France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
No problem with the order. For the delivery, there was a delay issue. Your service asked me to call the carrier, but that should have been done by your service, not asking the customer to take care of it. Upon delivery, the protective film was no longer there and one package was torn open with 2 loose metal pieces.
Translated reviews
S
Sabrina D.
Rating: 4 out of 5
following a purchase from 15/07/2016
Great product of good quality. Easy assembly. Nice team
Translated reviews
P
Pascale C.
Rating: 4 out of 5
following a purchase from 10/07/2016
Good quality, difficult assembly.
Translated reviews
A
Alain M.
Rating: 3 out of 5
following a purchase from 24/06/2016
Very good commercial service with professional and available telephone advice. Good product quality, which has its price. Very poor home delivery service (not precise and reliable in the delivery slots).
Translated reviews
Response from France Trampoline
Hello Sir, we apologize for the inconvenience caused by the delivery person. Normally, he respects the time slot validated by you via their website (to be done the day before delivery before 11 PM). The delivery person in charge of your package must have experienced a delay on one of his deliveries before yours, which delayed your reception. We renew our apologies for this issue and remain at your disposal. The France Trampoline team.
L
Lilia P.
Rating: 4 out of 5
following a purchase from 22/06/2016
Fantastic telephone attention, very enlightening and truthful in the information. The downside is that one product said it was in stock and in the end, the order came in two shipments. Thank you for the attention.
Translated reviews
C
Carole C.
Rating: 4 out of 5
following a purchase from 04/07/2016
This new net is of better quality, finer mesh, secured access. However, the perimeter of the carbon fiber arc is not large enough (missing 10 cm) to fit everything correctly. There are 10 cm left where the elastic is visible and unprotected. Overall, we are happy.
Translated reviews
Response from France Trampoline
Hello, we apologize for this inconvenience. An advisor will contact you to validate certain installation points with you. If necessary, he will send you an extension for the fiberglass arc. We remain at your disposal if you have any other comments. The France Trampoline team.
C
Christian M.
Rating: 4 out of 5
following a purchase from 11/07/2016
Correct. Fast and without problems.
Translated reviews
D
Denys B.
Rating: 4 out of 5
following a purchase from 01/06/2016
No problem. Conforms to my request
Translated reviews
B
Betty P.
Rating: 4 out of 5
following a purchase from 27/06/2016
It's a shame that I had to buy a complete kit of poles, foam, fiberglass rods AND NET to replace the safety net. Costing around *** for a product that is not worth ***.
Translated reviews
P
Pascal T.
Rating: 3 out of 5
following a purchase from 25/05/2016
Delivery wait time for the parts too long: 6 weeks.
Translated reviews
Response from France Trampoline
Hello Sir, We apologize for the delivery delay of your order but this was indicated at the time of purchase. We shipped it as soon as the product was available and on the date mentioned on the website at the time of purchase. We apologize once again for the wait and remain at your disposal. The France Trampoline team.
J
Jean Stephane M.
Rating: 4 out of 5
following a purchase from 10/07/2016
The order went well and the scheduling for delivery was good too. The product is of quality (robustness, quality of the fabric). Assembly is complicated in some aspects (mainly the angles that need to be perfect) and we had to work together with 4 people to achieve it. A beautiful product that I hope will last over time.
Translated reviews
A
Anne P.
Rating: 4 out of 5
following a purchase from 23/05/2016
The trampoline is perfect and suitable for everyone from the smallest to the largest. One concern: the delivery of the additional order which was very laborious... Cancellations in cascades... It lasted a week! A concern, not really a problem.
Translated reviews
A
Aurélie R.
Rating: 4 out of 5
following a purchase from 31/05/2016
Calculating the object in relation to the ground was easy thanks to the data. Trampoline conforms to the description and notable quality. Delivery matched the given timeframe. Delivery person (*** from Chaumaz transport) super nice, efficient, in short, pure happiness. My daughter, her friends, and I are delighted!!
Translated reviews
E
Elvine L.
Rating: 4 out of 5
following a purchase from 02/06/2016
Very good service
Translated reviews
N
Nelly L.
Rating: 4 out of 5
following a purchase from 26/06/2016
Nothing to say, customer service always impeccable!
Translated reviews
B
Bruno M.
Rating: 4 out of 5
following a purchase from 28/06/2016
Received on time in good condition. A bit difficult to assemble regarding the parts to be fitted. Plan to have a mallet and a wooden board and a strong clamp to reorient the holes towards the pegs. Stable product. Appears solid.
Translated reviews
E
Eric G.
Rating: 4 out of 5
following a purchase from 06/07/2016
Quality material and very fast shipping
Translated reviews
C
Claude S.
Rating: 4 out of 5
following a purchase from 04/07/2016
Product conforms to the order. Delivery as planned and very nice and helpful delivery person. Very good.
Translated reviews
S
Stephane B.
Rating: 4 out of 5
following a purchase from 05/07/2016
The order did not arrive at the scheduled time but 4 hours later. Otherwise, the ordered spring is not the corresponding one, not very serious...... for the rest no worries.
Translated reviews
A
Aurelie G.
Rating: 4 out of 5
following a purchase from 06/07/2016
Nothing to say. Very good service.
Translated reviews
A
Annie M.
Rating: 3 out of 5
following a purchase from 06/07/2016
It took several months for me to obtain the item I wanted to order ......
Translated reviews
Response from France Trampoline
Hello Madam, we have taken your feedback on the delivery of the pink cushion 3m00 into account. Indeed, we had a 3-month stock shortage on this item. A professional chose to equip himself with several cushions of this reference and ordered all our stock at the time. It indeed took us several months for you to be delivered. We apologize for this inconvenience and hope it will not happen again. The France Trampoline team.
J
Jean Claude M.
Rating: 4 out of 5
following a purchase from 07/07/2016
I hope it holds up as well as the first one????
Translated reviews
M
María M.
Rating: 4 out of 5
following a purchase from 03/07/2016
Improve the assembly instructions
Translated reviews
J
Jean Luc L.
Rating: 4 out of 5
following a purchase from 01/07/2016
No worries
Translated reviews
P
Pierre T.
Rating: 3 out of 5
following a purchase from 28/06/2016
Very nice trampoline. Incomplete delivery. Delivery to a neighbor!!
Translated reviews
Response from France Trampoline
Hello Sir, we are delighted to see that the trampoline received pleases you and your children. They should not get off it so soon. Indeed, the delivery of the trampoline was received by a neighbor and some springs were missing. These have been immediately resent to your home within 48 hours by carrier so that you can assemble the trampoline the following weekend. We apologize for the inconvenience caused and remain at your disposal if needed. The France Trampoline team.
M
Monsieur D.
Rating: 4 out of 5
following a purchase from 29/06/2016
Good phone service too.
Translated reviews
J
Jacques B.
Rating: 4 out of 5
following a purchase from 29/06/2016
Improve the delivery system: more precise time slots, prior information on accessibility (in my case, the delivery person arrived with a large truck, impossible to go up the path leading to the garden. I had to carry the device in pieces).
Translated reviews
J
Julien B.
Rating: 4 out of 5
following a purchase from 23/06/2016
Quality material and service to match.
Translated reviews
C
Carlos Q.
Rating: 4 out of 5
following a purchase from 20/06/2016
Yes, I am satisfied and would recommend to others
Translated reviews
G
Guillaume J.
Rating: 4 out of 5
following a purchase from 30/06/2016
We are satisfied with the product and the after-sales service requested due to a missing item in the delivery.
Translated reviews
J
Juliette R.
Rating: 4 out of 5
following a purchase from 24/06/2016
Very good trampoline delivered quickly, robust and safe. However, the assembly instructions are very poorly made and it took more than 2 hours for 2 handy adults to assemble everything!!!!
Translated reviews
F
Florence C.
Rating: 4 out of 5
following a purchase from 27/06/2016
Following a delivery problem, the solution was quick and met our expectations, 4 stars and not 5 because there was this delivery problem
Translated reviews
S
Seif B.
Rating: 3 out of 5
following a purchase from 26/06/2016
Hello, Delivery and product conform to the order - We bought a protective cover for the trampoline but ultimately the installation of the cover with the net turns out to be very complex because it requires at least two people, patience, and especially strength to insert the cover between the net and the trampoline - Purchase not recommended if the trampoline is equipped with a net .....
Translated reviews
Response from France Trampoline
Hello Madam, we have taken your comment into account. We are sorry to see that the cover does not satisfy you, but to be honest, we have not received feedback like yours regarding the installation of the protective cover. Certainly, the safety net must be detached to install it. If a cover is installed over the net, it will create a huge wind catch. It is a method that takes a bit of time but remains the only effective way to protect your trampoline for long-term use. We remain at your disposal if you have any questions. The France Trampoline team.
B
Benoit L.
Rating: 4 out of 5
following a purchase from 27/06/2016
Trampoline conforms to the description and delivery within the announced deadlines. However, the assembly instructions being intended for several sizes (Access range), some parts for ours (diameter 180) were missing (as they were not necessary); this misled us a bit and therefore complicated the task: we thought we had missing parts.
Translated reviews
S
Sabrina G.
Rating: 4 out of 5
following a purchase from 26/06/2016
Product conforms to the description, good quality frame and overall well thought out. Delivery on time.
Translated reviews
D
Desanges M.
Rating: 4 out of 5
following a purchase from 25/06/2016
Very satisfactory handling and delivery speed
Translated reviews
L
Laurent D.
Rating: 4 out of 5
following a purchase from 24/06/2016
Delivery without problems, boxes of tubes very damaged.
Translated reviews
G
Guillaume D.
Rating: 4 out of 5
following a purchase from 27/06/2016
Nothing to report
Translated reviews
B
Bruno D.
Rating: 4 out of 5
following a purchase from 22/06/2016
You mistakenly delivered a round trampoline cover while it is rectangular. Can you proceed with the replacement?
Translated reviews
Response from France Trampoline
Hello, we will contact you today to address this issue. Indeed, it is not normal that you received a round cover when you had ordered a rectangular cover. Our preparation service will proceed with sending a rectangular cover today. We apologize again for this inconvenience. The France Trampoline team.
M
Martial B.
Rating: 4 out of 5
following a purchase from 26/06/2016
Good service
Translated reviews
We use cookies for audience measurement and improving user experience.
English 