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G
Rating: 4 out of 5
Super.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
Summary of reviews
France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
Product that seems to be of good quality... to be tested over time... Improve the net attachments with threads that come undone very, too easily.
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D
Rating: 3 out of 5
The assembly guide is not very understandable and the assembly is too complex and there is no hotline on Saturdays!!!
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Response from France Trampoline
Hello, thank you for your comment. Our trampolines are designed to be assembled without professional intervention and are delivered with an assembly manual. Some models, especially larger sizes, take longer to assemble, but we have not received negative feedback from our customers regarding assembly so far. Our advisors are available from Monday to Friday from 9 am to 6 pm to answer your questions. Outside of these hours, you can consult our online guides. We remain at your disposal for any questions, the France Trampoline team.
Y
Rating: 4 out of 5
Satisfactory and enlightening phone contact about the products searched; Speed of order processing over the phone. Competence of the interlocutor.
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C
Rating: 1 out of 5
The product that was sent to me is not the right one. I have to take steps to return it due to a shipping error. I am not at all satisfied, unlike the first order I placed a few years ago.
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Response from France Trampoline
Hello, thank you for your comment. Indeed, in the case of a product return requested by the customer, if there was no error in preparing the order, the return is at the customer's expense. In your case, the product received is indeed the one that was ordered during online validation. The general sales conditions therefore apply. However, we remain at your disposal for any additional requests or complaints. Best regards, the France Trampoline team.
M
Rating: 1 out of 5
I paid an extra fee to be delivered the next day instead it took 5 days and I am still waiting for an explanation from you because I feel that this kind of delivery is *** to squeeze euros out of us
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Response from France Trampoline
Hello, and thank you for bringing this comment to our attention. We fully understand your dissatisfaction, which we share, regarding the quality of the delivery service which is far from meeting the promised standards. Your case is being processed by our customer service for a refund of the delivery fees. We apologize for this delay beyond our control and remain at your disposal for any questions. Best regards, the France Trampoline team
C
Rating: 4 out of 5
Good material but chaotic delivery, labeling errors that led to delays. Poor delivery tracking.
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A
Rating: 4 out of 5
The product is great but the delivery was average. The total weight of the packages was about 150kg and the delivery person dropped the packages at the end of our driveway and didn't even want to help us load the boxes into the car to move the packages a bit. Review your conditions with your carrier!
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S
Rating: 4 out of 5
good
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N
Rating: 4 out of 5
A bit tedious to assemble but a lot of fun afterwards!!!
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C
Rating: 4 out of 5
Disappointed by the delivery service (Kuehne Nagel) but your services quickly took over to organize an appointment for the second delivery.
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N
Rating: 4 out of 5
Product completely in accordance with the order and delivered on time
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E
Rating: 2 out of 5
great in terms of delivery but disappointed with the assembly too hard and poorly explained we took almost a day with two people...
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. Before any marketing, our products are tested and validated both in their use and in their assembly, and the Propulse has certainly not deviated from the rule. As a trampoline designed for intensive professional use, its assembly does indeed take more time than for a classic garden trampoline, however, our various tests did not reveal any particular difficulty. In order for us to correct the assembly instructions or even review certain elements of the product for a future version, would you be kind enough to let us know what caused you problems at [email protected]? We thank you in advance and remain at your disposal for any questions. The France Trampoline team
F
Rating: 2 out of 5
the stitching came undone after a few minutes. A product quite expensive for a stitching quality not suitable
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Response from France Trampoline
Hello, thank you for your comment. This stitching problem is indeed not normal, could you send us a photo at [email protected]? We can then see together how to proceed with the replacement of the part if necessary. Remaining at your disposal, the France Trampoline team
E
Rating: 4 out of 5
Nothing to report, delivered on time. Package slightly damaged but without damage to the material. Inventory remains to be done upon our return from our trips until the end of June. Package waiting in a safe place.
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S
Rating: 4 out of 5
Good product but less qualitative than the net delivered 5 years ago with the trampoline.
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A
Rating: 4 out of 5
Very good
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A
Rating: 1 out of 5
Disappointed because the shoe rack is not suitable for the Ovalie 360.
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Response from France Trampoline
Hello, thank you for your comment! Our shoe rack is normally compatible with all models and brands of trampolines: would you be kind enough to send us a photo at [email protected], we can then see together for an exchange or a refund of the product? We remain at your disposal, sincerely, the France Trampoline team.
M
Rating: 4 out of 5
Satisfied with my order at France trampoline but the delivery service leaves much to be desired as there was no appointment and a phone call 15 minutes before the delivery person's arrival. I could not receive the package as I was absent due to a death and I found my order on a pallet in front of my gate because the delivery person could not come back. Fortunately, the package was in good condition and compliant. So I am not happy with the delivery.
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A
Rating: 4 out of 5
GOOD SERVICE
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X
Rating: 4 out of 5
Error in the preparation of the package quickly repaired by a new shipment.
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M
Rating: 4 out of 5
😄😄😄
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M
Rating: 1 out of 5
Hello, when ordering, the item did not appear to be restocking and the delivery date was indicated as May 17. I contacted your service to find out when I would be delivered, and it was then that your logistics provider sent me a message on May 16 that the appointment could not be made to honor May 17, even though I had made personal arrangements to receive it. It was finally received on the 21st. I had to organize other arrangements for my son's birthday on May 19. I sent a complaint to your service and am waiting for confirmation of the sending of a replacement item.
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Response from France Trampoline
Hello, and thank you for your comment. Your file is being followed up by our customer service. We renew our apologies for the inconveniences encountered and remain at your disposal. Best regards, the France Trampoline team
F
Rating: 4 out of 5
The products are well described, the telephone sales service is available and takes requests into account. Product received within the announced timeframe. Very good evaluation of service quality. A small regret but it concerns the product and not the service (hence the 4*). Lack of rigidity in the structure of the trampoline in the 4.3m version. This product deserves the structure proposed for the 4.9m (larger diameter tubes)
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G
Rating: 4 out of 5
A good service
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A
Rating: 4 out of 5
Good product
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C
Rating: 3 out of 5
Delivery defect. After 5 phone exchanges, I finally learn that the carrier has lost the package. A new package must be sent. I'm waiting...
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Response from France Trampoline
Hello, and thank you for your comment. Indeed, after verification, your file is being processed on our side. We are doing our best to resolve the situation as quickly as possible. We apologize for the inconveniences encountered and remain at your disposal. The France Trampoline team
S
Rating: 1 out of 5
Delivery delay without any explanation
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Response from France Trampoline
Hello, and thank you for taking the time to leave a comment. We were able to verify and it turns out that when you placed your order, the net was being restocked. This information is indicated on the product sheet and reminded in the cart at the time of validation; you probably missed it at the time of your order. We apologize for the inconvenience caused and remain at your disposal for any questions. The France Trampoline team
N
Rating: 2 out of 5
Long delivery time. Trampoline tent, one of the arches with elastic broke
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Response from France Trampoline
Hello, and thank you for your comment. We are sorry for this delivery delay with Mondial Relay, which has indeed been longer than usual, but unfortunately remains beyond our control. Furthermore, regarding your broken arch, this is not normal: could you please send us a complaint by email to [email protected] so that we can send you the damaged parts? In the meantime, we apologize for the inconvenience caused. Best regards, the France Trampoline team
C
Rating: 4 out of 5
Very good product, except for the anchoring kit which is a bit light and has a strap system that is not practical at all. Ratchets would have been much quicker for me as I move the trampoline every time I mow.
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S
Rating: 4 out of 5
Product that seems to be of excellent quality: perfect size, very pleasant bounce. The product arrived very quickly (4 days after order). The instructions were clear, and the assembly went well, despite a bit of hassle with the structure. I am very satisfied with the product, much less with the delivery: absolutely rude and obnoxious delivery person, who literally threw my package into the garden, unacceptable... I sent an email to the delivery platform, I certainly received no response.
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B
Rating: 4 out of 5
Clear site. Fast delivery.
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A
Rating: 4 out of 5
Excellent service, fast
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B
Rating: 4 out of 5
very satisfied with the ordered product
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J
Rating: 4 out of 5
Good Except for the carrier who does not help at all to drop off extremely heavy packages..
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A
Rating: 4 out of 5
Average delivery
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S
Rating: 4 out of 5
Very good, happy with the material, I recommend France Trampoline, thank you
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S
Rating: 4 out of 5
Top response from customer service after a disappointing first purchase
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D
Rating: 3 out of 5
Part of the material arrived damaged. 3 of the 5 plastic pieces, located at the top of the metal rods, arrived broken. The packaging was not well done enough. These plastic pieces could have been better protected, as they are very fragile.
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F
Rating: 4 out of 5
Very good, the children are delighted they have a brand new trampoline!
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