Customer reviews of France Trampoline

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 22 066 published reviews
5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

Reviews 1, 2, 3 and 5 stars

Reset filters
M
Michel B.
Rating: 5 out of 5
following a purchase from 07/09/2021
Order delivered on time at the relay point. No remarks to make.
Translated reviews
V
Virginie M.
Rating: 5 out of 5
following a purchase from 29/06/2021
The trampoline is of very good quality; delivery was delayed but everything was done to minimize the delay. Nothing to complain about!
Translated reviews
A
Anh Huy L.
Rating: 5 out of 5
following a purchase from 31/07/2021
Quality product, assembly instructions quite precise. Assembly requires two people but it is possible to do it alone with a lot of time! The trampoline seems very solid to see with use over time.
Translated reviews
M
Manel Ò.
Rating: 5 out of 5
following a purchase from 06/09/2021
I am very satisfied with the product and the service, I recommend it
Translated reviews
S
Sylvain M.
Rating: 5 out of 5
following a purchase from 04/07/2021
Material received within the announced time during the purchase. Very good quality material. My children enjoy it greatly.
Translated reviews
C
Christine V.
Rating: 5 out of 5
following a purchase from 31/08/2021
We can buy the parts to replace the defective ones. Perfect for keeping the trampoline in good condition. It is like new!
Translated reviews
S
Stéphanie J.
Rating: 2 out of 5
following a purchase from 02/12/2019
Order compliant with expectations, however after 21 months the fabric is pierced. Yet the tchoukball was brought in after each use.
Translated reviews
Response from France Trampoline
Hello, thank you for your feedback. Please feel free to contact our customer service with photos of the product ([email protected]). A replacement net is also available on our site (https://france-trampoline.com/fr/but-cible/2409-filet-but-de-tchoukball-3700730425773.html). Best regards, the France Trampoline team.
L
Laurence C.
Rating: 1 out of 5
following a purchase from 09/08/2021
The announced deadlines are not respected and assumed. We purchased a ninja course, 2 jump'up 360 trampolines, accessories, and spare parts about 8 months ago due to a violent weather episode. You refused to send us an invoice including the trampoline purchased in December 2020 and the accessories purchased a month later (they were not available at the time of the trampoline purchase), to facilitate a partial refund from the insurance. Moreover, the price of the trampoline has increased by 20% in 6 months and you did not want to make a commercial gesture. You will understand our dissatisfaction.
Translated reviews
Response from France Trampoline
Hello, thank you for your comment. After checking, the invoice was sent to you by email on 22/06. The email may have arrived in your spam, we apologize for these circumstances. Invoices are otherwise directly available in your customer area if needed. The prices of our trampolines have indeed increased due to the rise in raw material prices with the health crisis. We had to adapt and align our prices with those of the market. Best regards, the France Trampoline team.
D
Delphine C.
Rating: 5 out of 5
following a purchase from 23/07/2021
Very professional and very kind.
Translated reviews
C
Coralie C.
Rating: 3 out of 5
following a purchase from 17/08/2021
Very nice and good product. Unfortunately, there is a small problem and after contacting the company by phone still no response.
Translated reviews
Response from France Trampoline
Hello, thank you for your feedback. You must have called us outside of our opening hours. We do our best to contact customers back as quickly as possible. Please feel free to call our customer service between 9 am and 12 pm or from 1:45 pm to 6 pm at 0556360462 or by email ([email protected]) if the problem persists. Best regards, the France Trampoline team.
E
Emmanuelle F.
Rating: 5 out of 5
following a purchase from 07/09/2021
Plan not obvious but we managed to get there.
Translated reviews
S
Sascha W.
Rating: 5 out of 5
following a purchase from 06/09/2021
Everything went smoothly despite the complaint
Translated reviews
R
Rolando J.
Rating: 5 out of 5
following a purchase from 06/09/2021
Great contact with customer service, very satisfied with the solution found.
Translated reviews
M
Michel G.
Rating: 5 out of 5
following a purchase from 02/09/2021
SUPER
Translated reviews
G
Géraldine D.
Rating: 5 out of 5
following a purchase from 15/07/2021
Very good
Translated reviews
G
Gerard B.
Rating: 5 out of 5
following a purchase from 13/07/2018
Reliable and fast
Translated reviews
A
Amelie N.
Rating: 5 out of 5
following a purchase from 14/08/2021
Very good
Translated reviews
C
Christine D.
Rating: 5 out of 5
following a purchase from 31/08/2021
Everything was perfect. The delivery was on time. The delivered items were as expected, without surprises. I recommend FRANCE TRAMPOLINE where I have been ordering items since 2009 with complete confidence.
Translated reviews
J
Joseph P.
Rating: 5 out of 5
following a purchase from 01/09/2021
VERY GOOD QUALITY PRODUCT
Translated reviews
L
Lorenzo L.
Rating: 5 out of 5
following a purchase from 31/08/2021
good service
Translated reviews
C
Cécile R.
Rating: 5 out of 5
following a purchase from 02/09/2021
our order went well.
Translated reviews
S
Stephanie C.
Rating: 5 out of 5
following a purchase from 21/06/2021
Very good material
Translated reviews
F
Franck M.
Rating: 5 out of 5
following a purchase from 28/08/2021
Great order well placed Quality trampoline the kids are having fun thank you
Translated reviews
R
Remy V.
Rating: 5 out of 5
following a purchase from 21/08/2021
Order received quickly. Large selection of spare parts.
Translated reviews
J
Jules S.
Rating: 5 out of 5
following a purchase from 01/09/2021
Fast delivery and quality product
Translated reviews
B
Bernard B.
Rating: 3 out of 5
following a purchase from 31/08/2021
I called to find out which net I should order but I was not fully informed which means I did not order the right model. The exchange was accepted but I had to cover the shipping costs.
Translated reviews
Response from France Trampoline
Hello, thank you for your comment. According to our system, your order was placed directly on our site. Therefore, returns and exchanges are at the customer's expense. We do our best to ensure that our product sheets are as complete as possible. Our customer service is available for any additional information before ordering. Best regards, the France Trampoline team
J
Jean Claude F.
Rating: 5 out of 5
following a purchase from 12/05/2021
Very good service overall
Translated reviews
C
Christophe M.
Rating: 3 out of 5
following a purchase from 15/06/2021
Delivery time much too long: about 2 months for a ladder.
Translated reviews
Response from France Trampoline
Hello, thank you for your comment. When you ordered on 15/06, the restocking date for the trampoline was 06/08, as indicated on the product sheet. The product was finally shipped on 01/09 due to an additional delay. We apologize for these circumstances and do our best to inform our customers of the most realistic restocking dates possible. Best regards, the France Trampoline team
P
Pierre Sylvain C.
Rating: 5 out of 5
following a purchase from 22/07/2021
very good
Translated reviews
P
Pitie J.
Rating: 5 out of 5
following a purchase from 30/08/2021
Excellent advice at the time of ordering, followed by careful shipping. The products are of quality and very well thought out.
Translated reviews
L
Luca F.
Rating: 5 out of 5
following a purchase from 15/07/2021
Excellent product to recommend. The ordering process is fast and customer service is impeccable.
Translated reviews
A
Aimee S.
Rating: 5 out of 5
following a purchase from 02/08/2021
top
Translated reviews
N
Nicolas Q.
Rating: 5 out of 5
following a purchase from 28/08/2021
Perfect
Translated reviews
N
Nicolas M.
Rating: 5 out of 5
following a purchase from 29/08/2021
Everything met our expectations, but the customer service platform is a bit cumbersome
Translated reviews
H
Hélène G.
Rating: 5 out of 5
following a purchase from 30/08/2021
A quality product with top order processing speed! Thank you
Translated reviews
S
Sabine H.
Rating: 5 out of 5
following a purchase from 14/08/2021
perfect service
Translated reviews
C
Christine C.
Rating: 5 out of 5
following a purchase from 25/08/2021
Good quality
Translated reviews
M
Maryline L.
Rating: 5 out of 5
following a purchase from 25/08/2021
perfect
Translated reviews
J
Jean-marc G.
Rating: 5 out of 5
following a purchase from 21/04/2021
Your advice and your response speed when placing my order were excellent. The follow-up and the information received surprised me: it's the best service I've ever received, even at ***! Well done!
Translated reviews
J
Jessy G.
Rating: 5 out of 5
following a purchase from 16/08/2021
Quality products and fast delivery. Very satisfied. I recommend.
Translated reviews
We use cookies for audience measurement and improving user experience.