Customer reviews of France Trampoline

9,4 /10

Based on 22 175 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 1, 2, 3 and 5 stars

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Franco C.

Published on 29/04/2019 à 17h14 following a purchase from 06/04/2019

Presentation and shipping of the product ok Staff ok

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Sebastien C.

Published on 29/04/2019 à 16h13 following a purchase from 09/04/2019

4 springs are missing from my order; assembly sometimes difficult

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Response from France Trampoline Published on 10/04/2019

Hello and thank you for your comment. Please excuse us for this error in preparing your order: the 4 missing springs are on their way, you should receive them very soon! Best regards, the France Trampoline team

Tristan T.

Published on 29/04/2019 à 14h55 following a purchase from 20/03/2019

A real personalized service. Thank you!

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Lionel P.

Published on 29/04/2019 à 14h52 following a purchase from 22/03/2019

I appreciated the follow-up on my order, especially the call from France Trampoline to verify that the ordered product (safety net) matched the model of my trampoline

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Françoise J.

Published on 29/04/2019 à 08h52 following a purchase from 08/04/2019

Immediate contact after my request. Very friendly seller. Receipt of items 2 days later (spare parts)

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Agnes C.

Published on 29/04/2019 à 08h48 following a purchase from 01/04/2019

Very professional person on the phone, perfect order

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Ginette A.

Published on 29/04/2019 à 08h43 following a purchase from 08/04/2019

Easy order, impeccable timing and delivery

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Elodie B.

Published on 28/04/2019 à 20h17 following a purchase from 05/04/2019

I am disappointed with the layout of your website because I was convinced that I would receive a free basketball hoop if I ordered a foot trampoline. Until the finalization of my order, it was noted "free basketball hoop". At no time did I see that it was under certain conditions. I therefore find it ***.

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Response from France Trampoline Published on 09/04/2019

Hello, we are sorry for this misunderstanding! The offer for the basketball hoop was indeed subject to a minimum order amount condition and only appeared in the cart if this condition was met. It is likely that during your browsing on our site, you added products to your cart but then removed them to place your order. Thus, the offer remained displayed even though it could no longer apply. We sincerely apologize for this disappointment and remain at your disposal for any questions. Best regards, the France Trampoline team

Catherine P.

Published on 28/04/2019 à 17h20 following a purchase from 01/04/2019

High quality tarp, to see over time... "lightning" delivery thank you ***

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Sylvain R.

Published on 28/04/2019 à 15h38 following a purchase from 06/04/2019

Super fast

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Mélanie L.

Published on 28/04/2019 à 15h10 following a purchase from 04/04/2019

Very good

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Carine J.

Published on 28/04/2019 à 14h55 following a purchase from 06/04/2019

Nothing to complain about

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Cindy C.

Published on 28/04/2019 à 13h43 following a purchase from 08/04/2019

Order received very quickly, good communication with customer service. However, regarding the maximum weight supported by the trampoline, not very clear: label on the trampoline Max 120kg, in the manual 15kg, on the site 35 kg, after inquiry with customer service finally 25 kg.

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Olivier B.

Published on 28/04/2019 à 13h12 following a purchase from 04/04/2019

Positive and quick response to our expectations. Top customer service

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Arnaud R.

Published on 28/04/2019 à 12h13 following a purchase from 04/04/2019

Great! I recommend this site

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Jean-Paul G.

Published on 28/04/2019 à 08h53 following a purchase from 03/04/2019

Products corresponding to my expectations

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Annie M.

Published on 27/04/2019 à 20h34 following a purchase from 31/03/2019

Very good site, fast delivery, very good product

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René C.

Published on 27/04/2019 à 08h27 following a purchase from 02/04/2019

Product conforms to the site's description and delivery time respected. I recommend the France trampoline site

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Paul B.

Published on 26/04/2019 à 21h43 following a purchase from 02/04/2019

Very professional and attentive.

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Murielle R.

Published on 26/04/2019 à 18h35 following a purchase from 29/03/2019

Product conforms to my expectations

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Eric W.

Published on 26/04/2019 à 16h28 following a purchase from 04/04/2019

Very serious. The components of the trampoline are of very good quality. The children are delighted.

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Jaime D.

Published on 26/04/2019 à 10h29 following a purchase from 04/04/2019

All good

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Christelle S.

Published on 26/04/2019 à 09h12 following a purchase from 25/03/2019

We are delighted with the spare parts ordered. Kudos for the seriousness of the company as our trampoline was already 8 years old.

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Michel F.

Published on 26/04/2019 à 09h11 following a purchase from 03/04/2019

Perfect, as usual with France Trampoline!

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Olivier D.

Published on 26/04/2019 à 08h28 following a purchase from 31/03/2019

Very good product.

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Laurent C.

Published on 25/04/2019 à 20h48 following a purchase from 12/03/2019

Listening staff with useful advice and correct delivery. For my part, replacement of the net and the rods.

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Catherine T.

Published on 25/04/2019 à 20h37 following a purchase from 31/03/2019

excellent provider who called me to correct the choices incompatible with the trampoline model, saving me time. No product returns. Thank you

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Céline M.

Published on 25/04/2019 à 20h11 following a purchase from 03/04/2019

A perfect order tracking and a high-quality trampoline! I recommend!

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Marc J.

Published on 25/04/2019 à 19h48 following a purchase from 16/03/2019

Small problem with the side bars of my ovalis490 but quickly resolved with the customer service who were super responsive. Very good service. Otherwise, the trampoline is of very good quality, I recommend

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Fabrice G.

Published on 25/04/2019 à 17h44 following a purchase from 01/04/2019

Fast and secure shipping. Impeccable product

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Nathalie R.

Published on 25/04/2019 à 17h14 following a purchase from 28/03/2019

Very fast delivery and very well packaged. The gift offered was changed at my request (not useful as there was no protective net) for 2 other gifts. THANK YOU for everything

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Camping Pont Lauguere M.

Published on 25/04/2019 à 16h25 following a purchase from 01/04/2019

always listening to you, quick delivery and responsiveness

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Guillet M.

Published on 25/04/2019 à 14h58 following a purchase from 01/04/2019

Very good advice

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Veronique D.

Published on 25/04/2019 à 12h40 following a purchase from 29/03/2019

Top service by phone

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Emilie D.

Published on 25/04/2019 à 11h42 following a purchase from 01/04/2019

Satisfied with my purchase

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Isabelle S.

Published on 25/04/2019 à 11h41 following a purchase from 31/03/2019

The product after a few days of use seems very good. My dissatisfaction comes from the delivery time which was not respected and the price of the product: for a delivery to Switzerland, the shipping + customs + VAT costs almost as much as the trampoline itself. This should be made much clearer when ordering! This trampoline (Ovaline 430) cost us: ***€ (trampoline) ***€ (shipping + customs fees) ***€ (VAT + customs fees on the Swiss side) In summary, my neighbors who wanted to order the same quickly abandoned the idea and I advise against continuing deliveries to Switzerland at this price under the risk of receiving numerous complaints!

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Response from France Trampoline Published on 03/04/2019

Hello, we thank you for taking the time to leave us a comment. We are sorry for the inconveniences you may have encountered during the delivery of your trampoline. Indeed, in the case of a delivery to Switzerland, additional fees apply in addition to the standard transport fees, and unfortunately this is beyond our control. We strive to clearly indicate this information on our site (especially on the page https://france-trampoline.com/fr/info/4_livraison-france-trampoline) but we take note of your remark and will ensure to be even more explicit in the future. We remain at your disposal for any further information, the France Trampoline team

Alexandre G.

Published on 25/04/2019 à 11h24 following a purchase from 29/03/2019

good

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Patricia R.

Published on 25/04/2019 à 10h31 following a purchase from 25/03/2019

Very good provider and very good products.

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Véronique M.

Published on 25/04/2019 à 09h55 following a purchase from 02/03/2019

Delivery on time, perfect packaging. Quality material

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Madeleine M.

Published on 25/04/2019 à 08h36 following a purchase from 27/03/2019

A very pleasant and competent telephone receptionist; fast delivery; good material.

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