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V
Rating: 4 out of 5
Very good quality The price is a bit of a barrier but we do not regret our purchase
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
Summary of reviews
France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
Reviews 1, 2, 3 and 4 stars
Reset filtersC
Rating: 4 out of 5
Two small errors in understanding the specifications. It remains a complex product. One must take the time to communicate to understand each other well.
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B
Rating: 4 out of 5
Very happy with my net
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F
Rating: 4 out of 5
I needed to replace the trampoline springs. Serious site, easy to access, but I didn't see anything in the spare parts to change the foam in the covers that protect the springs. I recommend the site
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N
Rating: 4 out of 5
The product is perfect and meets my expectations. It even seems reinforced compared to the original product.
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J
Rating: 4 out of 5
very good patient telephone advice. Very satisfied with the product. Point deduction for the delivery company!
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F
Rating: 4 out of 5
very good
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N
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Very good service
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S
Rating: 4 out of 5
Pleasant games and satisfactory delivery
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C
Rating: 4 out of 5
Very happy with our purchase. Quality net is obvious. Thoughtful and honest advice. The only downside would be regarding the installation. I find that the installation aids and advice are lacking. Especially concerning the re-tensioning of the net. But I will call to ask for advice ;)
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P
Rating: 4 out of 5
good
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G
Rating: 4 out of 5
good overall performance (product quality, packaging, small downside for the assembly instructions in English only with drawings that are sometimes not descriptive enough)
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P
Rating: 4 out of 5
Quality service
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D
Rating: 4 out of 5
Delivery and product impeccable. Compared to trampolines from other brands, our oval 420 is really of better quality and the oval shape allows for advancement, very fun! However, a big downside on the assembly instructions which are not precise enough. The online assembly video is very useful!
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J
Rating: 4 out of 5
Very good contact as a new customer, I received a call from the sales department to make sure I hadn't made a mistake since I had never ordered before.
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O
Rating: 4 out of 5
Very good for the deadlines and the quality of the packaging. The assembly documentation could be more precise.
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D
Rating: 4 out of 5
Very good quality. Easy assembly
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X
Rating: 4 out of 5
Speed in ordering, seriousness.
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E
Rating: 4 out of 5
Delivery was fast and problem-free, great trampoline, the assembly was also manageable. The only downside: the wrong safety net was probably delivered. The overlapping net at the entrance was crucial for our purchase decision, but we received one with a zipper. However, I assume that this will be remedied.
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L
Rating: 4 out of 5
very good product (having compared it to others), it assembles quite well. the spring protection is of very good quality. no complaints about the quality of the materials used some difficulties in assembling the net (a lot of tension to manage to pass it under the trampoline). a downside: the edge of the spring protection that does not stay under the trampoline)
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C
Rating: 4 out of 5
product conforms to my order, deadline respected. Good
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M
Rating: 4 out of 5
very good, we had a difficulty with assembly and a person on the phone kindly and effectively informed us
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P
Rating: 4 out of 5
product available on the site. A contact person reached out to me and ensured the accuracy of the product before sending it to me, rather fast delivery, services rather good
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C
Rating: 3 out of 5
Caring supplier (called after the order was placed to verify the trampoline references to provide the correct spare part) Slow shipping times (shipping a simple package on Tuesday at 4 PM for an order on Sunday evening) Carrier's information faulty: while the package arrived on Thursday at 2 PM at the delivery point, I was only notified on Friday at 10 AM by SMS...
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Response from France Trampoline
Hello, thank you for your constructive feedback, however regarding the shipment of your order we have respected our commitment to ship products in stock within 48 hours. Regarding our carrier's communication, we will escalate the information so that this does not happen again. We remain at your disposal for any questions or comments, The France Trampoline Team
P
Rating: 3 out of 5
Poor quality received compared to the original fabric even though it is the same model.
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Response from France Trampoline
Hello, We have noted your comment regarding the quality of the product, we will escalate your feedback. We apologize for these inconveniences, to date we have not received any other negative feedback on this item. We remain at your disposal for any questions or comments, The France Trampoline Team.
P
Rating: 4 out of 5
very professional!
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P
Rating: 4 out of 5
perfect
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G
Rating: 4 out of 5
good listening on commercial service and good advice
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D
Rating: 4 out of 5
Nothing to report
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I
Rating: 4 out of 5
Quick phone reception and very useful advice. Fast delivery and easy assembly. Quality products. Good value for money, you need to take care of the material if you want it to last!
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M
Rating: 4 out of 5
good listening and advice over the phone
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E
Rating: 4 out of 5
Excellent Quality
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E
Rating: 4 out of 5
No problems....except that one of the necessary parts for fixing is not compliant.
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L
Rating: 4 out of 5
The product itself is absolutely great. Assembly is actually very simple and problem-free. Only the delivery by the freight company could be improved. I ordered the desired delivery date, but unfortunately, I couldn't choose a date. I was just called and told that the delivery would come the next day. Even an approximate time frame of 3-4 hours could not be communicated. Therefore, the desired delivery date is unfortunately a pure waste of money.
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J
Rating: 4 out of 5
Very good product. Delivery on time.
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S
Rating: 4 out of 5
-
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F
Rating: 4 out of 5
VERY GOOD QUALITY ITEM - FAST AND FREE DELIVERY - INTERESTING PRICE
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B
Rating: 4 out of 5
very good
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B
Rating: 4 out of 5
Regarding the delivery: The trampoline arrived in damaged packaging. I was able to easily contact a France Trampoline advisor who gave me advice to validate the delivery despite the damaged packaging. The delivery person kindly waited while I took advice by phone. The product meets our expectations. The children spend hours on the trampoline!
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