The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
The order is easy, the delivery is fast and the carrier is reliable. One remark however on the product. We found it disappointing that the screw thread of some elements was so damaged that it was unusable! We had to buy screws again to finalize the assembly!
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Response from France Trampoline
Hello, We are sorry to hear that you encountered a problem with the screws of your climbing dome. Can you tell us which screws were damaged? Can you send us photos? As soon as we receive the photos we can address the problem encountered under the warranty, which is 1 year on our climbing domes. We remain at your disposal by email at [email protected] or by phone at 05.56.36.04.62 Best regards, The France Trampoline team
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Anne P.
Rating: 4 out of 5
following a purchase from 01/03/2023
I ordered a fiberglass hoop for my trampoline. I found it easily, and received it quickly. The model had changed, it did not have an elastic to hold the rods. This elastic is optional, but I asked the seller who responded quickly to confirm before installation. A small note clearly stating that there is no elastic and that they are not necessary for assembly would be really nice. Otherwise, nothing to complain about.
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Michel P.
Rating: 3 out of 5
following a purchase from 27/02/2023
A bit disappointed
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Frederic R.
Rating: 3 out of 5
following a purchase from 23/02/2023
I ordered fiberglass arcs for a trampoline with a diameter of 427 but those were not connected to each other, I just received all the components loose. It should be specified in the order that all these rods are not connected, as this is not what I expected. I need to find elastic thread myself to assemble them. Not cool.
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Marion W.
Rating: 4 out of 5
following a purchase from 21/02/2023
The shipment was fast. We receive updates on the delivery which is nice for organizing. The package was received and delivered without any issues
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Nathalie C.
Rating: 4 out of 5
following a purchase from 19/02/2023
Very satisfied. Only the hooks for the net break one after the other. You sent me 3 replacements, but I still have others that have broken.
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Youssef B.
Rating: 4 out of 5
following a purchase from 16/02/2023
Perfect quality and delivery 👌🏼👌🏼👌🏼
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Annabelle C.
Rating: 4 out of 5
following a purchase from 11/02/2023
Good product, fast delivery.
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Francoise A.
Rating: 4 out of 5
following a purchase from 20/01/2023
The trampoline is a gift for our little girl. We know the product because our eldest daughter has it. Our other daughter to whom we gave this trampoline is waiting for nice days to set it up (she lives in Haute Savoie). I hope the package will be complete.
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Nicolas V.
Rating: 4 out of 5
following a purchase from 30/01/2023
Product conforms, too bad there is no elastic.
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Nicolas R.
Rating: 1 out of 5
following a purchase from 26/01/2023
The service was perfect, delivery on time, it's the product that doesn't keep its promise
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Response from France Trampoline
Hello Sir, we have taken your message into account. Please do not hesitate to contact our service by phone or email to share your comments on the product received. We have not received any comments from you regarding the item you consider unnecessary. Best regards, France Trampoline
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Marie-thérèse B.
Rating: 4 out of 5
following a purchase from 16/01/2023
Satisfied with
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Nicolas D.
Rating: 4 out of 5
following a purchase from 15/01/2023
Fast delivery. Product as described.
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Duarte M.
Rating: 4 out of 5
following a purchase from 15/01/2023
Not installed yet, it seems to be a good product
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Thierry C.
Rating: 4 out of 5
following a purchase from 19/12/2022
Good product to be confirmed over time
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Mathieu M.
Rating: 4 out of 5
following a purchase from 17/12/2022
Nothing to report
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Karin M.
Rating: 4 out of 5
following a purchase from 25/11/2022
Everything is good
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Thomas L.
Rating: 4 out of 5
following a purchase from 12/12/2022
The order went smoothly and the announced deadlines were respected. However, the package was in a disastrous state and even the item’s packaging was damaged. Caught by the Christmas deadline and having checked that the item was not broken, I still retrieved it.
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Hélène T.
Rating: 4 out of 5
following a purchase from 07/12/2022
Problem with the pickup point
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Michel D.
Rating: 3 out of 5
following a purchase from 29/11/2022
Regret: no warning or advice for tree protection, nor the difficulty of tightening the zip line. It's very light
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Response from France Trampoline
Hello, We are sorry that you encountered assembly problems. In the product sheet of the zip line, we inform you that tree protections are available, either the reference FTTYROB_TREE https://france-trampoline.com/fr/tyrolienne-slackline/3077-paire-de-protections-pour-arbre-3700730426787.html To ensure that our customers have seen these tree protections, we also offer them as a complementary product in the summary of your cart, before validating the order. Regarding the assembly of the zip line, we provide you with an installation video made by one of our customers in the product sheet. The entire France Trampoline team wishes you a very happy 2023 and we remain at your disposal for any further information. Best regards, The France Trampoline team
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Jimmy Q.
Rating: 4 out of 5
following a purchase from 30/11/2022
Nothing to report
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Fabrice O.
Rating: 2 out of 5
following a purchase from 05/12/2022
It is not you or your site that is at fault but your delivery provider DPD. The package was supposed to be delivered on 23/12 we are on the 26th still nothing, on the 23rd I can understand the day before Christmas many packages........ but here no info package in CESTAS should have been delivered that day;
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Response from France Trampoline
Hello, We are sorry that you encountered a delivery problem with our carrier. The estimated delivery time for the DPD carrier is 2 to 5 working days. Indeed, during the holiday season, the transport time may be extended by a few days, which may explain the 6 working days delay for your delivery. The entire France Trampoline team wishes you a very happy 2023 and we remain at your disposal for any further information.
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Nathalie F.
Rating: 3 out of 5
following a purchase from 19/11/2022
The trampoline is of good quality but very difficult to assemble, very hard to push the tubes. Explanation and image not very clear. We really struggled even though we are used to assembling things. Moreover, I am disappointed, I waited for Black Friday to get 15% and order the trampoline to have it for Christmas. Later in December it was at 30%, that's a difference of 200 euros after all.
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Response from France Trampoline
Hello, We are sorry to hear that you encountered difficulties assembling your trampoline. To help you with the assembly of our trampolines, we provide an installation video in each product sheet: https://youtu.be/Kyb4xlcMxMU Indeed the Apollo Sport 500 trampoline is very large and we recommend having at least two people for assembly. We are also available by phone at 05 56 36 04 62 or by email [email protected] for any questions regarding assembly. The entire France Trampoline team wishes you a very happy 2023! Best regards,
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Lydie H.
Rating: 4 out of 5
following a purchase from 02/12/2022
The spare trampoline parts are difficult to identify with just measurements. I had to call the sales service, who really helped me in my choice thanks to the time she spent looking for my original model and the correspondences
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Brigitte C.
Rating: 1 out of 5
following a purchase from 22/11/2022
a bit disappointed that an order placed on FRANCE Trampoline arrives from China
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Response from France Trampoline
Hello, Today the only trampolines manufactured in Europe on our website are our trampolines for professionals: https://france-trampoline.com/fr/trampoline/1403-trampoline-professionnel-pro-one-265-carre-3700730454469.html https://france-trampoline.com/fr/trampoline/1576-trampoline-professionnel-pro-one-365-rectangulaire-3700730425551.html Historically, our trampolines were manufactured in Vendée, France, but 15 years ago we had to make the decision to relocate our production, to continue to keep our business alive. We took our time to find a reliable partner meeting our specifications and capable of reproducing our trampolines while maintaining the same level of quality. We share your wish to support the French industry and in this perspective we created a subsidiary that creates custom nets for homes and catamarans Loftnets (our workshops are located in Bordeaux): https://www.loftnets.com/fr/ To date, there is no French company that manufactures leisure trampolines. We remain at your disposal for any further information. Sincerely, The France Trampoline team
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Pierre G.
Rating: 4 out of 5
following a purchase from 01/12/2022
Delivery on time without any problem. Zip line not installed yet so too early to judge the product.
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Jean Bernard B.
Rating: 4 out of 5
following a purchase from 22/11/2022
Ok azertyuuiii
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Malou E.
Rating: 4 out of 5
following a purchase from 29/11/2022
Good
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Michel B.
Rating: 4 out of 5
following a purchase from 26/11/2022
good
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Sandrine M.
Rating: 4 out of 5
following a purchase from 26/11/2022
fast delivery. the canvas is thick and the elastic that surrounds the canvas allows for easy attachment. the hooks to fix all around the trampoline give us the assurance of good stability of the canvas in case of bad weather. this is the 2ND time I buy this canvas from FRANCE TRAMPOLINE. Last year I tested another seller, certainly cheaper, but the quality was not there;
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Patrick T.
Rating: 4 out of 5
following a purchase from 28/11/2022
Good material
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Eric C.
Rating: 4 out of 5
following a purchase from 22/11/2022
Good product and accurate description
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Gerard B.
Rating: 4 out of 5
following a purchase from 21/11/2022
Delivery on time but not very cooperative for the transport of the heavy package
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Caroline R.
Rating: 3 out of 5
following a purchase from 21/11/2022
Too early because it's a Christmas gift. But otherwise, the order arrived quickly after placing it online.
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Response from France Trampoline
Hello, Indeed, we do not put orders and their shipments on hold. You benefited from a pricing offer for Black Friday at the end of November. We must forward it to the carrier quickly afterwards. The carriers try their best to deliver to you as quickly as possible once the package is in their hands. The package is not very large, so you will be able to hide it during these few weeks before Christmas without much difficulty. Best regards, France Trampoline.
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Pierre-marie C.
Rating: 4 out of 5
following a purchase from 15/11/2022
For this delivery, the packaging was not sufficient and 'on the verge' of being torn!
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Remi A.
Rating: 4 out of 5
following a purchase from 11/11/2022
Quality products received quickly
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Giuseppe F.
Rating: 4 out of 5
following a purchase from 11/11/2022
Good buying experience to repair our trampoline.
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Cécile B.
Rating: 3 out of 5
following a purchase from 04/10/2022
Very happy with the product, however quite disappointed with the delivery: 45-kilo package and by phone the delivery person informs me that I will have no help to carry it to my door... I have to ask for at least some help to carry it up the 3 steps of my home. How can one think that this can be managed alone and without help?
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Response from France Trampoline
Hello, We acknowledge receipt of your review and are delighted that the trampoline purchased meets your expectations. Regarding the delivery, it is clearly stated in the General Sales Conditions, clause 7 (https://france-trampoline.com/fr/content/3-conditions-vente) that delivery is made to the threshold of the address, the driver is in no way obliged to deliver the goods beyond the threshold or if you live on the upper floor. At the time of scheduling, for these bulky products, the delivery company may nevertheless offer delivery by several people but with an additional charge to be borne by the customer and to be settled with the delivery company. We remain available for any further information by phone at 05 56 36 04 62 or by email at [email protected] The France Trampoline Team
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André C.
Rating: 4 out of 5
following a purchase from 02/11/2022
Good customer service
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Stephane H.
Rating: 4 out of 5
following a purchase from 31/10/2022
I jump for joy.
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