France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Excessively long supply time and delivery in two parts a month apart. Installation guide very brief and needs to be revised both in terms of text and illustrations.
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconvenience caused and remain at your disposal at [email protected] for any further questions or comments. We also take note of your comments regarding our installation instructions, which we will forward to the relevant department. The France Trampoline team.
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Severine P.
Rating: 5 out of 5
following a purchase from 09/05/2020
Robust product, in line with my expectations. Excellent quality material. Quick and easy installation. Delivery a bit long but correct given the circumstances. Order placed during the confinement period.
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Eric J.
Rating: 5 out of 5
following a purchase from 27/04/2020
Order received on the exact day that was agreed with you. Very good quality trampoline.
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Gabriel B.
Rating: 5 out of 5
following a purchase from 26/05/2020
Total satisfaction regarding the delivery and - which is obviously essential - the quality of the material.
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Celine W.
Rating: 5 out of 5
following a purchase from 04/05/2020
Very good product.
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Jessika M.
Rating: 5 out of 5
following a purchase from 05/05/2020
Very good product this oval trampoline, small downside - the green protection along does not hold well on the structure bars. Too bad, it needs to be readjusted. - the exit net in front of the ladder should have something hard on each side of the closure, it's a hassle for a 5-year-old to go down without pulling on the net which quickly deforms. - the basketball hoop is not great for the price, the attachment system needs improvement, it damages the green protection of the trampoline. But I still recommend this trampoline for a gymnast, it's ideal for doing flips and somersaults. Thank you
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Magali D.
Rating: 3 out of 5
following a purchase from 29/04/2020
We found the item we wanted but the announced shipping delay was already long and was further extended due to an error in processing our order apparently. Other than that, the item meets our expectations and was well packaged.
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or remarks. The France Trampoline team
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Franck B.
Rating: 3 out of 5
following a purchase from 03/04/2020
Delivery time much longer than announced and without being informed.
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconvenience caused and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team.
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Sylvie V.
Rating: 5 out of 5
following a purchase from 19/03/2020
Products of very, very high quality! Very proud of my purchases! Thank you so much! The only small problem is the trampoline cover, it is very large and heavy so difficult to put on. I suppose it is made for winter, but in that case a small thin cover would suffice for summer! Best regards.
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Baby S.
Rating: 5 out of 5
following a purchase from 24/05/2020
Quality in line with the description. Sturdy, easy assembly, good hold, excellent quality.
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Max B.
Rating: 5 out of 5
following a purchase from 04/04/2020
Very good trampoline of good quality and sturdy.
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Emmanuelle S.
Rating: 5 out of 5
following a purchase from 13/04/2020
Confinement period not representative, otherwise the follow-up was correct and friendly.
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Amadou N.
Rating: 5 out of 5
following a purchase from 12/06/2020
Excellent service, deadline respected, very satisfied
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Christele C.
Rating: 1 out of 5
following a purchase from 22/07/2020
I was looking for technical advice for a jumping mat a bit outside basic dimensions but help, a bit disappointed
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Response from France Trampoline
Hello, Thank you for taking the time to leave us a comment. In order for us to improve, would you be so kind as to explain in more detail the reasons for your disappointment? We remain at your disposal at [email protected]. Best regards, The France Trampoline team
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Sophie D.
Rating: 5 out of 5
following a purchase from 12/04/2020
Very good trampoline. Difficulty in putting the protection net on.
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René V.
Rating: 5 out of 5
following a purchase from 05/05/2020
QUALITY PRODUCT WITH EASY TO READ AND IMPLEMENT ASSEMBLY INSTRUCTIONS.
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Sandrine K.
Rating: 5 out of 5
following a purchase from 14/04/2020
Very good product, but the delay is a bit long and France Trampoline did not keep us informed of the delivery delays. We had to follow up several times. Too bad.
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Isaline C.
Rating: 5 out of 5
following a purchase from 25/04/2020
Very good quality
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Brigitte S.
Rating: 1 out of 5
following a purchase from 27/05/2020
I am disappointed. The delivery took much longer than indicated. We waited almost two months for the delivery. There was no German contact person, very bad. Description of the product in another language, insufficient. For the money, the quality is satisfactory. There was already a small hole at the top of the tent. I will not order anything from this provider again. Very disappointing experience.
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Response from France Trampoline
Dear customer, thank you for your comment. Due to the current global situation, our supply chains did not function with the usual reliability. There must have been an overflow from the French boutique, which is why we could not provide you with a German contact person. We do our best to always be available for you and to help you. We apologize for these circumstances and wish you a lot of fun with your trampoline! Your Trampolin Technik Team
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Marie-Pierre M.
Rating: 5 out of 5
following a purchase from 18/06/2020
A hotline that answers the phone! And every time! That's rare. Good advice because I had a doubt about the product to buy. Reliable information about the product, delivery and reception dates.
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Jimmy P.
Rating: 5 out of 5
following a purchase from 08/05/2020
Quality trampoline and great size for the upcoming months of confinement 😄
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Sandra B.
Rating: 5 out of 5
following a purchase from 09/05/2020
Perfect, precise and highly professional. Moreover, remarkable merchandise.
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Cyril P.
Rating: 1 out of 5
following a purchase from 05/05/2020
Hello, I received a defective item, I have photos as proof.
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Response from France Trampoline
Hello, Thank you for your comment. We are sorry to hear that you encountered a problem with your delivery. In order for us to open a warranty file and resend you the defective item, could you please send us the photos of the problem encountered to [email protected]? In the meantime, we remain at your disposal. The France Trampoline team.
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Laure R.
Rating: 5 out of 5
following a purchase from 20/06/2020
Very good product, quality.
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Séverine J.
Rating: 5 out of 5
following a purchase from 10/07/2020
Perfect. I do not regret my purchase for the great happiness of my children. Serious and friendly staff.
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Sylvie C.
Rating: 5 out of 5
following a purchase from 22/05/2020
Very good
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Emilie B.
Rating: 2 out of 5
following a purchase from 14/05/2020
My order in March, certainly due to COVID, but delivery in August... even if the quality of the product seems good. The duration of receipt without news was not correct. And unfortunately, the size is a bit too big, but that is not your fault.
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or remarks. The France Trampoline team
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William B.
Rating: 5 out of 5
following a purchase from 02/05/2020
Very satisfied with the product,
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Stephane C.
Rating: 5 out of 5
following a purchase from 18/06/2020
The products and services are very satisfactory.
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Paul M.
Rating: 5 out of 5
following a purchase from 11/06/2020
Great service. They took back the first product I ordered incorrectly to send me the right one, all for free and in a short time.
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Karin H.
Rating: 5 out of 5
following a purchase from 08/07/2020
Everything is okay! Always happy to do it again!
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Edith L.
Rating: 2 out of 5
following a purchase from 02/06/2020
Delivery time way too long.
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team.
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Olivier U.
Rating: 3 out of 5
following a purchase from 20/05/2020
Supply delays were way too long. Had to follow up by phone.
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team.
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Pierluigi P.
Rating: 5 out of 5
following a purchase from 17/07/2020
Excellent seller. Great item description. Thanks for the next purchase.
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Christiane S.
Rating: 5 out of 5
following a purchase from 26/04/2020
Everything is in accordance and one can only be satisfied; Bravo France Trampoline!
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Teddy M.
Rating: 3 out of 5
following a purchase from 27/03/2020
Lack of communication when there are delivery delays.
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team.
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Florent M.
Rating: 5 out of 5
following a purchase from 06/06/2020
Excellent quality material. Quick and easy installation. Delivery a bit long but acceptable given the circumstances. Personalized follow-up and very appreciated advice.
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Maurice B.
Rating: 3 out of 5
following a purchase from 30/04/2020
Delivery time greatly exceeded
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or remarks. The France Trampoline team
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Cedric C.
Rating: 5 out of 5
following a purchase from 28/04/2020
Good quality product!!! 100% trust
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Laura B.
Rating: 5 out of 5
following a purchase from 08/06/2020
I am very happy. It fits perfectly to the measurements.
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