The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Super fast. However, the carrier never contacted me to make an appointment, which was mentioned in the service information. He passed by, found the door closed, left a notice of passage. I was contacted by phone a few days later to make an appointment this time. Everything went well
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Daniel L.
Rating: 4 out of 5
following a purchase from 12/12/2019
Excellent telephone contact, very well advised.
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Rafael F.
Rating: 4 out of 5
following a purchase from 07/12/2019
Good follow-up of the delivery and compliance with deadlines.
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Carine B.
Rating: 4 out of 5
following a purchase from 07/12/2019
Very good protective packaging for the trampoline mat and the ordered springs. Fast and efficient service of great quality.
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Vincent G.
Rating: 4 out of 5
following a purchase from 08/12/2019
Fast delivery. Damaged box but the contents do not seem to be deteriorated, we will see during assembly in good weather...
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Beatrice H.
Rating: 3 out of 5
following a purchase from 10/12/2019
I have not yet installed the trampoline, probably at the end of the month, so I cannot yet evaluate the product. However, the delivery and the timeframe were very good
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Response from France Trampoline
Hello, thank you for your comment. We hope your trampoline will meet your expectations! We remain at your disposal for any questions or comments. Best regards, the France Trampoline team
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Olivier O.
Rating: 4 out of 5
following a purchase from 07/12/2019
Serious company respecting delivery deadlines. Quality products. Nothing to report. Request to have a more extensive range in 'ninja' courses
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Bernard G.
Rating: 3 out of 5
following a purchase from 10/12/2019
Boxes received correctly. But very disappointed with the delivery logistics from your services. I had specified Tuesday as my day off and had to have it delivered to my workplace and transport everything to my home.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are sorry that the delivery of your order did not meet your expectations. The holiday season can indeed sometimes cause delays in deliveries that are unfortunately beyond our control and do not reflect the quality of service we strive to provide otherwise. We apologize for the inconvenience caused and remain at your disposal for any comments or suggestions. Best regards, the France Trampoline team
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Denis A.
Rating: 4 out of 5
following a purchase from 08/12/2019
Quality trampoline
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Thomas B.
Rating: 4 out of 5
following a purchase from 08/12/2019
Everything was perfect except for the delivery, the carrier left the pallet on the road in front of my house, he could have at least put it on the sidewalk.
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Michael B.
Rating: 4 out of 5
following a purchase from 13/12/2019
Good service. Fast delivery. Keep it up.
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Christian P.
Rating: 4 out of 5
following a purchase from 29/11/2019
The wait was long.
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Emilie C.
Rating: 4 out of 5
following a purchase from 28/11/2019
Top notch
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Myriam L.
Rating: 4 out of 5
following a purchase from 27/11/2019
speed of delivery, good advice by phone for purchase and assembly
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Isabelle B.
Rating: 3 out of 5
following a purchase from 24/11/2019
Rather good but the reservation and online payment were really laborious...
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. Indeed, IT updates took place on our site at the time of your order. They did not cause any blocking technical problems but may have generated longer processing times than usual. We apologize for the inconveniences encountered and remain at your disposal for any further information. Best regards, The France Trampoline team
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Laure M.
Rating: 4 out of 5
following a purchase from 28/10/2019
Good
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Günther R.
Rating: 3 out of 5
following a purchase from 25/11/2019
everything great except for the payment in today's time without (on account or direct debit) that is no longer up to date.
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Nathalie M.
Rating: 1 out of 5
following a purchase from 28/08/2019
3 months delay to receive the products but *** debited in a week is unacceptable
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are sorry that your order did not bring you complete satisfaction. However, in the case of orders for products that are being restocked, the estimated return date to stock is systematically specified in the product description on our site as well as in the cart before validating the order. To avoid having to pay for the products at the time of the order, we recommend in these cases to opt for payment by check. This is only cashed at the time of shipment of the order. We remain at your disposal for any further information, Best regards, The France Trampoline team
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Andreas S.
Rating: 4 out of 5
following a purchase from 24/11/2019
The ordering process is typical for the internet. Register, select, order, pay. The delivery time is a bit long.
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Florence M.
Rating: 4 out of 5
following a purchase from 27/09/2019
I am satisfied with the product; easy to put on and well adapted.
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Florent B.
Rating: 4 out of 5
following a purchase from 31/10/2019
Trampoline that meets my expectations. Very easy to assemble, instructions perfectly readable. Please avoid the carrier you used to deliver to me; a disaster. Appointment with them, they never came nor even warned me that they wouldn't come. I had to go to their premises to pick up the goods. They are as described in the comments found online.
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Sophie L.
Rating: 4 out of 5
following a purchase from 24/10/2019
****
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Eric S.
Rating: 4 out of 5
following a purchase from 24/10/2019
Assembly instructions need improvement in my opinion
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Olivier S.
Rating: 4 out of 5
following a purchase from 12/10/2019
Everything is okay
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Denis S.
Rating: 4 out of 5
following a purchase from 14/10/2019
Quality service
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Pascale D.
Rating: 4 out of 5
following a purchase from 18/10/2019
Precise and perfect delivery
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Laura R.
Rating: 4 out of 5
following a purchase from 15/10/2019
Good quality, but very difficult to assemble. Putting on the springs is not something anyone can do.
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Maryline Q.
Rating: 4 out of 5
following a purchase from 16/10/2019
Satisfied with this order which follows a complaint made by email on the site. However, I would have liked to have a human contact to inform me of the acknowledgment of my complaint and to tell me that an order was launched to replace the defective item.
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Stephane O.
Rating: 4 out of 5
following a purchase from 05/10/2019
As expected, fast delivery. Everything is ok
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Brigitte G.
Rating: 4 out of 5
following a purchase from 03/10/2019
Ras
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Fred K.
Rating: 4 out of 5
following a purchase from 17/10/2019
Delivery went very well. The price was not so cheap, but an oval trampoline edge for 423cmx244cm is very hard to get. The manufacturer referred to a shop in NL that does not offer shipping. Therefore, I am glad that I could order the item here.
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Christine P.
Rating: 4 out of 5
following a purchase from 27/09/2019
It would be good to provide the assembly instructions for the net upon delivery.
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Colette R.
Rating: 4 out of 5
following a purchase from 27/09/2019
Satisfied
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Eric D.
Rating: 4 out of 5
following a purchase from 25/06/2019
Good but a lot of delay due to holidays.
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Anne C.
Rating: 4 out of 5
following a purchase from 19/09/2019
Only small downside: I wanted to replace my trampoline mat in August. The product was unavailable and was supposed to be available in September. When I logged back in to order it in September, the unavailability date was extended by 6 months (March). Fortunately, your services were able to advise me on a product that could be compatible. Since then, the kids are bouncing again; Thank you for them.
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Caroline A.
Rating: 4 out of 5
following a purchase from 18/09/2019
Delivery company is really bad. The trampoline is good.
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Jean-claude D.
Rating: 4 out of 5
following a purchase from 13/09/2019
Good product easy to install. A harness for small children should be offered
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Sebastien R.
Rating: 3 out of 5
following a purchase from 14/09/2019
Very good product, happy with the result. However, the assembly was not as simple as described in the video...
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Response from France Trampoline
Hello, thank you for your comment! Our trampolines are designed so that their assembly can be completed in 1.5 hours by two adults, in a few steps described in the attached user manual. It is true that a single person can manage to assemble our products, but some steps will be more delicate and the total time may then exceed two hours. In any case, our team is here to assist you with any questions or advice regarding assembly: do not hesitate to contact us, we will be happy to help you! Best regards, The France Trampoline team
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Gregory G.
Rating: 4 out of 5
following a purchase from 16/09/2019
A bit expensive
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Jocelyne M.
Rating: 4 out of 5
following a purchase from 01/09/2019
The product seems to be of good quality and meets my expectations. The delivery was only made a week after the date the trampoline was picked up by the delivery person because he was difficult to reach by phone to set the appointment. Moreover, his email went to spam because the name may seem strange. There were promotions of ***% on newspaper websites on the internet, but they brought us back to your site without any discount!
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