Customer reviews of France Trampoline

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 22 066 published reviews
5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

Reviews 1, 2, 3 and 5 stars

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Y
Yves M.
Rating: 5 out of 5
following a purchase from 11/08/2020
Very good material. Delivery the day after the order, during the COVID-19 crisis, I didn't even believe it.
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Jean-michel D.
Rating: 1 out of 5
following a purchase from 10/08/2020
The paint batch was defective: the adhesive and the solvent completely dry!!! I had to make additional purchases which deeply irritated me. My goal was precisely to avoid that which would have justified the high expense for a little paint!!!
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Response from France Trampoline
Hello and thank you for your feedback. We do not currently sell paint on our site, you must be mistaken. However, we hope that your XL Infinity Zip Line fully satisfies you. If so, please feel free to revise your rating. ;) The France Trampoline team.
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Anneke B.
Rating: 5 out of 5
following a purchase from 22/07/2020
Great product! The kids are having a blast...
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Luc D.
Rating: 1 out of 5
following a purchase from 10/08/2020
If the trampoline received satisfies me, I am however very unhappy with the customer relationship of France Trampoline. I have contacted the company several times (in July and August) by phone to request a quote for 4 identical trampolines. Each time I was received on the phone by a charming person but I never received the requested quote??? What is happening at France Trampoline that does not call back its customers?
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Response from France Trampoline
Hello and thank you for your feedback. We are delighted that the trampoline you ordered gives you complete satisfaction and we thank you for your trust. However, we are sorry regarding this communication problem. We will try to contact you quickly. Please feel free to check that your information is up to date when you log into your account. We are also available at our address [email protected].
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Carine L.
Rating: 5 out of 5
following a purchase from 04/05/2020
Very good quality trampoline
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Luc B.
Rating: 5 out of 5
following a purchase from 07/08/2020
Quality services and products, I recommend.
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Bettina B.
Rating: 5 out of 5
following a purchase from 06/08/2020
The ordering process was great, extra inquiry to ensure it was the right part. Fast delivery
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Armelle B.
Rating: 3 out of 5
following a purchase from 30/07/2020
Long delivery time
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Response from France Trampoline
Hello, Indeed, due to the health crisis we experienced supply delays and extended delivery times. We kindly ask you to accept our apologies for this inconvenience. Please know that we did everything possible to quickly update these deadlines on our site. We sincerely apologize for the inconvenience caused. Thank you for your trust, the France Trampoline team.
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Geraldine R.
Rating: 1 out of 5
following a purchase from 26/05/2020
Delivery time far too long. Ordered at the beginning of June received at the beginning of August.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we did everything possible to regularly update these deadlines on our site and to inform you directly by email. We would like to apologize for this inconvenience. The France Trampoline team.
V
Valérie G.
Rating: 5 out of 5
following a purchase from 05/08/2020
I ordered a trampoline over 10 years ago which I was very satisfied with, both in terms of product quality and after-sales service, and I have just renewed the experience to offer one to my children who have now become parents themselves.
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Céline L.
Rating: 5 out of 5
following a purchase from 03/05/2020
Perfect. Completely satisfied with the product.
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Paul M.
Rating: 5 out of 5
following a purchase from 04/08/2020
Very fast delivery
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David M.
Rating: 2 out of 5
following a purchase from 31/07/2020
Deadlines not met. Delivery of net attachments with an incompatible size, so a reminder to request a shipment with the correct attachments this time. Reception of the ladder 1 month after the trampoline...
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, during this crisis, we experienced supply delays and extended delivery times. We did everything possible to regularly update these deadlines on our site. However, this product recall does not reflect the usual quality and seriousness of our services. For this reason, we sincerely apologize for the inconveniences caused. Best regards, the France Trampoline team.
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Alain G.
Rating: 5 out of 5
following a purchase from 27/07/2020
Order placed as part of the after-sales service which is very efficient and effective, and does not hesitate to satisfy the customer, even for products that have exceeded the warranty.
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Tilo P.
Rating: 1 out of 5
following a purchase from 16/04/2020
Not recommended. Poor customer service. I bought an Ovalie 360 trampoline. The quality of the trampoline is average. For example, the various frame parts and the net do not fit very well. Therefore, the assembly took a long time. Particularly frustrating was that the edge of the net is too short. The customer service from Trampolin Technik confirmed that the entire production batch is affected by this error, but did not offer a replacement and also refused to rectify the defect.
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Response from France Trampoline
Dear customer, thank you for your review. We are sorry to hear that we could not meet your expectations. Indeed, we had a small defect in a series of these models - however, we offered spare parts to restore the trampoline. Perhaps this model was not suited to your needs. The Ovalie trampolines are designed for family leisure use. If you need a robust model for dynamic jumps, our Apollo Sport series is more suitable. Please do not hesitate to contact us directly for recommendations. Your Trampolin Technik Team
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Jérôme T.
Rating: 5 out of 5
following a purchase from 04/05/2020
Great
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Bastian R.
Rating: 5 out of 5
following a purchase from 02/08/2020
The order was processed very quickly and the material is really very good. Although not very cheap, it is made to last! Our kids have a lot of fun with the cable car.
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Celine B.
Rating: 5 out of 5
following a purchase from 01/08/2020
Very satisfied with my order. The product is of very good quality. Fast delivery. I recommend this site.
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Maria Z.
Rating: 5 out of 5
following a purchase from 01/08/2020
Fast delivery, good product
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Margareth W.
Rating: 5 out of 5
following a purchase from 28/07/2020
Fast and efficient delivery, products conforming to everything we have ordered on this site which I recommend.
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Christophe R.
Rating: 5 out of 5
following a purchase from 04/08/2020
The springs suit me perfectly. Fast arrival and without issues. Careful packaging.
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Karine M.
Rating: 1 out of 5
following a purchase from 06/06/2020
We have not received our order!
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Response from France Trampoline
Hello and thank you for your feedback, your order was indeed shipped at the end of July and then delivered to a relay point, you should have been contacted via email by them as well as by our team. Held for 15 days or more at this relay point and without any complaint from you, the package was automatically returned to our warehouse. We are at your disposal at [email protected] to know if you still wish to receive this order. We apologize for the inconvenience caused, the France Trampoline team.
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Charlotte L.
Rating: 5 out of 5
following a purchase from 31/07/2020
Very good quality of listening from the people I spoke to online.
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Isabelle R.
Rating: 5 out of 5
following a purchase from 26/07/2020
No issues
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Élodie V.
Rating: 5 out of 5
following a purchase from 03/08/2020
Order met my expectations, delivered on time.
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Nadine M.
Rating: 5 out of 5
following a purchase from 03/08/2020
Fast delivery and met my expectations.
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Brigitte B.
Rating: 5 out of 5
following a purchase from 31/07/2020
excellent product, conforms to the presentation on the FRANCE TRAMPOLINE site
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Henri C.
Rating: 5 out of 5
following a purchase from 28/07/2020
Very good product
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Martine V.
Rating: 5 out of 5
following a purchase from 19/05/2020
very good
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Laurette P.
Rating: 1 out of 5
following a purchase from 13/06/2020
I had specified at the time of purchase that it was my son's birthday gift 3 weeks later (end of June). As a result, the zip line arrived at the end of August without any message to keep me informed! I let you imagine my son's disappointment.....
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we did our best to regularly update these delays on our site. We are sorry that you were affected by these delays and that we could not individually contact all our customers. We would like to apologize and hope that your son can enjoy his zip line in these beautiful days. The France Trampoline team.
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Olivier P.
Rating: 5 out of 5
following a purchase from 22/07/2020
All good, no issues.
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Maud S.
Rating: 2 out of 5
following a purchase from 03/05/2020
During the COVID crisis, I understand that the delays were extended; however, the payment was processed immediately, about two months before delivery. This business practice is ***
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Response from France Trampoline
Hello, thank you for your comment. Indeed, during this crisis, we experienced supply delays and extended delivery times. We did our best to regularly update these delays on our site. We sincerely apologize for the inconveniences caused. Best regards, the France Trampoline team.
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Mathieu L.
Rating: 5 out of 5
following a purchase from 26/07/2020
Fast delivery and quality zip line, no issues.
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Thais G.
Rating: 5 out of 5
following a purchase from 26/07/2020
Everything was great, I ordered the protective foam for the bars of the trampoline and they turned out very well, I am very happy!
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Didier G.
Rating: 5 out of 5
following a purchase from 26/07/2020
Satisfactory item. To see if it lasts over time. Perfect delivery.
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Anne-marie D.
Rating: 3 out of 5
following a purchase from 28/07/2020
7 out of 10
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Response from France Trampoline
Hello, thank you for this comment! Please feel free to give us more detailed feedback at [email protected] so we can achieve a 10/10 next time. The France Trampoline team.
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Bernhard S.
Rating: 5 out of 5
following a purchase from 28/03/2020
Price/performance: Top goods were delivered well packaged, assembly was easy based on detailed instructions, products seem to be of high quality. Our children have a lot of fun with it. The only downside: delivery time Unfortunately, the delivery was delayed due to the COVID situation.
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Florence M.
Rating: 3 out of 5
following a purchase from 08/05/2020
The products are of very good quality but on this last order, the delivery times were really long... and we had no commercial gesture. It's a shame
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Response from France Trampoline
Hello and thank you for this feedback, Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences and thank you again for your trust. The France Trampoline team.
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Anne Sophie S.
Rating: 5 out of 5
following a purchase from 19/05/2020
Very good follow-up of the order
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Jocelyne N.
Rating: 5 out of 5
following a purchase from 27/07/2020
Very good quality of the zip line. The children and adults love it. The delivery was very fast and without problems.
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