Customer reviews of France Trampoline

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 22 066 published reviews
5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

Reviews 1, 2, 3 and 5 stars

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Edouard L.
Rating: 5 out of 5
following a purchase from 09/11/2016
Very good responsiveness
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Pierre J.
Rating: 5 out of 5
following a purchase from 10/11/2016
Nothing to complain about, service and delivery impeccable. Thank you
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Alexandre M.
Rating: 2 out of 5
following a purchase from 24/10/2016
I ordered a protective net to replace the one from an old model. The type of protection had changed and I had to buy a more expensive model: limited satisfaction. As a gift, I was given support bars... For the delivery, I had to wait 3 weeks. Since then, I have dismantled my trampoline for winter and I haven't dared to open the package = surprise this spring! Will it fit?
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Response from France Trampoline
Hello Sir, we have taken your feedback into account and we apologize for the inconvenience felt. After verification, we found no trace of an exchange regarding your order. You ordered a protective net with posts for a JumpUp 390 trampoline. The delivery tracking indicates that it was made within 3 days by the carrier with an appointment. We just left you a voicemail so that we can get more information and better assist you when reassembling your trampoline in spring 2017. Please know that we remain at your disposal at 05 56 36 04 62 from Monday to Friday. Sincere regards, The France Trampoline team.
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Patrick C.
Rating: 5 out of 5
following a purchase from 08/11/2016
Very good quality, very professional and serious, to recommend.
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Emilie C.
Rating: 5 out of 5
following a purchase from 04/11/2016
Ease of ordering online, fast and efficient delivery, very good product.
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Pascale M.
Rating: 5 out of 5
following a purchase from 04/11/2016
From ordering to delivery, everything went very well. Very good product. The only regret I have is not having chosen a larger trampoline (I took the 2.5m one).
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Thierry F.
Rating: 5 out of 5
following a purchase from 09/11/2016
+++
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Franck T.
Rating: 5 out of 5
following a purchase from 05/11/2016
Fast delivery and super product.
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Thierry A.
Rating: 5 out of 5
following a purchase from 04/11/2016
I recommend this site, perfect delivery, well packaged and the product completely meets my expectations. The tarp fits perfectly for a trampoline of the Decathlon brand measuring 3.65m. Good quality of the tarp, I am completely satisfied.
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Jean-michel C.
Rating: 5 out of 5
following a purchase from 05/11/2016
No problems, very satisfied.
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Julien C.
Rating: 5 out of 5
following a purchase from 07/11/2016
Very responsive after-sales service, perfect handling.
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Franck R.
Rating: 5 out of 5
following a purchase from 26/09/2016
Very fast delivery, exchanges with the call center very efficient, friendly and understanding for my delivery (my daughter's birthday).
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Jerome T.
Rating: 5 out of 5
following a purchase from 06/11/2016
Very good, nothing to complain about.
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Micol C.
Rating: 5 out of 5
following a purchase from 03/11/2016
The carpet corresponds to the description, punctual delivery
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Valter A.
Rating: 5 out of 5
following a purchase from 01/11/2016
very satisfied everything perfect as agreed
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Tresch C.
Rating: 5 out of 5
following a purchase from 21/10/2016
The after-sales service is really very efficient and very responsive. I thank France Trampoline for the quality of their material and service.
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Maryse C.
Rating: 5 out of 5
following a purchase from 03/11/2016
Ease and friendliness of the phone contact, speed of shipping and delivery, good condition of the package.
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Ilenia S.
Rating: 5 out of 5
following a purchase from 31/10/2016
Courteous and efficient assistance, punctual delivery
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Brigitte B.
Rating: 5 out of 5
following a purchase from 02/11/2016
Just perfect as usual.
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Jonas Z.
Rating: 3 out of 5
following a purchase from 08/11/2016
Include a plan on how to assemble it. I have 8 ropes for 3 nets???
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Response from France Trampoline
You will receive assembly instructions via email for your residential nets.
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Florence B.
Rating: 5 out of 5
following a purchase from 04/11/2016
Very good service, very efficient person on the phone with record delivery of the product (replacement of the jumping mat).
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David P.
Rating: 5 out of 5
following a purchase from 04/11/2016
Very good.
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Eric B.
Rating: 5 out of 5
following a purchase from 08/11/2016
Fast delivery, product flawless! Thank you very much!
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Claire N.
Rating: 5 out of 5
following a purchase from 31/10/2016
Very good service. A call from a seller before shipping to verify that I had ordered the right product.
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Arnaud H.
Rating: 5 out of 5
following a purchase from 01/11/2016
Fast delivery, package in good condition and very friendly delivery person.
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Marc Z.
Rating: 5 out of 5
following a purchase from 29/10/2016
very good quality, nothing to complain about, the kids love it.
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Jean-francois H.
Rating: 5 out of 5
following a purchase from 01/11/2016
*****
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Sylvie P.
Rating: 5 out of 5
following a purchase from 02/11/2016
Very serious. Thank you
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Pascal L.
Rating: 5 out of 5
following a purchase from 01/11/2016
Following the purchase of a winter tarp, I am very satisfied with the product and the France trampoline service is really great even in the event of a weather storm they send you an email for the protection of your material. Here are professionals to whom we can turn. I sincerely recommend.
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Jean-marc B.
Rating: 5 out of 5
following a purchase from 29/08/2016
Material delivered within the scheduled time. Very good quality
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David B.
Rating: 5 out of 5
following a purchase from 31/10/2016
Excellent quality product, nothing to say
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Don Claudio O.
Rating: 5 out of 5
following a purchase from 24/10/2016
Serious and reliable seller. I highly recommend it. Thank you.
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Christophe N.
Rating: 5 out of 5
following a purchase from 27/10/2016
Delivery conforms to the ordered product. Easy to assemble. Very good apparent quality. To see over time.
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Sophie B.
Rating: 5 out of 5
following a purchase from 25/10/2016
The phone reception is very pleasant and the information provided is useful and correct. The delivery went very well, on time. The product corresponds to what we expected. The assembly went well.
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Fabrice S.
Rating: 5 out of 5
following a purchase from 24/10/2016
SAV parts conform to the order. Delivery within 5 days. Excellent responsiveness. Pleasant and very attentive contact person. Very satisfied customer. Thank you to the entire France trampoline team. Best regards ***
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Stéphane M.
Rating: 5 out of 5
following a purchase from 26/10/2016
Very serious site, quality material, fast shipping
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Frédéric G.
Rating: 3 out of 5
following a purchase from 24/10/2016
Very good quality tarp, perfect dimensions. The problem is the plastic attachments: they all broke with a simple pressure between two fingers!!! We couldn't even install them! We had to manage with makeshift means to attach the tarp... Really a shame for the price!
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Response from France Trampoline
Hello Sir, we have taken your feedback into account and we apologize for the inconvenience suffered. The hooks must have been damaged during transport. We ask you to believe that this is exceptional. One of our advisors will contact you to find a solution if necessary as it seems you have addressed this problem yourself. We renew our apologies. The France Trampoline team.
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Ginette I.
Rating: 5 out of 5
following a purchase from 26/10/2016
It's nice to be able to easily find worn parts without having to replace the whole thing that is still functional
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Rosette S.
Rating: 5 out of 5
following a purchase from 21/10/2016
I noticed that you are attentive to your customers in case of problems. THANK YOU
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Lise-marie B.
Rating: 5 out of 5
following a purchase from 24/10/2016
Very very good!
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