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K
Rating: 4 out of 5
Just the delivery, it was difficult to contact the delivery person.
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Customer reviews of France Trampoline
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9,4
/10
Overall rating: 9,4 out of 10
Based on 22 064 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1, 2, 3 and 4 stars
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Rating: 3 out of 5
I went to pick up the JUMP-UP 390 trampoline on April 11, assembled it on Saturday, April 16, contacted customer service on April 19 after Easter Monday for a missing spring. It is now May 17 and the missing spring still hasn't arrived...
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Response from France Trampoline
Hello, thank you for your feedback. We checked in our system and we did send the missing spring by post as soon as we received your email. We apologize for these circumstances and will send you a new spring as soon as possible. Best regards, the France Trampoline team
M
Rating: 3 out of 5
Long delivery
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Response from France Trampoline
Hello, thank you for your feedback. We mistakenly got the status of your order wrong and indeed shipped the order with a week's delay. We apologize for these circumstances and are doing our best to meet our delivery time of 3 to 5 working days. Best regards, the France Trampoline team
C
Rating: 4 out of 5
Hello, I would have liked to have a few extra hooks to hold my net in addition to my order. Indeed, I bought a new net last year and the plastic hooks are of poor quality. I had specified this need when I placed my order.
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A
Rating: 4 out of 5
the assembly instructions lack explanations and the diagrams are not detailed enough. Assembling the structure is much more difficult than shown in the assembly videos on the site.
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M
Rating: 4 out of 5
correct
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P
Rating: 4 out of 5
satisfied.
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C
Rating: 3 out of 5
Hello. I made a complaint to your services, and I still haven't received the parts that were broken in their packaging. I would like to know where that stands. Thank you sincerely ***
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Response from France Trampoline
Hello, thank you for your feedback. We apologize for the delay in processing your request. We have just contacted you by email to find out how many hooks you need so we can send them to you under warranty as soon as possible. Best regards, the France Trampoline team
A
Rating: 3 out of 5
If the product overall is of good quality, the assembly is far too complex and long. The plastic hooks are very weak and break easily
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Response from France Trampoline
Hello, thank you for your comment. We apologize for the hooks. Please feel free to contact our customer service with photos so we can send you replacements under warranty as soon as possible. Regarding the assembly, we offer installation videos of our products on our YouTube channel and our website, to familiarize yourself with the parts before receiving the order if necessary. Best regards, the France Trampoline team
J
Rating: 4 out of 5
Good product allowing me to renovate my Expert trampoline, which is no longer distributed.
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F
Rating: 4 out of 5
Good quality
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M
Rating: 2 out of 5
The ordered goods were not available and an alternative product was sent without comment. This was picked up again, but the total amount paid was not refunded. Just a hassle for me.
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Response from France Trampoline
Dear customer, thank you for your review. We are sorry to hear that we could not meet your expectations. There was indeed a reference error and we accidentally sent you the wrong skis for the trampoline. Unfortunately, we no longer had the skis you ordered in stock. We apologize for these circumstances. Our team reacted immediately and covered the return shipping costs. As soon as the goods arrive at our logistics center, you will be fully refunded. Best regards, your trampoline technology team.
C
Rating: 4 out of 5
We had bought the rod for the net separately and in reality, a piece is missing to make the connection all around the perimeter. After-sales purchases are still complicated to get everything perfect. Of the last 4 purchases, 2 were perfect including the last one, the net. Very good reception on the phone otherwise which facilitates the order
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A
Rating: 4 out of 5
fast and complete delivery. no surprises
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M
Rating: 4 out of 5
Satisfied
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C
Rating: 4 out of 5
Very good service by phone but regarding the ordered net, I still can't find the door assembly (zip closure) very suitable. The bottom of the opening is 10cm too high and it would be much more practical to have a horizontal opening like for a tent.
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P
Rating: 4 out of 5
One star less for delivery: Wrong order sent on your part then delivery service below everything.
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P
Rating: 4 out of 5
Compliant with the order and delivery time as well. Too bad that all the spare parts of a trampoline we are replacing are more expensive than a new trampoline.
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D
Rating: 1 out of 5
I would not order there a second time! Wrong advice! Poor customer service! I consulted the company by phone because I was unsure about the size of the hammock for the climbing dome. I then ordered the recommended size... unfortunately it was (as almost expected) too large, so it always touches the ground! After contacting customer service, I was told that I could place a new order and return the wrong one - all with high shipping costs at my expense. No apology or goodwill for the company's wrong advice. NEVER AGAIN!
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Response from France Trampoline
Dear customer, thank you for your feedback. We are sorry to hear that we could not meet your expectations and apologize for these circumstances. Since you ordered your climbing dome from another manufacturer, we informed you by phone that we unfortunately cannot guarantee the compatibility of the hammock. Regarding the return shipping costs, these are at the customer's expense according to our general terms. Best regards, your trampoline technology team.
N
Rating: 4 out of 5
Very good
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S
Rating: 4 out of 5
Good product and quality
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D
Rating: 3 out of 5
Honestly overpriced this protective mat ordered compared to the price of the complete trampoline. And this despite a small commercial gesture from customer service. There is a lack of a sustainable development approach. It feels like it's more profitable to buy a brand new complete trampoline.
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N
Rating: 4 out of 5
Quality material, easy installation and shipment followed and in line with my expectations.
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T
Rating: 4 out of 5
Too bad my order is not exactly the requested item. The received item does not fit easily on the trampoline. When the children jump, the cords come off.
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S
Rating: 4 out of 5
Very good product, however delivery was unacceptable! The delivery person left me alone to carry the 192kg between the gate and my garage, over 50m. I expect an explanation from you on this point.
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J
Rating: 3 out of 5
Hello, impossible to install the swing, called customer service today who informed me that some straps are missing. These should be delivered to me by DPD within 15 days. We are waiting. Thank you
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L
Rating: 4 out of 5
Timely and efficient delivery
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F
Rating: 4 out of 5
The package arrived well packaged but the instructions were not easy to follow
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L
Rating: 3 out of 5
Low-quality plastic attachments of the protective net surrounding the trampoline, break easily, I doubt their durability with the sun, I wonder about the safety of the children!!
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Response from France Trampoline
Hello, thank you for your comment. We apologize for this issue encountered. Please do not hesitate to contact our customer service ([email protected]) with photos of the defective parts. We will get back to you as soon as possible to apply the warranty. Best regards, the France Trampoline team
P
Rating: 4 out of 5
Very good product except for the hammock which was defective and for which we still have not received a replacement?
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J
Rating: 3 out of 5
Order history impossible. Following a call, I was supposed to be contacted again, that never happened. I managed on my own.
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A
Rating: 4 out of 5
For order processing, no issues, fast processing and compliant delivery, however, spare parts are not always easy to obtain and the price for 2 spare parts is almost the cost of a new part. It's a shame.....
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S
Rating: 4 out of 5
Trampoline contour mat received well, quickly. Installed on our model that we have had for over 10 years, still top-notch! A bit large compared to the diameter despite the correct item ordered but I think it will be fine over time. It had the same issue with the net when we changed it two years ago... Very good company, very solid item, serious and with spare parts always available despite the years!
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F
Rating: 3 out of 5
The order went very well, but the product is not of optimal quality. The net is coming undone.
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V
Rating: 4 out of 5
The jumping mat does not match, but the customer service contacted me following an email from me. An exchange is in progress at shared costs
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L
Rating: 4 out of 5
Very good
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C
Rating: 4 out of 5
Good quality product
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J
Rating: 2 out of 5
For the quote, the technician on the phone and the delivery nothing to complain about! But on the other hand, the new tubes ordered do not have the same powder coating finish and being in construction and knowing the prices I know it's a matter of economy and for the fiber rods it's the same, I received 10 cm scraps to go around the trampoline and without string, it looks more like reconditioning and at a high price than new! Too bad…
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F
Rating: 4 out of 5
Ordered via colissimo Friday afternoon at the cost of ***e in fees and still not received even though it was indicated that by colissimo the package could be delivered on Saturday. I request compensation for these fees. on 11/04/22
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S
Rating: 4 out of 5
Effective product, but be careful with the cable that can get stuck in the slot and prevent it from working! It would be better to replace it with an aramid cord that is less likely to get stuck and will have a higher resistance than a cable. (e.g.: 3mm diameter in aramid = 560 dan of break resistance!) The product works very well for rope zip lines too! But watch out for the cable!!!
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