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L
Rating: 4 out of 5
Satisfied. But check to leave the package at the right address. Here, the package was left with my neighbor.
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Customer reviews of France Trampoline
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9,4
/10
Overall rating: 9,4 out of 10
Based on 22 062 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1, 2, 3 and 4 stars
Reset filtersM
Rating: 3 out of 5
Quality of the trampoline is great, shipping took a very long time and the packaging was severely damaged. We were promised a 'gift' due to the three-week delivery time, but unfortunately nothing has arrived until today.
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Response from France Trampoline
Hello, We sincerely apologize that a gift was supposed to be sent, but we forgot it and it was not sent. We have just sent a basketball hoop for a trampoline as a gift. We apologize for the delayed delivery and the late gift. Best regards; Your Trampoline Tech Team
O
Rating: 1 out of 5
Order placed on 07/04/23 for a new jumping mat. Package received on 07/25/23! whereas it is stated delivery between 2 and 5 days delivery by mistake from France trampoline of a safety net instead of the jumping mat and with absolute insistence to receive the return to the store of this net before resending my mat due to this delivery delay, my grandchildren who come only once a year to Evian could not use this trampoline and left very disappointed and I extremely upset. Despite my repeated calls, the sales service did nothing to activate what they call 'their procedure' namely photos of the wrong item, recovery of this net, control upon arrival on their part before finally resending my jumping mat a week after my order
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Response from France Trampoline
Hello, First of all, we sincerely apologize for the delay in delivering your order. A preparation error unfortunately occurred at the logistics service, resulting in the wrong product being sent. We fully understand your dissatisfaction with this situation, and we are aware of the discomfort it may cause. Please note that in such cases, the necessary procedures to resolve the problem can sometimes take more or less time due to dishonest customers trying to take advantage of the situation. However, we assure you that we are doing everything possible to correct this error as quickly as possible. We have received your request and responded the next day. However, the correction time was slightly extended due to the wait for the necessary information from you. Once again, we sincerely apologize for this unpleasant situation. Rest assured that we are doing everything possible to resolve this kind of problem as quickly as possible, but it depends on the responsiveness of our client. Best regards; The France-Trampoline team
F
Rating: 4 out of 5
The order and delivery went well
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J
Rating: 4 out of 5
Good product I couldn't manage to see the video to attach the cushion
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F
Rating: 4 out of 5
Very satisfied with the trampoline, assembly took longer than expected though. It is solid and seems resistant. Delivery problem: the delivery person never contacted us as expected. On the online tracking: no info for several days. It was only after several calls that a delivery date was agreed upon. We were disappointed to have waited. The user is happy to finally be able to bounce!
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B
Rating: 3 out of 5
Label that is confusing. I thought I would receive springs with the mat
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Response from France Trampoline
Hello, We are sorry that you made a mistake on the purchase. However, it is clearly stated in our descriptions that the jumping mat is sold without the springs. If you have any questions during your purchase, do not hesitate to contact us at 05 56 36 04 62 or by email at [email protected], we are open from 9am to 12:15pm and from 1:45pm to 5:30pm. We will be happy to assist you with future purchases. Best regards; The France-Trampoline team
E
Rating: 4 out of 5
Nothing to say
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V
Rating: 3 out of 5
Order and delivery services are efficient, but product quality is very mediocre.
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Response from France Trampoline
Hello, Indeed the quality of the protective net you chose is inferior to that of your old net because you chose a medium net while your trampoline was composed of a premium net. We clearly display in our product sheet the weight of our net which is indeed lower than that of the premium net. Best regards; The France-Trampoline team
S
Rating: 4 out of 5
very very difficult to enter our SIRET number, the software did not recognize the name of the company and refused the order wasting time, however, available by phone, someone answered me and helped me well. I strongly encourage you to simplify this aspect (we almost abandoned the order and went elsewhere, which would have been a shame, very beautiful product, and good packaging that will allow us to keep and store the slackline.
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Response from France Trampoline
We thank you for your message, however, it is now mandatory to provide the SIREN number when the field "company or organization" is completed. And it is of course necessary that the 2 fields match. Best regards, The France Trampoline team
E
Rating: 4 out of 5
Very effective and responsive for after-sales service.
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J
Rating: 4 out of 5
ok, no problem to order, be delivered or assemble (a bit tiring though) P.S 1.: the anchors seem unnecessary to me, at least at my place P.S 2: at the main junctions of the vertical tubes and the circle of the mat, there is a hole where I imagined a bolt + nut should be placed: not found... is that normal?
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Y
Rating: 4 out of 5
Overall qualitative trampoline and meets my expectations. Assembly instructions and tools provided need improvement. Rigidity of the basketball hoop is lacking.
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B
Rating: 4 out of 5
The delivery was fast and complete. The assembly instructions are provided but could contain some additional details (orientation of the feet, assembly of the junction pieces...) the product seems to be of good quality. To be seen in use.
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V
Rating: 4 out of 5
Despite an error on the order, the return went well and customer service was up to par.
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A
Rating: 4 out of 5
The edge of the octagonal trampoline is no longer available anywhere. Nowhere? Well, at France Trampoline! So happy with this, our trampoline can still last for years. Affordable and reasonably fast delivery to the Netherlands. Communication regarding our order has always been excellent.
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S
Rating: 3 out of 5
Very good quality ladder but disappointing quality of shoe lockers
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J
Rating: 4 out of 5
Good service. Just the assembly instructions are not very explanatory and some quality issues with the protective net that do not impact safety
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B
Rating: 4 out of 5
It's a shame that we can't reach the delivery person to avoid waiting from 8 am to 1 pm or in the evening until 6 pm, it blocks a day and is very annoying. The provided item is correct but the quality is very average, it won't last 10 years like the first one. It weighs 5 kg, the previous one at least 30 kgs! (the protective plastic for the springs)
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S
Rating: 4 out of 5
Very fast delivery but I must have misunderstood the details of the ordered item (trampoline net), there was no hoop to fix it
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A
Rating: 4 out of 5
Product conforms to the order
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G
Rating: 4 out of 5
A small downside on the lack of instructions in the purchased products. One has to look for tutorials on the internet
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N
Rating: 4 out of 5
I find that the instructions are not perfect, for example, one part does not have the same name in the text and in the list of items. The assembly video is very difficult to find on the site and it goes too fast on some important points.
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V
Rating: 3 out of 5
A bit disappointed with the cost of the item, it is relatively expensive for what it is. Moreover, the additional hooks remain expensive.
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Response from France Trampoline
Hello, We are sorry to learn that you are disappointed with the cost of the item. We understand that price can be an important factor in your purchasing decision. We strive to offer high-quality products, which can influence the price. We would like to clarify that the additional hooks we offer are not mandatory and are intended for those who have Slacklines or Ninja Courses that do not come from us. On our Slacklines, you will find attachments directly in the strap to install accessories, so you do not need to buy additional hooks for slackline. We remain at your disposal for any further information. Best regards, The France-Trampoline team.
R
Rating: 4 out of 5
Delivery OK but fiberglass broke while installing the trampoline net... not optimal but it works anyway.
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A
Rating: 1 out of 5
Very disappointed with the item: basketball hoop for trampoline, whose circle is no longer straight at all, after just a few days.
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Response from France Trampoline
Hello, We are sincerely sorry for the disappointment you encountered with our basketball hoop for trampoline. We understand your frustration. To better understand the situation, we invite you to send us photos of the problem at the following address: [email protected]. Please note, however, that it is important to follow the usage instructions provided in the manual. Hanging on the basketball hoop can lead to deformation of the circle and affect its position. We recommend using it according to the recommendations to avoid this kind of problem. We remain at your disposal for any further information and hope to find a solution that suits you. Best regards, The France Trampoline team.
S
Rating: 4 out of 5
Explicit site, quality product and very good delivery speed. I removed one star because the net was no longer available. I took a model but quite adaptable with my trampoline. I hope the net will be as strong as the old one but it seems to be of good quality like the brand.
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C
Rating: 4 out of 5
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A
Rating: 4 out of 5
Top order! Awesome trampoline! Only downside is complicated assembly.
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B
Rating: 4 out of 5
Complete product, good quality, durable, easy to assemble. One downside to note, the tension of the cable, I find it was a bit lacking in spacing, which makes the tension to be exerted greater at the arrival point. Alone it's tricky, with two it's better.
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B
Rating: 4 out of 5
The trampoline is good but the box was damaged and the mat around the trampoline doesn't hold well.
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G
Rating: 4 out of 5
Satisfied with the service provided, the trampoline seems to be of good quality, time will tell....
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M
Rating: 4 out of 5
The trampoline works very well and is quite large.
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C
Rating: 4 out of 5
Very fast delivery. Cushion easy to place, apparently of good quality, however a bit expensive
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G
Rating: 3 out of 5
Difficult to find the product searched. Complicated order and payment.
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Response from France Trampoline
Hello, Our team is doing everything possible to facilitate our customers' orders, you can contact us at 05 56 36 04 62 or by email at [email protected] to let us know about the payment difficulties you encountered. Best regards, The France-Trampoline team
A
Rating: 4 out of 5
Very good products and sent quickly.
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M
Rating: 4 out of 5
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D
Rating: 4 out of 5
Assembly a bit complicated after a few uses, one arch broke, others are bent
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L
Rating: 3 out of 5
Very fast shipping and product meets expectations. However, the shipping costs are very high. It's a shame that the Mondial Relay option is not available for Belgium
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G
Rating: 4 out of 5
Very helpful knowledgeable staff. The carrier for the delivery of the goods was not good. The pallet was far too short for the longer parts.
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