Customer reviews of France Trampoline

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 22 066 published reviews
5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

Reviews 1, 2, 3 and 5 stars

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A
Annick L.
Rating: 5 out of 5
following a purchase from 13/05/2021
Received faster than announced, compliant and very effective, the trampoline withstands the wind well!
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Mathieu C.
Rating: 5 out of 5
following a purchase from 27/04/2021
Perfect product and after the storm of June 17, it's one of the few in the area still in good condition.
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Simon S.
Rating: 5 out of 5
following a purchase from 11/05/2021
Great
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Agnes M.
Rating: 2 out of 5
following a purchase from 01/04/2021
no assembly instructions ... a hassle
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Response from France Trampoline
Hello and thank you for your comment, it helps us improve. The assembly instructions are not sent with the product, they can be found in your customer area. Have a nice day, the France Trampoline team.
L
Laurent M.
Rating: 5 out of 5
following a purchase from 25/03/2021
Very good quality product, we pay the price but we know why.
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Ludger A.
Rating: 5 out of 5
following a purchase from 11/04/2021
Order placed by email as a part was not available, I immediately received a notification and it was delivered on time. Great advice over the phone. Always happy to do it again.
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Wilfried E.
Rating: 5 out of 5
following a purchase from 02/05/2021
Very satisfied with the purchased product. Our children are fully enjoying their trampoline. The only downside is that the assembly instructions are not very readable, not very clear, and not complete. Needs improvement.
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Veronika W.
Rating: 5 out of 5
following a purchase from 08/05/2021
I ordered a jumping net and a safety pad for our old trampoline. I am very satisfied with the quality of the materials and the workmanship of these products. The order was uncomplicated and the delivery was very fast. I would order again.
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Annick A.
Rating: 5 out of 5
following a purchase from 09/05/2021
Received very quickly after the order
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Yves C.
Rating: 5 out of 5
following a purchase from 10/05/2021
Very fast
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Christele P.
Rating: 5 out of 5
following a purchase from 10/05/2021
I highly recommend, fast delivery, quality product, top service
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Karin M.
Rating: 5 out of 5
following a purchase from 10/05/2021
A very good rope with accessories and a great joy for the kids.
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Tony L.
Rating: 5 out of 5
following a purchase from 11/05/2021
Top!!
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Annabel T.
Rating: 1 out of 5
following a purchase from 09/05/2021
Product very long to install. You must not follow the provided inclination at the risk of injuring a child. Way too dangerous for a child under 6 in any case. I went straight into the tree on the first use because the brake is too short, I fractured my foot, customer service was not concerned because 'the instructions are normal'
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Response from France Trampoline
Hello and thank you for your feedback. We are sorry that you got injured. We have been selling our zip line for over 3 years and we have never had any problems regarding installation and the recommended slope of 8%, this product is rated 5 stars by our customers. Of course, we test all our products before following the installation instructions to the letter and of course the product is certified. We wish you a speedy recovery, the France Trampoline team.
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Joan M.
Rating: 5 out of 5
following a purchase from 15/04/2021
Delivery a bit long but quality product, nothing to do with other pseudo trampoline brands.
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Stephane C.
Rating: 5 out of 5
following a purchase from 10/04/2021
a bit of delay for the supply of the trampoline, excellent customer service
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Philippe B.
Rating: 5 out of 5
following a purchase from 06/04/2021
As usual: rushed delivery person, professional but careful not to overdo it...
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Sandra V.
Rating: 1 out of 5
following a purchase from 09/05/2021
I placed an order in early May. My package was lost by the carrier. To date, 1.5 months later, I have neither received my item nor been compensated!
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Response from France Trampoline
Hello and thank you for your comment. I understand your dissatisfaction, unfortunately, when a package is declared as delivered, we are obliged to follow a process with the carrier and open a dispute so that they can conduct searches. Please believe that we have followed up with the carrier several times on this matter, but it takes time. Do not hesitate to contact customer service for more information. Have a nice day, the France Trampoline team.
L
Liliane F.
Rating: 5 out of 5
following a purchase from 08/05/2021
On time, as promised and in total compliance with the ordered product.
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Henriette S.
Rating: 5 out of 5
following a purchase from 10/05/2021
Everything went perfectly. Easily and quickly. I recommend.
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Fabienne P.
Rating: 5 out of 5
following a purchase from 08/05/2021
Very good product. An installation manual would have been welcome.
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Aymeric A.
Rating: 5 out of 5
following a purchase from 07/05/2021
Great. The kids love it.
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Susanne M.
Rating: 5 out of 5
following a purchase from 29/04/2021
Super reliable, great customer contact, trampoline meets expectations.
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Didier G.
Rating: 5 out of 5
following a purchase from 10/03/2021
Very good product
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Olivier B.
Rating: 5 out of 5
following a purchase from 14/04/2021
Good value for money
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Fabien R.
Rating: 5 out of 5
following a purchase from 07/05/2021
Very satisfied
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Jean B.
Rating: 3 out of 5
following a purchase from 08/05/2021
It went well
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Response from France Trampoline
Hello and thank you for your comment. We are glad you are satisfied! Enjoy your Ninja accessories. Have a nice day, the France Trampoline team.
H
Helene C.
Rating: 5 out of 5
following a purchase from 24/04/2021
The products are of good quality. The explanations on the website are clear and help a lot in placing the order (measuring the dimensions of the mat for example).
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Sandrine L.
Rating: 5 out of 5
following a purchase from 09/05/2021
Perfect, from delivery to reception, products of very good quality
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Marise C.
Rating: 5 out of 5
following a purchase from 28/04/2021
Provider is great as usual
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Jean-michel M.
Rating: 5 out of 5
following a purchase from 08/05/2021
Perfect
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Fabien H.
Rating: 2 out of 5
following a purchase from 30/04/2021
Why mediocre? Simply because I ordered an XXL pack and to my surprise, the order confirmation had the protective cover package crossed out upon receipt of the trampoline. Why? I don't know, no explanation. I contacted customer service, who told me to send a copy of the delivery note, which I did on May 25. But no further explanations. And to this day, I still have no response. I don't even know if I will receive the cover. And yet, I could have given 4 or 5 stars considering the quality. But today, I feel cheated. Too bad.
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Response from France Trampoline
Hello and thank you for your comment. We are sorry that everything did not go as planned. Indeed, there was a communication problem internally and stock shortages. We should have informed you as soon as the cover was available again. Customer service has taken over your case and has called you about it. We apologize again and wish you an excellent day, the France Trampoline team.
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Alexandra J.
Rating: 5 out of 5
following a purchase from 29/04/2021
Order for spare parts was very simple, ultra-fast shipping. Very satisfied.
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Julien S.
Rating: 5 out of 5
following a purchase from 06/05/2021
Fast and great customer service!
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Julie C.
Rating: 5 out of 5
following a purchase from 08/04/2021
Very satisfied, professional and responsive
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William M.
Rating: 5 out of 5
following a purchase from 01/05/2021
Super product that meets my expectations
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Pascal C.
Rating: 5 out of 5
following a purchase from 26/03/2021
Nothing to report, very good
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Cristian S.
Rating: 5 out of 5
following a purchase from 24/04/2021
If there were markers for placing the first springs and for the safety net ....
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Nicolas C.
Rating: 5 out of 5
following a purchase from 26/04/2021
Product of very good quality, received within the allotted time.
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Christoph L.
Rating: 5 out of 5
following a purchase from 04/05/2021
Very good goods (quality, function, assembly). Shipping (from France) went smoothly!
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