Customer reviews of France Trampoline

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Myriam H.

Rating: 5 out of 5

Published on 16/03/2021 à 19h38 following a purchase from 29/01/2021

User-friendly website

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Olivier D.

Rating: 5 out of 5

Published on 16/03/2021 à 18h35 following a purchase from 02/02/2021

Simple order and fast, quality delivery. Material very well packaged.

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Eric A.

Rating: 5 out of 5

Published on 15/03/2021 à 20h11 following a purchase from 01/02/2021

Slightly increased delivery time, but very professional delivery person, who contacted to ensure the best service.

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Bruno L.

Rating: 5 out of 5

Published on 15/03/2021 à 15h56 following a purchase from 01/02/2021

Do not ask for a MANDATORY response, here

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Dominique G.

Rating: 5 out of 5

Published on 15/03/2021 à 14h36 following a purchase from 02/02/2021

Delivery OK, satisfactory material. I use a winch to tension (moderately) the cable. Attention: I cannot imagine the tension achieved with brooms over 40 m (see instructions!). I am satisfied with the overall service.

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Jean-luc R.

Rating: 5 out of 5

Published on 15/03/2021 à 09h46 following a purchase from 02/02/2021

Simple and effective

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Jerome R.

Rating: 5 out of 5

Published on 14/03/2021 à 18h18 following a purchase from 31/01/2021

Top-notch! As usual

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Emeline D.

Rating: 5 out of 5

Published on 14/03/2021 à 17h20 following a purchase from 24/11/2020

Quality trampoline. Relatively simple assembly with the help of the instructions but you need to be two. My daughter likes it a lot

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Joel L.

Rating: 5 out of 5

Published on 14/03/2021 à 13h21 following a purchase from 01/02/2021

Perfect

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Audrey B.

Rating: 5 out of 5

Published on 14/03/2021 à 11h30 following a purchase from 01/02/2021

Super delivered very quickly

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Nicolas C.

Rating: 5 out of 5

Published on 12/03/2021 à 21h36 following a purchase from 29/01/2021

Very good service. Even though we have only had the trampoline for a few weeks, it seems to be of very good quality

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David F.

Rating: 5 out of 5

Published on 11/03/2021 à 21h56 following a purchase from 27/01/2021

Impeccable

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François G.

Rating: 5 out of 5

Published on 11/03/2021 à 16h19 following a purchase from 28/01/2021

Very easy to install, I took the liberty of adding a hoist (which remains permanently) at the start of the zip line for better tension and to facilitate the lifting of the cable (installed alone). The kids are delighted and so are we to see them having fun. Added a harness + lanyard system for my 5-year-old to secure her, maybe you should offer this kind of thing on your site ;-)

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Julie M.

Rating: 5 out of 5

Published on 10/03/2021 à 15h44 following a purchase from 24/01/2021

The ordered spare parts fit perfectly to replace the damaged parts of our trampoline.

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Claire G.

Rating: 5 out of 5

Published on 10/03/2021 à 10h36 following a purchase from 25/01/2021

A customer service that is always efficient and very helpful

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Stf L.

Rating: 5 out of 5

Published on 09/03/2021 à 18h45 following a purchase from 25/01/2021

Nothing

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Carsten L.

Rating: 5 out of 5

Published on 09/03/2021 à 12h49 following a purchase from 26/01/2021

-

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Miette L.

Rating: 5 out of 5

Published on 09/03/2021 à 12h36 following a purchase from 25/01/2021

Very good service. Delivery without problems on the scheduled day, after phone contact.

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Stephanie M.

Rating: 5 out of 5

Published on 08/03/2021 à 20h17 following a purchase from 20/11/2020

Always very good quality products and a great phone service for advice.

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Franck M.

Rating: 1 out of 5

Published on 08/03/2021 à 12h29 following a purchase from 25/10/2020

Order placed in October, shipped at the end of January. The tracking indicates 'returned to sender' without arriving at the parcel relay at the beginning of February. I called customer service at the beginning of February for an explanation... Beginning of March still nothing.... incomprehensible.

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Response from France Trampoline Published on 28/10/2020

Hello, thank you for your feedback. We are sorry to read this. Unfortunately, your package was lost by the carrier. The product is no longer in stock at this time, we offer to cancel your order and refund you in full. Please feel free to contact our customer service. Once again, we are sorry for the inconvenience. Best regards, the France Trampoline team.

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Clemence Y.

Rating: 5 out of 5

Published on 07/03/2021 à 20h49 following a purchase from 18/11/2020

Meets our expectations for family use and all ages!

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Nicolas M.

Rating: 5 out of 5

Published on 07/03/2021 à 11h21 following a purchase from 23/01/2021

Nothing to complain about, simple order without surprises.

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Luis Miguel S.

Rating: 5 out of 5

Published on 06/03/2021 à 18h46 following a purchase from 03/12/2020

-

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Finot G.

Rating: 5 out of 5

Published on 06/03/2021 à 15h16 following a purchase from 27/11/2020

Easy to assemble, seems solid and resistant, we'll see with time.

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Nicolas H.

Rating: 5 out of 5

Published on 06/03/2021 à 11h24 following a purchase from 13/01/2021

Material conforms to the description and of good quality.

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Alain P.

Rating: 3 out of 5

Published on 04/03/2021 à 22h35 following a purchase from 29/06/2020

Very significant delay, several months, in the delivery of the product which cannot probably be entirely attributed to the health crisis. Moreover, the delivery was made in 2 parts with an interval of more than 6 months between the two receptions. Otherwise, the product is of very good quality.

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Response from France Trampoline Published on 03/07/2020

Hello and thank you for your comment, We understand your dissatisfaction and are sorry for the delay in delivering your order. Unfortunately, we are facing supply issues, which are indeed due to the global pandemic. Despite all our efforts to accelerate restocking, we remain dependent on the carriers. Indeed, you received your order in 2 deliveries: we made a first shipment with the trampoline and its essential accessories in a first delivery so that you could enjoy it. Then, we sent you the cover at our expense as soon as it returned to stock. Furthermore, we are very happy that your Octopulse 390 satisfies you! Best regards, The France Trampoline team.

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Cramet J.

Rating: 5 out of 5

Published on 04/03/2021 à 19h58 following a purchase from 22/01/2021

Extraordinary service!!! Ordered the day before, received the next day, very nice quality of the zip line.

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Francis P.

Rating: 1 out of 5

Published on 04/03/2021 à 18h58 following a purchase from 30/06/2020

Seven months between the order and delivery, I think you hold the world record for professional amateurism.

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Response from France Trampoline Published on 30/06/2020

Hello and thank you for your feedback. We understand your dissatisfaction and are truly sorry for the delay in delivering your order. We are currently facing difficulties in restocking our products and unfortunately, we are dependent on the carriers, who at the moment are not fulfilling their promises. We have done our best to keep you informed of the delivery delays by email and we sent your order in several shipments, at our expense, as soon as the items were available. Best regards, The France trampoline team.

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Joel C.

Rating: 5 out of 5

Published on 04/03/2021 à 14h59 following a purchase from 20/01/2021

Friendly phone reception with good advice; very good quality and safe material; fast and serious delivery; assembly quite easy and doable by one person; allows for a fairly good level of sports practice, being relatively close to professional equipment.

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Larue M.

Rating: 5 out of 5

Published on 04/03/2021 à 13h22 following a purchase from 20/01/2021

Good dialogue. Delivered quickly, in good conditions. Packaging in very good condition.

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Valérie Z.

Rating: 5 out of 5

Published on 03/03/2021 à 22h22 following a purchase from 04/01/2021

Reliable and compliant.

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Veronique B.

Rating: 3 out of 5

Published on 03/03/2021 à 22h22 following a purchase from 20/11/2020

Quality product...super only complaint is the very long delivery time. I had to call because the product was supposed to be delivered, email in support, but nothing. I had to call the carrier who had subcontracted to another... it took time... the delivery person was very nice 5 stars but their company is too slow...

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Response from France Trampoline Published on 22/11/2020

Hello and thank you for your feedback. We apologize for the delivery delay of your order. We are currently experiencing difficulties in restocking our products and unfortunately, we are dependent on the carriers, who at the moment, are not fulfilling their promises. Regarding the delivery, we are passing on the information to the carrier for improvement. Best regards, the France trampoline team.

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Rose Marie E.

Rating: 5 out of 5

Published on 03/03/2021 à 22h17 following a purchase from 20/01/2021

Very good product. Delivery before the expected date. Very satisfied with my order. Site to recommend.

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Emmanuel C.

Rating: 5 out of 5

Published on 03/03/2021 à 21h13 following a purchase from 20/01/2021

Everything went very well.

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Yannick B.

Rating: 5 out of 5

Published on 03/03/2021 à 18h58 following a purchase from 31/10/2020

My daughter is happy to spend the days on the trampoline. For me, it gives me time to garden and also to do it.

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Isabelle E.

Rating: 5 out of 5

Published on 03/03/2021 à 18h46 following a purchase from 20/01/2021

Solid, stable, excellent bounce quality, allows children to get away from computers! One of the children hurt themselves by hitting a foot against the edge, despite the protection. The children have made great progress, they are having a blast.

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Anne Marie R.

Rating: 5 out of 5

Published on 03/03/2021 à 14h33 following a purchase from 29/11/2020

Product compliant with expectations, very well packaged, precise assembly instructions. It remains to be seen over time.

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Michelle G.

Rating: 5 out of 5

Published on 03/03/2021 à 12h18 following a purchase from 18/01/2021

Perfect

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Pierre D.

Rating: 5 out of 5

Published on 03/03/2021 à 09h41 following a purchase from 18/01/2021

Fast delivery.

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Marine A.

Rating: 5 out of 5

Published on 02/03/2021 à 22h25 following a purchase from 19/01/2021

Efficient and friendly after-sales service, products conform to the description.

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