English 
B
Rating: 4 out of 5
Very good customer follow-up after telephone contact.
Translated reviews
Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Very fast delivery. Items as described. Good product descriptions on the site.
Translated reviews
D
Rating: 4 out of 5
Good product with fast and serious delivery.
Translated reviews
L
Rating: 4 out of 5
I am very satisfied with the delivery time, trampoline ordered on Thursday evening, delivered on Wednesday morning. I give 4 stars because during assembly, we had a crushed tube which hindered us in assembling the structure. Fortunately, with a few hammer blows, we were able to fit the two pieces together... I will leave another review in a few months to assess the sturdiness against the weather (spring protection cover, net, faded color or not, etc...)
Translated reviews
N
Rating: 4 out of 5
Simple to order and fast for delivery.
Translated reviews
F
Rating: 4 out of 5
Delivery time not always well respected.
Translated reviews
J
Rating: 4 out of 5
Order without problems. Delivery as agreed. The only downside was that an optional item included in the pack was not received, and we did not get a response from France Trampoline.
Translated reviews
Response from France Trampoline
Hello, after checking your order, it was the anchoring kit that was offered with your order as mentioned in your cart, your order confirmation, and your invoice. That is why the trampofoot was not included with your pack. The France Trampoline team.
P
Rating: 4 out of 5
Order very well handled, but assembly poorly explained and hook for net already 2 broken, too bad
Translated reviews
Response from France Trampoline
Hello, We have seen your comment and we will send you hooks so that you can replace the broken ones. Do not hesitate to contact us if you have any issues with the assembly. We are available all week and there are videos on our YouTube channel just in case. We renew our apologies and remain at your disposal. The France Trampoline team.
S
Rating: 4 out of 5
Delivery time not respected.
Translated reviews
Response from France Trampoline
Hello, we acknowledge receipt of your comment. Indeed, the delivery took a bit longer than expected after verification. The carrier waited for your return after several voicemails for 3 days to confirm the delivery day. Without your agreement, the carrier will not deliver to you like that, and fortunately so. We remain at your disposal for any further information. The France Trampoline team.
J
Rating: 4 out of 5
very good relationship with France Trampoline, very responsive to requests for information.
Translated reviews
B
Rating: 4 out of 5
quality material delivered on time; perfect. The instructions, however, are not easy to understand (not very detailed)
Translated reviews
M
Rating: 4 out of 5
Quality product, delivered within a reasonable time.
Translated reviews
A
Rating: 4 out of 5
Quick response to my inquiries, quick management of my order. Positive evaluation.
Translated reviews
I
Rating: 4 out of 5
fast shipping, the mat fits perfectly thank you
Translated reviews
F
Rating: 4 out of 5
Just one small downside... It's your assembly instructions that need to be more explicit. Otherwise, for the rest, nothing to complain about: quality of the material, delivery times...
Translated reviews
J
Rating: 4 out of 5
The delivery person left the packages on the sidewalk.
Translated reviews
P
Rating: 4 out of 5
Nothing to report
Translated reviews
G
Rating: 4 out of 5
Nothing to report
Translated reviews
V
Rating: 4 out of 5
I am generally happy with the trampoline, the quality, and the service. Since the trampoline was installed, the kids haven't left it. Plus, I added the trampofoot which is very popular. 2 downsides: - difficulties in assembling the net - the price: I bought the trampoline on sale with the trampofoot additionally to find out that at the time of delivery (I had requested delivery in spring with a purchase date during the sales period), the price was the same as the sale price and that the trampofoot was free!). I find the commercial policy during sales a bit misleading!
Translated reviews
V
Rating: 4 out of 5
site up to the desired height, well done but just a downside on the transport which was a bit limited in quality. We have bulky packages but placed on a 60 X 80 pallet is a bit limited, not much film around the pallet so the boxes are damaged.
Translated reviews
Response from France Trampoline
Hello, We apologize for this pallet issue. However, after checking your delivery note signed by you, no reservations were mentioned regarding this matter. We have still reported this information to our preparation service. We renew our apologies and remain at your disposal. The France Trampoline team.
E
Rating: 4 out of 5
Clear and well-made site
Translated reviews
K
Rating: 4 out of 5
Order well managed and successful delivery.
Translated reviews
A
Rating: 4 out of 5
Perfect product that meets our expectations. Delivery time respected.
Translated reviews
Y
Rating: 4 out of 5
Everything went very well. Information, order, delivery.
Translated reviews
A
Rating: 4 out of 5
Speed between the order and the phone call for the delivery appointment. Top delivery, and material up to what we expected. A small downside, in the picture, there was the fabric to play football, I thought it was included and offered...
Translated reviews
Response from France Trampoline
Hello, We thank you for your comments. Your purchase did mention "trampoline with safety net, ladder and anchoring kit offered". There is no mention of the trampofoot. Some presentation photos may have a trampofoot installed indeed so that you can best visualize this accessory on the trampoline. We apologize for this issue and remain at your disposal. The France Trampoline team.
P
Rating: 4 out of 5
no manual sent by email and spring clamp also not very good quality product
Translated reviews
Response from France Trampoline
Hello, We apologize for this issue. In a case like this, we can send the manual by email very quickly. We also apologize for the oversight of the clamp. This is the first time this has happened to us and we sincerely apologize for that. The France Trampoline team.
S
Rating: 4 out of 5
Efficiency, speed, easy assembly, good product. One point for improvement: the 4 ground anchoring pegs are a bit light compared to the structure to hold.
Translated reviews
A
Rating: 4 out of 5
Quality products received
Translated reviews
S
Rating: 4 out of 5
Very good phone reception, precise and informed advice. Fast delivery and in accordance with the announced schedule. The assembly manual is not precise enough and lacks clarity (same as Ikea) The product itself meets my expectations and is of good quality.
Translated reviews
B
Rating: 4 out of 5
The assembly instructions for the net were missing. By going to see friends who have the same one, I realized that I made mistakes. I will have to redo it :-((
Translated reviews
Response from France Trampoline
Hello, We apologize for this oversight. In such cases, do not hesitate to ask us directly for the manual and we will provide it to you immediately by email. We also have assembly videos on our website or our YOUTUBE page. We renew our apologies and remain at your complete disposal. The France Trampoline team.
F
Rating: 4 out of 5
Very good product, but shipping costs are too high when it comes to spare parts (15 EUR). It's a shame that no other options for transport (Colissimo or parcel relay for example) are offered.
Translated reviews
V
Rating: 4 out of 5
No delivery issues and well-packaged material. Very easy to assemble, I installed it with my daughters aged 4 and 7. I am very satisfied with the product.
Translated reviews
J
Rating: 4 out of 5
Very good service, the delivery person adapted to my requirements. Regarding the trampoline, one flaw: the cover for the springs does not stay in place well, it needs to be repositioned correctly after each good use.
Translated reviews
M
Rating: 4 out of 5
Good relationship following a request for a promo code via chat. Very good product.
Translated reviews
S
Rating: 4 out of 5
Trampoline received quickly. Good quality product. To see over time for durability.
Translated reviews
B
Rating: 4 out of 5
good no issues we appreciated the advice for receiving the packages
Translated reviews
L
Rating: 4 out of 5
Product meets expectations, competitive price, delivery time ok
Translated reviews
P
Rating: 4 out of 5
This trampoline is great. It impresses with its size. Once on it, there is room for tricks. I do not regret choosing the large size, given the number of times children or adults end up on the side mats. Thanks to the sales service for its responsiveness and availability. Delivery tracking was perfect. I take away one star regarding the difficulty of assembling the new fiberglass arch and the sometimes difficult-to-follow manual. But the sales service is impeccable once again.
Translated reviews
J
Rating: 4 out of 5
good phone reception plus good technical advice on the purchased product
Translated reviews
F
Rating: 4 out of 5
very good phone responsiveness and via the mailbox. very good products fast delivery - (note: the customer must specify when ordering the appointment for delivery as the carrier does not systematically set an appointment: therefore Notice of passage: waste of time for everyone)
Translated reviews