The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Package received quickly. However, the tension of the net is quite high once installed, I don't know if it will loosen, I hope so because I'm afraid the closure will give way....
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Jean-luc M.
Rating: 4 out of 5
following a purchase from 14/12/2020
correct
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Christian B.
Rating: 4 out of 5
following a purchase from 11/12/2020
Product compliant and received quickly. Good product that brings joy to the grandchildren.
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Lionel C.
Rating: 4 out of 5
following a purchase from 02/12/2020
Delivery in 2 packages, the tarpaulin arrived 1 month later but the trampoline was complete, so not a big deal.
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Yves T.
Rating: 2 out of 5
following a purchase from 19/11/2020
Product is completely compliant and satisfactory. Delivery of the product needs to be reviewed. Package delivered with defective and torn packaging. Delivery person was not very concerned about the problem.
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Response from France Trampoline
Hello and thank you for your comment. We apologize on behalf of our logistics team and have passed on the information for improvement. Please do not hesitate to contact customer service if you need assistance. Best regards, the France Trampoline team.
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Maryse A.
Rating: 4 out of 5
following a purchase from 18/11/2020
Compliant
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François T.
Rating: 4 out of 5
following a purchase from 13/12/2020
The material presented on the site corresponds in quality and performance, good tracking of the order and shipments, good responsiveness to questions.
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Florence R.
Rating: 4 out of 5
following a purchase from 09/01/2021
The package arrived very damaged; The assembly instructions could highlight details that could facilitate assembly. Good product.
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Joshua C.
Rating: 4 out of 5
following a purchase from 06/09/2020
The quality of the delivery was good but the delays were way too long and no compensation or commercial gesture was made. I think it would be wise for you to consider this.
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Justine N.
Rating: 4 out of 5
following a purchase from 02/11/2020
Nothing to report
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Marc H.
Rating: 3 out of 5
following a purchase from 01/12/2020
Good product but delivery wait time too long.
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Response from France Trampoline
Hello and thank you for your feedback. We apologize for the delivery delay of your order, which was indicated on the product sheet at the time of your purchase. Initial delivery was scheduled for early January, which was postponed by 15 days. We kept you informed of the delay. We are currently experiencing difficulties in restocking our products and unfortunately, we are dependent on the carriers, who at the moment are not fulfilling their delivery promise. Once again, we apologize. Best regards, the France Trampoline team.
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Dick W.
Rating: 4 out of 5
following a purchase from 11/01/2021
Very good brand, product quality and after-sales service. However, I had some difficulty adjusting the sizes when purchasing my accessories.
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Sébastien L.
Rating: 4 out of 5
following a purchase from 10/08/2020
Nothing to report
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Thierry G.
Rating: 1 out of 5
following a purchase from 08/12/2020
Order took too long due to product shortage, no one keeps you informed of the delivery time. Low quality product torn during installation at almost *** euros, not great.
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Response from France Trampoline
Hello and thank you for your feedback. We apologize for the delivery delay of your order. We informed you of the delivery delay by email at the beginning of January. We are currently experiencing difficulties in restocking our products and unfortunately, we are dependent on the carriers, who at the moment are not fulfilling their delivery promise. Regarding the tear in the cover, we invite you to send us photos of your damaged product by email to: [email protected]. Best regards, the France Trampoline team.
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Emmanuel A.
Rating: 4 out of 5
following a purchase from 23/12/2020
The product generally meets my expectations but: The assembly is complicated with a poorly written and insufficient assembly manual. One of the elements (the outer protection around a trampoline) cannot be assembled (the distance between the Velcro does not match that of the trampoline).
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Herve R.
Rating: 4 out of 5
following a purchase from 29/12/2020
Products OK, fast delivery. I had left a message at the time of my order, I never got a response, too bad! Important to be able to respond to a customer request in my opinion..
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Gerard G.
Rating: 4 out of 5
following a purchase from 11/01/2021
***
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Malika C.
Rating: 2 out of 5
following a purchase from 12/01/2021
Hello In 2015 I placed an order, everything went well In January 2021 I reordered. I had a problem with a part that does not fit (the Velcro does not match) I reported it but they did not want to send me the defective part. They told me it was JUST aesthetic. Today I paid for a trampoline whose aesthetics do not match what I ordered.
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Vincent M.
Rating: 4 out of 5
following a purchase from 12/01/2021
Competent and responsive customer service.
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Theo A.
Rating: 4 out of 5
following a purchase from 09/01/2021
Very satisfied with the quantity of the Apollo 500 trampoline just a pity that no ladder is provided.
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Dominique J.
Rating: 4 out of 5
following a purchase from 09/12/2020
Fast service and quality product
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Jérôme G.
Rating: 4 out of 5
following a purchase from 20/12/2020
Very good very fast
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Frédéric N.
Rating: 4 out of 5
following a purchase from 22/12/2020
Fast delivery, high-end product that at first glance shows great robustness, nothing to compare with the products found at slightly cheaper prices elsewhere.
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Jean-michel M.
Rating: 4 out of 5
following a purchase from 22/12/2020
Very satisfied
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Bruno B.
Rating: 4 out of 5
following a purchase from 18/12/2020
GOOD
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Joanne L.
Rating: 4 out of 5
following a purchase from 21/12/2020
Quick reception, product as described, but very difficult to stretch enough! Outdoor games seem really essential in this era of screens and virtuality ;)
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Antoine F.
Rating: 4 out of 5
following a purchase from 14/12/2020
Delivery a bit long
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Eleana F.
Rating: 3 out of 5
following a purchase from 17/12/2020
impeccable service
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Agnes D.
Rating: 4 out of 5
following a purchase from 03/12/2020
Very pleasant
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Thomas L.
Rating: 4 out of 5
following a purchase from 12/12/2020
Meets expectations
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Hans-peter H.
Rating: 4 out of 5
following a purchase from 09/12/2020
Execution of the order: simply fast delivery and tracking: for the product not yet well organized, causing delays and uncontrollable. Assistance from the service was okay. Product successfully and satisfactorily put into operation.
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Isabelle L.
Rating: 4 out of 5
following a purchase from 31/10/2020
You have to be patient depending on the model chosen. This is the second trampoline purchased from France trampoline. The first lasted 10 years. The last model purchased is a bit difficult to assemble but the result is always satisfying.
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Joaquim C.
Rating: 4 out of 5
following a purchase from 07/12/2020
very good product availability and good advice from the people on the phone
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Mireille P.
Rating: 4 out of 5
following a purchase from 07/12/2020
good service
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Samuel B.
Rating: 4 out of 5
following a purchase from 04/12/2020
Very high quality product. The scale is mandatory.
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Sabine D.
Rating: 4 out of 5
following a purchase from 01/12/2020
Very good, I was called back quickly following an information request.
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Linda T.
Rating: 3 out of 5
following a purchase from 04/12/2020
Missing steel cable and nut of the right size. Missing rope for the plastic seat to be able to reattach it to the cable.
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Response from France Trampoline
Hello, Thank you for your comment. I invite you to send us photos of the items received in your box at the address: [email protected], we can then find a solution. Have a nice day, the France Trampoline team.
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Gwenaelle B.
Rating: 4 out of 5
following a purchase from 07/12/2020
9/10
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Laetitia B.
Rating: 4 out of 5
following a purchase from 08/11/2020
Order and delivery were normal
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Yolaine T.
Rating: 4 out of 5
following a purchase from 01/12/2020
In line with what I hoped for
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