France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Based on your advice, the product does not match, I need to change the springs.
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Response from France Trampoline
Hello, thank you for your comment. Our advisors are trained and know our products to best inform our customers - we apologize if there was an error. Please feel free to contact our customer service ([email protected]) with the dimensions of your trampoline and photos so we can investigate this issue and find a solution. Best regards, the France Trampoline team
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Frédéric M.
Rating: 5 out of 5
following a purchase from 29/07/2021
Product as described
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Marie-Sophie G.
Rating: 5 out of 5
following a purchase from 26/07/2021
Perfect
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Beatrix G.
Rating: 3 out of 5
following a purchase from 31/05/2021
No issues with France Trampoline, you communicated very well regarding the product shortage and then regarding the delivery announcement. I regret that the delivery person did not have my mobile number. I was able to track the package's journey but had no indication of the delivery date and time slot... if I hadn't been there, I would have been penalized and it wouldn't have been my fault.
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Response from France Trampoline
Hello, thank you for your feedback. Our system kept the information from your first order in 2017 and transmitted your landline number to the carrier instead of your mobile, hence the delivery information issue. We apologize for these circumstances and will improve this. We are delighted that you finally received your net! Best regards, the France Trampoline team
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Bruno C.
Rating: 5 out of 5
following a purchase from 28/07/2021
Nothing to say, everything was correct
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Martine D.
Rating: 5 out of 5
following a purchase from 03/05/2021
Good quality
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M R.
Rating: 5 out of 5
following a purchase from 08/07/2021
Delivered on time
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Sylvaine D.
Rating: 3 out of 5
following a purchase from 20/07/2021
The delivery was too long compared to the announced time
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Response from France Trampoline
Hello, thank you for your feedback. When you ordered on 20/07, the net was not in stock before 30/07, as indicated on the product sheet. We sent you the product on 04/08. We apologize for these few days of delay and do our best to ensure our customers receive their orders as quickly as possible. Best regards, the France Trampoline team.
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Damien B.
Rating: 5 out of 5
following a purchase from 29/07/2021
High quality trampoline it seems (time will confirm hopefully). Only concern: the net attachments were not up to the rest (brittle) and replaced without any issue with spare parts. So very responsive and high-quality customer service. Very satisfied with this purchase.
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Jennifer B.
Rating: 5 out of 5
following a purchase from 05/07/2021
Article as described. Had to pre-order as the item was only available in 6-8 weeks. Everything went smoothly. The item was shipped independently and arrived within the 8 weeks. Everything is great!
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Christophe R.
Rating: 1 out of 5
following a purchase from 18/05/2021
Order placed in April announced for delivery at the end of May and postponed to August without warning. Disappointed by the lack of professionalism regarding the delivery
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Response from France Trampoline
Hello, thank you for your comment. When you ordered in mid-May, the net was not in stock before 30/06, as indicated on the product sheet. In mid-June, we informed you by email that the restocking delay would unfortunately be a bit longer than expected. Upon receipt in our warehouses, we sent it to you without delay on 04/08. We apologize for the waiting time and do our best to inform our customers. Best regards, the France Trampoline team.
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Bernardo C.
Rating: 5 out of 5
following a purchase from 02/08/2021
efficient and quick in the service
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Caroline E.
Rating: 5 out of 5
following a purchase from 31/07/2021
Very good
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Lionel S.
Rating: 5 out of 5
following a purchase from 02/08/2021
Perfect
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Cecile B.
Rating: 5 out of 5
following a purchase from 01/08/2021
The new mat fits perfectly on my trampoline
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Bertrand M.
Rating: 1 out of 5
following a purchase from 04/06/2021
Order received one month late, incomplete, got lost in delivery, delivered to another department, we had to arrange with the person who received it on our behalf to retrieve the material.
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Response from France Trampoline
Hello, thank you for your feedback. We indeed had some transport issues with your package and have followed the process by email and phone exchanges as best we can. We apologize for these circumstances and have informed the carrier. Our customer service remains at your disposal for any further questions or comments ([email protected]). Best regards, the France Trampoline team
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Chrystelle T.
Rating: 2 out of 5
following a purchase from 24/05/2021
Catastrophic!!! Impressive delivery time not stated during the order, had to contact them myself to get news despite the full payment of the order. Etc etc.... Very disappointed!!!
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Response from France Trampoline
Hello, thank you for your feedback. We sent you several emails in June and July to inform you of the restocking delay of the net. We made two partial deliveries so that you could receive the other available products first. We apologize for these circumstances and do our best to satisfy our customers. Best regards, the France Trampoline team
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Janis P.
Rating: 3 out of 5
following a purchase from 04/05/2021
Everything is fine except the instruction manual for assembling the trampoline. Not at all educational!
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Response from France Trampoline
Hello, thank you for your review. We apologize for these circumstances and hope you managed to assemble your trampoline without too much difficulty. We try to provide regular updates to our manuals to make it easier for our customers to assemble the products. Please feel free to contact our customer service ([email protected]) to give specific feedback and help us improve. Best regards, the France Trampoline team
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Thierry A.
Rating: 5 out of 5
following a purchase from 04/06/2021
Quality product with many spare parts included
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Alexander V.
Rating: 5 out of 5
following a purchase from 06/06/2021
The trampoline was no longer available, but the expected date was kept. The team was always available for questions about delivery or to change the address. Now the trampoline is in the garden and is used daily. The material seems robust, even for adults, and the assembly was a piece of cake thanks to the good instructions.
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Cédric G.
Rating: 2 out of 5
following a purchase from 01/05/2021
Product out of stock delivered 2 months late from the expected date
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Response from France Trampoline
Hello, thank you for your feedback. When you ordered in early May, the net was not in stock before 30/06, as indicated on our site. We indeed had a restocking delay and could only ship your order at the end of July. We offered you a 10% commercial gesture on your order as compensation and informed you by email of the delivery delay. We apologize for the waiting time and do our best to ensure our customers receive their products as quickly as possible. Best regards, the France Trampoline team
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Julien G.
Rating: 5 out of 5
following a purchase from 28/07/2021
Very serious
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Catherine L.
Rating: 5 out of 5
following a purchase from 28/07/2021
Serious company, we had a sizing issue with our foam, it was exchanged without any problem.
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Marie Amélie G.
Rating: 5 out of 5
following a purchase from 14/07/2021
Very professional. Since it was my first time ordering, you checked that my order was correct and I appreciated your attention. Fast shipping. I highly recommend
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Aline J.
Rating: 5 out of 5
following a purchase from 21/07/2021
Order as initially presented, easy and secure assembly. The kids are thrilled! Thank you
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Pierre Yves H.
Rating: 5 out of 5
following a purchase from 14/07/2021
Slightly long delay, but well announced from the start, dates kept. Delay, but good
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Xavier P.
Rating: 5 out of 5
following a purchase from 29/07/2021
OK, satisfied.
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Dzhemma F.
Rating: 5 out of 5
following a purchase from 13/07/2021
Very serious, very competent, easy communication, fast delivery!
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Pascale B.
Rating: 5 out of 5
following a purchase from 24/05/2021
The delays related to the unavailability of certain ordered products were largely compensated by commercial gestures. The products are always of great quality. I recommend.
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Romain G.
Rating: 5 out of 5
following a purchase from 27/07/2021
Quality product. Simple and well-written explanation.
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Eric D.
Rating: 5 out of 5
following a purchase from 27/07/2021
No problems related to the product or delivery. Correct delay.
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Aurelie F.
Rating: 5 out of 5
following a purchase from 04/06/2021
Very good product. Seems very sturdy
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Barbara M.
Rating: 5 out of 5
following a purchase from 28/07/2021
Perfect, I recommend
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Reinhold H.
Rating: 5 out of 5
following a purchase from 18/06/2021
Top product, everything fit
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Dorothee B.
Rating: 3 out of 5
following a purchase from 18/05/2021
I am delighted with the person who informed me by phone before I placed my order. I am thrilled with the quality of the material received. I bought my trampoline 9 years ago and I am more than satisfied as well and I frequently recommend you. However, I am very unhappy with the delivery time. My order was supposed to be delivered in June, then on July 15, I received my package in mid-August. My children will have enjoyed the trampoline for 2 weeks out of 9 weeks of summer vacation.
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Response from France Trampoline
Hello, thank you for your positive feedback on our products. We are glad that you like the trampoline! When you ordered in May, the net was not in stock before 30/06, as indicated on the product sheet. Indeed, we had a restocking delay and shipped the product at the end of July. We apologize for the wait time and do our best to inform our customers. Best regards, the France Trampoline team
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Françoise J.
Rating: 5 out of 5
following a purchase from 26/07/2021
Great availability and attentive customer service
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Stéfanie S.
Rating: 3 out of 5
following a purchase from 01/04/2021
Very long delivery time.
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Response from France Trampoline
Hello, thank you for your feedback. When you ordered at the end of April, your products were not in stock before 30/06, as indicated on our site. We indeed had a restocking delay and could only ship your order at the end of July. We apologize for the wait time and hope that the slackline we offered you as compensation pleases your children. We do our best to ensure our customers receive their products as quickly as possible. Best regards, the France Trampoline team
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Jean-Bernard G.
Rating: 5 out of 5
following a purchase from 27/05/2021
Excellent
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Olivier M.
Rating: 5 out of 5
following a purchase from 22/06/2021
I was looking for an XL size trampoline: found at France Trampoline with the Apollo sport 500. The kids spend all their time in it. Quality trampoline. Sent quickly.
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Jean-Claude C.
Rating: 5 out of 5
following a purchase from 23/07/2021
Very satisfactory
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