The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Efficient delivery. Product well packaged. However, I had an incident after a month of use because the metal ring connecting the rope to the pulley broke at the end of the course. Fortunately without injury but we were very scared
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Response from France Trampoline
Hello and thank you for your comment. I am sorry to read this, it is the first time we have this feedback. We are relieved to know that you were not injured fortunately. Customer service has already contacted you to send you a seat under warranty. We hope this experience will not prevent you from fully enjoying your zip line. Best regards, the France Trampoline Team.
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Brahim B.
Rating: 4 out of 5
following a purchase from 13/04/2021
Happy with this trampoline which is of very good quality. I would just say that the weakness is the plastic hooks that break easily so I made a request to customer service and they sent me some free of charge. But they break again. I had to replace them with metal hooks that I bought at a hardware store. Otherwise, very good product and very responsive customer service. So product to recommend.
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Bertrand C.
Rating: 3 out of 5
following a purchase from 11/04/2021
Wrong delivery
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Response from France Trampoline
Hello and thank you for your feedback. Indeed, there was a mix-up in the order during preparation, we are sorry for that. The issue has been addressed by customer service and your order has been resent. Customer service remains at your disposal. Best regards, the France Trampoline Team.
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Julie B.
Rating: 2 out of 5
following a purchase from 12/04/2021
The net is too long to put on the Sky Line it drags on the ground. And we received it with only one carabiner...
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Response from France Trampoline
Hello and thank you for your comment. The climbing net measures 1m80 x 1m80, the trick to shorten it is to pass your slackline inside the 'attachment handles' of the net and use the carabiners to shorten it, I invite you to check the product sheet photos. The missing carabiners will be sent to you as soon as possible, we apologize for that. Best regards, the France Trampoline Team.
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Frédéric N.
Rating: 3 out of 5
following a purchase from 08/04/2021
Very long supply times, springs still not delivered and trampoline damaged for over a month
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Response from France Trampoline
Hello and thank you for your comment. After checking, you placed your order on April 8, the order was shipped on April 12. It is in status: delivered by the carrier DPD on April 14. Customer service is at your disposal for any further information. Best regards, the France Trampoline Team.
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Christian D.
Rating: 3 out of 5
following a purchase from 04/04/2021
In particular, the shipping process and customer service regarding the problem that occurred was annoying.
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Response from France Trampoline
Dear Customer, Thank you for your opinion. Unfortunately, our carrier could not deliver to the specified address as it is a mailbox and the package was too large. A change of address incurs additional costs, these are the carrier's conditions. We apologize for these circumstances and hope your children have a lot of fun with the ninja course! Best regards, Your Trampoline Technology Team
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Domiinique P.
Rating: 4 out of 5
following a purchase from 08/03/2021
Order and delivery very good Assembly very difficult
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David M.
Rating: 4 out of 5
following a purchase from 24/03/2021
very good
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Bernard J.
Rating: 4 out of 5
following a purchase from 08/04/2021
good service good product
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Natacha C.
Rating: 4 out of 5
following a purchase from 02/04/2021
Good product, conforms to the description, the children are having fun 😊
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Vincent D.
Rating: 4 out of 5
following a purchase from 07/04/2021
28m zip line meets my expectations. A bit difficult to tighten the cable.
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Cathy L.
Rating: 4 out of 5
following a purchase from 04/04/2021
Canvas a bit short compared to the requested dimensions! Good quality however! Very fast delivery
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Jose Manuel G.
Rating: 2 out of 5
following a purchase from 20/03/2021
I THINK THEY SHOULD MAKE RETURNS OF MATERIAL MORE PRACTICAL. VERY LONG THE DAYS FROM WHEN THE MATERIAL IS ORDERED UNTIL IT IS DELIVERED.
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Jennifer P.
Rating: 3 out of 5
following a purchase from 01/04/2021
The quality of the products is there but very disappointed regarding the delivery time and the information provided following my call. Indeed, I took the care to call to ensure that the order would arrive before 24/04, the date of my daughter's 10th birthday. I was confirmed that despite the out of stock of one product, the others would be delivered before (so 2 packages). And finally, I received everything today.
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Response from France Trampoline
Hello and thank you very much for your comment. We sincerely apologize for the incorrect information that was provided to you during your call to customer service and also for the delay in receiving your order. I invite you to contact customer service who can offer you a commercial gesture. We wish you an excellent day, The France Trampoline team.
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Julien R.
Rating: 3 out of 5
following a purchase from 01/04/2021
Package received quickly! But once installed, the ladder is unsuitable for my setup. The slackline of the ninja course needs to be very high to prevent the ladder from dragging on the ground! Moreover, it is unsuitable for young children! A product that will not be used!
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Response from France Trampoline
Hello and thank you very much for your comment. We have never had negative feedback for the climbing net. If the product does not suit your setup, you can return it as long as it is clean and well packaged. Do not hesitate to contact customer service! Have a very nice day, the France Trampoline team.
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Alice R.
Rating: 4 out of 5
following a purchase from 31/03/2021
1 of my received products is defective, it is punctured.
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Jocelyne F.
Rating: 1 out of 5
following a purchase from 30/03/2021
The package arrived damaged. I noticed after picking it up that two pieces were missing. I contacted France Trampolino to find out how I could return it. They never replied to me.
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Response from France Trampoline
Hello and thank you very much for your comment. We are sorry that the package arrived damaged and incomplete. Our customer service contacted you on April 26 and left a message on your voicemail, and to this day you have not gotten back to us. If you still wish to return your order, it is entirely possible; we will refund you for the 50 springs even if only 48 were received. We wish you a pleasant day. The France Trampoline team.
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Atelier D.
Rating: 4 out of 5
following a purchase from 29/03/2021
Correct order, some products that I would have bought as a supplement were not available.
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Marie-line S.
Rating: 4 out of 5
following a purchase from 17/03/2021
Good service
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Stéphane B.
Rating: 1 out of 5
following a purchase from 29/03/2021
No news about my last order A weighting bag and a mini basketball hoop
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Response from France Trampoline
Hello, thank you for your comment. The soft basketball hoop is currently on pre-order. The estimated restock date, indicated on the product sheet, is on 30/06/2021. Your entire order will be delivered to you as quickly as possible upon receipt of the restock of the basketball hoop. We wish you a pleasant day. The France Trampoline team.
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Louis G.
Rating: 3 out of 5
following a purchase from 28/03/2021
Simple and quick transaction. But the product is a bit too expensive for the quality and performance.
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Eloise R.
Rating: 3 out of 5
following a purchase from 29/03/2021
A bit disappointed by the model recommended by default (as the other more expensive one was out of stock): impossible to put the ladder with this model, size too small, attachment system under the trampoline different from the previous one, more complicated and long (I would have liked this to be noted in the description). I regret not having waited for the restocking of the more expensive product. Otherwise, the product seems to be of good quality and was easy to assemble.
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Response from France Trampoline
Hello, Thank you very much for your feedback. I invite you to send photos of your ladder and trampoline to customer service at the email address: [email protected] so that we can understand the issue and remedy it. We wish you a pleasant day. The France Trampoline team.
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Michel C.
Rating: 4 out of 5
following a purchase from 28/03/2021
Good equipment, except the starting sling is a bit short, in the Landes the trees are bigger than in Gironde...
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Isabelle M.
Rating: 4 out of 5
following a purchase from 24/03/2021
Very good trampoline of very good quality hence the price 😅
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Jennifer M.
Rating: 4 out of 5
following a purchase from 26/03/2021
Fast delivery. Very appreciated contact. The only downside is that I didn't see anything regarding a crucial point of the ordered item: the recommendation regarding the trunk size. By a few centimeters, I couldn't install it. As a result, the protection provided for the tree is insufficient.
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Bernard T.
Rating: 4 out of 5
following a purchase from 26/03/2021
Product conforms and fast delivery
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Jean-pierre L.
Rating: 3 out of 5
following a purchase from 17/03/2021
I appreciated the information provided. The trampoline net seems to be of good quality (to see in the duration). However, the fixing hooks at the base are plastic and they break one after the other from the first uses.
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Response from France Trampoline
Hello and thank you for your feedback. We are sorry to read this and apologize for the problem encountered. I invite you to send, by email, photos of the broken parts to our customer service who will find a solution. [email protected] Best regards, the France Trampoline Team.
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Corinne R.
Rating: 4 out of 5
following a purchase from 12/03/2021
Hello I ordered too many springs will you refund them
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Laurent V.
Rating: 4 out of 5
following a purchase from 23/03/2021
good
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Jean-pierre V.
Rating: 4 out of 5
following a purchase from 07/03/2021
hello your customer service team is excellent and friendly, the only problem is with your delivery service (DPD) not up to par best regards *** PS: thank you to your customer service team
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Frederic P.
Rating: 1 out of 5
following a purchase from 23/03/2021
Quality just passable (the previous one lasted less than 2 years) and new color (gym blue) of very questionable taste
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Response from France Trampoline
Hello and thank you for your feedback. We are sorry that you do not like the color, we changed the design and color of the trampoline in 2020. The net you ordered is indeed a premium net compatible with your Waouuh Octopulse, the quality has not decreased. If needed, do not hesitate to contact our customer service. Best regards, the France Trampoline Team.
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Julien L.
Rating: 4 out of 5
following a purchase from 22/03/2021
Package received on time and well packaged
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Bernard S.
Rating: 4 out of 5
following a purchase from 21/03/2021
all ok
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Michel D.
Rating: 4 out of 5
following a purchase from 20/03/2021
order conforms to the original, reference easy to find, fast delivery, so perfect
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Daniel H.
Rating: 4 out of 5
following a purchase from 14/03/2021
good
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Adeline C.
Rating: 3 out of 5
following a purchase from 21/03/2021
package arrived wet from a cleaning product coming from a punctured can in the transport truck. I accepted the package anyway after checking but I had to unpack it immediately to prevent the product from damaging the whole.
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Response from France Trampoline
Hello, thank you very much for your comment. We are sorry that the delivery did not go ideally, please feel free to contact customer service if needed. Please note that you always have the option to refuse a package if it does not arrive in good condition. I wish you an excellent day. The France Trampoline team.
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Claudie J.
Rating: 4 out of 5
following a purchase from 21/03/2021
Good customer service
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Anne L.
Rating: 3 out of 5
following a purchase from 22/03/2021
ball arrived with a loose seam
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Response from France Trampoline
Hello, Thank you very much for your feedback. We did not receive your email, I am sorry. Please feel free to resend your photos ([email protected]) so that we can forward them to production to inform them of the manufacturing issue. We will send you a new ball as soon as it is back in stock. Have a nice day, The France Trampoline team.
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Fabienne B.
Rating: 4 out of 5
following a purchase from 21/03/2021
Top fast delivery
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Xavier D.
Rating: 4 out of 5
following a purchase from 15/03/2021
Very good but not easy to assemble
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