you for your valuable feedback. We are happy to see that everything went well and that the delivery was smooth. If you had any doubts during delivery, you could have accepted the order and left reservations on the delivery note. Often it is the boxes that can tear as the steel arches do not move. We remain available at 05 56 36 04 62. The France Trampoline team.
O
Rating: 4 out of 5
Product well received within the deadlines and well packaged.
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