Customer reviews of France Trampoline

Very good customer service. Small delivery issue, apparently due to the carrier, very well managed by the team, and quickly compensated by a commercial gesture for a future purchase. Regarding the trampoline, the product seems robust and of quality. In any case, the children already love it. Small downside, the installation instructions' diagrams could be clearer (perhaps due to the quality of printing).

Very satisfied. They have met the time and correct delivery.

Perfect delivery. Simple and practical assembly, clear instructions. Product meets expectations.

Customer service is okay although a bit unresponsive at first. No difficulty exchanging a defective part under warranty after providing photos proving the breakage of this part. Ordering wear parts was okay and delivery was very fast. The products ordered to restore a trampoline purchased 3 years earlier have been improved in the meantime. Friendly reception on the phone. Reliable and recommendable site.

Delivery speed, easy assembly, still need to test!

Very clear and informative website. Quick order processing and effective confirmation emails. Follow-up by phone for delivery issues was very well done. Assembly instructions were incomplete on 2 very important aspects, particularly regarding the legs of the trampoline, which resulted in incorrect assembly.

Good service overall, small hiccup at delivery but not your fault (delivery person). To evaluate the product we will need a bit of time but so far we are satisfied

Good product. Easy assembly and very well explained in the assembly manual. I might have taken a larger size. For now, this one makes the young ones happy.

Very good and nice

Very nice trampoline. You still need to be 2 for assembly. We had a small issue because 2 of the net attachments that fix under the trampoline were broken!! Otherwise nothing to say.

Good quality material. Assembly manual a bit limited for novices, the drawing of the parts is a bit random compared to reality. Otherwise, I recommend this merchant.

Everything phenomenal, fast and perfect

Excellent delivery, as well as the product, my children are very happy, I recommend it to all my friends

The whole set seems to be of good quality with 2 reservations: - the quality of the galvanization has many imperfections - the ground fixing system is very insufficient and impossible to use if there is even the slightest pebble. Moreover, the straps and their tightening system are very rudimentary in quality and ease of use (effective tensioning means are needed!!)

Easy online order, restocking of a net for a rather old model (7 years) turned out to be possible. The restocking time was rather long! Luckily I had planned ahead

This product perfectly matches its description and my expectations. Beautiful quality No delivery problems Detailed and easy assembly

For now, nothing to say, everything is great, carrier, advisor, shipment of the package on time. The children are delighted, even the parents. Missing a referral offer. Personally, I assembled the trampoline alone, 3 hours of assembly. Missing information when assembling the T with the holes of the bar to align properly.

my 2 phone calls to get additional information about a product were not handled correctly: I was not called back as agreed. ON THE OTHER HAND, the processing of my order and shipment of the goods was ultra-fast

Good service provided

On the site, it is noted delivery between 2 and 5 days, we received it in 11 days, it can happen but no apology email, nothing at all. After, I think it's good material but I haven't assembled it yet due to bad weather.

Trampoline completely in accordance with its description, of very good quality, no problem at all with assembly. Quick assembly (3h). Clear instructions in French. Only major issue, the carrier lost our package... delivered nearly two weeks late, opened boxes... everything is complete, phew!!! In short, merchant site: perfect, fast shipping, very good quality/price ratio, carrier: unacceptable...

Very nice product. Just a small defect fortunately brilliantly handled by France Trampoline. Very professional. I recommend.

Fast delivery in line with expectations. Good quality material. Beware, the small plastic hooks break easily!!

Easy contact with the company. The information provided was precise. The delivery time and the delivery itself are very satisfactory.

Fast delivery, solid material.

Efficient service, fast delivery. Only problem: 4 plastic attachments of the safety net to the trampoline have been broken since the first use.

The order arrived very well and relatively quickly, within the time you indicated.

Fast delivery and impeccable product

Material and delivery ok - no issues. Acceptable supply time

The material received seems to be of good quality after 1 week of testing. The only downside is the delivery in '24h' which turned into 1 week, and the appointment made by the delivery company which set a time slot like 'EDF'! on a certain day between 8am and 6pm!

Very good service

Trampoline very well built in 6 hours!!!! the lack in the purchase already quite expensive, the ladder!!!!! which is not provided! option????? Purchase of pink trampoline, 3m66 Fast delivery no problems

Good service!!!

the France trampoline site was very good but the delivery left something to be desired, too bad................

Apart from a few minor design flaws, I am very satisfied with the service provided by France Trampoline. The trampofoot arrived slightly damaged, the after-sales service had no difficulty and quickly sent me another one. The materials used are of good quality, but I do not give 5 stars due to small design errors like the protective socks for the posts which have a hole too small to go over the top of the post, so we have to mount them upside down by putting them in from the bottom. The hoop of the net is a bit too small and the elements come apart, I think that in the medium term the friction of these dislodged elements with the sleeve will tear it. Aside from these drawbacks, assembly is not complicated, one adult and one child are sufficient. A good quality-price ratio, which easily surpasses the cheaper Chinese production.

Yes, I AM QUITE SATISFIED WITH YOUR SERVICE. YOU HAVE BEEN CLEAR ON THE WEBSITE AND THE ONLINE PURCHASE AND FAST IN SHIPPING. I WOULD LIKE TO FIND A NET FOR AN ELASTIC BED OF THE DIMENSIONS I HAVE ACQUIRED, BUT YOU DO NOT HAVE IT. CONSIDERING THAT THE BED IS FOR AN APARTMENT, THE DIMENSIONS SHOULD BE AS SMALL AS POSSIBLE. I WOULD HAVE TO MAKE SOME 'FIX' THANK YOU.

good

Quick preparation, delivery as well. Only downside, we cannot choose the time of passage.

Very good quality products. Delivery a bit long.

problem with a bar that is too short