Customer reviews of France Trampoline

I received my new mat and the kids are very happy (the old one was tearing after 5 years of use by the kids. I cover my trampoline every year from 31/10 to 30/03 approximately and we have always respected the maximum weight guidelines). One negative point, after receiving it I called France Trampoline to find out if there was a method to easily remove the springs, I was told: "there is no miracle method, you have to pull on it"... In fact, there are 2 methods, certainly not "miracle" but very simplifying: the first consists of pulling on a spring with a spring already removed, this seems to be the most effective tool, the other, if like in my case your mat is ruined, consists of cutting the attachments of the mat to the springs with a cutter....

Good product but lacks protection to avoid damaging the trees... The sand braking system not provided is also not clear on the website. A shame for a quality product and from a company specialized in the field.

An order for a post-sale problem resolved quickly and without any issues. Thank you.

Bad delivery. The spare parts did not match the purchased product! 3rd order: 3 times bad delivery!!! Promised commercial gesture not executed!!!

Very good trampoline. Maybe a setup service is missing for those who are not very handy!

Average knowledge of the product zip line and its installation.

Be careful with stock on the site and by phone as it is not up to date and we wait a long time, otherwise a very appreciated commercial gesture and a responsive and friendly team

The delivery took place in two stages but the products are in accordance with my request

Great. After searching forever for a replacement for our storm-damaged trampoline roof, I stumbled upon this one. I bought it without further consideration. It arrived super fast. The box was quite crushed - but fortunately the goods were top notch. I was more than positively surprised. The roof gives a very stable, high-quality impression. I can't say anything about durability yet. The roof is perfect for us. The setup was doable with 3 people. Some skill is needed, but afterwards you are rewarded with a nice roof. The only thing is that rainwater could drain better. It collects in small pockets. It does drain somehow, but could surely be avoided with a small structural change. Nevertheless - I have already ordered a second one and stored it in the basement.

Surprisingly slow delivery after a very fast shipment.

Very good service, fast shipping

Rather good service. The safety closure is not sturdy after 3 uses and the zip has come undone. The protective cover is too complicated to install and therefore does not serve much during the useful period.

I bought you a trampoline in December 2018. In the following weeks, you regularly sent me advertisements offering a trampoline. Think about it! When you just bought a trampoline, the chances of buying another one in the following weeks are very slim. And it doesn't look serious. The purchase I just made is simply a anchoring kit. Best regards

Super product that perfectly meets our expectations.

Order problem, not delivered Had to call 5 times because customer service says they will call back but does not do so

Order and quality of service perfect. Quality of the product (trampoline net) less good than the original. GPS delivery still as catastrophic and unexpected.

Good service, timely delivery, good material... Nothing to complain about... Thank you.

Good and fast.

The delivered product is of good quality, assembly went smoothly, the only point to note is the delivery tracking, the delivery date was not announced, I had to call the carrier who was very friendly; the delivery person was very efficient.

The received items correspond well to the presentation of the site. I was able to place my order after receiving very good advice from you.

Delivery too complicated for availability and the delivery person canceled once.

good except transport

The products are good, the contacts are very attentive, but the delivery is terrible: it took 3 shipments and 1 month to receive everything (first package too fragile that disintegrated in transport with the loss of 4 springs out of 10, second package in cardboard but with ... 3 springs out of 4 ..., third package for the last spring that had the wrong postal code!!) Conclusion: never use Colissimo. Best regards

Good product quality, respect for delivery deadlines.

Quality product, easy assembly, good packaging. A downside for the delivery provider who leaves us little room for delivery and asking us to cancel a medical appointment made 6 months ago to deliver to us!!!!!!

Good

Fast delivery. Problem with a part during construction. I sent a complaint email in the morning, by evening the part was sent and received the next day. So good after-sales service. The trampoline seems to be of good quality.

Fast delivery and well packaged. Complete and quality product. Nothing to say.

Contrary to what was planned during the order, the provider did not contact me by phone.

The delivery person is not good!

Product conforms to my request. However, I found the delivery by relay parcel very long

Consultation, ordering, and setup flawless, we are very satisfied. One point deduction for the delivery, which took 1-2 days longer through "Wunschtermin.de" and since the driver did not notify the shipment 30 minutes in advance by phone as agreed, we happened to be home. Otherwise, great trampoline and flawless processing

No problems and fast delivery.

my order was left 'pending' because 1 of the products was unavailable, and I had to contact customer service to be delivered the other products

Very good material at first glance. Easy to assemble. The only downside regarding an accessory ordered additionally, the anchoring kit... one of the 4 straps came loose as soon as it was set up while the other 3 were perfect... surely a mistake on my part. Very good service, I highly recommend

The trampoline expected between 2/5 working days arrived in 12 days. Communication was poor. The carrier had a significant issue, France Trampoline was not proactive in finding a solution. Otherwise, the product is very good: expect more than 15 days for delivery

Colissimo scheduled for Monday informed the evening that it would only pass the next day

Product as described and fast delivery

very good

An error on the diameter of a tube, which was quickly corrected. Otherwise, everything else was perfect.