France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
The trampoline allows children to have fun. They are perfectly happy with it. The assembly was more difficult in the part to fix the net underneath. 2 hooks broke and I need to order them. For the cushion above the hooks, I also have 2 hooks that need to be changed because they fell and since I mowed over them, they are damaged. No luck. The cushion has wrinkles and it is not easy to lay it flat. Finally, the strap around the perimeter was difficult to install. Despite these 3 negative points, we are very satisfied with the quality of the trampoline.
Translated reviews
M
Mickaël D.
Rating: 4 out of 5
following a purchase from 02/05/2020
Very good trampoline of great quality; our children are having a blast with it. Only downside: the fixing kit was delivered later than the trampoline which, in the meantime, flew over to the neighbor. Result, 150 euros worth of spare parts to order...
Translated reviews
F
Franziska M.
Rating: 4 out of 5
following a purchase from 09/04/2020
The delivery took 4 months, also certainly due to Corona. However, communication worked flawlessly and so the parts arrived in very good quality.
Translated reviews
M
Michel C.
Rating: 4 out of 5
following a purchase from 02/07/2020
delivery time a bit long
Translated reviews
L
Laurette P.
Rating: 1 out of 5
following a purchase from 13/06/2020
I had specified at the time of purchase that it was my son's birthday gift 3 weeks later (end of June). As a result, the zip line arrived at the end of August without any message to keep me informed! I let you imagine my son's disappointment.....
Translated reviews
Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we did our best to regularly update these delays on our site. We are sorry that you were affected by these delays and that we could not individually contact all our customers. We would like to apologize and hope that your son can enjoy his zip line in these beautiful days. The France Trampoline team.
C
Cf W.
Rating: 4 out of 5
following a purchase from 28/07/2020
Fast delivery, easy order, product okay
Translated reviews
N
Natacha P.
Rating: 4 out of 5
following a purchase from 15/07/2020
Product conforms to the description.
Translated reviews
K
Karin C.
Rating: 4 out of 5
following a purchase from 22/04/2020
Good product but delivery time too long.
Translated reviews
M
Maud S.
Rating: 2 out of 5
following a purchase from 03/05/2020
During the COVID crisis, I understand that the delays were extended; however, the payment was processed immediately, about two months before delivery. This business practice is ***
Translated reviews
Response from France Trampoline
Hello, thank you for your comment. Indeed, during this crisis, we experienced supply delays and extended delivery times. We did our best to regularly update these delays on our site. We sincerely apologize for the inconveniences caused. Best regards, the France Trampoline team.
P
Philippe M.
Rating: 4 out of 5
following a purchase from 03/06/2020
well packaged, no parts missing. But delivery time was very long (over 2 months). However, I knew this, you told me, so it's fine for me.
Translated reviews
P
Patricia B.
Rating: 4 out of 5
following a purchase from 29/05/2020
satisfied
Translated reviews
C
Cedric M.
Rating: 4 out of 5
following a purchase from 16/05/2020
Quality product. Too bad the delivery times are not respected, but especially that we are not kept informed of the extension of this delay.
Translated reviews
A
Anne-Marie D.
Rating: 3 out of 5
following a purchase from 28/07/2020
7 out of 10
Translated reviews
Response from France Trampoline
Hello, thank you for this comment! Please feel free to give us more detailed feedback at [email protected] so we can achieve a 10/10 next time. The France Trampoline team.
R
Roxane B.
Rating: 4 out of 5
following a purchase from 28/07/2020
Very satisfied with the France trampoline service
Translated reviews
C
Clement M.
Rating: 4 out of 5
following a purchase from 30/07/2020
Order placed very simply and very quickly, careful delivery and respected; however, I am a bit disappointed with a product that comes from *** (this was not mentioned anywhere) and which is not of top quality.
Translated reviews
F
Florence M.
Rating: 3 out of 5
following a purchase from 08/05/2020
The products are of very good quality but on this last order, the delivery times were really long... and we had no commercial gesture. It's a shame
Translated reviews
Response from France Trampoline
Hello and thank you for this feedback, Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences and thank you again for your trust. The France Trampoline team.
L
Ludivine F.
Rating: 4 out of 5
following a purchase from 14/05/2020
Perfect except for longer than expected delays not specified on the order
Translated reviews
B
Benoît M.
Rating: 1 out of 5
following a purchase from 24/05/2020
The delivery time was very bad and no gesture / apology from the team.
Translated reviews
Response from France Trampoline
Hello and thanks for your feedback. Unfortunately, during this health crisis, we suffered from supplies delay, we would like to sincerely apologize that you had to also suffer from this. We did our best to inform customers about new delivery times as soon as possible. Again, sorry for the inconvenience. France Trampoline team.
S
Sandra B.
Rating: 4 out of 5
following a purchase from 16/05/2020
Excellent quality product. Robust appearance and very pleasant to use. Quite simple to assemble. Order delivered in 2 parts. Very long delivery time (3 weeks after the indicated deadline at the time of order knowing that the initial deadline was already 2 months due to COVID).
Translated reviews
M
Michael B.
Rating: 4 out of 5
following a purchase from 13/05/2020
Good after-sales service
Translated reviews
E
Elisabeth E.
Rating: 3 out of 5
following a purchase from 05/05/2020
Very good quality trampoline but many back and forth to obtain a complete trampoline (error in the delivered parts, missing parts in the first delivery).
Translated reviews
Response from France Trampoline
Hello, and thank you for your feedback. We are sincerely sorry about this experience which does not reflect the quality of service we are used to providing. Even though we have obviously taken these comments into account, we would like to extend our sincere apologies for these inconveniences, and thank you for your trust. The France Trampoline team
C
Claudine M.
Rating: 3 out of 5
following a purchase from 10/06/2020
delivery time of more than 3 months we were informed but 3 weeks more for delivery is exaggerated ("your package has left!!" and 3 weeks later still nothing)
Translated reviews
Response from France Trampoline
Hello, We are surprised by your comment because after checking, and unless we are mistaken, your order placed on June 10 was indeed shipped on July 16, and delivered on Thursday, July 30. Could you please check again that the package has not been received by someone else (relative, neighbor...)? We remain at your disposal for the follow-up of your file. Best regards, the France Trampoline team
F
Franck L.
Rating: 3 out of 5
following a purchase from 04/06/2020
The product meets my needs, but the delivery time is really very long.
Translated reviews
Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconvenience caused and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team
O
Olivier R.
Rating: 1 out of 5
following a purchase from 04/06/2020
I called twice to change the delivery date because I was not present that day, I was assured twice that I would be called back I am still waiting!
Translated reviews
Response from France Trampoline
Hello, Thank you for your comment. Once your package has left our warehouse to be handed over to the carrier, we unfortunately no longer have control over the scheduled delivery date. The carrier should have called you to agree on a date with you, we invite you to contact them if you wish to change it. On our side, we remain at your disposal at [email protected] for any further questions. The France Trampoline team
B
Bertrand P.
Rating: 3 out of 5
following a purchase from 26/05/2020
The delivery time was very significant and heavily impacted by the COVID-19 crisis. Nevertheless, the information about the delay given in this context was respected. The quality of the material is not evaluated since it has not yet been installed.
Translated reviews
Response from France Trampoline
Hello, Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We sincerely apologize for this inconvenience. We have indeed done everything possible to quickly update these delays on our site and to respect them, thank you very much for pointing it out. Please feel free to adjust your rating or give us your feedback at [email protected] after testing the material. Thank you for your trust, the France Trampoline team.
L
Lorena D.
Rating: 4 out of 5
following a purchase from 22/07/2020
****
Translated reviews
G
Gru P.
Rating: 4 out of 5
following a purchase from 23/05/2020
the complete trampoline net kit meets our expectations, easy to assemble following the advice of a technician from the company
Translated reviews
G
Georges S.
Rating: 4 out of 5
following a purchase from 26/06/2020
friendly and competent
Translated reviews
A
Alexandre J.
Rating: 4 out of 5
following a purchase from 04/05/2020
very good quality and very serious (a bit long wait for restocking spare parts)
Translated reviews
F
François-Xavier G.
Rating: 4 out of 5
following a purchase from 15/07/2020
Serious
Translated reviews
K
Katia B.
Rating: 4 out of 5
following a purchase from 21/07/2020
compliant with the request
Translated reviews
F
Florence P.
Rating: 4 out of 5
following a purchase from 04/06/2020
Order for a mat because the other one did not last. Order placed quickly. Delivery too long
Translated reviews
T
Thierry L.
Rating: 4 out of 5
following a purchase from 22/04/2020
good advice
Translated reviews
J
Jerome P.
Rating: 1 out of 5
following a purchase from 27/07/2020
Order placed for a trampoline jump mat and I received the wrong mat twice.
Translated reviews
Response from France Trampoline
Hello, Thank you for your comment. We are sorry to hear that you have encountered a problem with your jump mat twice. Our sales team will contact you by email as soon as possible to arrange for the correct reference to be sent to you. We remain at your disposal. The France Trampoline team
É
Élodie L.
Rating: 4 out of 5
following a purchase from 01/06/2020
Nothing to report, package in good condition, arrived on time
Translated reviews
A
Anna R.
Rating: 4 out of 5
following a purchase from 01/06/2020
Good morning, I still have not received my entire order, as the rain cover was missing which I did receive, but I am still missing the protective skirt which was sent small and does not correspond to my oval trampoline 430, I am still waiting, thank you very much.
Translated reviews
P
Pierre R.
Rating: 4 out of 5
following a purchase from 01/05/2020
Good products and advice, however, delivery could be improved, the carrier sent his number by SMS for an appointment but is very difficult to reach...
Translated reviews
C
Carole S.
Rating: 4 out of 5
following a purchase from 03/05/2020
Excellent quality trampoline that the whole family can enjoy. The only downside is the delivery in two parts to get the complete product... I note a certain lack of proactive information on delivery times.
Translated reviews
A
Amandine G.
Rating: 4 out of 5
following a purchase from 03/06/2020
Very good quality trampoline. With two good handymen, assembly is easy.
Translated reviews
E
Emeric D.
Rating: 4 out of 5
following a purchase from 16/05/2020
good product, delivered within the announced deadlines
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 