The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
I ordered a protective cover for my trampoline and I wasn't sure I made the right choice. I still have doubts because I haven't covered the whole trampoline. It wasn't specified that with the safety net it is not easy to install.
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Rachel D.
Rating: 4 out of 5
following a purchase from 02/09/2020
I ordered a trampoline for my daughter's birthday. Fortunately, the first part of the package containing the trampoline arrived on time despite a late order. However, the second part containing the protective cover was delivered to another person with the same name, same first name, same address, "bizarre coincidence". After discussing with the delivery people, everything was sorted out. I recommend this product
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Henri K.
Rating: 4 out of 5
following a purchase from 16/09/2020
Product conforms but no explanations on how to fix the net.
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Florence P.
Rating: 1 out of 5
following a purchase from 05/08/2020
I ordered several items but the site is really poorly designed because the cushion size is not correct, my trampoline being old. As a result, I have to return an item that cost me more than *** euros at my expense (*** euros!). The same goes for the protective cover. I am not happy at all. I am told that it is clear on the site, frankly it is not. The trampoline has the same name and the shape in the picture is recognizable.
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Response from France Trampoline
Hello and thank you for your feedback. Innovation is at the heart of our business and that is why we are evolving our trampolines, but we still want to ensure the follow-up of our old models. That is why, when old and new references coexist on our site, we differentiate them from the thumbnail and provide compatibility information in the description. We apologize for the inconvenience caused. In case of doubt, do not hesitate to contact our team before purchase. Best regards, the France Trampoline team.
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Christophe P.
Rating: 1 out of 5
following a purchase from 11/07/2020
Order placed in mid-July and package delivered only at the beginning of September. After contacting the company for information about the package because they are not able to keep you informed themselves, we are told that it is a special order and that in addition to that they do not meet the delivery times indicated on the site. After a possible request for a discount on the price due to the delivery delay, we are told that it is not possible. I therefore recommend ordering standard parts otherwise you risk being very disappointed.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to update these delays on our site as soon as possible. However, we are sorry that you were impacted by these delays and that we could not contact you individually. The France Trampoline team.
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Estelle E.
Rating: 2 out of 5
following a purchase from 15/06/2020
Hello, Products conform and of good quality. However, delivery times are really too long! Part announced as out of stock but deliverable in three weeks, received more than three months later. Two orders and the same problem twice! It would be better to announce longer delivery times, at least we know. Have a nice day.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. Despite our efforts, it has been complicated to contact all our customers individually. We would like to apologize for this inconvenience. The France Trampoline team.
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Pascal M.
Rating: 4 out of 5
following a purchase from 20/05/2020
Great product with this oval trampoline. It fits well in our garden. It is very sturdy and resistant for our 2 teenagers. We are very happy with our purchase. Small downside: the net closure does not go all the way down, which requires caution when getting on and off the trampoline.
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Nadège M.
Rating: 4 out of 5
following a purchase from 29/05/2020
the site encountered many problems with the delivery of our trampoline. We finally found common ground. We are delighted with the trampoline, super quality.
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Michele J.
Rating: 4 out of 5
following a purchase from 31/08/2020
The products match my choice and are correct and very well suited.
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Marie Laure P.
Rating: 4 out of 5
following a purchase from 29/06/2020
It's a shame that we had to wait several months between the time of the order and the time of delivery
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Michelle R.
Rating: 3 out of 5
following a purchase from 02/06/2020
Disappointment for the anchoring kits and the cover received almost a month and a half later, without giving any news in the meantime
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Response from France Trampoline
Hello, thank you for your feedback. Indeed, we have experienced supply delays and extended delivery times. In order for you to enjoy your trampoline as soon as possible, we chose to deliver the missing optional accessories later, rather than delaying the entire delivery. We apologize for this lack of communication. Best regards, the France Trampoline team.
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Philippe L.
Rating: 1 out of 5
following a purchase from 22/05/2020
4 or 5 months delivery delay, I forgot. In any case, too late for our grandchildren to use it this year. INEXCUSABLE!!!
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. We would like to apologize for this inconvenience. The France Trampoline team.
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Gerard B.
Rating: 4 out of 5
following a purchase from 18/07/2020
very good product, satisfied except for the 2 months wait before receiving the order but we were informed at the time of ordering
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Maike B.
Rating: 3 out of 5
following a purchase from 17/05/2020
Unfortunately, the trampoline did not arrive at the pre-ordered time. I was only informed about this later, but that it was delivered almost a month later was not mentioned, nor that it was only a partial delivery. I also found it unfortunate that some emails were sent in French.
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Response from France Trampoline
Dear customer, we thank you for your order with us. Due to the current global situation, our supply chains did not function with the usual reliability. We apologize for these circumstances and wish you a lot of fun with your trampoline! Your Trampolin Technik Team
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Charlene L.
Rating: 4 out of 5
following a purchase from 01/07/2020
Good product but extremely long delivery time
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Guy D.
Rating: 4 out of 5
following a purchase from 10/06/2020
quality material used for many years
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Heloise R.
Rating: 4 out of 5
following a purchase from 18/05/2020
Very good quality trampoline but very long to assemble, you need to have strength. We still haven't managed to assemble the ladder... Too bad the delivery time was so long and that we received the whole thing in several parts (6-8 weeks apart)
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Sarah C.
Rating: 4 out of 5
following a purchase from 30/05/2020
Too bad the delivery took so long even if I understand the COVID context but still several months. And especially 2 separate deliveries the trampoline after 3 months and the anchoring kit another 2 months later... Otherwise, effective phone contact to get information on the deadlines and change a delivery address given the delay. Too bad the phone details were not changed at the same time as the address. This generated some misunderstandings with the delivery person....
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Mickaël R.
Rating: 3 out of 5
following a purchase from 07/07/2020
Order took a very long time to arrive.
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Response from France Trampoline
Hello and thank you for this feedback. Indeed, we have experienced supply delays and extended delivery times. Despite all our efforts and the regular updating of deadlines on our site, we are sorry that we could not deliver to you sooner. However, we hope that your order will give you complete satisfaction. Best regards, the France Trampoline team.
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Emmanuel D.
Rating: 4 out of 5
following a purchase from 25/05/2020
The period (in full confinement) was not very conducive to an order but it was successful. Thank you
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Christine A.
Rating: 4 out of 5
following a purchase from 02/08/2020
good
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Marc M.
Rating: 4 out of 5
following a purchase from 23/08/2020
Ok
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Stéphanie C.
Rating: 4 out of 5
following a purchase from 10/08/2020
Order of a trampoline with accessories. The net received did not work (too short) After 2 complaints, received a new net that closes perfectly well. So satisfied with the customer service and quality
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Marie-claude P.
Rating: 4 out of 5
following a purchase from 11/05/2020
Apart from the delay between the order and delivery being way too long probably due to COVID, very good service
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Jean-françois L.
Rating: 4 out of 5
following a purchase from 27/05/2020
a bit long delay
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Blandine H.
Rating: 2 out of 5
following a purchase from 07/05/2020
Unacceptable delivery, the delay of more than 2 months after the deconfinement I understand therefore delivery scheduled for mid-July, but after the announced delay no delivery, forced to follow up, new delay announced for September 1, so more than a month of delay, and another week after this announced delay on September 1 to receive it!
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Response from France Trampoline
Hello and thank you for this feedback, Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We have made sure to update our deadlines on our site as soon as possible but unfortunately we could not contact all our customers individually. We are obviously sorry and apologize for the inconvenience caused. The France Trampoline team.
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Gilles P.
Rating: 4 out of 5
following a purchase from 12/05/2020
Small note regarding the remaining items to be delivered. It would have been desirable to keep the customer informed about the remaining items to be delivered a week before delivery, for example. Otherwise, very good quality product.
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Sylvie S.
Rating: 3 out of 5
following a purchase from 09/07/2020
We are very happy with the ordered product but we were disappointed with the delivery date because we needed the cover for the arrival of our grandchildren and we did not receive it. But you explained to us that it was not available given the general context. Unfortunately for us. As a result, the cover has still not been used, what a shame.
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Response from France Trampoline
Hello and thank you for your feedback. As my colleague explained to you, we have indeed experienced supply delays. We apologize for the inconveniences caused by this situation and we apologize. We are glad that our product suits you and we strive daily to ensure that our services reflect the quality of these. The France Trampoline team.
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Sylvie S.
Rating: 3 out of 5
following a purchase from 29/07/2020
Quality material, we purchased the Apollo Sport 500 Trampoline Pack. We are happy with the product, which conforms to the description on the site. However, we are very disappointed with the delivery: our delivery date was postponed 3 times without being notified. There is a real lack of communication between the provider and the customer. This is not normal. We can understand that there may be delays, but we would have liked to be informed, it is a minimum respect for customers. We therefore had to send several emails to obtain satisfaction. Very disappointed with the delivery.
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Response from France Trampoline
Hello and thank you for your feedback. Indeed, due to the health crisis, we have experienced delays in restocking and extended delivery times. We have made sure to update our delays on our site as soon as possible, but unfortunately, we could not contact all our customers individually. We are obviously sorry and apologize for the inconvenience caused. The France Trampoline team.
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Angelique H.
Rating: 1 out of 5
following a purchase from 13/04/2020
Happy because I found the missing parts at a very low price. But very unhappy with the delivery time, order in April delivered in September. As a result, my children could not enjoy their trampoline.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. We are, however, sorry that you were impacted by these delays and that we could not contact all our customers individually. The France Trampoline team.
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Marie Ange D.
Rating: 4 out of 5
following a purchase from 23/08/2020
Delivery as expected. No size issues, very happy with the good quality product, perfect. Very complicated product to find as large trampolines are not available on other sites.
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Stéphanie D.
Rating: 4 out of 5
following a purchase from 03/06/2020
Very satisfied with the purchased product, customer service is available and responsive. Only small downside is the delivery time... Otherwise, I would have given 5 stars.
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Pierre-yves F.
Rating: 3 out of 5
following a purchase from 18/06/2020
Delivery problem. No way to contact the delivery company...
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Response from France Trampoline
Hello and thank you for your feedback. We are sincerely sorry to read this. If your problem is not resolved, please do not hesitate to contact us directly by phone or at [email protected]. The France Trampoline team.
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Elodie A.
Rating: 1 out of 5
following a purchase from 27/08/2020
Chronopost had a lot of delays, additional time taken for delivery in 48h, results delivery in 4 or 5 days
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Response from France Trampoline
Hello and thank you for your feedback. This experience is quite rare and does not meet the service level of our site. We apologize for the inconvenience caused. We will pass this information on to our delivery service to improve its quality. Best regards, the France Trampoline team
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Gwenael N.
Rating: 1 out of 5
following a purchase from 01/09/2017
Material defective! No warranty service! I bought the Oval trampoline 430 about a year ago (2019). Apparently due to a material defect, the metal on one pole nearly broke. *** As a warranty service, I was sent a replacement pole with a thicker material thickness, which does not fit the other parts. Only after my lawyer intervened was my money refunded.
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Response from France Trampoline
Dear customer, thank you for your review. We are sorry to hear that we could not meet your expectations. Indeed, we had a small defect in a series of these models - however, we offered spare parts to restore the trampoline. Perhaps this model was not suited to your needs. The Ovalie trampolines are designed for family leisure use. If you need a robust model for dynamic jumps, our Apollo Sport series is more suitable. Please do not hesitate to contact us directly for recommendations. Your Trampolin Technik Team
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Christian C.
Rating: 4 out of 5
following a purchase from 24/08/2020
very good, immediate
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Stephanie R.
Rating: 4 out of 5
following a purchase from 21/06/2020
Very friendly staff, attentive and good advice.
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Emmanuel D.
Rating: 4 out of 5
following a purchase from 25/07/2020
Perfect; A missing arc was resent within 8 days
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Yann S.
Rating: 3 out of 5
following a purchase from 26/05/2020
Too bad because everything is perfect except that on the trampoline we have a defective spring and despite the photos sent, the seller remains in bad faith saying that this is normal, not very commercial especially having received the protective cover with a month and a half delay! So too bad given the price of the product to end up with a bad note especially since sending a spring would not have cost the company!
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Response from France Trampoline
Hello and thank you for your feedback. In photos, we usually take care of replacing any defective part. We operate this way because such situations are rare and we want our service to reflect the quality of our products. We have sent a warranty order this week and you should receive the concerned parts soon. Do not hesitate to reach out to us if needed. The France Trampoline team.
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Stéphane L.
Rating: 4 out of 5
following a purchase from 08/06/2020
Product out of stock, so very long delay with little visibility on the restocking timeline. Otherwise, very good quality of the product, and it's what I was looking for, so keep going with this type of range different from the competition.
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