Customer reviews of France Trampoline

9,4 /10

Based on 22 175 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 1, 2, 3 and 5 stars

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Françoise V.

Published on 17/10/2017 à 09h32 following a purchase from 25/09/2017

The advisors are perfect; helpful, quick, competent: what more could you ask for?

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Claude G.

Published on 16/10/2017 à 18h36 following a purchase from 25/09/2017

Perfect

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Daniel L.

Published on 16/10/2017 à 12h23 following a purchase from 25/09/2017

Very professional site, delivery time more than acceptable. Thank you.

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Pascale A.

Published on 16/10/2017 à 12h14 following a purchase from 26/09/2017

Very good provider. Very responsive in after-sales service. Quality product.

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Bruno C.

Published on 16/10/2017 à 08h53 following a purchase from 24/09/2017

The delivery went well except that the delivery person had opened the black protective cover which is proof that the packages were not handled. All packages were present. The material is really of quality and robust. Assembly took 3 good hours with 3 skilled DIYers. Then it's the children's joy every evening to have a little session. What I liked are the parts available in after-sales, if there is a need it can solve quite a few problems. Very good product!

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Wilfried M.

Published on 15/10/2017 à 12h49 following a purchase from 23/09/2017

Very good service

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Slimane A.

Published on 15/10/2017 à 09h28 following a purchase from 22/09/2017

I needed a part for my trampoline, the customer service searched for the invoice to determine the required model... and I was able to order the correct part, shipped quickly. Well done!

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Gilles R.

Published on 13/10/2017 à 16h15 following a purchase from 20/09/2017

impeccable service

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Ilaria S.

Published on 13/10/2017 à 15h52 following a purchase from 03/08/2017

VERY KIND AND PROFESSIONAL

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Benoit V.

Published on 13/10/2017 à 14h25 following a purchase from 20/09/2017

Very satisfied

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Valerie G.

Published on 11/10/2017 à 15h42 following a purchase from 20/09/2017

very good

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Sebastien B.

Published on 11/10/2017 à 12h21 following a purchase from 20/09/2017

very happy

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Laurent C.

Published on 11/10/2017 à 08h32 following a purchase from 20/09/2017

The trampoline is great. Good quality. Delivery 2 days after the order. The kids are having a blast. Nothing to add. We are very happy with our purchase.

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Nicola M.

Published on 10/10/2017 à 14h44 following a purchase from 11/09/2017

Good site. Easy to find what I was looking for. Good product.

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Nathalie M.

Published on 10/10/2017 à 14h16 following a purchase from 16/09/2017

Good evening, I easily found the cover I was looking for to protect our trampoline. The delivery was very fast and we are satisfied with the product.

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René C.

Published on 10/10/2017 à 13h27 following a purchase from 17/09/2017

good

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Bernard S.

Published on 10/10/2017 à 08h40 following a purchase from 16/09/2017

Excellence

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Amicale L.

Published on 09/10/2017 à 17h32 following a purchase from 14/09/2017

Phone reception by a very competent person.

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Rémi D.

Published on 09/10/2017 à 17h29 following a purchase from 09/09/2017

France Trampoline, a reliable, efficient, and worry-free company!

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Benjamin R.

Published on 09/10/2017 à 16h50 following a purchase from 23/08/2017

Package received on time, no unpleasant surprises. Can't wait to install it!

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Aurélie K.

Published on 09/10/2017 à 11h24 following a purchase from 13/09/2017

A customer service that listens to needs and is very responsive

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Cécile C.

Published on 08/10/2017 à 13h15 following a purchase from 15/09/2017

Great phone assistance, friendly and efficient. Ultra-fast delivery. Thank you

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Renate S.

Published on 08/10/2017 à 11h25 following a purchase from 11/08/2017

Very nice telephone service. The net fits perfectly and looks exactly like the old one. The price was also very pleasant.

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Perrine A.

Published on 07/10/2017 à 20h29 following a purchase from 14/09/2017

Very satisfied with the product, good advice by phone

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Emmanuel C.

Published on 06/10/2017 à 13h35 following a purchase from 15/09/2017

After searching in vain for a protective net on the site, I called to place an order. Very pleasant and professional welcome. The order was placed very quickly.

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Kelly G.

Published on 05/10/2017 à 18h52 following a purchase from 02/09/2017

the delays are quite long, but the product is worth it!

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Response from France Trampoline Published on 06/09/2017

Hello, We thank you for your compliment on our products and would like to apologize for the shipping delays of your order. We have indeed been victims of our success on certain references. We are learning from these small malfunctions and are working hard to ensure they do not happen again. We are at your disposal for any further comments or suggestions, The France Trampoline Team.

Alessandro Z.

Published on 05/10/2017 à 15h39 following a purchase from 14/09/2017

Great product and fast shipping. Recommended

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Suzanne D.

Published on 05/10/2017 à 10h54 following a purchase from 06/09/2017

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Pilar L.

Published on 05/10/2017 à 09h44 following a purchase from 15/09/2017

a lot of seriousness Very good quality material I had a small issue that was resolved efficiently and kindly I highly recommend ordering equipment from France Trampoline

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Yves S.

Published on 05/10/2017 à 09h28 following a purchase from 14/09/2017

Package in very good condition, within the expected time

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Gregory P.

Published on 04/10/2017 à 20h29 following a purchase from 30/08/2017

VERY good

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Andy S.

Published on 04/10/2017 à 18h15 following a purchase from 29/08/2017

I was disappointed by the quality of the protective mats that I replaced. It was not at all the same quality as we originally purchased in 2012

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Response from France Trampoline Published on 02/09/2017

Hello, We are sorry that this protective cushion did not convince you. Since 2012, we have evolved our products, making substantial improvements to the materials and fixings. We would therefore like to understand what you did not like about this model. Also, please feel free to share your detailed feedback by writing to us from the contact form on our site. See you soon, The France Trampoline Team

Youen B.

Published on 04/10/2017 à 16h25 following a purchase from 24/08/2017

perfect

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Laurent L.

Published on 04/10/2017 à 12h51 following a purchase from 29/08/2017

Pre-sales service (call to ensure the accuracy of the order) and impeccable after-sales service.

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Rosella Z.

Published on 03/10/2017 à 17h15 following a purchase from 09/09/2017

Excellent customer support and delivery times, the trampoline is very sturdy and also aesthetically pleasing, the assembly phases are clearly described, it does require some muscle strength but the result is fully satisfying

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Nadège A.

Published on 03/10/2017 à 09h31 following a purchase from 27/08/2017

Excellent after-sales service! Very good follow-up and quality technical responses. The speed is also worth mentioning.

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Markus E.

Published on 02/10/2017 à 14h18 following a purchase from 25/09/2017

The ordered jumping mat was delivered quickly. They asked again for the measurements to be sure. The delivered mat is very good in terms of material, fit, and accuracy of measurements. It was used immediately after assembly and the kids also think the new mat is better than the original one.

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Pascal H.

Published on 02/10/2017 à 13h47 following a purchase from 11/09/2017

Good products and perfect delivery

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Nicolas G.

Published on 02/10/2017 à 12h18 following a purchase from 08/09/2017

Very satisfied

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Dominique D.

Published on 02/10/2017 à 11h33 following a purchase from 19/08/2017

Product meets my expectations

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