The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
The quality of the trampoline is excellent and the service too (order, follow-up, reception..) The assembly of the frame was very difficult (3 adults) but FT made a appreciated commercial gesture for our children (basketball hoop + ball) In the end, very satisfied with the product
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Nicolas R.
Rating: 4 out of 5
following a purchase from 05/01/2020
Very fast delivery. Tracking email. Nothing to complain about.
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Cedric L.
Rating: 2 out of 5
following a purchase from 10/03/2020
Hello, Received after some research.... However, the quality needs to be reviewed, a metal joint was broken! Apparently crushed by force.... what a shame! So a new part held with duct tape!
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Response from France Trampoline
Hello, Thank you for your comment. Could you please send us some photos of the broken part to the address [email protected]? We can try to see together how to resolve this issue. Best regards, the France Trampoline team
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Elke W.
Rating: 4 out of 5
following a purchase from 23/03/2020
The shipping was fast. Delivery with DPD. ***
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Thomas M.
Rating: 3 out of 5
following a purchase from 19/03/2020
Everything is super actually. Unfortunately, the foam was squished into a very small box and now has pressure marks. This should be better packaged.
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Response from France Trampoline
Dear customer, thank you for your opinion, customer feedback is very important to us. We are glad that you are satisfied with the product. Regarding the foam packaging, we will soon use a different packaging system with a larger box. Best regards, your Trampolin Technik team.
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Jean-françois B.
Rating: 4 out of 5
following a purchase from 25/02/2020
Very good welcome from France Trampoline, but difficulty in delivering the product by the transport company: the details provided to find the location (which does not appear on GPS) were not observed and I had to intervene three times for the package to be delivered to me. It is necessary to specify to the drivers that one can use the trampoline far from GPS....
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Solene L.
Rating: 2 out of 5
following a purchase from 26/02/2020
At the end of the order, I had the possibility to make a referral for friends, giving them ***% discounts. However, it was impossible to fill in the email addresses of the people to refer. So, no referral possible. I am disappointed because I have friends who would have liked to order...
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Response from France Trampoline
Hello, First of all, thank you for taking the time to leave us a comment. We are surprised by the difficulties you may have encountered regarding our referral offer, as it has been in place for several years and we had not received any feedback regarding a malfunction until now. Could you tell us more about the problem encountered? In addition, please feel free to send us by email at [email protected] the email addresses of the friends you wish to refer, we can activate the offer manually on our side. Remaining at your disposal, Best regards, The France Trampoline team
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Etienne B.
Rating: 4 out of 5
following a purchase from 19/02/2020
Kudos to France trampoline, I made a mistake in the order. I opened the package and tried to set up the net several weeks after receipt. It was not suitable. After a phone call, they indicated the reference compatible with the trampoline (which was purchased 7-8 years ago already!). I returned the net and the new one was delivered to me very quickly. The only small criticism is that the bottom hooks are a bit simplistic and come undone when the kids jump a bit hard. The old one had hooks that held better.
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Gasq B.
Rating: 4 out of 5
following a purchase from 26/02/2020
No problem
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Serge E.
Rating: 4 out of 5
following a purchase from 19/02/2020
we are very satisfied with the product. your assembly video is useful. the only negative point was the delivery time, wrong package sent.
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Manfred W.
Rating: 4 out of 5
following a purchase from 14/02/2020
Everything was fine, except that the metal tubes of the fiberglass rods are too weak and that the stitching of some tubes is broken.
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Yves M.
Rating: 4 out of 5
following a purchase from 19/02/2020
After a phone contact with a very nice person, I easily found the products online.
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Bou J.
Rating: 4 out of 5
following a purchase from 16/02/2020
Ordering on the site is very simple and well described. The quality of the product is excellent, assembly is simple if you are a bit handy. Weak point, the delivery service, really bad. The schedule, or can we say the time slot was not respected. Too bad.
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Vivien T.
Rating: 4 out of 5
following a purchase from 14/02/2020
The trampoline is very well designed in terms of net placement (poles on the outside). However, the assembly instructions need to be revised, I had to guess how to assemble certain elements myself.
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Fred V.
Rating: 4 out of 5
following a purchase from 14/02/2020
The delivery person left the package (80kg) at the foot of the truck and Ciao! figure it out! Other than that everything was perfect ;)
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Cyrille T.
Rating: 4 out of 5
following a purchase from 12/02/2020
the delivery person did not notify of his passage and left the package in my garden without my permission and without warning me!!!
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Valérie S.
Rating: 4 out of 5
following a purchase from 02/02/2020
Product sent quickly.
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Jean Gabriel H.
Rating: 4 out of 5
following a purchase from 02/02/2020
4 stars
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David C.
Rating: 4 out of 5
following a purchase from 02/02/2020
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Catherine D.
Rating: 4 out of 5
following a purchase from 24/01/2020
Assembly instructions very poorly designed
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Guillaume P.
Rating: 4 out of 5
following a purchase from 22/01/2020
The delivery went well. However, the cost of delivery in Switzerland is prohibitive!
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Claudine K.
Rating: 4 out of 5
following a purchase from 23/01/2020
good
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Christiane S.
Rating: 4 out of 5
following a purchase from 23/01/2020
No problem with the order and delivery
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Stephane C.
Rating: 1 out of 5
following a purchase from 20/01/2020
The package arrived late compared to the date it was said and I had to go pick it up at the carrier if not it would have taken another 7 days, not a good order for me, I do not recommend
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are sorry to hear that the delivery of your order went poorly. Please know that we have opened an internal investigation to better understand what may have happened. Do not hesitate to contact us for any further information, we remain at your disposal. Best regards, the France Trampoline team
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Armand F.
Rating: 4 out of 5
following a purchase from 16/01/2020
Good service good advice
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Gilles P.
Rating: 4 out of 5
following a purchase from 10/01/2020
Compliant
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Henri P.
Rating: 4 out of 5
following a purchase from 06/01/2020
I confused hexagonal and round on the site. Error noticed by a sales advisor: well done and thank you again. Okay, I didn't pay enough attention, but you could be more precise/clear about the choice of model/spare parts to reduce errors like mine. Off topic: (I tripled the anchor points)(visdeterre.com), one amount bent due to the wind + broken hoop (year n°1). Never again will I disassemble just before the storm starts (I was a bit scared once...)
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Gwénael M.
Rating: 4 out of 5
following a purchase from 02/01/2020
Product received quickly but not at the right pickup point.
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Vincent B.
Rating: 4 out of 5
following a purchase from 01/01/2020
Very good service except for the delivery which had to be rescheduled so that I could be present and help the delivery person as he was unable to unload the packages alone due to their size. It would be good in the future to plan for a second delivery person or a truck with a larger lift gate to maneuver easily and without risk.
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Soomi J.
Rating: 4 out of 5
following a purchase from 28/12/2019
Fantastic trampoline and correct material. The only problem is the transport agency (or the delivery person) lazy and unpresentable.
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Vincent B.
Rating: 4 out of 5
following a purchase from 16/12/2019
Very good.
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Angèle G.
Rating: 4 out of 5
following a purchase from 21/12/2019
Very good without issues, EXCEPT the delivery, the delivery person set a day and a time slot to drop off the package, but in the end, I wasn't even contacted by phone when he didn't see me arrive, so the delivery person signed for me and left the package in front of my entrance door visible to everyone on the street (it could have been stolen). I am correct because I did not make a scandal and said that I had not received anything as many people could have done to get another one.
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Nicole M.
Rating: 4 out of 5
following a purchase from 20/12/2019
No problem, delivery on time.
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Odile F.
Rating: 4 out of 5
following a purchase from 19/12/2019
Perfect but assembly a bit laborious. Assembly manual lacks clarity.
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Marie Denise D.
Rating: 4 out of 5
following a purchase from 13/12/2019
No problem with the product. Less satisfied with the carrier who did not respect the indicated date.
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Denise M.
Rating: 4 out of 5
following a purchase from 14/12/2019
Everything went well. Excellent service
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Philippe M.
Rating: 3 out of 5
following a purchase from 17/12/2019
Hello, the package arrived well but the delivery person left all the packages in the middle of the road, without checking if my husband needed help!!! Moreover, he was so rushed that he neither rang nor knocked and was ready to leave if we hadn't come out hearing the noise of his vehicle!!! Thank you.
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Response from France Trampoline
Hello, and thank you for your comment. We are sorry for the quality of service provided for the delivery of your trampoline: during the holiday season, carriers are unfortunately overloaded and this very busy period can sometimes lead to this kind of situation. We will make sure to pass on the information to the carrier nonetheless, and we apologize for the inconvenience caused. Best regards, the France Trampoline team.
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Andre C.
Rating: 4 out of 5
following a purchase from 16/12/2019
Problem with delivery because wrong package. We had to reschedule a second appointment with the carrier.
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Daniel B.
Rating: 4 out of 5
following a purchase from 15/12/2019
Good provider. Speed.
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Elodie L.
Rating: 4 out of 5
following a purchase from 12/12/2019
We are very satisfied with the quality of the trampoline and our son is delighted.
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