Customer reviews of France Trampoline

Hello Madam, Thank you for your message. We are sorry to hear that the quality of our protective cushions does not meet your expectations. Could we ask you to send us a photo of your installation so that we can assess the situation and see how we can resolve it? Furthermore, we are surprised by your comments on the cushion you ordered. Indeed, the quality of the foam and PVC is the same as that of the products purchased in 2020. Best regards, The France Trampoline team.

Hello Madam, We sincerely apologize once again for the delay in responding to your request. As we discussed, we would have proceeded with an immediate exchange if it had been possible, but this item is again out of stock due to an excessive number of pre-orders compared to our supply. The replacement may take place in autumn 2024, to our great regret. We are completely open to the idea of offering you a commercial gesture to compensate for this situation. What would you say to new accessories for your ninja course? We await your response. Best regards, The France Trampoline team.

Hello Madam, We are sorry for the delivery delay. When you purchased on pre-order, the product was indeed announced as being restocked for 30/03. We were only able to send you your order a month later because logistical problems unfortunately caused delays in processing some of our orders, including yours. We sincerely apologize for this. Please do not hesitate to contact our customer service to benefit from a commercial gesture on your next order. Best regards, The France Trampoline team.

Hello Sir, Thank you for your attention to the security of our website. Please know that we are also very attentive to this issue. The security of our customers' data is our priority. Contrary to what you may have identified, the form for entering banking information is not on our website but is contained in an Iframe. This iframe is managed by our payment partner Lyra. Therefore, they collect the banking information. Here is the list of certifications of our banking partner: PCI DSS 3.2 approval, 3DS V2 certificate (EMVCo, Visa, Mastercard, CB, Amex, Diners), ACPR approval (Banque de France), Visa Merchant Agent certificate, GIE CB certificate, MasterCard SecureCode, Diners protectbuy 2 certificate, AMEX Safekey 2 certificate. If you would like to discuss the security of our website, we can connect you with our security team who will be happy to clarify any points that may lack clarity. Thank you, The France Trampoline team.

Hello, Thank you for your feedback. We are very sorry for the inconvenience you have experienced with our products. Customer satisfaction is our priority, and we regret that you have had this experience. When a problem of this type occurs, we strongly encourage you to contact our customer service team within 3 days by email with photos of the problem encountered so that we can take the necessary steps to resolve it and send you replacement parts. We will contact you by email to discuss possible solutions and arrange for the faulty parts to be sent to you. Once again, we apologise for any inconvenience caused. Kind regards, The France Trampoline team.

Hello, Thank you for your feedback, we take them into account and will pass them on for the continuous improvement of our products. It seems that your first trampoline did not come from us, which would explain why the protective cushion does not fit perfectly. Indeed, if this is the case, although this cushion is suitable for your trampoline, it was not originally designed for your specific model. Regarding your comparison with the Gymnova brand, it is important to remember that our trampolines are specifically designed for individual leisure use, which differentiates them from professional gymnastics trampolines sold by Gymnova. Best regards, The France Trampoline team.

Hello, rest assured that we are putting pressure on the carrier every day to locate your pallet and deliver it to you as quickly as possible. The delivery time is indeed abnormally long and compensation will be provided after delivery, of course. The France Trampoline team

Hello, We are sorry to hear that you encountered problems with your trampoline. Even the heaviest trampolines, weighing between 100 and 200 kilos, can unfortunately fly away during storms. We recommend lowering your net when there is a risk of storm, as the stakes planted in the ground are not always sufficient to keep the trampoline in place. Regarding your order, one of the parts was out of stock at the time of your purchase. You were informed of this delay at the time of ordering, by phone and via our automatic email. We understand that this delay may have been frustrating, and we apologize for that. We are a company that aims to help our customers as much as possible by offering all possible spare parts, unlike some companies. Additionally, we granted you a discount on your order considering that you had recently purchased your trampoline. As for the fiberglass arcs, it is clearly stated on all our product sheets that they do not come with elastics, as they do not require them. Our customers have been using this system for years without encountering problems. We hope these clarifications address your concerns. If you have any other questions or needs, please do not hesitate to contact us. Best regards, The France Trampoline team

Hello, We apologize for the inconveniences encountered with your trampoline. To remedy this situation, we took immediate measures by sending you the basketball hoop as a goodwill gesture, as you requested, along with the missing bracket. We hope this action has contributed to your satisfaction and that you can now fully enjoy your trampoline. Best regards, The France Trampoline team

Hello, Thank you for sharing your opinion on our product. We take your comments into account, however, it is important to note that the materials used may vary depending on the trampoline model chosen. You opted for our entry-level trampoline Start'up, which is designed with lighter and thinner materials to offer an affordable product. If you are looking for a quality similar to what you had before, we recommend you look towards our round Jump'up or Boost'up models, which offer a more robust and durable structure. Additionally, when ordering multiple spare parts, feel free to contact us by email or phone. We would be happy to offer you a discount on the lot, as we understand that it can be costly to order many parts at once. If you have any other questions or concerns, please do not hesitate to contact us at any time. Best regards, The France Trampoline team.

Hello, Thank you for your feedback. We are very sorry for the inconvenience you have experienced with our slide. Customer satisfaction is our priority, and we regret that you have had this experience. Our slides are made from galvanised steel, designed to withstand the test of time and the elements. We are therefore very surprised and sorry to hear that your slide is deteriorating faster than it should. We'll be sending you an e-mail to find out more about the situation and come up with an appropriate solution. We hope that your children have been able to enjoy the slide. Kind regards, The France Trampoline team

Hello, your order is marked as delivered the day after it was shipped. If you still haven't received your package, we recommend that you contact our customer service by phone or email. We will get back to you quickly. The France Trampoline team.