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T
Rating: 4 out of 5
I received the package well. The box was badly damaged. The delay is relatively short. About 10 days. The trampoline is not yet assembled/installed.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 062 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1, 2, 3 and 4 stars
Reset filtersM
Rating: 3 out of 5
The number of anchors for the ninja course is too few and it's impossible to recommend apart from other anchors to complete, too bad; For the 45m zip line, the spring is too weak. It is completely crushed for a person weighing 65 kg! So it does not fulfill its role even when respecting the indicated slope. It is necessary to find an additional braking system and a net to avoid any collision with the support.
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Response from France Trampoline
Hello,
We are sorry to hear that you encountered problems with the ninja course and the zip line. Your comments are valuable, and we take your suggestions into consideration. Please do not hesitate to contact us directly if you have any other concerns or ideas.
Best regards,
The France Trampoline team.
We are sorry to hear that you encountered problems with the ninja course and the zip line. Your comments are valuable, and we take your suggestions into consideration. Please do not hesitate to contact us directly if you have any other concerns or ideas.
Best regards,
The France Trampoline team.
P
Rating: 4 out of 5
Very satisfied
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G
Rating: 4 out of 5
Good value for money, fast delivery
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C
Rating: 4 out of 5
Niet zo makkelijk in elkaar te zetten als het in het boekje beschreven staat, verder blij mee.
C
Rating: 2 out of 5
I was asked to choose a day for delivery. On that day, I had to travel 40 km to the summer house where I expect the delivery. I waited the whole day and nothing. I've lost one day. This is not how you treat your clients. Very disappointed. Most likely, I will not get my order even after 4 days.
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P
Rating: 4 out of 5
Great trampoline. It's a job to assemble, disassembling it won't be easy, but it jumps really well, is of good quality and the kids are delighted
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J
Rating: 3 out of 5
All well done
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T
Rating: 2 out of 5
I am missing 70 from my order
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Response from France Trampoline
Hello,
Thank you for your feedback. Unfortunately, we do not understand what you are missing. Could you please get back to us?
Best regards,
Thank you for your feedback. Unfortunately, we do not understand what you are missing. Could you please get back to us?
Best regards,
S
Rating: 2 out of 5
Following a preparation error I am still waiting for the additional material after more than a week
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F
Rating: 3 out of 5
Hello A package was wet, the fittings had mold, as it was a gift for the little ones for Easter I couldn't send it back to you. Can you make a commercial gesture please? Thank you for your understanding Mrs. Dhondt
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Response from France Trampoline
Hello,
Thank you for your message. We are sorry for the issue encountered. Can you please send photos to [email protected]?
Thank you for your message. We are sorry for the issue encountered. Can you please send photos to [email protected]?
M
Rating: 3 out of 5
I am missing 5 carabiners that were offered to me for repair and 6 days later still not shipped from the warehouses, so still handed over to the delivery person, will I ever get them?
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D
Rating: 4 out of 5
Order compliant, but a bit expensive.....
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P
Rating: 4 out of 5
Nothing to report.
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L
Rating: 1 out of 5
Net of lower quality than that of my original jump up 360 trampoline... no double closure, less reinforcement, I am extremely disappointed given the price of the parts...
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B
Rating: 4 out of 5
Deadline respected
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J
Rating: 4 out of 5
Clear site allowing for informed choice
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S
Rating: 1 out of 5
Unfortunately not satisfied because we called your service to be sure of the part to order but after receiving it, it does not match our model. We are professionals with 2 trampolines that we plan to change soon, but we will see with which supplier?
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Response from France Trampoline
The reference you ordered corresponds to the model purchased. Therefore, we do not understand the origin of the problem encountered.
We remain at your disposal to identify the problem.
We remain at your disposal to identify the problem.
L
Rating: 3 out of 5
The items are of impeccable quality. However, I ordered 2 items and had to pay shipping fees twice. I wanted to choose free shipping but I never managed to validate my order. So I selected Chronopost, a paid service. Moreover, the jumping mat was packed in a simple open plastic bag... That makes the delivery expensive... The springs were delivered a few days later in a well-sealed box. One delivery would have been more economical and more ecological...
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M
Rating: 4 out of 5
a bit complicated to install but does the job!
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C
Rating: 4 out of 5
I am very happy with the product even though I regret receiving a promo code a few days after ordering!! However, the trampoline's edge does not stay between the net and the outer bar. It's a shame. There are hooks that broke very quickly as well.
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G
Rating: 3 out of 5
Delivery was late. Fortunately, the delivery person was friendly. The installation instructions were very brief, leading to errors. Some elements were difficult to install, resulting in injury. The result is fortunately up to standard!
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Q
Rating: 3 out of 5
Products conforming to my order, protective net for my 4.90m oval trampoline, but unfortunately damaged! Holes at the closure system of the access flap... A bit disappointed given the price, one could expect better quality!
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R
Rating: 1 out of 5
The jumping canvas has defects
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Response from France Trampoline
Hello,
Thank you for your feedback. We have taken your photos into account and have sent you a replacement canvas under warranty.
We apologize for the inconvenience caused.
Thank you for your feedback. We have taken your photos into account and have sent you a replacement canvas under warranty.
We apologize for the inconvenience caused.
A
Rating: 2 out of 5
there is a lack of instruction to tighten the cable
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Response from France Trampoline
Hello,
Thank you for taking the time to share your feedback regarding the 45 m zip line.
We are sincerely sorry if the installation manual was not clear enough. Your feedback is important to us and helps us improve our products and support.
To date, we have not received any other comments on this specific point, but we take your experience very seriously. The manual normally details the different steps for installing the cable, and explanatory videos are also available on our product sheets to assist with the assembly.
We remain at your disposal and thank you again for your contribution to our continuous improvement process.
Best regards, The France Trampoline team.
Thank you for taking the time to share your feedback regarding the 45 m zip line.
We are sincerely sorry if the installation manual was not clear enough. Your feedback is important to us and helps us improve our products and support.
To date, we have not received any other comments on this specific point, but we take your experience very seriously. The manual normally details the different steps for installing the cable, and explanatory videos are also available on our product sheets to assist with the assembly.
We remain at your disposal and thank you again for your contribution to our continuous improvement process.
Best regards, The France Trampoline team.
K
Rating: 4 out of 5
These are not exactly the same springs as the original ones but they are the correct size to replace the broken ones.
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J
Rating: 3 out of 5
Delivery time of 2 to 5 days not respected. The trampoline did not arrive in time for our child's birthday. The delivery took 10 days.
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Response from France Trampoline
Dear Sir or Madam,
We apologize for the delivery delay which occurred 2 days after the announced deadline. As a reminder, the announced deadline of 2 to 5 working days (excluding Saturday, Sunday, and public holidays) starts after handing over to the carrier. Having ordered on Friday evening, May 30, your order was handed over to the carrier the following Monday afternoon, and with the public holiday on June 9, we should have delivered to you on June 10 and not June 12. We once again apologize for this inconvenience. The France Trampoline team
We apologize for the delivery delay which occurred 2 days after the announced deadline. As a reminder, the announced deadline of 2 to 5 working days (excluding Saturday, Sunday, and public holidays) starts after handing over to the carrier. Having ordered on Friday evening, May 30, your order was handed over to the carrier the following Monday afternoon, and with the public holiday on June 9, we should have delivered to you on June 10 and not June 12. We once again apologize for this inconvenience. The France Trampoline team
A
Rating: 1 out of 5
After a month, I am still waiting for my order and customer service is poor and slow
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Response from France Trampoline
Sir, we apologize if your experience with our customer service has not met your expectations. Indeed, your package has been mishandled by the carrier and was delivered to the store later than the shipping date. However, after reviewing our email exchanges, we have tried to resolve the issue as quickly as possible while keeping in touch with you. The carrier is not always responsive, so we cannot relay the information as quickly as we would like. We sincerely apologize for that.
F
Rating: 4 out of 5
Correct packaging, correct delivery
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C
Rating: 4 out of 5
Order placed quickly.
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A
Rating: 1 out of 5
The cover was delivered without the springs.
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Response from France Trampoline
Madam, Sir, We have taken your comment regarding the purchase of a jumping mat into account. Your order containing only one item, it is this one that was delivered to you. The springs, as displayed on the various product sheets in bold and underlined, are sold separately. We are sorry that you did not see this information before ordering. Please do not hesitate to contact customer service if you wish to benefit from a commercial gesture on shipping costs. Best regards, The France Trampoline team
M
Rating: 4 out of 5
The service and delivery were perfect. The difficulty came later, with the assembly. Very difficult to assemble.
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C
Rating: 3 out of 5
I bought a new protective net for my trampoline purchased 15 years ago. I was very disappointed with the quality of this product compared to the net I had, which was obviously purchased from you. The zipper is of a single length without a return and not reinforced, the thickness of the mesh of the net is considerably reduced. The old net must weigh double that of the new one. It's a shame to reduce costs and compromise quality. I will hesitate to recommend France trampoline now.
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V
Rating: 4 out of 5
Be careful with the assembly instructions which sometimes lack precision (for the climbing dome)
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H
Rating: 4 out of 5
Hello, everything is good, I would buy from you again
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M
Rating: 4 out of 5
Bbbb
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I
Rating: 2 out of 5
It's the right size but my trampoline is green (wowhh390) and I received a net with blue, so once installed, the colors are mismatched. Too bad
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B
Rating: 4 out of 5
Very good products, very satisfied, just the delivery time was very long
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A
Rating: 4 out of 5
THE ATTENTION HAS BEEN VERY GOOD, THE MATERIAL SEEMS TO BE OF GOOD QUALITY. MY OPINION IS THAT THE ASSEMBLY INSTRUCTIONS COULD BE IMPROVED, BUT OVERALL I AM VERY SATISFIED WITH THE PURCHASE. I WILL BUY AGAIN IF I NEED MORE THINGS.
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M
Rating: 4 out of 5
No problem
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