France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
Very satisfied with the product. Customer contact provided me with good advice in choosing the trampoline. A slight lack of precision in the assembly instructions, I used a video of my trampoline model for assembly.
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Franck M.
Rating: 4 out of 5
following a purchase from 26/06/2019
Delivery on time with a very good level of service considering the bulk of the package.
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Laetitia B.
Rating: 4 out of 5
following a purchase from 20/06/2019
Very nice product
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Laurence P.
Rating: 3 out of 5
following a purchase from 22/06/2019
Trampoline net not of the same quality as the original. Disappointed with my purchase. The green mat of the trampoline is identical so that's good
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. Our replacement parts for trampolines evolve over the years based on technical and logistical innovations, and in terms of material. Safety and quality remain at the heart of our concerns, we assure you that the net received provides the same level of effectiveness and safety as your previous material. We remain at your disposal for any questions or comments regarding your order. The France Trampoline team
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Sarah B.
Rating: 1 out of 5
following a purchase from 23/06/2019
Delivery ok Product does not match what I was looking for (incompatible with the trampoline model I had). I probably looked incorrectly but I ended up with 8 pieces that will be of no use to me.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. Our return policy allows you to send back the items received by mail: we have sent you an email with the return address if you wish. Return shipping costs are your responsibility, however as soon as we receive and restock we will proceed with a full refund of the returned products. We remain at your disposal for any questions. The France Trampoline team
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Fabrice B.
Rating: 3 out of 5
following a purchase from 09/06/2019
The customer service does not respond! A ghost service.
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. After checking, we confirm that we have not received any phone calls or email contact regarding your order? Our advisors respond to all inquiries promptly, usually within 24 hours. Can you please send your request by phone at 05 56 36 04 62, or by email at [email protected]? We will make sure to respond to you as soon as possible. Best regards, the France Trampoline team.
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Catherine P.
Rating: 4 out of 5
following a purchase from 23/06/2019
Complete and well-packaged material
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Stéphanie K.
Rating: 4 out of 5
following a purchase from 23/06/2019
Fast shipping and item meets our expectations
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Benedicte D.
Rating: 4 out of 5
following a purchase from 31/05/2019
nothing to say except the delivery was a bit long
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Julie V.
Rating: 2 out of 5
following a purchase from 21/06/2019
Disappointed with the quality/price ratio. Assembly not easy
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. In order for us to improve in the future, could you specify the specific points that disappointed you about this product? The Ovalie 430 trampoline is one of our bestsellers and has a high satisfaction rate among our customers. Please feel free to contact us at [email protected] for any requests, comments, or suggestions! We remain at your disposal, the France Trampoline team
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Gerard B.
Rating: 3 out of 5
following a purchase from 20/06/2019
Good material but insufficient technical support and 'overwhelmed' when the delivery is incomplete
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are sorry that the responses from our technical and commercial team did not fully satisfy you, particularly in terms of response speed. We strive to handle all requests in the shortest possible time but it can indeed happen, as in your case, that our response occurs 24 hours after contact. We apologize for this inconvenience and remain at your disposal for any further comments. Best regards, the France Trampoline team
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Ina S.
Rating: 4 out of 5
following a purchase from 15/06/2019
Super price-performance ratio! I would have liked better information about the delayed delivery date. I asked twice and received no response, only when the protective cover was actually delivered.
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Danielle V.
Rating: 3 out of 5
following a purchase from 14/06/2019
I ordered a trampoline roof at the end of June, received a first package with a mat that was not meant for me. After a complaint, I received a second package with a tube. Still not the right product. In the meantime, they had a carrier come to pick up the first package, and a postal label for me to return the second package. All this to say that you should not order in the summer, as the summer team is not reliable. Response from customer service that I got on the phone.
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sorry for the various delays you may have encountered with your order, both in terms of preparation and delivery, which do not reflect the quality of service we offer. We apologize for this inconvenience and remain at your disposal for any questions. The France Trampoline team
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Peter B.
Rating: 3 out of 5
following a purchase from 30/06/2019
Order processing and information flow exemplary, delivery by the freight forwarder a complete disaster, no adherence to the agreed delivery time, no prior agreed call 30 minutes before delivery, incompetent and unfriendly staff after telephone inquiry.
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Response from France Trampoline
Dear customer, thank you for your feedback. We want to continuously improve, so your suggestions are very important to us. We are glad that you are very satisfied with the order processing and information flow. Unfortunately, during the holiday season, the delivery time can sometimes be a bit extended. The freight forwarder can unfortunately be overwhelmed with work... We apologize for this unfortunate incident. We still hope that you are satisfied with your Ovalie 430 trampoline and that it fully meets your expectations. Best regards, your trampoline technology team.
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Vincent B.
Rating: 4 out of 5
following a purchase from 14/06/2019
Fast delivery, easy assembly, but very average bounce, I somewhat regret this purchase because the bounce is either too heavy or too weak, which is not pleasant.
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Pierre M.
Rating: 4 out of 5
following a purchase from 10/06/2019
Superb
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Alain V.
Rating: 1 out of 5
following a purchase from 07/06/2019
poor consideration by customer service of the problem encountered with the zip line after only a week of use
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sorry for this brake problem on this product which is nevertheless very successful with our customers and has one of the highest satisfaction rates! In order to activate the warranty on this product, could you please send us some photos of the defective part to the address [email protected]? As soon as we receive the elements, we will proceed with the replacement of the product. In the meantime, we remain at your disposal for any questions. Best regards, the France Trampoline team
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Laetitia P.
Rating: 4 out of 5
following a purchase from 09/06/2019
perfect!
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Marc D.
Rating: 4 out of 5
following a purchase from 07/06/2019
Good product and good service
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Roland N.
Rating: 3 out of 5
following a purchase from 25/06/2019
Your employee in Frankfurt was very friendly and competent and made my decision to purchase your product easy, for that, there are 5 stars. Unfortunately, there was no information that 1-2 days later the product was significantly cheaper available in stores, therefore only 3 stars. Best regards, a somewhat sad *** (the product is good... your employee too)
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Edmonde G.
Rating: 4 out of 5
following a purchase from 06/06/2019
Good contact with your services; package compliant delivery on time; the product meets my expectations.
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Gwenael L.
Rating: 4 out of 5
following a purchase from 06/06/2019
Good quality product.
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Cyril B.
Rating: 4 out of 5
following a purchase from 21/05/2019
Good.
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Anaïs B.
Rating: 4 out of 5
following a purchase from 01/06/2019
Fast and quality product.
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François P.
Rating: 3 out of 5
following a purchase from 04/06/2019
Replacement net, received quite quickly. However, it is much softer than the one originally provided with the trampoline. It is therefore much less taut and seems to secure the use of the mat less.
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Response from France Trampoline
Hello, thank you for your comment. For logistical reasons regarding the evolution of our product versions, it can indeed sometimes happen that the material of our spare parts is slightly different from that of the original product. However, providing the best quality to our customers while ensuring safe trampoline practice remains our primary concern, and we can assure you that the net you received perfectly meets this dual constraint. We remain at your disposal for any questions, the France Trampoline team.
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Margreeth B.
Rating: 4 out of 5
following a purchase from 05/06/2019
Good service.
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Sofian B.
Rating: 4 out of 5
following a purchase from 03/06/2019
Well-made site and the person I placed my order with was great!
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Hoebler C.
Rating: 4 out of 5
following a purchase from 03/06/2019
Everything was compliant except for a missing tip out of the 8 ordered. And it was sent to me when I reported the problem.
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Sophie B.
Rating: 4 out of 5
following a purchase from 02/06/2019
good
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Cecilia F.
Rating: 4 out of 5
following a purchase from 04/06/2019
Difficult assembly but after several hours we have a stable trampoline and dynamic jumps despite the child's light weight, the flips follow one another. Very well advised over the phone.
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Laurent C.
Rating: 4 out of 5
following a purchase from 31/05/2019
good service
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Jacky V.
Rating: 4 out of 5
following a purchase from 30/05/2019
Orient to say Correct
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Eric G.
Rating: 4 out of 5
following a purchase from 30/05/2019
Good quality product, fast delivery, very good
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Stéphane C.
Rating: 4 out of 5
following a purchase from 27/05/2019
Good service
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Céline B.
Rating: 4 out of 5
following a purchase from 22/05/2019
very good except for the time slot proposed for delivery: 9am-3pm !!!!! that works for people who do not work....
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Javiera C.
Rating: 4 out of 5
following a purchase from 28/05/2019
The only problem we had was that they sent us two fewer T joints and when they sent them, they sent some that were smaller than those of the trampoline we bought, they should improve in ensuring that all the pieces are there and that they are the correct ones before sending the order, everything else was fine, they solved the problem quickly and kindly, the trampoline is fabulous, the kids are happy
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Manuella D.
Rating: 4 out of 5
following a purchase from 29/05/2019
A few small issues with the delivery which was postponed. Communication with the delivery organization was a bit complicated. I was asked to choose a day and date but I could never access my account. In the end, they came at random. Fortunately, there was someone at my home since I was absent myself.
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Corinne R.
Rating: 4 out of 5
following a purchase from 28/05/2019
perfect
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Christophe V.
Rating: 4 out of 5
following a purchase from 24/05/2019
Nothing to complain about.
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Stephane T.
Rating: 4 out of 5
following a purchase from 26/05/2019
Good.
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