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N
Rating: 4 out of 5
Product conforms to the description.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1, 2, 3 and 4 stars
Reset filtersK
Rating: 4 out of 5
Good product but delivery time too long.
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M
Rating: 2 out of 5
During the COVID crisis, I understand that the delays were extended; however, the payment was processed immediately, about two months before delivery. This business practice is ***
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Response from France Trampoline
Hello, thank you for your comment. Indeed, during this crisis, we experienced supply delays and extended delivery times. We did our best to regularly update these delays on our site. We sincerely apologize for the inconveniences caused. Best regards, the France Trampoline team.
P
Rating: 4 out of 5
well packaged, no parts missing. But delivery time was very long (over 2 months). However, I knew this, you told me, so it's fine for me.
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P
Rating: 4 out of 5
satisfied
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C
Rating: 4 out of 5
Quality product. Too bad the delivery times are not respected, but especially that we are not kept informed of the extension of this delay.
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A
Rating: 3 out of 5
7 out of 10
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Response from France Trampoline
Hello, thank you for this comment! Please feel free to give us more detailed feedback at [email protected] so we can achieve a 10/10 next time. The France Trampoline team.
R
Rating: 4 out of 5
Very satisfied with the France trampoline service
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C
Rating: 4 out of 5
Order placed very simply and very quickly, careful delivery and respected; however, I am a bit disappointed with a product that comes from *** (this was not mentioned anywhere) and which is not of top quality.
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F
Rating: 3 out of 5
The products are of very good quality but on this last order, the delivery times were really long... and we had no commercial gesture. It's a shame
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Response from France Trampoline
Hello and thank you for this feedback, Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences and thank you again for your trust. The France Trampoline team.
L
Rating: 4 out of 5
Perfect except for longer than expected delays not specified on the order
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B
Rating: 1 out of 5
The delivery time was very bad and no gesture / apology from the team.
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Response from France Trampoline
Hello and thanks for your feedback. Unfortunately, during this health crisis, we suffered from supplies delay, we would like to sincerely apologize that you had to also suffer from this. We did our best to inform customers about new delivery times as soon as possible. Again, sorry for the inconvenience. France Trampoline team.
S
Rating: 4 out of 5
Excellent quality product. Robust appearance and very pleasant to use. Quite simple to assemble. Order delivered in 2 parts. Very long delivery time (3 weeks after the indicated deadline at the time of order knowing that the initial deadline was already 2 months due to COVID).
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M
Rating: 4 out of 5
Good after-sales service
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E
Rating: 3 out of 5
Very good quality trampoline but many back and forth to obtain a complete trampoline (error in the delivered parts, missing parts in the first delivery).
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Response from France Trampoline
Hello, and thank you for your feedback. We are sincerely sorry about this experience which does not reflect the quality of service we are used to providing. Even though we have obviously taken these comments into account, we would like to extend our sincere apologies for these inconveniences, and thank you for your trust. The France Trampoline team
C
Rating: 3 out of 5
delivery time of more than 3 months we were informed but 3 weeks more for delivery is exaggerated ("your package has left!!" and 3 weeks later still nothing)
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Response from France Trampoline
Hello, We are surprised by your comment because after checking, and unless we are mistaken, your order placed on June 10 was indeed shipped on July 16, and delivered on Thursday, July 30. Could you please check again that the package has not been received by someone else (relative, neighbor...)? We remain at your disposal for the follow-up of your file. Best regards, the France Trampoline team
F
Rating: 3 out of 5
The product meets my needs, but the delivery time is really very long.
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconvenience caused and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team
O
Rating: 1 out of 5
I called twice to change the delivery date because I was not present that day, I was assured twice that I would be called back I am still waiting!
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Response from France Trampoline
Hello, Thank you for your comment. Once your package has left our warehouse to be handed over to the carrier, we unfortunately no longer have control over the scheduled delivery date. The carrier should have called you to agree on a date with you, we invite you to contact them if you wish to change it. On our side, we remain at your disposal at [email protected] for any further questions. The France Trampoline team
B
Rating: 3 out of 5
The delivery time was very significant and heavily impacted by the COVID-19 crisis. Nevertheless, the information about the delay given in this context was respected. The quality of the material is not evaluated since it has not yet been installed.
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Response from France Trampoline
Hello, Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We sincerely apologize for this inconvenience. We have indeed done everything possible to quickly update these delays on our site and to respect them, thank you very much for pointing it out. Please feel free to adjust your rating or give us your feedback at [email protected] after testing the material. Thank you for your trust, the France Trampoline team.
L
Rating: 4 out of 5
****
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G
Rating: 4 out of 5
the complete trampoline net kit meets our expectations, easy to assemble following the advice of a technician from the company
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G
Rating: 4 out of 5
friendly and competent
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A
Rating: 4 out of 5
very good quality and very serious (a bit long wait for restocking spare parts)
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F
Rating: 4 out of 5
Serious
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K
Rating: 4 out of 5
compliant with the request
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F
Rating: 4 out of 5
Order for a mat because the other one did not last. Order placed quickly. Delivery too long
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T
Rating: 4 out of 5
good advice
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J
Rating: 1 out of 5
Order placed for a trampoline jump mat and I received the wrong mat twice.
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Response from France Trampoline
Hello, Thank you for your comment. We are sorry to hear that you have encountered a problem with your jump mat twice. Our sales team will contact you by email as soon as possible to arrange for the correct reference to be sent to you. We remain at your disposal. The France Trampoline team
É
Rating: 4 out of 5
Nothing to report, package in good condition, arrived on time
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A
Rating: 4 out of 5
Good morning, I still have not received my entire order, as the rain cover was missing which I did receive, but I am still missing the protective skirt which was sent small and does not correspond to my oval trampoline 430, I am still waiting, thank you very much.
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P
Rating: 4 out of 5
Good products and advice, however, delivery could be improved, the carrier sent his number by SMS for an appointment but is very difficult to reach...
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C
Rating: 4 out of 5
Excellent quality trampoline that the whole family can enjoy. The only downside is the delivery in two parts to get the complete product... I note a certain lack of proactive information on delivery times.
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A
Rating: 4 out of 5
Very good quality trampoline. With two good handymen, assembly is easy.
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E
Rating: 4 out of 5
good product, delivered within the announced deadlines
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B
Rating: 4 out of 5
-
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N
Rating: 4 out of 5
Regarding the delivery, the trampoline arrived later than expected. As we were absent because we were not informed of the delivery day, the delivery person called us to say that he would leave the trampoline in front of the gate even though we had left instructions. He justified the drop at the gate by saying that it wouldn't be stolen. We insisted that he leave the trampoline with the neighbors.
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O
Rating: 2 out of 5
Excessively long supply time and delivery in two parts a month apart. Installation guide very brief and needs to be revised both in terms of text and illustrations.
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconvenience caused and remain at your disposal at [email protected] for any further questions or comments. We also take note of your comments regarding our installation instructions, which we will forward to the relevant department. The France Trampoline team.
T
Rating: 4 out of 5
High quality product. I am completely satisfied, too bad the delay is so long and that the order arrives in two parts. I still recommend the site.
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M
Rating: 3 out of 5
We found the item we wanted but the announced shipping delay was already long and was further extended due to an error in processing our order apparently. Other than that, the item meets our expectations and was well packaged.
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or remarks. The France Trampoline team
F
Rating: 3 out of 5
Delivery time much longer than announced and without being informed.
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconvenience caused and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team.