Customer reviews of France Trampoline

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

Reviews 1, 2, 3 and 4 stars

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G
Guillaume C.
Rating: 4 out of 5
following a purchase from 28/05/2018
good
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Olivier G.
Rating: 4 out of 5
following a purchase from 26/05/2018
Satisfactory.
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Edith O.
Rating: 4 out of 5
following a purchase from 27/05/2018
Delivery on time. Assembly instructions sometimes very brief with missing steps that led us to undo the structure to redo it the right way!
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Guy M.
Rating: 4 out of 5
following a purchase from 28/05/2018
no P.B.
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Christian M.
Rating: 4 out of 5
following a purchase from 25/05/2018
GOOD PRODUCT EXCEPT THE ASSEMBLY INSTRUCTIONS NEED IMPROVEMENT!
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Cyril L.
Rating: 3 out of 5
following a purchase from 27/05/2018
Fast receipt of the package, not enough feedback on the use of the product but seems correct.
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Response from France Trampoline
Hello, and thank you for your comment! We hope that your jumping mat will bring you complete satisfaction. Do not hesitate to contact us otherwise, we remain at your disposal. The France Trampoline team
L
Lecroel B.
Rating: 4 out of 5
following a purchase from 26/05/2018
The order went well, the carrier was okay, the deadlines were respected. The mat corresponded to the description. I bought a trampoline mat to replace a 10-year-old mat, I turned to France Trampoline because the seller of the previous mat no longer exists. The received mat is suitable, it is a bit cheaper but of much lower quality in terms of seams and especially it bounces much less than the previous one which was from the profline or proline range. In summary: I am satisfied to have been able to replace the mat even if I regret not having found a product of equivalent quality to the previous one.
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Cendrine C.
Rating: 4 out of 5
following a purchase from 26/05/2018
clear site, explicit order tracking, good contact with the delivery person
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Clémence C.
Rating: 4 out of 5
following a purchase from 27/05/2018
Not enough info about the use of trampolines, the size. Lots of choices and not enough guidance
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Françoise J.
Rating: 4 out of 5
following a purchase from 25/05/2018
very good
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Angelique H.
Rating: 4 out of 5
following a purchase from 16/05/2018
excellent after-sales service
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Hervé B.
Rating: 4 out of 5
following a purchase from 28/04/2018
The black cap replaced the original cap identically. However, the fiberglass rods are shorter than the originals. Extensions are provided. Two are needed for one rod. The number of extensions is therefore insufficient compared to the number of rods.
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Jean-remi D.
Rating: 4 out of 5
following a purchase from 16/05/2018
Not easy to find the spare part we needed for our trampoline, but an exchange by email helped to find the right reference
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Jacques D.
Rating: 4 out of 5
following a purchase from 17/05/2018
Good
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Louis A.
Rating: 4 out of 5
following a purchase from 04/05/2018
I am satisfied with my purchase and the delivery despite the delay as the product was being restocked. The only negative point: difficulty in assembling the net without an assembly note provided.
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Esther C.
Rating: 4 out of 5
following a purchase from 25/05/2018
Very good quality product and I trust its rigidity (already had one before). Very fast shipping and delivery. However, the carrier offers time slots between 9 am and 3 pm!! Worse than EDF or GDF! They ring and leave immediately, not even having time to receive the package.
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Piette J.
Rating: 4 out of 5
following a purchase from 21/05/2018
Nothing to say about the order placement, its payment, and the delivery. However, the delivered products (spare parts: net and protective cushion) are not quite identical to the originals and required some 'DIY' to adapt them to the trampoline (e.g., adjusting the support frames of the net, which had to be repositioned). Moreover, the quality of the cushion does not seem to be the same as that of the original cushion (thinner and lighter). We will have to see about the durability.
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Marc G.
Rating: 4 out of 5
following a purchase from 24/05/2018
It was about replacing the protective net of the trampoline purchased in 2011 as well as 2 caps: - net replacement OK - the diameter of the 2 delivered caps did not match, problem remedied by a new delivery in very quick time. I continue to place my utmost trust in France Trampoline ***
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Michel M.
Rating: 4 out of 5
following a purchase from 03/03/2018
good phone reception
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Arnaud L.
Rating: 3 out of 5
following a purchase from 03/05/2018
No issues with the delivery, but a broken part... so handling wasn't very delicate...
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Response from France Trampoline
Hello, thank you for your comment! We are sorry that your order did not fully satisfy you. In order to set up a warranty claim, could you please send us one or more photos of the broken part to [email protected]? We will contact you quickly to send you the concerned part. We remain at your disposal, The France Trampoline team
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Alex C.
Rating: 4 out of 5
following a purchase from 21/05/2018
Very efficient and friendly.
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Bernard G.
Rating: 4 out of 5
following a purchase from 22/05/2018
Order processed and delivered quickly.
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Magali C.
Rating: 4 out of 5
following a purchase from 14/05/2018
Very good and faster than expected.
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Tanguy D.
Rating: 4 out of 5
following a purchase from 17/05/2018
Nothing to report
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Jean-christophe R.
Rating: 4 out of 5
following a purchase from 13/05/2018
Nothing to report
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Benoit L.
Rating: 3 out of 5
following a purchase from 11/05/2018
Good telephone reception. Available staff
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Philippe S.
Rating: 4 out of 5
following a purchase from 15/05/2018
Everything is okay regarding the product, the order, and the delivery to the carrier. Then a fiasco from the carrier to the house. The package never arrived, I had to take time off to go pick it up from your provider.
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Gladys D.
Rating: 4 out of 5
following a purchase from 14/05/2018
Fast delivery
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Salvador C.
Rating: 3 out of 5
following a purchase from 05/04/2018
the phone support
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Isabelle C.
Rating: 4 out of 5
following a purchase from 10/05/2018
Ease of ordering and timely delivery
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Comite Des Fetes V.
Rating: 4 out of 5
following a purchase from 14/05/2018
Everything was perfect: No issues!!! Keep it up and success will be assured!
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Lionel M.
Rating: 3 out of 5
following a purchase from 10/05/2018
Mediocre carrier. I have two trampolines for a long time, I cannot answer the following questions.
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Response from France Trampoline
Hello, Thank you for taking the time to comment on your order, and we are sorry that the delivery did not fully meet your satisfaction. Unfortunately, the quality of service of some carriers is not always up to the quality of service we are used to providing. However, please know that measures have been taken to only work with the most reliable carriers from now on. We apologize again for this inconvenience and are at your disposal for any further information. The France Trampoline team.
N
Nathalie B.
Rating: 4 out of 5
following a purchase from 05/05/2018
France Trampoline is very attentive to its customers. When I ordered my jumping mat, they called me back to check if I had taken the right dimensions. So don't hesitate to place an order or call them beforehand, very good team. Thank you.
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Chantal M.
Rating: 4 out of 5
following a purchase from 12/05/2018
Very good product, meets our expectations. Assembly is a bit more complicated than expected. Delivery on time.
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Elodie J.
Rating: 4 out of 5
following a purchase from 04/05/2018
Very good
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Dominique B.
Rating: 4 out of 5
following a purchase from 12/05/2018
Order delivered quickly, product matching my search.
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Anne-sophie D.
Rating: 3 out of 5
following a purchase from 13/05/2018
Delivery did not meet deadlines even though we had spent *** euros extra. I had to go pick up the trampoline directly in the evening from the delivery person so that my daughter could have her birthday gift on time! Otherwise, the trampoline is very good.
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Response from France Trampoline
Hello, Thank you for taking the time to comment on your order, and we are sorry that the delivery did not fully satisfy you. The express delivery method normally ensures delivery within 24 or 48 hours for an order placed before noon, but it can unfortunately happen that for reasons beyond our control, the carrier encounters unforeseen circumstances preventing them from meeting this deadline. We apologize for this inconvenience and hope that your daughter was still able to enjoy her gift! The France Trampoline team
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Isabelle R.
Rating: 4 out of 5
following a purchase from 12/05/2018
Product conforms to the description. Happy child. To see in use and over time.
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Marion N.
Rating: 4 out of 5
following a purchase from 14/05/2018
Fast and compliant delivery for a trampoline replacement mat. The price remains high.
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Ingrid H.
Rating: 4 out of 5
following a purchase from 12/05/2018
Very good trampoline. Small downside for the instructions.
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