Customer reviews of France Trampoline

I have had my trampoline for several years, I had to change parts after a storm because it flew away despite the anchoring kit. I bought a net that according to the description was supposed to fit but in reality it is smaller than my trampoline because it is too tight and the zipper keeps opening, the poles that were supposed to fit are too high compared to the current ones and therefore impossible to install, as well as a fiberglass spring that is too small even though it was also supposed to fit. In short, I contacted customer service and have been exchanging emails and photos with them for over a month to find out if an exchange is possible at least for the net because we will find solutions for the rest given the turn of events. A month later, I was told that the net is certainly too small for my trampoline but that in the photos I am missing a pole and that it is probably poorly attached, so it’s a never-ending cycle. I will soon put my trampoline away for the winter period and then I will no longer be able to provide photos and I feel that I will keep a very expensive order with products that I have to modify myself to fit my trampoline. In summary, it is better to buy a complete trampoline than spare parts, especially from France Trampoline. Given the turn of events, I regret not having called them and placing my order with an advisor.

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While you handed the package to the carrier on Monday, who is 15 km from the recipient's address, it was delivered the following Friday, which is just in time for the desired date. Too bad!

Very fast delivery, top packaging, but the assembly instructions leave something to be desired for novices... It is possible that you improve it, then you would have 5 stars.

Material corresponding to our expectations. Correct delivery service.

Improve the information on traceability and the status of the order delivery.

Order and reception very satisfactory, very difficult assembly of the trampoline

The product was delivered to me damaged the first time. Fortunately, I was able to be delivered again the next day. I am happy with the responsiveness of my contact (*** I believe), very attentive. The product satisfies me but it is impossible to close the zipper, that’s the big downside... it immediately opens up, which is very dangerous for children.

Error in the kit composition. Wrong reference for the strut. Express return of the correct struts

The site offers free deliveries that are not really free. Right after the order, I received an email indicating that since I did not choose the option at *** that allows scheduling a delivery appointment, I would be charged *** per package in case of absence. My order included 2 packages, shipped 1 day apart which forced me to take 2 days off. I call that ***.

Very good quality material. To be assembled by oneself.... not always simple.

Delivery within the indicated timeframe, assembly instructions easy to understand, very good product.

The delivery times announced on the website are *** for my department. They *** the choice at the time of purchase. The delivery provider was defective, reinforcing the delivery delay.

Nothing to report

Wrong order received. Issue resolved

I had doubts about the measurements and characteristics, they contacted me to resolve it. Personalized attention. I am satisfied. Thank you

Product perfectly adapted

Impeccable service for a maintenance spare part that remains expensive

Perfect! I really recommend it, eyes closed. I was very well advised on the choice of trampoline. The delivery was top-notch! A big thank you.

Very good responsiveness to purchase. Shipping service poor

Very good product, we had difficulties assembling the elements on the structure, the parts did not fit together, we had to sand and oil them. Otherwise, the product is of very good quality.

The net ordered as a replacement is not of the same quality as the previous one. The 2 edges do not meet, the previous one had 2 zippers and therefore a much easier way to enter the trampoline.

Cushion attachment not great, the tensioners pop off... Maybe it's just me... Otherwise very good, my children really enjoy it.

Just a reservation about the delivery said to be by appointment. The appointment was from 8 am to 6 pm. Then the driver is supposed to call 1 hour before, in my case he was already at my house! Best regards.

Delivery by semi but access only possible for a light vehicle so unloading far from the house.

Nothing to report. Quality delivery and on time.

Material conforms to order, satisfied.

The received products are of good quality, no problems there. However, when I place my order, I am told that everything is in stock and at the time of payment, I am told 5 days delay for delivery. Great. 10 days later still nothing. I check my inbox and there is a message informing me that there are stock shortages and that I will receive my order as soon as you have received it but without any delay. I was very unhappy. I had to wait 1 month before being delivered. So half of the holidays without a trampoline for the children. Too bad. The rating could have been perfect.

Entry and departure of the order ultra-fast. However, for the carrier, it's one star, very unpleasant on the phone when making the appointment, as for the driver, nothing to say.

The only difficulty encountered was assembling the frame of the trampoline base! But we managed to get through it with energy and more time. It creates memories! Very satisfied with our purchase, delivery was perfect, good proportions of the trampoline, bounce, safety, and incidentally, it is very comfortable for a nap in the open air!

Very good.

Great.. Thank you.

Product meets expectations.

Very good.

Correct. In the absence of a bell at the gate, he managed to leave the package behind the door.

Delivery time too long for us. We had to call the transport chain several times. The product is of good quality and is satisfactory for now.

Fast delivery and product conforms to the description. Assembly instructions a bit tight for some elements.

They are very professional, I ordered a trampoline and due to an error on their website it said it had a ladder, I claimed it and they immediately acknowledged the mistake and sent me the ladder at no additional cost. So far the bed is going great.. very happy with the treatment and service.

Delivery conforms.

Good. A bit of delivery time but within the announced deadlines. A bit difficult to assemble.