Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 1, 2, 3 and 4 stars

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Colette M.

Published on 06/06/2017 à 08h18 following a purchase from 15/05/2017

good

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Sophie S.

Published on 04/06/2017 à 18h11 following a purchase from 22/04/2017

Good quality. I would have liked to know that the product was out of stock before ordering. As a result, delivery took 3 weeks instead of one. It's acceptable, but we would like to know this right after payment.

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Hélène G.

Published on 04/06/2017 à 13h58 following a purchase from 27/03/2017

Great: the possibility to order spare parts. The quality of the products The follow-up from customer service staff Too bad: searching for parts is a bit complex (a filter to avoid mistakes in references would be a great help) Online order tracking is not very precise (in case of partial delivery, we cannot know where the rest is)

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Mylene H.

Published on 03/06/2017 à 16h53 following a purchase from 02/04/2017

Even though it was a bit long, the service is very professional and the delivery was done without any problems. Nothing to complain about

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Sylvie U.

Published on 02/06/2017 à 18h55 following a purchase from 19/04/2017

Great

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Paleni F.

Published on 02/06/2017 à 15h16 following a purchase from 24/04/2017

good

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Veronique L.

Published on 02/06/2017 à 14h33 following a purchase from 12/04/2017

Very satisfied

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Cindy C.

Published on 02/06/2017 à 11h44 following a purchase from 29/04/2017

There was a missing screw in the package ....but apart from that...everything was perfect!!!

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Jerome T.

Published on 01/06/2017 à 20h39 following a purchase from 19/04/2017

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Yvan L.

Published on 01/06/2017 à 18h35 following a purchase from 10/05/2017

Good product.

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Agnès M.

Published on 01/06/2017 à 17h37 following a purchase from 21/04/2017

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Clément S.

Published on 01/06/2017 à 16h39 following a purchase from 10/04/2017

Efficient service, professional and friendly staff on the phone. A problem with the winter cover packaging which is too thin and the cover was damaged. The after-sales service reacted well and sent me a new cover. Well done.

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Nicolas G.

Published on 01/06/2017 à 13h58 following a purchase from 23/04/2017

We ordered spare parts for our trampoline. The site offers a wide choice of parts. The only reason I don't give 5 stars is the too long delay, considering that the parts were not in stock. Otherwise -.

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Marie G.

Published on 01/06/2017 à 11h22 following a purchase from 02/12/2015

Exchange with competent people, warranty that worked simply, product that satisfies us. If the next order of products of this type, it will be with you.

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Doriane P.

Published on 01/06/2017 à 10h14 following a purchase from 07/04/2017

Good description facilitating purchases.

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Alexia B.

Published on 01/06/2017 à 10h13 following a purchase from 16/04/2017

For the trampoline, I would have rather given 5 stars, I give 4 because of the delivery. The trampoline is very good: it seems solid, the jumping mat is quite flexible but not too much, it's pleasant to jump whether you are a young child or an adult. In terms of assembly, it's a bit long of course but quite easy. So we are happy with our purchase. The downside: the delivery!! I encountered a delivery person who couldn't find an address on his GPS, so he simply didn't come! He came the next day without notifying me while I was at work. And he also does not respect the merchandise, given the state of the boxes and the way he transports them! I reported this to customer service who was very correct and understanding.

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Christophe V.

Published on 01/06/2017 à 08h18 following a purchase from 13/04/2017

Fast and reliable, the product seems to be of very good quality. Good advice before purchase by phone.

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Julien T.

Published on 31/05/2017 à 20h42 following a purchase from 11/04/2017

Very good product, quality. But the packaging was in poor condition at delivery with torn cardboard. Fortunately, nothing was missing.

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Clara A.

Published on 31/05/2017 à 18h43 following a purchase from 14/04/2017

Trampoline of very good quality. Meets our expectations. We chose the 'Pack Basic Trampoline Jump’Up 360 with Net + Ladder + Anchoring Kit' and it is quite large; Our 2 youngest aged 6 and 11 have fun together and do not touch each other. I highly recommend.

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Caroline D.

Published on 31/05/2017 à 17h52 following a purchase from 16/04/2017

Very good product. However, delivery time not respected. But very good customer service. Thank you

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Emilie A.

Published on 31/05/2017 à 17h18 following a purchase from 26/11/2015

Quality trampoline, the children and we ourselves are delighted. Just a small downside, the black plastic hook attachments that hold the green cushions are not of good quality!!! A number of them broke in the first months of the trampoline. This is really surprising and unfortunate given the quality of the rest of the supplied parts. Sincerely, Mrs. Daudet Angelini

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Response from France Trampoline Published on 26/11/2015

Hello, We thank you for your (complimentary) comment on our products. Regarding the plastic hooks, we invite you to contact us again by email or by phone: we should be able to address this issue. We remain at your disposal, The France Trampoline Team

Suzanne M.

Published on 31/05/2017 à 16h30 following a purchase from 01/04/2017

Quite good

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Isabelle H.

Published on 31/05/2017 à 11h22 following a purchase from 25/04/2017

The quality of the product is there, only the delivery was a bit long

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Jean Luc D.

Published on 31/05/2017 à 10h26 following a purchase from 08/05/2017

result in line with what one expects from an online sales site

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Katty L.

Published on 31/05/2017 à 09h47 following a purchase from 04/04/2017

very good

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Thibault C.

Published on 30/05/2017 à 21h32 following a purchase from 23/04/2017

Second order placed. Correct deadlines and good quality products. However, a bit of a problem with order tracking when an item is unavailable. However, customer service reacted immediately following my complaint.

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Carlos S.

Published on 30/05/2017 à 19h26 following a purchase from 06/05/2017

Very good store. Fast and serious shipping. Highly recommendable

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Hubert L.

Published on 30/05/2017 à 15h21 following a purchase from 11/04/2017

Direct sales: very good!

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Marie Odile K.

Published on 30/05/2017 à 14h13 following a purchase from 31/03/2017

Order placed and paid online. I had to inquire myself several times about the delivery time. Delivery not made by the carrier on the indicated day. I had to contact France Trampoline to get a new delivery date. A follow-up and clearer information even by email would be welcome.

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Response from France Trampoline Published on 31/03/2017

Hello and thank you for your feedback, We have noted that you regretted a lack of communication regarding delivery times: we sincerely apologize for not having fully satisfied you on this point. We are very attentive to providing clear and detailed information to our customers: we will therefore double our efforts in this regard to raise your rating from 3 to 5 stars. We remain at your disposal for any questions or comments, The France Trampoline Team

Alain B.

Published on 30/05/2017 à 10h32 following a purchase from 15/04/2017

good product but no information on the delivery time despite several reminders thank you for improving your order tracking service

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Response from France Trampoline Published on 16/04/2017

Hello, We thank you for taking the time to evaluate your order and we are delighted to read that your product brings you complete satisfaction. We take note of your feedback on order tracking: we have experienced some supply issues in recent weeks (which were really not planned!) and this has disrupted the tracking of some customers' orders. We are truly sorry and will work to improve the information for our customers. We remain at your disposal for any questions or comments, The France Trampoline Team

Colette M.

Published on 30/05/2017 à 09h45 following a purchase from 10/04/2017

Good

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Delphine R.

Published on 29/05/2017 à 20h14 following a purchase from 30/03/2017

good product assembly of the trampoline a bit difficult delivery without issues trampoline of good quality

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Mickael L.

Published on 28/05/2017 à 16h21 following a purchase from 13/04/2017

good quality trampoline except for the hooks of the safety net (purchased during a previous order) that attach to the springs several broke on the first days. For the handling of the order and delivery nothing to complain about it was very fast

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Eric L.

Published on 27/05/2017 à 19h53 following a purchase from 04/05/2017

I had to call because the carrier was delayed on the scheduled date! After that, everything went back to normal

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Karine B.

Published on 27/05/2017 à 18h26 following a purchase from 22/04/2017

very good product

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Anna C.

Published on 27/05/2017 à 14h15 following a purchase from 18/04/2017

no remarks to make product arrived on time filmed on pallet everything is good product

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Christian G.

Published on 27/05/2017 à 13h52 following a purchase from 25/04/2017

Despite stock shortages, delivery was quite fast, product easy to assemble, clear instructions.

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Philippe D.

Published on 26/05/2017 à 19h54 following a purchase from 03/05/2017

Good quality product

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Didier H.

Published on 26/05/2017 à 19h47 following a purchase from 15/04/2017

delivery corresponding to the order. Clear ordering website.

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Sylvain P.

Published on 26/05/2017 à 18h32 following a purchase from 25/04/2017

One item missing from my order: it concerns the three balls that I still have not received; on the spa side, no problems

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