France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Hello, and thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we have indeed experienced unusually long delivery delays that do not reflect the quality of service we are used to providing. We apologize for these inconveniences and thank you for your trust. The France Trampoline team.
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Martine D.
Rating: 5 out of 5
following a purchase from 28/05/2020
Goods conform to the order. Well guided during my order.
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Michel P.
Rating: 5 out of 5
following a purchase from 12/05/2020
Quality products, competent staff
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Thierry P.
Rating: 5 out of 5
following a purchase from 03/06/2020
Very good at all levels
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Min W.
Rating: 5 out of 5
following a purchase from 06/05/2020
Great site with good quality products. I just bought some small accessories to restore my trampoline. They have a very good customer service as they offered me some products that I needed to replace. Highly recommended.
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Evelyne L.
Rating: 3 out of 5
following a purchase from 24/04/2020
We went to your office for an order, a delay is expected due to lack of stock, we are waiting!
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we are indeed experiencing unusually large delivery delays, which do not reflect the quality of service we are used to providing. We apologize for these inconveniences and thank you for your trust. The France Trampoline team
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Maud Z.
Rating: 5 out of 5
following a purchase from 04/06/2020
Fast shipping and conforms to our expectations. Quality product.
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Nauredine B.
Rating: 5 out of 5
following a purchase from 06/04/2020
Delivery always conforms, deadline respected, quality of products
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Ingrid V.
Rating: 5 out of 5
following a purchase from 23/04/2020
The products are of quality, and it's very convenient to be able to order parts individually.
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Michèle D.
Rating: 2 out of 5
following a purchase from 21/04/2020
No reading of the messages sent, so no response. On the phone, when they say they will call me back, it's not true.... even after several reminders.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis, which we had to handle with a reduced team for the same reasons. Our response speed to calls and emails received has indeed been a bit extended over the last few weeks, we apologize for that. We remain at your disposal for any further information. The France Trampoline team
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Yannick F.
Rating: 5 out of 5
following a purchase from 02/06/2020
Very good product
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Erika F.
Rating: 5 out of 5
following a purchase from 27/04/2020
Excellent product easy to assemble even though the instructions in Italian were missing.
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Michel K.
Rating: 5 out of 5
following a purchase from 02/06/2020
Purchase advice via email, fast order and delivery, quality product as usual.
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Patrice D.
Rating: 5 out of 5
following a purchase from 19/05/2020
fast, efficient,
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Sylvie C.
Rating: 5 out of 5
following a purchase from 04/04/2020
Very happy with the site. Our trampoline was ordered on this site a few years ago. We were satisfied. We recommended used parts that we easily found on the site. The delivery arrived within the indicated time.
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Faure J.
Rating: 5 out of 5
following a purchase from 01/06/2020
Speed in processing the order and shipping
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Anne-Laure A.
Rating: 5 out of 5
following a purchase from 03/05/2020
Quality trampoline, good finishes. Delivery delayed due to confinement but we were warned. Very satisfied with my purchase
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Samuel G.
Rating: 5 out of 5
following a purchase from 01/06/2020
Very fast delivery despite COVID, quality product, the children are delighted. It's a shame that the recommended 8% slope for cable installation is not indicated on the site in the product description; I couldn't install it where I had planned. On the other hand, I noticed a small defect on the multi-strand steel cable, one of the strands is folded over itself for a few millimeters. I hope this won't affect its longevity (I took a photo). I would have liked to make a complaint to have it exchanged but the children were too impatient...
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Ponzio B.
Rating: 5 out of 5
following a purchase from 03/05/2020
Material conforms and of good quality
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Flavie B.
Rating: 5 out of 5
following a purchase from 01/06/2020
Purchase of the zip line, easy assembly, seems to be of good quality.
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Moisan T.
Rating: 5 out of 5
following a purchase from 23/04/2020
I recommend.
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Petya G.
Rating: 1 out of 5
following a purchase from 30/05/2020
Product broken after the second use.
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Response from France Trampoline
Hello, and thank you for your comment which however surprises us a lot: you are our first customer to report this type of problem with our Slackline Strap. Perhaps it was a problem with assembly, or a design flaw? In any case, we invite you to contact us at [email protected] so that our customer service can take over this file, implement the warranty, and send you a new strap. Best regards, the France Trampoline team.
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Annie C.
Rating: 5 out of 5
following a purchase from 04/05/2020
Product conforms to the seller's explanations. Very relevant advice from them. Very happy with our purchase.
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Mehdi B.
Rating: 5 out of 5
following a purchase from 25/04/2020
Great.. good quality. Satisfied with this seller. I highly recommend it.
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Marion V.
Rating: 5 out of 5
following a purchase from 13/04/2020
Product corresponding to my expectations of good quality. An assembly manual would have been welcome...
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Nicolas N.
Rating: 1 out of 5
following a purchase from 01/05/2020
Inadequate bolts for safety. Threading too poorly machined. I replaced them with car joint bolts. And for the installation manual, make more efforts. In short, stop diversifying into leisure or make a big effort.
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Response from France Trampoline
Hello, and thank you for your comment which however surprises us a lot: you are our first customer to report this type of problem with our zip line. Perhaps it was a problem with assembly, or a design flaw? In any case, we invite you to contact us at [email protected] so that our customer service can take over this file, implement the warranty, and send you a new zip line. Best regards, the France Trampoline team.
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Bernard F.
Rating: 5 out of 5
following a purchase from 20/04/2020
Very serious throughout the ordering phase despite the health crisis, very good after-sales service and very high-quality product.
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Arnaud O.
Rating: 5 out of 5
following a purchase from 10/05/2020
Trampoline arrived in good condition. It is of good quality.
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Gabrielle M.
Rating: 5 out of 5
following a purchase from 07/05/2020
Phone information provided kindly, precise, answers to all questions, comparative arguments, advice. Company recommended by a user and that I also recommend.
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Christophe B.
Rating: 5 out of 5
following a purchase from 05/05/2020
Deadline respected. Product conforms. Easy to set up.
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Julie N.
Rating: 5 out of 5
following a purchase from 02/05/2020
Very good quality.
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Dominique T.
Rating: 5 out of 5
following a purchase from 21/05/2020
User-friendly website.
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Sylvain C.
Rating: 5 out of 5
following a purchase from 14/04/2020
Quality material, sturdy and aesthetic. Delivery in a reasonable time.
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Frank M.
Rating: 5 out of 5
following a purchase from 07/05/2020
TOP!!!
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Laurent T.
Rating: 5 out of 5
following a purchase from 17/05/2020
Very good quality trampoline. Easy to assemble and very good after-sales service.
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Jérôme B.
Rating: 5 out of 5
following a purchase from 16/04/2020
Super quality, super sturdy, I really recommend it, I do not regret my purchase.
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Pierre A.
Rating: 5 out of 5
following a purchase from 06/05/2020
good quality trait
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Lucie M.
Rating: 5 out of 5
following a purchase from 13/05/2020
The order, despite a restocking delay, went very well and I even received the trampoline early. Very satisfied with the order and the product, I recommend you.
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Fernande A.
Rating: 5 out of 5
following a purchase from 14/04/2020
Very good service.
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Gaelle R.
Rating: 5 out of 5
following a purchase from 14/04/2020
Very good. Complete and accessible site with all the necessary information. Packaging of items satisfactory. Delivery time complied with despite the lockdown. Excellent, I recommend!
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