The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Delivery received on time, but quite a few difficulties in assembly. You need to be strong. Despite the videos and the instruction manual, everything does not go exactly as indicated.
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Cyril M.
Rating: 3 out of 5
following a purchase from 05/04/2023
The product arrived damaged and despite the complaint to the carrier, they refused to take responsibility. France trampoline made a financial effort which I believe is the least they could do because a product costing 1/3 of the trampoline should arrive in good condition. For the next delivery, the carrier will certainly have to wait. Sincerely, Mr. Martinet.
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, if at the time of receiving a package you notice damage, it is very important to leave very precise qualitative and quantitative reservations on the delivery note (paper or electronic). Acceptable reservations are recalled in our General Sales Conditions (https://france-trampoline.com/fr/content/3-conditions-vente), but also in the email you receive confirming the shipment of your order. If the reservations left are not precise, then the carrier has the right to refuse the damage. We invite all our customers, in case of doubts during a delivery, to contact us by phone at 05 56 36 04 62. If we are not available and the carrier does not wish to wait, we advise you to refuse the delivery due to damage. We remain available for any further information. The France Trampoline team
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Vassal M.
Rating: 4 out of 5
following a purchase from 02/04/2023
Commande arrivée très rapidement donc vraiment top sur ce point. J'enlève une toute petite étoile car la notice n'est pas super claire par moment. A voir la résistance dans le temps.
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Bénédicte C.
Rating: 4 out of 5
following a purchase from 01/04/2023
Trampoline of very good quality. Assembly took a long time because the instructions were relatively unclear. Very disappointed with the delivery service: even though I contacted customer service several times to ask about the delivery day, and they assured me that I would be contacted by the delivery person... that was not the case! It was complicated to welcome the delivery person since it was a delivery to a second home... Aside from this disappointing delivery and the tedious assembly, our children are thrilled with the trampoline.
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Deguy P.
Rating: 4 out of 5
following a purchase from 01/04/2023
Very satisfied with the service.
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Anne Marie D.
Rating: 4 out of 5
following a purchase from 27/03/2023
Good quality net but a bit short.
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Joao S.
Rating: 4 out of 5
following a purchase from 02/04/2023
Good quality trampoline (at least for now). Packaging and delivery service top-notch. The basic trampoline does not come with a ladder or ground anchoring system. You have to order it separately. Personally, I find the accessories a bit expensive, especially the ground anchoring kit. The instructions could use a few more details to avoid partial disassemblies. In terms of fun, the kids are enjoying it.
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Sandrine M.
Rating: 4 out of 5
following a purchase from 02/04/2023
Net for trampoline Ovalie 4.30m. Expensive for a protective net. In 3-4 years the price has gone from 99€ to 149€! That said, we are still satisfied with our trampoline.
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Laurent M.
Rating: 4 out of 5
following a purchase from 01/04/2023
Product seems to be of good quality, hoping it doesn't wear out as quickly as the one I ordered a few years ago that didn't withstand UV.
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Fabienne V.
Rating: 4 out of 5
following a purchase from 02/04/2023
Very good
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Berthet J.
Rating: 4 out of 5
following a purchase from 02/04/2023
Fast delivery, a very small remark: 2 nuts of 10 were missing from the shipment.
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Gil B.
Rating: 4 out of 5
following a purchase from 02/04/2023
Speed of delivery. Package intact
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Martin P.
Rating: 4 out of 5
following a purchase from 19/03/2023
Very good responsiveness from the team and good advice.
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Julie N.
Rating: 3 out of 5
following a purchase from 29/03/2023
Quality product received in an opened defective cardboard packaging
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Response from France Trampoline
Hello, Thank you for your order and your comment. We hope, despite the defective packaging, that the product was not damaged. Were you able to leave a comment on the delivery slip to report the damage? For your information, it is very important to leave a detailed comment on the delivery slip if you receive a package with defective packaging or a damaged product. If you encounter a problem with the delivered product, do not hesitate to contact us by email at [email protected] or by phone at 05 56 36 04 62. Best regards, France Trampoline
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Catherine S.
Rating: 4 out of 5
following a purchase from 27/03/2023
Good quality trampoline, aesthetic but not possible to assemble with the provided tools.
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Marie-noëlle L.
Rating: 4 out of 5
following a purchase from 29/03/2023
Very responsive following a product defect. Exchange done very quickly.
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Stéphane O.
Rating: 4 out of 5
following a purchase from 29/03/2023
Everything went well
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Christine M.
Rating: 4 out of 5
following a purchase from 27/03/2023
Good product. Easy to assemble with two people. But expensive.
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Christophe V.
Rating: 4 out of 5
following a purchase from 28/03/2023
Product conforms to the original
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Stephanie C.
Rating: 4 out of 5
following a purchase from 24/03/2023
Very good product. Assembly not easy. Disappointed with the delivery on pallets left by the delivery person who didn't even speak French.
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Dylan C.
Rating: 3 out of 5
following a purchase from 25/03/2023
Good service except that the product arrived damaged in terms of paint, which is a pity
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Carine V.
Rating: 3 out of 5
following a purchase from 17/03/2023
Fast delivery. France trampoline is a safe bet in the trampoline field, it's a pity that the replacement nets do not have the quality of the original net: a broken hook during installation and access without a double door.
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Response from France Trampoline
Hello, We thank you for your trust in our products and in our brand. Indeed, you purchased your Ovalie 430 trampoline in 2014 and we were using a textile net of 160g/m². In 2018, we reviewed all our ranges and to better differentiate them, we decided to switch to a 100g/m² net for the Ovalie range. However, the premium net is still present in our Boost'Up, Octopulse, and Apollo Sport ranges. As for the opening of the net, due to a new standard, we are no longer able to provide openings in a wallet style or with an L-shaped zipper. If you have any further questions, we remain available by phone at 05 56 36 04 62 or by email at [email protected]
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Gerard B.
Rating: 4 out of 5
following a purchase from 17/03/2023
Very good service, friendly and competent staff.
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Cyrille Z.
Rating: 4 out of 5
following a purchase from 21/03/2023
Fast delivery. Product that seems to be of quality. I assembled it alone in 1h30, so quite simple when you understand the operating mode. My child is having a blast!! Small downside: Assembly instructions are too vague. Given the quality of the product, it is a shame not to draw a simpler instruction sheet to understand
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Ute L.
Rating: 3 out of 5
following a purchase from 03/03/2023
The package was delivered quickly. However, the new way of attaching the mat to the trampoline is quite complicated. This is the 4th mat I have ordered in 18 years. I prefer metal eyelets to rubber passages where I can't get the elastics through to attach the mat. It’s not worth more than one star * !!!
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Alvaro M.
Rating: 3 out of 5
following a purchase from 15/03/2023
We believe that the new model of Apollo 400 has worsened at the entrance to the trampoline. It is very tight and is no longer open at the bottom like the previous model. Definitely, the entrance is very narrow. In our case, which is for use by different children and every Saturday, the entrance area will end up breaking very quickly. The assembly instructions are not clear at all (besides not being in Spanish). We had to disassemble what was already assembled several times since the instructions do not warn of the mistakes you can make. Too many hours of assembly. This can be avoided by making clearer instructions that prevent assembly errors that force you to disassemble everything already done to continue.
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Response from France Trampoline
Good morning, We regret to learn through this comment that you had problems with the assembly, our customer service is always available to answer your questions if necessary. In fact, in the box you only have the instructions in French and English. However, the assembly instructions in Spanish are available in your customer area. We will inform you of the location of this manual when you receive the confirmation email of your order shipment. Regarding the opening of the net, in your old model you may have had a
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Arlette S.
Rating: 4 out of 5
following a purchase from 15/03/2023
Very well advised for the purchase of a net and trampoline circle to replace the old worn ones over time.
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Daniel R.
Rating: 4 out of 5
following a purchase from 13/03/2023
Good.
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Frédéric S.
Rating: 4 out of 5
following a purchase from 12/03/2023
Very satisfying.
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Nathalie F.
Rating: 4 out of 5
following a purchase from 12/03/2023
Good provider, nothing to complain about.
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Serge P.
Rating: 4 out of 5
following a purchase from 12/03/2023
Products meet my expectations. Good quality.
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Mireille B.
Rating: 4 out of 5
following a purchase from 12/03/2023
Very good product, conforms to the description, very sturdy.
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Sophie P.
Rating: 4 out of 5
following a purchase from 11/03/2023
Super fast delivery, product easy to install. The only disappointment is that the quality of the net is not as good as the original net.
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Eric L.
Rating: 3 out of 5
following a purchase from 07/03/2023
Hello, I am not satisfied with the carrier, he did not deliver the product on the day we agreed. I waited all day because he announced delivery during the time slot from 8 am to 6 pm and he did not come. I lost that day waiting so I decided to go pick up my package at the warehouse. Back then, the customer was king and now it is no longer the case. I really regret that... Regards.
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Michel M.
Rating: 4 out of 5
following a purchase from 09/03/2023
I have not yet unpacked the ordered net as I am waiting for the availability of a helper
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Stephanie F.
Rating: 4 out of 5
following a purchase from 05/03/2023
Good relationship
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Jacques P.
Rating: 4 out of 5
following a purchase from 03/03/2023
Delivery time respected
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Olivier V.
Rating: 4 out of 5
following a purchase from 02/03/2023
He never found the address of the house and never showed up there either
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Frederic R.
Rating: 4 out of 5
following a purchase from 23/02/2023
Fast delivery and easy to replace the spare parts of my trampoline. Customer support is serious. France Trampoline remains the reference for trampolines and after-sales support.
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Francoise C.
Rating: 4 out of 5
following a purchase from 02/03/2023
Overall very happy. The assembly instructions for the zip line were a bit light. You need to be a bit handy to get it done.
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