France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
No assembly guide with the package. The assembly guide I found is not very helpful, not precise at all! And finally a piece of advice: the brackets for fixing the net support tubes should be 3 mm longer.
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Response from France Trampoline
Hello, We apologize for this malfunction. This is not normal and we have not received any other feedback from other customers with such an issue. We will send you the manual by email right now. We also invite you to watch our YouTube videos if it is still necessary and check your installation. Please know that we remain at your disposal if needed. The France Trampoline team.
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Sophie C.
Rating: 4 out of 5
following a purchase from 11/06/2016
Very good trampoline, I recommend.
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Philippe P.
Rating: 4 out of 5
following a purchase from 22/06/2016
Delivery was taken into account quickly and delivered within 5 days very well. Trampoline not yet assembled, I will see after assembly.
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Sabine M.
Rating: 4 out of 5
following a purchase from 17/06/2016
The delivery went well. The product seems to be of quality. But disappointment during assembly: there is an error at the beginning of the assembly manual, so we had to redo the work we had done + difficulties with the assembly of the net.
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Auli G.
Rating: 4 out of 5
following a purchase from 23/05/2016
After studying trampolines on the French market, we chose the Jump from France Trampoline. The sales services are good and the delivery took place correctly. The trampoline has just been assembled. It meets our expectations. However, the assembly instructions could be much better. It is not necessarily the best solution to simply translate the original instructions into French. The assembly requires tools that should be specified in advance. Additionally, at least two people are needed to assemble it. Moreover, one of the two must necessarily have strength. It is not child's play. Offering assembly at a reasonable price would be a great plus in service.
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Response from France Trampoline
Hello Sir, we thank you for your feedback and are pleased to see that the JUMP'UP trampoline meets your family’s needs. Regarding the assembly, we do indicate on the first page of the manual that two people are needed to assemble it. Indeed, there are many springs and a lot of tension is created with the springs, but this is necessary to have quality bounce, which you now have with one of our trampolines. We remain at your disposal if needed. The France Trampoline team.
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Gilles F.
Rating: 4 out of 5
following a purchase from 21/06/2016
THE ORDER DELIVERED ON TIME, EVERYONE IS LISTENING, SMALL QUALITY ISSUE ON 1 HOOK OF THE SAFETY NET (BROKEN) VERY GOOD PRODUCT, VERY HIGH QUALITY AT THE FRAME LEVEL, BUT A TEENAGER JUMPING A LITTLE HIGH CAN CATCH THE FIBERGLASS ARCH THAT HOLDS THE PROTECTION NET, AND THE METAL SLEEVES ARE NOT OF THE SAME QUALITY AS THE REST, VERY THIN, ONE SLEEVE BROKE FOR NOW I DON'T KNOW HOW TO REPAIR. OTHERWISE, THE TEAM IS VERY COMMERCIAL, I HAVE NOT YET CALLED TO EXPOSE MY PROBLEM.
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Response from France Trampoline
Hello Sir, We thank you for your feedback and are pleased to see that the ordered trampoline meets your expectations. We will quickly contact you regarding the customer service elements and check the installation of your trampoline with a photograph. We remain at your disposal. The France Trampoline team.
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Eric M.
Rating: 4 out of 5
following a purchase from 18/06/2016
Very good product, excellent quality-price ratio, package very well protected, the only downside is that one of the net's attachment on the post was missing, I had to make one, better follow-up during preparation...
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Response from France Trampoline
Hello Sir, We have read your comment. One of our sales representatives will contact you today to send you an end piece. It is indeed not normal that you did not receive the expected number of end pieces. We sincerely apologize for this inconvenience and remain at your disposal if you have any questions. The France Trampoline team.
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Sandrine B.
Rating: 4 out of 5
following a purchase from 14/06/2016
quality material
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Nicolas B.
Rating: 4 out of 5
following a purchase from 13/06/2016
Hello, nothing to say except for the unavailability of the product at the time of the order. Best regards.
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Laure S.
Rating: 4 out of 5
following a purchase from 30/05/2016
Very good product prepared and shipped very quickly. Only a delivery problem tarnished this beautiful purchase (subcontractor). I still recommend France trampoline for its quality products and the kindness of the advisors on the phone.
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Jean-marc L.
Rating: 4 out of 5
following a purchase from 12/06/2016
Fast shipping and carefully packaged
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Maite H.
Rating: 4 out of 5
following a purchase from 14/06/2016
Order conforming to the request, delivered on time.
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Pierre K.
Rating: 4 out of 5
following a purchase from 14/06/2016
Very good quality material, just missing assembly videos (trampoline roof...)
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Diana D.
Rating: 4 out of 5
following a purchase from 16/06/2016
Everything was well managed and fast. No criticism to make
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Fakani S.
Rating: 4 out of 5
following a purchase from 12/06/2016
Everything was respected. The waiting time because the product was out of stock (very short), the delivery and product of very good quality. Very satisfied from start to finish.
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Martine V.
Rating: 4 out of 5
following a purchase from 13/06/2016
nothing to report, very good
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Thomas M.
Rating: 3 out of 5
following a purchase from 11/06/2016
I am satisfied with the service and the product overall, however upon unpacking several black plastic 'attachments' were broken, which is a shame for a new product. Regards ***
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Response from France Trampoline
Hello Sir, We have taken your feedback into account and we apologize for the inconvenience caused. We are contacting you immediately to resolve your case and will send new hooks quickly. We renew our apologies and remain at your disposal. The France Trampoline team.
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Frederic L.
Rating: 4 out of 5
following a purchase from 22/05/2016
Beautiful craftsmanship, beautiful quality. The only downside is that the ladder is not level (unnecessary for adults). I may be in the minority, but I would have liked to have it without the safety nets that I removed, finding them unnecessary (no children). Overall very positive.
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Juan Pedro T.
Rating: 3 out of 5
following a purchase from 13/06/2016
I found it quite difficult to contact you by phone. Otherwise, everything was fine.
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Bernard V.
Rating: 4 out of 5
following a purchase from 08/06/2016
Nothing to complain about, no problems.
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Eve G.
Rating: 4 out of 5
following a purchase from 11/06/2016
The product listing is not clear enough regarding the presence or absence of the ladder in the sale price of the trampoline. It appeared in the situational photo of the trampoline and I therefore thought I would receive it. I was disappointed to find otherwise upon receiving my package. Otherwise, very efficient delivery, well-packaged parcel.
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Jocelyne G.
Rating: 3 out of 5
following a purchase from 13/06/2016
A person weighing 70kg tried it but when jumping the trampoline mat touches the ground and it's painful. I am disappointed for this reason as it was said to support up to 90kg! If there is a solution, please write to me.***
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Response from France Trampoline
Hello, this fitness trampoline is designed for fitness exercises that require rather quick and sustained movements and is not to be used for high jumps with the support bar. Indeed, with 8mm elastics, it is possible to touch the ground. We plan to develop a second model with 10mm elastics for interested gyms. We apologize for the inconvenience and remain at your disposal. The France Trampoline team.
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Olivier L.
Rating: 4 out of 5
following a purchase from 07/06/2016
Perfect! Product delivered quickly and corresponding to the request. 1 star less because the price remains a bit high...
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Stephanie L.
Rating: 4 out of 5
following a purchase from 14/06/2016
I am satisfied with my order, my only regret is that there are no promotions on spare parts! I chose my trampoline from France trampoline for the quality and my order cost me almost half the price of the trampoline! But I would still recommend this site.
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Eric J.
Rating: 4 out of 5
following a purchase from 12/06/2016
The product seems good, we'll see in use. Fast delivery. The user manual, however, could be a tad clearer.
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Lucie G.
Rating: 4 out of 5
following a purchase from 11/06/2016
Very fast delivery as ordered on Saturday and delivered the following Tuesday!! Good quality so far, assembly a bit long, fortunately there was a tutorial on *** because the provided instructions are not very clear!
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Regine C.
Rating: 4 out of 5
following a purchase from 22/02/2016
good telephone reception and commercial responsiveness present.
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Patrice T.
Rating: 4 out of 5
following a purchase from 11/06/2016
Serious provider.
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Marie-laure S.
Rating: 4 out of 5
following a purchase from 13/06/2016
Too bad that part of my order does not correspond to what I wanted. The shipping costs are so high that it costs me more to resend and exchange than to keep uselessly small sleeves...
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Yvon B.
Rating: 4 out of 5
following a purchase from 07/06/2016
Nothing to report
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Nathalie M.
Rating: 4 out of 5
following a purchase from 06/06/2016
Very good service
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Carole T.
Rating: 4 out of 5
following a purchase from 03/06/2016
The advice obtained by phone before the purchase allowed me to choose the most suitable trampoline for my children. We set up the Waouh trampoline almost 2 weeks ago and the kids can't get enough of it (even my 6-year-old son who had some apprehensions at first). Despite a high price, it is clear that the quality of this model is there: all the components are solid and robust. We are considering disassembling it and storing it in our garage for long-term preservation.
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Martine B.
Rating: 4 out of 5
following a purchase from 08/06/2016
Good value for money. Only the trampoline leg/net pole attachments tend to slip due to the wind. A small design flaw due to the use of plastic spacers that can only slip on poorly tightened galvanized tubes.
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Alain C.
Rating: 4 out of 5
following a purchase from 08/06/2016
hello good reception of my order delivery in accordance with your sales conditions best regards
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Julien D.
Rating: 4 out of 5
following a purchase from 06/06/2016
Very good quality
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Olivier R.
Rating: 3 out of 5
following a purchase from 08/06/2016
hello disappointed to have received the trampoline without checking it, a twisted bracket and all the hooks holding the net were breaking one after the other. After calling, we were told that there were new standards and that they were replaced by steel hooks. Why not have done this before delivering it to us? Now everything is back in order and the children are happy.
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Response from France Trampoline
Hello, we apologize for the inconveniences caused by the hooks of the safety net. As you may have noticed, we sent you replacement parts within 48 hours and your children are still enjoying the trampoline for many years. If you need anything, we remain at your disposal. The France Trampoline team.
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Pernet S.
Rating: 4 out of 5
following a purchase from 08/06/2016
quality product and customer service. fast delivery.
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Suzanne P.
Rating: 3 out of 5
following a purchase from 07/06/2016
Correct.
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Response from France Trampoline
Hello, we have taken your feedback into account regarding the purchase of a jumping mat for a trampoline with a diameter of 2.44m and which has 48 attachments for 140mm springs. Please note that we have added a reinforcement strap under the attachments of each triangle and that your jumping mat will not tear. Hoping that you appreciated this important detail for the quality of your purchase, we remain at your disposal. The France Trampoline team.
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Janine-agnes G.
Rating: 1 out of 5
following a purchase from 03/06/2016
Hello, I still haven't assembled the trampoline. My children are coming for the holidays with my little girls. They will do the assembly. Certainly very soon. My little girls are eager to come to Brittany (for the trampoline)....Best regards. ***
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Response from France Trampoline
Hello Madam, we are delighted to see that you have received your order and that the assembly will be done by your children during the holidays. Everything seems to be going well, but we do not understand why you rated us 1 star out of 5. If you wish to change your rating, you can request it by email so that the independent company Ekomi can send you a link to update your comment. Regarding the upcoming assembly, you can advise your children to visit our video page to watch our assembly videos. We remain at your complete disposal for any questions. The France Trampoline team.
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Sébastien G.
Rating: 4 out of 5
following a purchase from 02/06/2016
Quality trampoline++ Serious delivery.
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