The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
The paint in the center of the fabric stains clothes. The attachments to secure the cushion that protects the springs are very, very difficult to put on. We had to undo the knots and redo them after passing the elastics with a screwdriver. Very bad choice of fixation to review in my opinion. The zipper that closes the trampoline net broke on the first day. The attachments that hold the net under the trampoline are fragile. In 1 month, 2 have already broken. Apart from that, the trampoline has a good bounce and is robust.
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Jean-claude F.
Rating: 4 out of 5
following a purchase from 19/03/2021
Good product, quality. For the zip lines, the basic sling (2m) is short for large trees, I had to reorder a longer one (4m). This problem should be mentioned, with an option for a long sling.
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Edith S.
Rating: 4 out of 5
following a purchase from 16/03/2021
The product itself seems to be of good quality, it's just the delivery that posed a problem, it was delayed several times and this forced me to stay at home, a bit inconvenient.
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Aurelien G.
Rating: 3 out of 5
following a purchase from 15/03/2021
Moderately satisfying set. The functions of the safety net are very random, almost all the hooks break. Also, the spring protection pad does not suit me, it keeps lifting. Average safety.
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Response from France Trampoline
Hello, thank you for your feedback. I am sorry to read this, I invite you to send photos of the broken parts to [email protected] so that we can report the problem to production. Customer service is at your disposal to help you install the pad and set up a warranty for defective parts. I wish you an excellent day, the France-Trampoline Team.
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Virginie D.
Rating: 3 out of 5
following a purchase from 28/02/2021
Assembly problem. We had to force a lot to assemble the bars that did not seem to fit, and the assembly was difficult and took a long time.
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Response from France Trampoline
Thank you very much for your feedback. I am sorry to read this, normally this trampoline is generally easy to assemble, there may have been a problem during manufacturing. Do not hesitate to contact customer service with photos if needed ([email protected]) so they can check your installation. Have a very good day, The France Trampoline team.
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Frédéric D.
Rating: 4 out of 5
following a purchase from 17/03/2021
Good and customer service also
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Manuel G.
Rating: 4 out of 5
following a purchase from 17/03/2021
good
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Nicolas K.
Rating: 4 out of 5
following a purchase from 11/03/2021
Very good quality trampoline and timely delivery. Nothing to say. However, I ordered an accessory: a water-filled weight, one of them came undone after the first day, letting the water flow out.
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Laetitia L.
Rating: 4 out of 5
following a purchase from 17/03/2021
Adapted ninja course, very solid. A bit expensive though. Fast delivery time.
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Angela P.
Rating: 4 out of 5
following a purchase from 01/03/2021
They were delayed several days
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Monique B.
Rating: 4 out of 5
following a purchase from 12/03/2021
Good quality material
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Thierry D.
Rating: 4 out of 5
following a purchase from 15/03/2021
Your product brings joy to our little girls. It is a high-quality and well-designed material. The only problem, and this is recurrent, is your assembly manual which is ***, with *** drawings. This spoils the pleasure of assembly. Quickly change your paper design office, as this will harm you quickly. Best regards.
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Laurent B.
Rating: 4 out of 5
following a purchase from 28/02/2021
The products are in accordance with the announced description.
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Bérénice G.
Rating: 4 out of 5
following a purchase from 30/11/2020
A rather long delivery time (order in November, received in March). A follow-up was necessary to get news about my order.
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Ghislaine B.
Rating: 4 out of 5
following a purchase from 04/01/2021
This supplier is exceptional both in terms of the quality of its products and its commercial operation... It's a pity that when I ordered my baby trampoline, there were none left and I had to wait 3 months to receive my product... It's true that I ordered after Christmas and I certainly wasn't the only one wanting to give a gift.
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Valerie P.
Rating: 4 out of 5
following a purchase from 11/03/2021
The installation manual for the inground trampoline is too superfluous. Too much material was delivered. Phone responsiveness is very good
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Karl H.
Rating: 4 out of 5
following a purchase from 26/02/2021
Everything correct and smooth
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Anne-sophie C.
Rating: 4 out of 5
following a purchase from 07/03/2021
Good product, satisfied with the purchase. However, the green skirt of the spring protection foam does not stay in place on the sides of the trampoline and the plastic hooks for securing the net do not hold well. Aside from these details, I recommend.
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Geraldine A.
Rating: 4 out of 5
following a purchase from 07/03/2021
Zip line conforms to the presentation and expectations. No missing parts, everything works well, good material. The only downside is attributed to the carrier who did not bother to ring despite his claims, a missed call on his part, no message and off to a drop-off point 6km away...
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Remy L.
Rating: 4 out of 5
following a purchase from 02/02/2021
Serious, proposal for partial delivery due to a stock problem.
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Baptiste M.
Rating: 4 out of 5
following a purchase from 09/03/2021
Good material, clear assembly instructions, good bounce quality, the joy of the children!
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Yannig G.
Rating: 4 out of 5
following a purchase from 06/03/2021
Good
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Vincent D.
Rating: 4 out of 5
following a purchase from 02/03/2021
Purchase trampoline for our children aged 4 and 7. Very good quality material. Very satisfactory delivery.
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Sebastien H.
Rating: 4 out of 5
following a purchase from 01/03/2021
Good service.
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Benoist P.
Rating: 1 out of 5
following a purchase from 03/03/2021
Significant problem in the shipment composition. The boxes are too light in quality to support the weight of the material inside. The packages arrive tampered with, emptied of their contents. 1st shipment refused due to missing ordered parts, 2nd accepted due to urgency in use but unfortunately the same observation. The subcontracting of your packaging and shipments is detrimental to the quality of your products.
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Response from France Trampoline
Hello and thank you for your feedback. We apologize on behalf of our logistics provider. We have passed on the information to him so that he can improve. Please do not hesitate to contact customer service if you need assistance. Best regards, the France Trampoline team.
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Guillaume A.
Rating: 4 out of 5
following a purchase from 02/03/2021
Negative points. The zipper should have a lateral and horizontal opening. The protective net should have longer connections to attach further than the springs to prevent it from rising. The rest is very well thought out.
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Vincent M.
Rating: 4 out of 5
following a purchase from 07/03/2021
very good quality product
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Marie Louise B.
Rating: 4 out of 5
following a purchase from 04/03/2021
Delivery on time. Package intact. Adequate content and conforms to the order.
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Wenceslas P.
Rating: 4 out of 5
following a purchase from 02/03/2021
Very satisfied with the product and the speed of delivery....
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Philippe I.
Rating: 4 out of 5
following a purchase from 28/02/2021
Hello, As for the phone communications, no problem. However, I find that the available material takes a bit long. Overall France Trampoline is efficient. Best regards
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Stéphane N.
Rating: 4 out of 5
following a purchase from 01/03/2021
Excellent site and support. Spare part available. Good quality fabric, the hooks of the net are not the same quality as before (2 hooks broken the day after installation)
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Magali D.
Rating: 4 out of 5
following a purchase from 01/03/2021
A piece was missing which was sent to me quickly.
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Nicolas C.
Rating: 3 out of 5
following a purchase from 26/02/2021
The arcs of the circle were not drilled for the fixing screw that goes through (the reference of the arcs was given to me by your services for the model of my trampoline). Being handy, I quickly solved the problem but for someone not equipped and not handy, this can be a big problem. Otherwise very well packaged, fast delivery.
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Olivier D.
Rating: 4 out of 5
following a purchase from 26/02/2021
Beautiful zip line but not so easy to install. You should draw users' attention to safety with the need for a harness because installed several meters high I fell from 4 meters onto loose soil and still broke two bones in my pelvis.
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Bernard B.
Rating: 4 out of 5
following a purchase from 25/02/2021
Good product, three criticisms: 1) a clip was missing on one of the vertical bars 2) the assembly documentation did not include the assembly of the ladder which had to be done at the same time as the rest 3) the documentation could highlight the delicate points more, for example that the springs need to be installed in a certain order.
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Maik M.
Rating: 4 out of 5
following a purchase from 21/02/2021
Order delivered super fast. Item as described, fit perfectly. The print in the middle fades after some time. However, it does not affect the function.
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Tiffany H.
Rating: 4 out of 5
following a purchase from 24/02/2021
fast delivery despite the pandemic. good quality materials.
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Caroline D.
Rating: 4 out of 5
following a purchase from 20/02/2021
Very good.
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Jean Marie H.
Rating: 4 out of 5
following a purchase from 21/02/2021
very good
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Thibault L.
Rating: 4 out of 5
following a purchase from 23/02/2021
Product delivered in a few days, perfect. The product is easy to assemble and seems to be of good quality, even if the poles of the net have trouble staying upright. I'm looking at this product.
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