France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
Good advice and quick response from customer service. For info, my trampoline is not of your brand and without the advice, I would have ordered a protective cushion that was too large
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Celine R.
Rating: 5 out of 5
following a purchase from 09/04/2020
Very good
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Benedicte R.
Rating: 5 out of 5
following a purchase from 10/04/2020
Excellent service
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Katharina L.
Rating: 5 out of 5
following a purchase from 20/04/2020
Everything works top - quality super!
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Didier R.
Rating: 5 out of 5
following a purchase from 21/04/2020
Quality product and fast delivery.
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Laurie S.
Rating: 1 out of 5
following a purchase from 23/04/2020
The delivery was catastrophic: the first one arrived on a pallet that was too small, one leg was broken. I immediately spoke on the phone with someone very nice from France Trampoline who told me they would immediately resend my order express, but I had to wait another week to receive the second one which was on the same pallet barely more protected but fortunately intact, without an email confirmation or phone call, which raises stress when you see marked delivered on the tracking but it has not arrived... it would be good in this case to inform the customer of the REAL evolution of the delivery!!!
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are sorry to hear that the delivery of your fitness trampoline went so badly. It is true that the conditions and delivery times during the entire duration of the lockdown were particularly difficult, with carriers operating with reduced staff and facing strong operational constraints due to barrier gestures and distancing. Regarding the delivery tracking, indeed in the case of automatic order returns following a delivery refusal, a computer issue prevents us from providing the customer with the tracking link for their package. We are doing everything we can to resolve this issue and we apologize for the inconvenience caused. Best regards, the France Trampoline team
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Isa D.
Rating: 5 out of 5
following a purchase from 17/04/2020
Well-made assembly instructions and available customer service.
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Christine L.
Rating: 3 out of 5
following a purchase from 10/04/2020
There was an order error, I received the package of another person. I had to wait.
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Response from France Trampoline
Hello, we are sorry for the problem encountered during the preparation of your order! This is a situation that happens extremely rarely, but unfortunately, you experienced it. We apologize for this error and remain at your disposal for any questions. The France Trampoline team
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Arnaud P.
Rating: 3 out of 5
following a purchase from 11/04/2020
The material is compliant. However, we had requested a small commercial gesture as we are regular customers. Every year we renew our equipment. Last year we bought a net but the zipper is of very poor quality and is already broken. No gesture was made....
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. Please feel free to contact us at [email protected], we will be happy to offer you a commercial gesture to thank you for your trust and loyalty! The France Trampoline team
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Robert G.
Rating: 5 out of 5
following a purchase from 10/04/2020
Top-notch after-sales service. Quality material. I recommend it without hesitation. I had a small issue with a part during assembly, the replacement was done easily and quickly. Excellent.
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Nacira S.
Rating: 5 out of 5
following a purchase from 21/04/2020
Quality product, ultra-fast delivery
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Lionel M.
Rating: 5 out of 5
following a purchase from 21/04/2020
Product conforms.
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Mathieu M.
Rating: 5 out of 5
following a purchase from 21/04/2020
Very good service. The trampoline meets our expectations and is very sturdy. However, we fixed the legs in concrete because we have a lot of wind. Perfect!
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Matthieu P.
Rating: 5 out of 5
following a purchase from 18/04/2020
Quality product, fast delivery
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Thierry Q.
Rating: 1 out of 5
following a purchase from 21/04/2020
One part is not suitable and proves to be unsafe for the use of the whole. We did not receive a response to our request made by email with attached photographs as requested. We cannot develop our site with this type of material under these conditions.
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Response from France Trampoline
Hello, we are sorry to hear that your order did not meet your satisfaction. We were able to verify your file and a return has been immediately scheduled. According to the information we have, this new order was indeed delivered to you on May 4th. We hope that this one will suit you! The France Trampoline team
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Laetitia P.
Rating: 5 out of 5
following a purchase from 14/04/2020
Good
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Audrey H.
Rating: 5 out of 5
following a purchase from 05/04/2020
Excellent product. The protective cushions disintegrate much less quickly than those from China. Sure, it costs more, but I return to France Trampoline for the quality!
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Christian P.
Rating: 5 out of 5
following a purchase from 20/04/2020
Very good
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Francois B.
Rating: 5 out of 5
following a purchase from 22/04/2020
Quality product, fast delivery... the best of trampolines
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Jean D.
Rating: 5 out of 5
following a purchase from 07/04/2020
Nothing to report, everything was perfect
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Elisabeth E.
Rating: 5 out of 5
following a purchase from 19/04/2020
Everything is perfect
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Martial P.
Rating: 3 out of 5
following a purchase from 14/04/2020
For the order, everything went well, this is the second time I am renewing accessories for our trampoline, but I am a bit disappointed with the evolution of the quality of the products received, especially for the perimeter net as a whole and the new system for fixing the peripheral mat, but you can contact me to discuss it, I am at your disposal. Best regards. ***.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us this comment. Regarding the perceived quality of the net, it does seem thinner because the material of the net has evolved over the years as you have noticed. However, we guarantee that the quality and resistance of this net have nothing to envy from the model you had until now on your trampoline. Please do not hesitate to get back to us for any questions, we remain at your disposal. The France Trampoline team
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Laure B.
Rating: 5 out of 5
following a purchase from 09/04/2020
The spare parts for my trampoline met my expectations.
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Benoit S.
Rating: 5 out of 5
following a purchase from 08/04/2020
very good quality of the trampoline as well as a very good responsiveness of the France trampoline team for customer service despite the confinement conditions.
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Fabrice L.
Rating: 5 out of 5
following a purchase from 17/04/2020
Excellent service and the product is of quality!
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Rachel Q.
Rating: 5 out of 5
following a purchase from 18/04/2020
Very good service
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Alessandro P.
Rating: 5 out of 5
following a purchase from 12/03/2020
I searched many sites for spare parts for my trampoline and managed to find them all on Salt'In Italy: an embarrassing choice and many possibilities for customization and improvement of the parts literally changed my trampoline. Unfortunately, the Covid emergency delayed the delivery but my patience was rewarded with a very welcome gift! Customer service also gave me the option to cancel the order but I preferred to wait since the parts I found were unique in their kind.
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Olivier S.
Rating: 5 out of 5
following a purchase from 07/04/2020
Very responsive, product conforms to the description
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Benquet S.
Rating: 5 out of 5
following a purchase from 08/04/2020
Very good
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Eric M.
Rating: 5 out of 5
following a purchase from 16/04/2020
Very good. Delivered very quickly
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Sébastien C.
Rating: 5 out of 5
following a purchase from 11/04/2020
Very good
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Frederic C.
Rating: 5 out of 5
following a purchase from 11/04/2020
Compliant with the description and received quickly
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Christelle T.
Rating: 5 out of 5
following a purchase from 15/04/2020
Very happy with the quality of the product and the transport
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Christian C.
Rating: 5 out of 5
following a purchase from 17/04/2020
this kit is very complete, easy to install! simply perfect.
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Romain B.
Rating: 5 out of 5
following a purchase from 05/04/2020
Excellent service and follow-up during a complex COVID-19 period. Kudos for your professionalism that allowed our daughter to enjoy her confinement.
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Saniye H.
Rating: 5 out of 5
following a purchase from 10/04/2020
very good product
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Sophie V.
Rating: 5 out of 5
following a purchase from 04/04/2020
Very good service and excellent advice
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Anke E.
Rating: 5 out of 5
following a purchase from 10/04/2020
Very good service😀!
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Christophe L.
Rating: 5 out of 5
following a purchase from 12/04/2020
Hello, Second order placed with France Trampoline, the first for a large trampoline several years ago and I take this opportunity to say that I am very satisfied. Second order for carabiners and once again satisfied.
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Franck B.
Rating: 5 out of 5
following a purchase from 18/04/2020
Order compliant, fast delivery, very good product. Thank you.
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