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C
Rating: 4 out of 5
well-informed and easy-to-use website
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Customer reviews of France Trampoline
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9,4
/10
Overall rating: 9,4 out of 10
Based on 22 062 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
easy assembly
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D
Rating: 4 out of 5
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S
Rating: 4 out of 5
Hello I was very well advised on the choice of my trampoline, however at my order I took a double chair hammock and I would have liked more advice, I find myself without the fixing set while I thought it was included, so I have to order it and pay shipping costs which is not normal, I contacted the services who did not propose anything in commercial effort
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Response from France Trampoline
Hello Sir, Thank you for your message. We apologize for the inconvenience caused regarding your hammock order. It is indicated on the hammock page that our hammocks are supplied alone, without support or fixing set. The supports and fixing sets are indeed offered separately in the accessories section. To avoid any confusion, we will highlight this information more prominently on each product page. We remain at your disposal for any information. Best regards, the France Trampoline team.
M
Rating: 4 out of 5
hello, very good quality trampoline, fast delivery but problem with the carrier: the first time he called me, we agreed on a morning delivery, being absent all afternoon, problem: he came around 4 PM, he left the package with a neighbor and the second time the carrier called me when he was in front of my house, I was absent. Too bad because at the material level everything is perfect, I recommend France trampoline
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Response from France Trampoline
Hello Madam, We are delighted that our product meets your expectations and thank you for your message. However, please excuse us for this appointment issue. During this busy period, our provider is doing its best to meet its commitments. Unfortunately, there are sometimes certain inconveniences due to a high number of deliveries. We remain at your complete disposal by phone or email. Good afternoon. Sincerely, the France Trampoline team.
P
Rating: 4 out of 5
more info on delivery would be good (tracking)
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P
Rating: 4 out of 5
Very quick delivery and very professional contact. The only complaint, too bad that at this price, there is no protective cover included to protect the fabric from bird droppings and others.
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Response from France Trampoline
Hello, Thank you for your message. We currently offer trampoline + net + ladder packs at already very advantageous prices for the quality of our products. If you are still interested in a protective cover, please note that we offer this accessory for sale on our site for all sizes of trampoline. Do not hesitate to contact us for any further information. Good afternoon, Best regards, the France Trampoline team.
D
Rating: 4 out of 5
We are satisfied, only regret: not having the protective net with the package (delay of 15 days)
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Response from France Trampoline
Dear Sir/Madam, our restocking of net stock will take place this Friday, June 15. You will therefore receive your protective net next week. We thank you for your patience. Best regards, the France Trampoline team.
M
Rating: 4 out of 5
Hello, Hello we ordered on your site. The processing time for the order was very quick. However, we have a remark to make about the delivery. We received a delivery notice in our mailbox without having been informed beforehand of their arrival. It would have been wise to be informed by SMS or email of the day and time slot for delivery so that we could make arrangements to receive the package. We called the delivery unit specifying the future delivery date and they did not take our request into account (the delivery did not take place). In summary, the delivery time is longer than your order processing time. Best regards
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E
Rating: 4 out of 5
I find the ordering service efficient and clear but I cannot say if I am completely satisfied as I have not yet received my trampoline.
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E
Rating: 4 out of 5
Long but easy assembly, a second person needed towards the end (5 hours) the new nets with fiberglass arches are really good, finish and efficiency top. As an adult (70 kg), this trampoline is very fun, super bounce, be careful as you can go very high. The entrance door and the chassis are perfect. The oval shape in 430 allows for good movement across the entire surface. 10-year-old children (25 kg) have a lot of fun and the bounce is also excellent. The only complaint is the protective cushion which is really not thick enough, especially to protect an adult. For the durability of the mat and the net with the weather and the sun, we are
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E
Rating: 4 out of 5
Nothing to report.
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C
Rating: 4 out of 5
THE DELIVERY
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E
Rating: 4 out of 5
Satisfied with the product and the reception time
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S
Rating: 4 out of 5
unfriendly delivery person, operator on the other hand helpful
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M
Rating: 4 out of 5
For now nothing
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J
Rating: 4 out of 5
Too bad the net is not available at the same time as the trampoline! It was mentioned during the order
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G
Rating: 4 out of 5
Quality of the commercial service impeccable. Received the trampoline on time. The quality of the product is even beyond my expectations. Solidness, finish, and beauty of the product are all there. Thank you
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K
Rating: 4 out of 5
Fast delivery, good product.
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L
Rating: 4 out of 5
A big thank you for the fast delivery, the birthday was perfect. We chose a jumping up 250 trampoline, impeccable for children from 6 to 88 years old.
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D
Rating: 4 out of 5
Dear Sir/Madam, We apologize for this delivery issue. Our carrier is supposed to call each customer a few days in advance to establish a delivery time. Please know that during this busy period, our provider is doing its best to meet its commitments. Please accept our sincerest apologies for the inconvenience caused. We remain at your complete disposal by phone or email. Sincerely, The France Trampoline team.
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Response from France Trampoline
When ordering small items, 19€ for shipping is excessive, a more standard and cheaper carrier should be chosen. The ordering process is impeccable but I am very disappointed with the 2 sleeves received, made of very different fabric from the ones I already had. Customer support is very good but the last 2 people I spoke to on the phone did not give the same information, which is a shame. I will probably use the site again since I have a mischievous dog who decided to tear apart my trampoline, I am buying it piece by piece. That’s also why the 19€ shipping annoys me. I already bought a protective cover on *******, cheaper and without shipping costs (but less practical I admit, also less sturdy but under the dog's teeth, same result)
K
Rating: 4 out of 5
Nothing to report
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F
Rating: 4 out of 5
Happy, the trampoline meets our expectations, we will see how it holds up in use. Thank you for the quick delivery.
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S
Rating: 4 out of 5
Fast shipping, ease of assembly
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P
Rating: 4 out of 5
We are eagerly awaiting the safety net which will be delivered on June 15, thank you for everything, see you soon.
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J
Rating: 4 out of 5
The site is very clear, the ongoing promotions are well explained. I am waiting for my order placed 10 days ago with an announced availability for 3 weeks.
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J
Rating: 4 out of 5
Site easy to use because it is clear
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D
Rating: 4 out of 5
The online process is clear.
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P
Rating: 4 out of 5
On the day of delivery, it would be desirable to have a call from the delivery person at least half an hour before their arrival instead of a call one minute before their arrival.
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Response from France Trampoline
Dear Sir or Madam, We apologize for this delivery issue. Our carrier must call each customer a few days in advance to establish a delivery time. Please know that during this busy period, our provider is doing their best to meet their commitments. We apologize for the inconvenience caused. We remain at your complete disposal. Sincerely, The France Trampoline team.
R
Rating: 4 out of 5
A simpler layout and more precise photos regarding the products
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C
Rating: 4 out of 5
GOOD SITE, FAST AND PLEASANT SERVICE
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S
Rating: 4 out of 5
Our star rating could be better but we are waiting for the delivery of the trampoline.
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C
Rating: 4 out of 5
The delivery is fast but not very flexible on the time slot, between 11 am and 3 pm which blocks the day. Maybe the purchase of a tarp for winter, accessories...
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G
Rating: 4 out of 5
Too early for customer support tracking order and delay without problems
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G
Rating: 4 out of 5
Hello, We are satisfied with our order. Just a little note to mention that the carrier took time to deliver and we were not contacted to agree on a delivery time...
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P
Rating: 4 out of 5
I would return to this site to possibly buy a trampoline when ours is in good condition...
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N
Rating: 4 out of 5
Nothing - Very good information when I called on the phone which allowed me to place my order with full knowledge of the product to choose.
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N
Rating: 4 out of 5
Hello I am happy for the good quality net thank you and for your seriousness
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Y
Rating: 4 out of 5
Good service from product search to delivery
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W
Rating: 4 out of 5
Better quality photos on the site, to better see the details
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