Customer reviews of France Trampoline

Blocking a whole half-day for delivery is inconvenient... especially without a backup solution (drop-off)

Quality net, changed after 7 years

Very good material. Fast delivery

Good product, which was in stock, shipped quickly, ok but: the price!!

very good product which explains the slightly high price

The product was delivered quite quickly, contrary to the warning announcing longer delays due to supply issues.

This item was a gift so I don't know if the assembly and use were satisfactory for now I will inquire

Very good material. Quality spare parts

Everything worked great

No problem placing the order and for tracking. Moreover, the installation was complex and complicated to implement.

Processing and trampoline are very good. The instructions for assembly are of high quality, but a few small but important points are missing. Since everything has to be very tight, the assembly is strenuous and we needed up to 6 hands at times. Some parts were not 100% accurate. But it was worth it: the trampoline is fun!!!

Reviewing the transport - 1 of the packages arrived, the box was open and crushed, the visible bars. I am waiting for the assembly to check the final solidity.

Very good

Product good, everything complete. Delivery time is advertised on the homepage as 2-5 days, which was one of the reasons for choosing this provider, we needed the product quickly. After about 2 weeks, we inquired by phone, the gentleman we reached on the phone seemed rather burdened and uninterested. Delivery by freight forwarding after about 3 weeks was correct, unfortunately much too late. Too bad.

Very pleased with your high quality product and order process which was very simple. As somebody English, it was also very good to have an order system that allows you to select English to understand the order process. My only feedback concerning improvements would be around some messages I received regarding the delivery as there was a problem finding my address but all of tge correspondence was in French and I had to use Google translate to understand what was going on. Very pleased with the quality of the cover as it's the same as the original and I couldn't locate on me in tge UK anymore as they've discontinued it. Only issue was, one of the elastic straps was missing. I had to check twice but one is definitely missing. I didn't do anything because of the language barrier.

good

We are very satisfied

Very good product, but a lack of precision in the assembly instructions, a numbering of the parts would be welcome,

Quality products but, despite a relatively early order, the gifts did not arrive for Christmas.. Main gift for the children, we were therefore forced to buy additional gifts so they had something under the tree... Big disappointment therefore.

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I am satisfied with the purchase. A quality product

Very good product, of good quality! But delivery time too long, and often postponed..... Last item received in January 2022, order placed in April 2021!!!!!......

Quality of service is terrible. Exclusive France Trampoline product, ordered on 03/11/21, shipped on 28/12/21!! Shameful for a manufacturer’s products and at *** on top of that. No commercial gesture, no apology... I do not recommend.

The plastic hooks to hold the safety net are not sturdy enough: 2 broke while putting up the net. These are the same plastic hooks for the protective mat covering the springs. We have 4 broken just after the first season of use. We bought from France Trampoline for the quality and spent the financial means for that, so of course, we are disappointed with this part of the product. We will therefore contact France Trampoline's customer service for a commercial gesture (free supply of hooks).

The ninja course is good, but the ropes (part of the elements) are hard to grasp. First installation not easy. Better to be two.

Hello, online purchase OK, FT contact OK. For the product (a replacement jumping mat, this one is waiting for Spring to be assembled, so no review for now) For complete trampolines, given the sums involved, one might regret that there are no demonstration spaces (at the regional level for example). I wanted to acquire a large rectangular trampoline, but in the absence of product visualization and given the investment, I did not take the plunge! Another idea I had submitted at the time: With the agreement of customers who have already purchased a trampoline from you, having contact details to possibly see the products in place. Best regards

Average rating due to delivery issues: contrary to what was announced during the order, the delivery person did not contact to set a delivery day. He showed up at the delivery location without notice and we had to improvise a delivery at a kind neighbor given the weight and bulk of the package

A bit expensive.. but it fits very well with my topflex brand trampoline which no longer manufactures the product

Not seeing the order arrive on time, I called. The order was left "in limbo"! for no reason! Too bad during the Christmas period! Luckily I called! Otherwise, good reception on the phone, and product matching expectations.

Everything good, fast delivery, good quality.

First, a completely wrong, very large and heavy item was delivered. The right one was much smaller and was then sent relatively quickly. Storing and returning the large item cost me some effort. There wasn't even a thank you for that.

The assembly of the trampoline is more complicated than announced, it requires two strong people, it's complicated; it should probably be mentioned in the instructions but the result is great

Very good only small downside my preferred dates specified in my email were not "raised". Very good telephone reception and material that seems to be of very good quality.

The product has not been installed but the delivery time was respected and the boxes are perfect, without any signs of damage.

Order compliant and received very quickly

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Everything was compliant, deadlines, package, received parts. The assembly is well indicated in the manual and video. Only downside: the final tension of the cable requires tools.

Relay points always closed very difficult to pick up the package to be reviewed greetings

No comments

good product The setup of the 'T' for assembly is very complicated It takes two to do this