Customer reviews of France Trampoline

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9,4 /10
Overall rating: 9,4 out of 10
Based on 22 064 published reviews
5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.

Reviews 1, 2, 3 and 4 stars

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C
Caroline B.
Rating: 4 out of 5
following a purchase from 16/05/2022
Good
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Sebastian S.
Rating: 4 out of 5
following a purchase from 15/05/2022
The assembly was quite quick with two kids aged 4 and 9 in 1.75 hours!! Since then, our kids have a lot of fun on the trampoline.
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Aurélie G.
Rating: 4 out of 5
following a purchase from 11/05/2022
Overall correct trampoline, I expected better in terms of finishes but the quality-price ratio is there... Easy to assemble, we took less than 2 hours with two people... Delivery was fast, correct, and well organized
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Samia S.
Rating: 4 out of 5
following a purchase from 11/05/2022
Compliant with my expectations
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Uwe R.
Rating: 4 out of 5
following a purchase from 07/05/2022
Good material, fast delivery, just one star less because of the price
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Michel B.
Rating: 4 out of 5
following a purchase from 10/05/2022
Condition of the used net, and broken closure, so as a safety measure we are calling on France Trampoline
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Gilles R.
Rating: 1 out of 5
following a purchase from 09/05/2022
Delivery time was way too long. More than 15 days after the order. Moreover, the package arrived torn with missing parts.
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Response from France Trampoline
Hello, We are sincerely sorry that you had to experience this kind of inconvenience. Indeed, after reviewing your file, we do see a delay in delivery due to a change of delivery address requested by you. The delivery agencies unfortunately took a bit too long to organize themselves to deliver to your new address. We have reported this information to them so that this type of request is handled more quickly. Despite this delivery delay, we hope that the ordered trampoline will meet your expectations for many years to come. Best regards, The France Trampoline team
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Virginie C.
Rating: 4 out of 5
following a purchase from 07/05/2022
Well done. Very efficient. I made a mistake on the size of the attachments and they sent them to me very quickly. Thank you to the whole team.
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Pierre-marie G.
Rating: 4 out of 5
following a purchase from 08/05/2022
Fast delivery, product that matches the description.. Perfect!
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André V.
Rating: 4 out of 5
following a purchase from 08/05/2022
Good overall service. The depot is not easy to find
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Florent R.
Rating: 4 out of 5
following a purchase from 05/05/2022
Good trampoline but the spring protection is always coming off.
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Gilles B.
Rating: 1 out of 5
following a purchase from 05/05/2022
THE PACKAGE WAS THROWN OVER THE GATE
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Response from France Trampoline
Hello Sir, We have taken your comment into account and will immediately contact the provider who handles our deliveries to relay the information. Indeed, we work with different subcontractors for deliveries and this kind of event is unacceptable. If there are one or more broken parts in the package, do not hesitate to report it to us by email with photos to customer service. We sincerely apologize for the inconvenience this has caused. Best regards, The France Trampoline team
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Marc M.
Rating: 4 out of 5
following a purchase from 05/05/2022
Nothing to report, everything is compliant
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Benjamin I.
Rating: 4 out of 5
following a purchase from 04/05/2022
Very good site. Quick reception.
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Sandrine G.
Rating: 4 out of 5
following a purchase from 03/05/2022
I only have one disappointment about your articles, spare parts, I find them a bit expensive, but I admit that they are of very good quality
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Estelle D.
Rating: 4 out of 5
following a purchase from 01/05/2022
Order arrived in 10 days and without any issues.
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Bruno S.
Rating: 4 out of 5
following a purchase from 01/05/2022
Replacement products for our trampoline. The spring mattress: all ok. However, the rod for the net is not necessarily in accordance with the expected product: no inner link connecting all the rods.... delicate or even impossible to use
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Hervet M.
Rating: 4 out of 5
following a purchase from 26/04/2022
Quality site with good description, which allows for a choice adapted to our needs
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Guy M.
Rating: 4 out of 5
following a purchase from 22/04/2022
Good quality product, easy to install if you have a tensioner. Supply error, 2 extra washers, 2 nuts missing, 1 right-hand thread, 1 left-hand thread.
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Dominique F.
Rating: 4 out of 5
following a purchase from 27/04/2022
very good responsiveness to the order, very fast delivery, correct packaging
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Thierry L.
Rating: 3 out of 5
following a purchase from 26/04/2022
2 identical references in form, but not in their length Of course I bought the too long ones. They still do the job but it's a hassle to assemble
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Response from France Trampoline
Hello, thank you for your comment. After checking, we do not see any other information on your account or different orders. Indeed, you ordered a bag of brackets: the pieces are supposed to be identical, did you have a problem with one of them? In order to identify your problem and assist you, please contact our customer service at [email protected] with photos. We respond to all your questions from Monday to Friday from 9 am to 6 pm. Best regards, the France Trampoline team
J
Jean-luc F.
Rating: 4 out of 5
following a purchase from 03/04/2022
No problem with delivery. Overall the product meets my request, but there were many black wires along the zipper (serving for its fixation) that were loose and blocked the opening of it. Manufacturing defect?
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Michel L.
Rating: 4 out of 5
following a purchase from 21/04/2022
serious, fast, efficient
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Olivier R.
Rating: 1 out of 5
following a purchase from 16/02/2022
No serious after-sales service follow-up... Request for information for spare parts due to very violent weather on a brand new trampoline... No professional feedback... It is in relation to its after-sales service follow-up that we measure the quality of a company, its seriousness, and especially its respect for existing customers! And here I clearly understood the message... Very very disappointed!!
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Response from France Trampoline
Hello Sir, thank you for your feedback. We understand your disappointment and we are in the process of reprocessing your file for your trampoline returned due to violent winds/storms. However, we would like to remind you that the coverage of warranty parts is not correlated with the various unfortunate weather events. The structures in your garden can be protected by an insurance company if you wish. We hope to find a solution together as quickly as possible and we assure you that we are doing our utmost to ensure your satisfaction. Best regards, the France Trampoline team
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Jaume F.
Rating: 4 out of 5
following a purchase from 17/04/2022
***
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Anthony G.
Rating: 3 out of 5
following a purchase from 19/04/2022
Reception in time of my replacement net for a Boost'up 390 trampoline... But the frame made up of several fiberglass rods is too short. I had to remove pieces from the top frame to try to complete the bottom one... As a result, the whole thing is fragile. Therefore, at least 50cm of fiberglass rod is missing at the bottom of the net to have something solid. Too bad.
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Response from France Trampoline
Hello Madam, We have taken note of your information. We are sorry to learn that you have encountered this type of inconvenience, as indeed our fiberglass arcs are packaged so that the diameter is correct for your trampoline. We have been operating this way for several years now, and we are surprised that you are facing such an issue when reassembling your trampoline for your children. We invite you to contact our customer service by email at [email protected] with photos to find a solution to your problem as soon as possible. We renew our apologies. Best regards, the France Trampoline team
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Stephan R.
Rating: 4 out of 5
following a purchase from 17/04/2022
everything top - product fits and delivers what it promises! Not quite cheap, but good quality!
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Jean Louis D.
Rating: 4 out of 5
following a purchase from 20/04/2022
Perfect
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Remi T.
Rating: 4 out of 5
following a purchase from 18/04/2022
Fast delivery, happy to buy a brand, with spare parts or accessories if needed
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Sandra V.
Rating: 4 out of 5
following a purchase from 15/04/2022
Product found easily, delivered quickly. Too bad the shipping costs on the site are so high, I avoid ordering on the site unless I have no choice (replacement part).
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Caroline D.
Rating: 4 out of 5
following a purchase from 10/04/2022
Order and delivery were great! The assembly was difficult and very long. Quite disappointed with the quality-price ratio, the quality of our first trampoline from a competing brand seems better. Our son has already gotten his foot stuck between the springs because the protection is poorly designed. The basketball hoop is very much liked and the plastic seems solid to see over time.
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Christine W.
Rating: 3 out of 5
following a purchase from 04/04/2022
The person I spoke to on the phone for a return due to a size error was not very friendly and not very attentive. I called back a second time a few minutes later and it was the same person who answered. She was supposed to send me a spring that I never received.
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Response from France Trampoline
Hello, thank you for your feedback. Following your request, we tried to call you to verify what length of spring you needed, without success. Not having heard back from you, we did not know what the correct reference for your trampoline was. We apologize for these circumstances and will send you a spring today. You should receive your product in the coming days. Best regards, the France Trampoline team
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Raphael L.
Rating: 4 out of 5
following a purchase from 12/04/2022
Top
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Audrey V.
Rating: 4 out of 5
following a purchase from 10/03/2022
Easy to install ..... for hours of play!!!
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Steffen N.
Rating: 4 out of 5
following a purchase from 08/04/2022
Everything super. Short delivery time. The tent was as described. The setup was simple and easy. I can only recommend it.
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René S.
Rating: 3 out of 5
following a purchase from 06/04/2022
Unfortunately, the delivery took almost a month. The site states 3-5 days, I find it unacceptable. However, the product is very satisfactory.
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Jean-marie H.
Rating: 4 out of 5
following a purchase from 28/03/2022
Completely satisfied!!
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Caroline D.
Rating: 1 out of 5
following a purchase from 07/04/2022
2 out of 3 cushions are damaged after at least 1 day. The seams do not hold!
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Response from France Trampoline
Hello, thank you for your feedback. We are sincerely sorry regarding this experience which does not reflect the quality of service we are used to providing and we apologize for these circumstances. After checking, we have not had any email exchanges regarding these issues. Please feel free to contact our customer service ([email protected]) with photos of the products. We can then send you replacement weight bags under warranty as soon as possible. Best regards, the France Trampoline team
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Guilla C.
Rating: 2 out of 5
following a purchase from 07/04/2022
The original net became dangerous after 5 years, a child passed through it. Product advantage always available but big logistics delivery problem... More than a month without you even knowing where the product was. Then after several calls, the file was taken over by a competent person and the net was delivered the next day!
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Response from France Trampoline
Hello, thank you for your feedback. The package with the new net was lost by the carrier. According to Mondial Relay, the dispute processing times are 30 days, so the reshipment of the product unfortunately took a month. We apologize for these circumstances and are doing our utmost to respond as quickly as possible to our customers' issues. We hope the new net will bring you complete satisfaction and wish your family a wonderful summer on your trampoline! Best regards, the France Trampoline team
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Oscar Z.
Rating: 4 out of 5
following a purchase from 06/04/2022
Everything is okay, excellent service
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