Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 1, 2, 3 and 4 stars

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Amelie B.

Published on 24/02/2019 à 15h25 following a purchase from 03/02/2019

Good performance

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Iris C.

Published on 21/02/2019 à 14h27 following a purchase from 10/12/2018

Fast delivery, but I was not notified by phone by the carrier as indicated, fortunately I was able to free myself to receive the package. Good quality product easy to assemble but the hook of 2 sandos that hold the cushion broke on the first use by my daughter who does not yet weigh 20kg (I am waiting for better weather and a more regular use to see if this happens again and contact customer service)

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Walter G.

Published on 21/02/2019 à 11h20 following a purchase from 31/01/2019

I am talking about the service and not the product which I have not yet unpacked. I am not happy to have seen the price of the trampoline drop the day after my purchase. I contacted you twice by email to express my dissatisfaction but have received no response to date.

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Response from France Trampoline Published on 01/02/2019

Hello, first of all, we thank you for taking the time to leave us a comment. We checked but unfortunately did not receive any email from you, which explains our lack of response. The JumpUp trampoline you ordered was indeed part of our sale products; the day after your purchase, the 3rd markdown period of our sales opened and the discount on this product was indeed greater. We apologize for this inconvenience; do not hesitate to contact us at [email protected] or by phone at 05 56 36 04 62 for more information. Best regards, the France Trampoline team

David S.

Published on 20/02/2019 à 10h49 following a purchase from 27/01/2019

Purchase of a replacement net for a trampoline "France trampoline". The longevity of the original justified the double price of the replacement compared to what is found in stores, as promised to be identical. However, the product received is much thinner, the base attachments of the net have no closure system and end up detaching, which leaves me doubtful about the quality of the product. I hope it will prove to be as durable as the old one given the price. Best regards

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Denis S.

Published on 20/02/2019 à 10h39 following a purchase from 29/01/2019

Good overall performance

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Nil D.

Published on 20/02/2019 à 10h36 following a purchase from 29/01/2019

Good service.

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Elisabeth B.

Published on 19/02/2019 à 17h11 following a purchase from 28/01/2019

Very good product, the kids are having a blast

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Elise C.

Published on 18/02/2019 à 09h10 following a purchase from 24/01/2019

Practical, quick and efficient

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Christian S.

Published on 14/02/2019 à 10h51 following a purchase from 24/01/2019

Quality, efficiency, speed.

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Benedicte G.

Published on 06/02/2019 à 20h35 following a purchase from 14/12/2018

Good service.

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Valerie C.

Published on 01/02/2019 à 15h35 following a purchase from 10/01/2019

Perfect but not possible to assemble alone.

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Eric J.

Published on 31/01/2019 à 18h30 following a purchase from 17/12/2018

Despite a second delivery, my net remains loose after a week of use.

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Denis S.

Published on 29/01/2019 à 18h44 following a purchase from 08/01/2019

Well-documented order, delivery on time.

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Philippe S.

Published on 28/01/2019 à 16h53 following a purchase from 07/01/2019

Very professional, fast, and very serious.

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Hubert G.

Published on 26/01/2019 à 21h28 following a purchase from 29/12/2018

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Julien R.

Published on 23/01/2019 à 13h54 following a purchase from 03/01/2019

After-sales service on trampoline: incorrect technical advice, delivered product incompatible and dangerous, return was okay. New order, once again proposed solution incompatible, fortunately we checked... 1st delivery: package arrived completely destroyed (burst + broken parts): refused 2nd delivery: package once again burst and damaged parts: I kept the product out of despair, it is usable although damaged. A lot of hassle for not much...

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Response from France Trampoline Published on 07/01/2019

Hello, thank you for your comment. We sincerely apologize for the handling of your order, which is far from the quality of service we strive to provide. Issues with compatibility of spare parts, just like delivery problems, can happen, but it is true that the accumulation of inconveniences in your case is simply unacceptable. We hope that the commercial gesture granted on the second net will allow you to fully enjoy your installation. We renew our apologies and remain at your disposal for any further information. Best regards, the France Trampoline team

Jacques I.

Published on 21/01/2019 à 14h30 following a purchase from 21/12/2018

Very easy purchase by phone. Very friendly interlocutors. Catastrophic delivery due to the use of the DPD service provider.

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Olivier A.

Published on 20/01/2019 à 11h49 following a purchase from 30/12/2018

As of today (3 weeks after purchase and assembly), we are very satisfied with the product. The contact with the carrier for the appointment and delivery was impeccable. The assembly went well too, no major difficulties. The trampoline is of superior quality to our previous model (***). As a parent, I appreciate the very sturdy double door. The little one is having a blast and our acrobat is having a great time. I also jump on it from time to time and it holds up well. Good value for money. We will recommend it.

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Laurent D.

Published on 19/01/2019 à 22h35 following a purchase from 23/12/2018

****

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Montse V.

Published on 16/01/2019 à 10h30 following a purchase from 18/12/2018

We compared it for kings, we bought it to be outside, so we will wait until March to set it up. For now, the service to send it was good

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Julien P.

Published on 13/01/2019 à 20h44 following a purchase from 21/12/2018

Following the return service, disappointing handling on the first contact. On the second contact, you managed to assess the situation of the request. And the after-sales service was carried out. Regarding the delivery, the driver showed up in the morning while the appointment was made for the afternoon. He left a message saying that the second visit would be charged because no one was present during the delivery. After a call, he returned in the afternoon without extra cost. This nonetheless leaves a rather negative feeling about the overall service. However, I want to emphasize the quality of the material from France trampoline as it is present with many of my acquaintances, which is why despite everything I would reorder from them if I need a new trampoline.

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Response from France Trampoline Published on 25/12/2018

Hello, and thank you for taking the time to leave us a comment. We apologize for these delivery issues that are beyond our control, and we wish you very good moments on your trampoline! Best regards, the France Trampoline team

Magalie S.

Published on 09/01/2019 à 22h46 following a purchase from 19/12/2018

Delighted

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Gilles G.

Published on 08/01/2019 à 17h54 following a purchase from 18/12/2018

Disappointed that the material was not delivered completely the first time

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Response from France Trampoline Published on 20/12/2018

Hello, and first of all thank you for taking the time to leave us a comment. We are sorry that your order was only partially delivered to you at first. Our sales service then sent you the missing part so that you could properly install your cover. We apologize for this inconvenience and wish you good times on your trampoline! Best regards, the France Trampoline team

Martin A.

Published on 07/01/2019 à 19h24 following a purchase from 16/12/2018

Just 12 days to be delivered

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Isabelle L.

Published on 06/01/2019 à 16h13 following a purchase from 14/12/2018

The advice is excellent and reassuring. The transport is not very reliable in terms of timing and the driver did not want to put the package in the garden.

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Jean-Benoit M.

Published on 02/01/2019 à 20h23 following a purchase from 06/11/2018

I am rather satisfied, except for the announced delivery times of 3 weeks of production... A few days before the end of the 3 weeks I receive an email informing me that it will actually be almost 2 months (surely due to overloaded production scheduling).... I had to respond expressing my disappointment for the deadline to be shortened. If the deadline had been announced from the start (not a few days before the date I thought I would receive the package), I could have been more understanding.

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Annick R.

Published on 02/01/2019 à 17h21 following a purchase from 06/12/2018

Quality service, received on time, gift arrived at the right moment, waiting for use.

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Annick R.

Published on 02/01/2019 à 13h14 following a purchase from 06/12/2018

It has not been unpacked, the envelope is soft, I will tell you more when we have installed it

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Valérie D.

Published on 02/01/2019 à 09h48 following a purchase from 11/12/2018

Item conforms to our expectations. Assembly instructions not always very clear.

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Guy D.

Published on 01/01/2019 à 10h10 following a purchase from 11/12/2018

Good, no particular remarks.

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Francine M.

Published on 31/12/2018 à 15h24 following a purchase from 09/12/2018

Assembly a bit difficult. Instructions not clear regarding the installation of the protective sleeve.

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Sophie N.

Published on 30/12/2018 à 15h44 following a purchase from 07/12/2018

Super trampoline of good quality, fast delivery. A bit tedious to assemble even with two adults, plan for a good half day. The children are thrilled! They jump 'super high'.

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Martine B.

Published on 28/12/2018 à 17h21 following a purchase from 07/12/2018

We haven't opened the packages yet since the children are not on site, this will happen during January, thank you.

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Florian F.

Published on 28/12/2018 à 13h16 following a purchase from 07/12/2018

Serious from start to finish.

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Annie P.

Published on 28/12/2018 à 11h31 following a purchase from 06/12/2018

In line with our expectations.

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Benjamin V.

Published on 26/12/2018 à 10h39 following a purchase from 05/12/2018

Fast shipping and delivery, delivery instructions respected.

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Rodolphe R.

Published on 22/12/2018 à 17h42 following a purchase from 29/11/2018

well-packaged product, serious shipping

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Aubert S.

Published on 21/12/2018 à 15h47 following a purchase from 18/10/2018

Slow response for all procedures, the delivery time was not met and the delay was excessive.

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Marc J.

Published on 20/12/2018 à 22h26 following a purchase from 29/11/2018

There is a problem with the delivery address for the carrier to deliver to me, I didn't understand anything, we have registered our address on your site thank you.

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Lou G.

Published on 20/12/2018 à 20h19 following a purchase from 29/11/2018

Simple order, fast delivery, product exactly as presented on the site.

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