Customer reviews of France Trampoline

Fast and compliant shipping

Very satisfying

very good website and very good welcome, correct delivery time. however, big downside on the delivery, the company was supposed to deliver to us on Friday between 9 am and 4 pm, I waited all day and no one came. The carrier showed up at my home on Monday morning without warning me and left a notice of passage. I had to call them to reschedule an appointment and ask them why they didn't come and that they could at least warn when they can't come. They replied without apologizing that it was normal not to warn because the procedure was made that way. I think this procedure is detrimental to your future clients, that's why I am bringing this information to your attention. Best regards. Happy end of year celebrations.

Fast service. Delivery on time. The product is really great. The kids are delighted.

welcoming, fast, serious, and efficient service up to delivery. Now we just have to test the quality and longevity of the product!

Agreed hours by phone not respected on the day of delivery

serious company excellence does not exist, I take the number of stars just after thank you for your seriousness

Gift for Christmas, so not yet installed. Processing and delivery of the order: efficiency and speed+++. Small detail, requested gift: target with 'autogrip' ball, but received chalk... Too bad!

VERY FAST DELIVERY GOOD ADVICE VERY GOOD MATERIAL

Your service is very good, however the delivery person was below par as he set a delivery time and did not respect it, and when I called him for explanations he was absolutely not courteous and even borderline rude! Carrier to be changed as soon as possible!

good

Serious, available for any information. Material corresponds in every way to what is presented on the site. If there is a problem with assembly, immediate and effective listening and response is reassuring.

fix

Good overall impression, product not yet installed (Christmas), choice of carrier rather mediocre however (logistics service like the delivery person very unpleasant).

Satisfied with the delivery and its speed. We haven't had time to set up the trampoline yet.

Trampoline of very good quality however the assembly took longer than expected. We have not yet been able to fully enjoy this new game due to the weather conditions in our region and we are eagerly awaiting the return of nice days.

Nothing to report

Can you contact us again in January, as this purchase is for our grandchildren's Christmas, and the package will not be opened until December 26. For the delivery, it was fast, and seems without problem, as the boxes were intact.

good and fast, but shipping costs too high

good contact

Easy order, very fast shipping.

Good contact with France Trampoline but the delivery person from Castres (Alloin) quite unpleasant and a bit careless...

Very satisfied with the delivery time. But to this day I have not yet used your product.

I haven't tried the trampoline yet because it's for Christmas... As for the delivery, it's perfect... I was called 3 days after my order to schedule an appointment. The delivery people arrived very punctually and the packaging was in perfect condition

I left it in the email of 25/11/13 at 13:29.

Very good trustworthy site with very fast shipping, however the delivery with the carrier was a bit complicated. Had to take two mornings off my work time only to end up having to call each time because the delivery was not made at the agreed times or not made at all! For the quality, I cannot judge since it is a Christmas gift!

professionalism of the delivery company: I had people on the phone who even called me back to ask why I hadn't sent my email to change the date and delivery address as agreed by phone in the morning (but it was due to an error in my email address). Just that a small plastic part at the base of the head that holds the net in the air was broken despite an undamaged package (surely the parts bumped during transport) the pallet was brought to my garage. As for the assembly, I did it alone for the trampoline in 2 hours including unpacking the parts and this without any problem even though I am just a mom. 2 more hours for the stakes, the spring protection, the net, and the ladder. The only difficulty for the assembly where you need to be two is to thread the whale into the upper part of the protective net and to fix it on the heads of the posts because you need to be tall. Delighted with this purchase and a little one over the moon

very fast service, solid packaging, nothing to say except that the service is excellent.

I had doubts about purchasing a replacement for my trampoline, they attended to me by phone and everything was fantastic. The delivery is very fast.

Aside from the failure to respect the delivery date and twice in a row, nothing to report.

If the rating is not the highest, it's because there is a need to change the delivery company (the package arrived 1 month late...).

A quick communication and resolution of a problem with an item from my order made me receive the merchandise within the expected time.

I am satisfied with my purchase, perfect customer service easily reachable, fast and careful delivery. The trampoline seems to be of very good quality, I cannot judge everything (hence only 4 stars) because it is my daughters' Christmas gift and it will not be installed yet.

Very satisfied with the service of this site, easy to reach despite a problem that occurred during delivery, they were very responsive regarding the exchange of my product.

Nothing to report except for the carrier issue for which we never received the delivery notice and which required a new delivery, thus incurring additional costs.

The product is of good quality and seems robust (the years will tell, but we have friends who have had this product for 6 years), however I found that the quality of your assembly instructions is average to mediocre (unclear diagram, vague explanation). This is, in my view, unfortunate because it is the first contact of the customer with your product and the first impression is always lasting. Here is a comment that aims to be constructive and I hope it will be useful to you. Of course, I do not forget to specify that the children (but also the parents!!) are having a blast! Best regards, JUMPS!!

EVERYTHING OK AND THE HELP I RECEIVED BY PHONE WAS GREAT. THANK YOU

Mediocre packaging - Transport too expensive. Excellent customer service.

good, but a bit expensive

Customer-supplier relations +++++ Deadlines +++++ Quality Awaiting results next spring