Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 1, 2, 3 and 4 stars

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Marcel M.

Published on 03/05/2023 à 16h50 following a purchase from 11/04/2023

A team that has spring! Quality products that meet expectations 😄 Thank you

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Charlotte M.

Published on 03/05/2023 à 15h14 following a purchase from 08/04/2023

Very good product!

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Franck R.

Published on 03/05/2023 à 14h49 following a purchase from 11/04/2023

Clear site, fast delivery. The trampoline seems to be of quality. I still rate 4/5 and not 5/5 for the assembly part: what a hassle to succeed in assembling the pieces (legs), and on the springs if like me you make a mistake at one point by putting 'Monday on Tuesday' good luck to disassemble and go back! I thought the veins in my forehead were going to explode. Once assembled, nothing to report, the kids are delighted that's the main thing.

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Joelle C.

Published on 03/05/2023 à 12h57 following a purchase from 08/04/2023

Initially, an ordering error on my part. But then, the diameter of the additional elements sent to me did not match. We had to fiddle a bit because the kids were impatient to use the trampoline.

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Response from France Trampoline Published on 09/04/2023

Hello, We apologize for the inconvenience caused. Indeed, we have just checked the order that was sent and there was a data entry error in your order. We have just sent you an email regarding this issue, in order to remedy the problem. Best regards, The France Trampoline team

Christopher T.

Published on 03/05/2023 à 12h53 following a purchase from 10/04/2023

very good!

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Riccardo D.

Published on 30/04/2023 à 10h51 following a purchase from 15/03/2023

Good, some difficulty in communication regarding the timing and moment of product delivery.

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Helene R.

Published on 27/04/2023 à 15h19 following a purchase from 04/04/2023

Delivery received on time, but quite a few difficulties in assembly. You need to be strong. Despite the videos and the instruction manual, everything does not go exactly as indicated.

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Cyril M.

Published on 26/04/2023 à 16h41 following a purchase from 05/04/2023

The product arrived damaged and despite the complaint to the carrier, they refused to take responsibility. France trampoline made a financial effort which I believe is the least they could do because a product costing 1/3 of the trampoline should arrive in good condition. For the next delivery, the carrier will certainly have to wait. Sincerely, Mr. Martinet.

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Response from France Trampoline Published on 09/04/2023

Hello, Thank you for your comment. Indeed, if at the time of receiving a package you notice damage, it is very important to leave very precise qualitative and quantitative reservations on the delivery note (paper or electronic). Acceptable reservations are recalled in our General Sales Conditions (https://france-trampoline.com/fr/content/3-conditions-vente), but also in the email you receive confirming the shipment of your order. If the reservations left are not precise, then the carrier has the right to refuse the damage. We invite all our customers, in case of doubts during a delivery, to contact us by phone at 05 56 36 04 62. If we are not available and the carrier does not wish to wait, we advise you to refuse the delivery due to damage. We remain available for any further information. The France Trampoline team

Vassal M.

Published on 25/04/2023 à 20h40 following a purchase from 02/04/2023

Commande arrivée très rapidement donc vraiment top sur ce point. J'enlève une toute petite étoile car la notice n'est pas super claire par moment. A voir la résistance dans le temps.

Bénédicte C.

Published on 25/04/2023 à 20h35 following a purchase from 01/04/2023

Trampoline of very good quality. Assembly took a long time because the instructions were relatively unclear. Very disappointed with the delivery service: even though I contacted customer service several times to ask about the delivery day, and they assured me that I would be contacted by the delivery person... that was not the case! It was complicated to welcome the delivery person since it was a delivery to a second home... Aside from this disappointing delivery and the tedious assembly, our children are thrilled with the trampoline.

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Deguy P.

Published on 25/04/2023 à 20h33 following a purchase from 01/04/2023

Very satisfied with the service.

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Anne Marie D.

Published on 24/04/2023 à 20h20 following a purchase from 27/03/2023

Good quality net but a bit short.

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Joao S.

Published on 24/04/2023 à 16h22 following a purchase from 02/04/2023

Good quality trampoline (at least for now). Packaging and delivery service top-notch. The basic trampoline does not come with a ladder or ground anchoring system. You have to order it separately. Personally, I find the accessories a bit expensive, especially the ground anchoring kit. The instructions could use a few more details to avoid partial disassemblies. In terms of fun, the kids are enjoying it.

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Sandrine M.

Published on 24/04/2023 à 14h25 following a purchase from 02/04/2023

Net for trampoline Ovalie 4.30m. Expensive for a protective net. In 3-4 years the price has gone from 99€ to 149€! That said, we are still satisfied with our trampoline.

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Laurent M.

Published on 23/04/2023 à 14h56 following a purchase from 01/04/2023

Product seems to be of good quality, hoping it doesn't wear out as quickly as the one I ordered a few years ago that didn't withstand UV.

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Fabienne V.

Published on 23/04/2023 à 13h11 following a purchase from 02/04/2023

Very good

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Berthet J.

Published on 23/04/2023 à 10h58 following a purchase from 02/04/2023

Fast delivery, a very small remark: 2 nuts of 10 were missing from the shipment.

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Gil B.

Published on 23/04/2023 à 10h31 following a purchase from 02/04/2023

Speed of delivery. Package intact

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Martin P.

Published on 20/04/2023 à 13h13 following a purchase from 19/03/2023

Very good responsiveness from the team and good advice.

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Julie N.

Published on 20/04/2023 à 09h18 following a purchase from 29/03/2023

Quality product received in an opened defective cardboard packaging

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Response from France Trampoline Published on 30/03/2023

Hello, Thank you for your order and your comment. We hope, despite the defective packaging, that the product was not damaged. Were you able to leave a comment on the delivery slip to report the damage? For your information, it is very important to leave a detailed comment on the delivery slip if you receive a package with defective packaging or a damaged product. If you encounter a problem with the delivered product, do not hesitate to contact us by email at [email protected] or by phone at 05 56 36 04 62. Best regards, France Trampoline

Catherine S.

Published on 19/04/2023 à 15h38 following a purchase from 27/03/2023

Good quality trampoline, aesthetic but not possible to assemble with the provided tools.

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Marie-Noëlle L.

Published on 19/04/2023 à 08h47 following a purchase from 29/03/2023

Very responsive following a product defect. Exchange done very quickly.

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Stéphane O.

Published on 18/04/2023 à 20h32 following a purchase from 29/03/2023

Everything went well

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Christine M.

Published on 18/04/2023 à 16h15 following a purchase from 27/03/2023

Good product. Easy to assemble with two people. But expensive.

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Christophe V.

Published on 18/04/2023 à 15h30 following a purchase from 28/03/2023

Product conforms to the original

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Stephanie C.

Published on 17/04/2023 à 19h12 following a purchase from 24/03/2023

Very good product. Assembly not easy. Disappointed with the delivery on pallets left by the delivery person who didn't even speak French.

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Dylan C.

Published on 16/04/2023 à 19h36 following a purchase from 25/03/2023

Good service except that the product arrived damaged in terms of paint, which is a pity

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Carine V.

Published on 13/04/2023 à 11h34 following a purchase from 17/03/2023

Fast delivery. France trampoline is a safe bet in the trampoline field, it's a pity that the replacement nets do not have the quality of the original net: a broken hook during installation and access without a double door.

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Response from France Trampoline Published on 19/03/2023

Hello, We thank you for your trust in our products and in our brand. Indeed, you purchased your Ovalie 430 trampoline in 2014 and we were using a textile net of 160g/m². In 2018, we reviewed all our ranges and to better differentiate them, we decided to switch to a 100g/m² net for the Ovalie range. However, the premium net is still present in our Boost'Up, Octopulse, and Apollo Sport ranges. As for the opening of the net, due to a new standard, we are no longer able to provide openings in a wallet style or with an L-shaped zipper. If you have any further questions, we remain available by phone at 05 56 36 04 62 or by email at [email protected]

Gerard B.

Published on 12/04/2023 à 14h31 following a purchase from 17/03/2023

Very good service, friendly and competent staff.

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Cyrille Z.

Published on 12/04/2023 à 10h24 following a purchase from 21/03/2023

Fast delivery. Product that seems to be of quality. I assembled it alone in 1h30, so quite simple when you understand the operating mode. My child is having a blast!! Small downside: Assembly instructions are too vague. Given the quality of the product, it is a shame not to draw a simpler instruction sheet to understand

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Ute L.

Published on 06/04/2023 à 21h43 following a purchase from 03/03/2023

The package was delivered quickly. However, the new way of attaching the mat to the trampoline is quite complicated. This is the 4th mat I have ordered in 18 years. I prefer metal eyelets to rubber passages where I can't get the elastics through to attach the mat. It’s not worth more than one star * !!!

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Alvaro M.

Published on 05/04/2023 à 19h16 following a purchase from 15/03/2023

We believe that the new model of Apollo 400 has worsened at the entrance to the trampoline. It is very tight and is no longer open at the bottom like the previous model. Definitely, the entrance is very narrow. In our case, which is for use by different children and every Saturday, the entrance area will end up breaking very quickly. The assembly instructions are not clear at all (besides not being in Spanish). We had to disassemble what was already assembled several times since the instructions do not warn of the mistakes you can make. Too many hours of assembly. This can be avoided by making clearer instructions that prevent assembly errors that force you to disassemble everything already done to continue.

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Response from France Trampoline Published on 16/03/2023

Good morning, We regret to learn through this comment that you had problems with the assembly, our customer service is always available to answer your questions if necessary. In fact, in the box you only have the instructions in French and English. However, the assembly instructions in Spanish are available in your customer area. We will inform you of the location of this manual when you receive the confirmation email of your order shipment. Regarding the opening of the net, in your old model you may have had a

Arlette S.

Published on 05/04/2023 à 12h50 following a purchase from 15/03/2023

Very well advised for the purchase of a net and trampoline circle to replace the old worn ones over time.

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Daniel R.

Published on 05/04/2023 à 11h28 following a purchase from 13/03/2023

Good.

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Frédéric S.

Published on 03/04/2023 à 21h40 following a purchase from 12/03/2023

Very satisfying.

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Nathalie F.

Published on 03/04/2023 à 21h10 following a purchase from 12/03/2023

Good provider, nothing to complain about.

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Serge P.

Published on 03/04/2023 à 08h52 following a purchase from 12/03/2023

Products meet my expectations. Good quality.

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Mireille B.

Published on 03/04/2023 à 08h11 following a purchase from 12/03/2023

Very good product, conforms to the description, very sturdy.

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Sophie P.

Published on 02/04/2023 à 10h40 following a purchase from 11/03/2023

Super fast delivery, product easy to install. The only disappointment is that the quality of the net is not as good as the original net.

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Eric L.

Published on 30/03/2023 à 21h12 following a purchase from 07/03/2023

Hello, I am not satisfied with the carrier, he did not deliver the product on the day we agreed. I waited all day because he announced delivery during the time slot from 8 am to 6 pm and he did not come. I lost that day waiting so I decided to go pick up my package at the warehouse. Back then, the customer was king and now it is no longer the case. I really regret that... Regards.

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