Customer reviews of France Trampoline

9,4 /10

Based on 22 175 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 1, 2, 3 and 5 stars

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José G.

Published on 11/08/2020 à 12h16 following a purchase from 01/05/2020

Good service

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Christophe S.

Published on 11/08/2020 à 11h43 following a purchase from 17/05/2020

Product that seems to be of very good quality overall, to be confirmed in use. No issues for about a month despite intensive use of the Zip Line by our children... Easy and quick assembly, in accordance with the provided instructions. I highly recommend this product.

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Cecile B.

Published on 11/08/2020 à 10h52 following a purchase from 05/06/2020

Very good service, even for a shipment abroad (Spain)

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Michele Z.

Published on 11/08/2020 à 10h18 following a purchase from 01/07/2020

Delivery on time. Excellent quality product for total safety. My grandchildren are delighted.

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Monica C.

Published on 11/08/2020 à 10h12 following a purchase from 16/05/2020

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Zoltan K.

Published on 11/08/2020 à 09h45 following a purchase from 26/06/2020

Very helpful! They even asked which model, as it might not fit!!! Top service

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Jean-Luc C.

Published on 10/08/2020 à 20h54 following a purchase from 23/05/2020

Thank you for the follow-up on all your trampolines, even older ones, as we were able to change the surround, too TOP.

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Marc E.

Published on 10/08/2020 à 19h29 following a purchase from 08/05/2020

Hello, the trampoline is almost new and already has two tears. They are located on the circular protection that protects the lower structure of the trampoline.

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Response from France Trampoline Published on 08/05/2020

Hello, and thank you for taking the time to leave us your comment! We are sorry for the tearing issue you encountered; our customers are usually completely satisfied with this product. It can certainly happen that a manufacturing defect weakens it for premature wear; also, in order to open a warranty file, would you be so kind as to send us a photo of the defects encountered at [email protected]? We remain at your disposal and apologize for the inconveniences caused. The France Trampoline team

Patrick G.

Published on 10/08/2020 à 18h20 following a purchase from 31/05/2020

I am very satisfied. A very good product, in line with my expectations. The only downside is the manual which is not precise enough.

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Laurent D.

Published on 10/08/2020 à 17h29 following a purchase from 31/05/2020

Very satisfied with the product, the quality is there, meets my expectations. The delivery time and tracking were perfectly respected. The assembly instructions are not always very clear, but with online support, we manage to figure it out.

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Linda L.

Published on 10/08/2020 à 17h12 following a purchase from 03/12/2018

No issues, deadlines respected, high-quality product. It was an expensive gift but we know why: happy children.

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Christophe P.

Published on 10/08/2020 à 15h54 following a purchase from 23/05/2020

Perfect

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Mélanie C.

Published on 10/08/2020 à 14h13 following a purchase from 01/05/2020

Late delivery due to COVID-19 but in line with the initially planned date. Easy assembly. Good quality trampoline.

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Julie V.

Published on 10/08/2020 à 13h48 following a purchase from 21/05/2020

High quality article and top customer service

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Audrey R.

Published on 10/08/2020 à 12h56 following a purchase from 15/05/2020

A bit long delay but completely logical due to the lockdown. Chaotic tracking, contradictory information on the tracking on the website and by phone. The net ordered as a replacement for the first one is of lower quality than the one from my initial order, which is disappointing given the price.

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Response from France Trampoline Published on 17/05/2020

Hello, and first of all thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we have indeed experienced unusually long delivery delays, which do not reflect the quality of service we are used to providing. Furthermore, regarding the net, it does indeed seem finer as the material of the net has evolved as you noticed. However, we guarantee that the quality and durability of this net are nothing to envy compared to the model you had until now on your trampoline. Please do not hesitate to contact us for any questions, we thank you for your trust! The France Trampoline team

Alexandra A.

Published on 10/08/2020 à 12h23 following a purchase from 03/06/2020

A competent and very friendly staff who helped me order the right product.

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Stéphanie C.

Published on 10/08/2020 à 11h38 following a purchase from 12/05/2020

Very good, nothing to complain about, except: perfect.

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Helene C.

Published on 10/08/2020 à 10h37 following a purchase from 28/05/2020

Perfect

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Maite G.

Published on 10/08/2020 à 09h42 following a purchase from 05/06/2020

Perfect

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Edith V.

Published on 09/08/2020 à 14h55 following a purchase from 14/04/2020

Perfect

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Louise P.

Published on 09/08/2020 à 09h28 following a purchase from 27/06/2020

Very good contact. Order delivered on time. Exchange made within good time. Great after-sales service.

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Philippe E.

Published on 08/08/2020 à 19h37 following a purchase from 26/04/2020

Delivery times too long for items that were in stock

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Response from France Trampoline Published on 26/04/2020

Hello, thank you for your comment. Our stock levels are updated in real-time on our various product sheets, so we are surprised that you did not have the correct information at the time of placing your order. Indeed, at the time of your purchase, some references in your cart were out of stock and we had to wait for a restock in June on these products to be able to ship your entire order. We are sorry that your customer experience was not entirely satisfactory, but we still wish you very good times on your trampoline! The France Trampoline team

Cyrille B.

Published on 06/08/2020 à 17h14 following a purchase from 27/04/2020

D360 jump trampoline very satisfied just the protective cushion that tends to lift towards the edge at the level of the falling part despite the stretched elastics

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Richard D.

Published on 06/08/2020 à 17h10 following a purchase from 25/06/2020

Perfect! Quality material. Fast delivery.

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Nicolas R.

Published on 05/08/2020 à 20h58 following a purchase from 13/04/2020

quick and complete service

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Nadine L.

Published on 05/08/2020 à 16h44 following a purchase from 11/05/2020

Perfect as usual (recently purchased a roof to improve my trampoline)

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Jerome P.

Published on 05/08/2020 à 12h12 following a purchase from 27/04/2020

very good product

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Xavier D.

Published on 05/08/2020 à 08h12 following a purchase from 22/03/2020

I found your product to be of very good quality and the follow-up by phone very good and pleasant with precise and reliable information. Thank you

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Robert R.

Published on 04/08/2020 à 20h22 following a purchase from 24/06/2020

Very good

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Philippe N.

Published on 04/08/2020 à 19h17 following a purchase from 20/06/2020

Very good advice from the salespeople, very good quality product. Delighted

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Gerard A.

Published on 04/08/2020 à 17h45 following a purchase from 16/06/2020

very good provider

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Olivier G.

Published on 04/08/2020 à 14h50 following a purchase from 03/05/2020

Good service

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Regis C.

Published on 04/08/2020 à 13h14 following a purchase from 28/04/2020

Very good quality product but COVID greatly extended our delivery time

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Daniel M.

Published on 04/08/2020 à 12h38 following a purchase from 14/04/2020

Very good service very good product

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Vincent G.

Published on 04/08/2020 à 10h52 following a purchase from 21/05/2020

product error due to poor analysis

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Response from France Trampoline Published on 21/05/2020

Hello, and thank you for taking the time to leave us a comment. After verification, we did not find an open file in our system regarding the replacement of your incompatible part. Could you please contact us at [email protected] so that we can study this together? We apologize for this inconvenience and remain at your disposal for any questions. The France Trampoline team

Darrieutort A.

Published on 04/08/2020 à 09h35 following a purchase from 17/06/2020

Nothing to say about the service. Perfect.

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Arnaud K.

Published on 03/08/2020 à 15h59 following a purchase from 06/06/2020

Delighted with my order

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Jacquet J.

Published on 03/08/2020 à 15h54 following a purchase from 13/05/2020

Good

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Sabrina M.

Published on 02/08/2020 à 15h55 following a purchase from 16/04/2020

Excellent product of good quality

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Guillaume T.

Published on 02/08/2020 à 15h18 following a purchase from 05/05/2020

Delivery time too long with no precise dates, I have an order that was canceled without my consent and being notified.. so I received a trampoline accessory but without my trampoline :) super useful.

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Response from France Trampoline Published on 05/05/2020

Hello, after checking in our system, we have indeed identified two orders concerning you, one for an accessory, validated and shipped, and the other for a trampoline which was indeed canceled on May 18. If this cancellation was not intentional, would you be kind enough to contact us by phone or by email at [email protected] so that we can see together how to solve your problem? We are at your disposal and apologize for the inconvenience caused. The France Trampoline team