Customer reviews of France Trampoline

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

Reviews 1, 2, 3 and 4 stars

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S
Sonia K.
Rating: 3 out of 5
following a purchase from 12/07/2017
good trampoline but difficulties in assembling it, due to an insufficient manual
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Didier R.
Rating: 4 out of 5
following a purchase from 14/07/2017
Very good
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Nicolas C.
Rating: 4 out of 5
following a purchase from 02/07/2017
Professional.
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D
Delphine B.
Rating: 4 out of 5
following a purchase from 02/07/2017
Nothing to say, everything went very well
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Anne-emmanuelle R.
Rating: 4 out of 5
following a purchase from 12/07/2017
good advice - rather fast delivery (within a week). The assembly guide could be more explicit to avoid having to do and undo to do it correctly.
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Lucien S.
Rating: 4 out of 5
following a purchase from 07/07/2017
Payment method by foreign credit card not fully operational
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David D.
Rating: 4 out of 5
following a purchase from 10/07/2017
Excellent product, of high quality. Fast delivery time and compliant with express option
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Jessica F.
Rating: 4 out of 5
following a purchase from 06/07/2017
Happy with my purchase
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Veronique C.
Rating: 4 out of 5
following a purchase from 07/07/2017
very good
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Federica B.
Rating: 4 out of 5
following a purchase from 07/07/2017
Everything as agreed top
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Claire T.
Rating: 4 out of 5
following a purchase from 07/07/2017
Good. Fast delivery
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Brigitte C.
Rating: 4 out of 5
following a purchase from 10/07/2017
A bit of a problem with the delivery. Delivery was scheduled for one day and was not respected without warning. Huge truck that could not pass by our house, delivered 200m away. Good product
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Christelle B.
Rating: 4 out of 5
following a purchase from 11/07/2017
No particular issues with the order. Product delivered on time and good responsiveness from the seller contacted by phone.
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Xavier C.
Rating: 4 out of 5
following a purchase from 08/07/2017
Very easy and quick assembly of the trampoline, however a hassle for the accessories if you don't have an electric screwdriver...
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Inma P.
Rating: 4 out of 5
following a purchase from 06/07/2017
Everything is very good. Highly recommendable.
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Eric M.
Rating: 4 out of 5
following a purchase from 07/07/2017
Responsive customer service.
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Valérie B.
Rating: 4 out of 5
following a purchase from 11/12/2016
We are very happy with our purchase, the delivery was made on time. Only small negative point, the plastic hooks break, I have to call customer service.
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Philippe S.
Rating: 3 out of 5
following a purchase from 30/06/2017
Very good product, but the instruction manual is totally useless. Some crucial points are rushed in a diagram where you can't see anything. It goes from a part in French to the next in German. Take example on ***!
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Response from France Trampoline
Hello, We would like to thank you for taking the time to give your feedback on your customer experience. Regarding the manuals, they have been reviewed recently and we have worked to improve the clarity of the diagrams. But we are recording your feedback and will work to make the illustrations even clearer. Regarding the German manual, it indeed follows the French manual. As you may know, we also sell trampolines in Germany, which is why we offer multilingual manuals. We remain at your disposal for any further comments or suggestions, The France Trampoline Team
C
Catherine C.
Rating: 4 out of 5
following a purchase from 01/07/2017
Very easy site but delivery was delayed. The delivery took place 10 days after the order, so we had to have it delivered elsewhere than at home because we were on vacation. Packages intact but we didn't have time to unpack.
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C
Cemal Ö.
Rating: 4 out of 5
following a purchase from 18/07/2017
A very good trampoline for the price. Unfortunately, I had imagined it a bit better, as it is very tight on the sides and way too soft in the middle. Additionally, 4 springs at each corner are not tensioned. Otherwise, I can only recommend it.
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Marc B.
Rating: 4 out of 5
following a purchase from 04/07/2017
In accordance with the descriptions. Very beautiful product, easy to assemble, we are satisfied with this purchase and recommend it.
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Serge R.
Rating: 4 out of 5
following a purchase from 03/07/2017
Deadlines respected. Friendly and polite delivery person. However, the pallet arrived disassembled but all items were present and in good condition.
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David C.
Rating: 4 out of 5
following a purchase from 05/07/2017
Well delivered, easy to assemble, sturdy and of good quality. Just one small point that bothers me, the protective cushion goes over the frame during jumps, very slightly revealing the springs and the metal frame. And yet I tightened the tensioners fully. And a small remark, you could make a kit with the protective skirt.
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Colette R.
Rating: 4 out of 5
following a purchase from 02/07/2017
very satisfied
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Ollivier L.
Rating: 4 out of 5
following a purchase from 03/07/2017
Good product. The package arrived on time but in a poor state. No parts were missing inside. The delivery person did not make much effort to drop it where we wanted.
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Robert H.
Rating: 4 out of 5
following a purchase from 02/07/2017
kit quite difficult to assemble. The fixings of the posts supporting the net on the base structure are too short. The screw length should be increased by 5 mm.
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Anick F.
Rating: 4 out of 5
following a purchase from 01/04/2017
good product corresponding to my search only concern the tool provided for assembly is not well adapted the pliers should be rounded like the tubes and have longer handles for more strength
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André G.
Rating: 4 out of 5
following a purchase from 14/04/2017
Product of good quality it seems. Fast delivery. One small downside though: we just installed it and we are disappointed that there are no perforations provided for the passage of the support posts of the net.
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Angelo Michel H.
Rating: 4 out of 5
following a purchase from 15/04/2017
Very difficult to reach the carrier by phone, about 10 calls during the day to make an appointment
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Sebastien V.
Rating: 4 out of 5
following a purchase from 24/04/2017
good provider but delivery not flexible (imposed schedule)
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Ludovic M.
Rating: 4 out of 5
following a purchase from 14/04/2017
Service rather correct overall with a few small details to improve. (a few small communication issues)
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Patrice W.
Rating: 4 out of 5
following a purchase from 03/05/2017
Delighted with the trampoline received. Just disappointed not to have been able to get the one ordered (with red opening)
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Pierre L.
Rating: 4 out of 5
following a purchase from 07/04/2017
A bit long delays
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Eric P.
Rating: 4 out of 5
following a purchase from 14/05/2017
Order and delivery without any issues. The 360 tent fits quite well on the Decathlon 365 trampoline. Easy to install, the kids love their new playhouse! The only downside is the quality of the attachments which seem quite fragile for long-term use and I regret that the tent is not waterproof in the rain, even if it means buying a slightly more expensive model.
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C
Colette M.
Rating: 4 out of 5
following a purchase from 15/05/2017
good
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Sophie S.
Rating: 4 out of 5
following a purchase from 22/04/2017
Good quality. I would have liked to know that the product was out of stock before ordering. As a result, delivery took 3 weeks instead of one. It's acceptable, but we would like to know this right after payment.
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Hélène G.
Rating: 4 out of 5
following a purchase from 27/03/2017
Great: the possibility to order spare parts. The quality of the products The follow-up from customer service staff Too bad: searching for parts is a bit complex (a filter to avoid mistakes in references would be a great help) Online order tracking is not very precise (in case of partial delivery, we cannot know where the rest is)
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Mylene H.
Rating: 4 out of 5
following a purchase from 02/04/2017
Even though it was a bit long, the service is very professional and the delivery was done without any problems. Nothing to complain about
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Sylvie U.
Rating: 4 out of 5
following a purchase from 19/04/2017
Great
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Paleni F.
Rating: 4 out of 5
following a purchase from 24/04/2017
good
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