France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Perfect after-sales service, fast, very happy with the trampoline. Very serious, to recommend. My daughter accidentally broke a plastic end, a phone call where I was asked to take a photo of the broken object and send it. 48 hours later I received the part without paying anything. Super positive.
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Isabelle D.
Rating: 5 out of 5
following a purchase from 17/07/2015
The delivery was much faster than expected. Upon receiving the trampoline, one of the packages was damaged. We pointed it out to the delivery person, noted it in writing. By contacting customer service, the reception was very friendly, I sent them photos of the ladder that was bent... Within a few days I received a new one!! No discussions, no need to follow up multiple times... Really top-notch!!! The products may be a bit expensive compared to others but the quality of the products and the responsiveness are there... The safety net is great, it is perfectly taut even at the top... plus you can either fix it just at the edge of the fabric or after the springs... for safety and depending on the age of the children, it's a plus...
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Ursula G.
Rating: 5 out of 5
following a purchase from 24/07/2015
Very fast order processing. We ordered replacement parts after 5 years of intense use. After the first order, another part change turned out to be urgent. France Trampoline offered us the shipping costs. Thank you!
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Sandrine C.
Rating: 5 out of 5
following a purchase from 22/05/2015
Good reception of our merchandise
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Fabien V.
Rating: 5 out of 5
following a purchase from 28/05/2015
Very satisfied
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Sandrine G.
Rating: 5 out of 5
following a purchase from 23/07/2015
excellent service and quality
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Gauthier L.
Rating: 5 out of 5
following a purchase from 14/05/2015
The trampoline arrived quickly, it is of good quality, no unpleasant surprises.
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Marc G.
Rating: 5 out of 5
following a purchase from 18/06/2015
Always professional! I have been a customer for at least 5 years, and everything is always perfect, advice, delivery, well done!
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Gal P.
Rating: 5 out of 5
following a purchase from 21/05/2015
Fast and impeccable service
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Thérèse J.
Rating: 3 out of 5
following a purchase from 25/06/2015
Not yet received, given a date from and the people wanted to deliver before the date of our return. Delivery from Wednesday 26.08.2015.
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Response from France Trampoline
It is indeed possible to specify a desired delivery date, which unfortunately was not highlighted by our services. Fortunately, delivery was ensured in the last week of August. We thank our customer for this feedback which has allowed us to improve our order processing service.
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Jean-Michel D.
Rating: 5 out of 5
following a purchase from 25/06/2015
Excellent quality material, timely delivery. No problems to report. The trampoline is of a quality far superior to anything found in the 'large distribution'. Product to recommend!
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Odile P.
Rating: 5 out of 5
following a purchase from 08/07/2015
speed
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Marie-José M.
Rating: 5 out of 5
following a purchase from 24/06/2015
Fast delivery, friendly, quick, and efficient customer service
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Estelle B.
Rating: 5 out of 5
following a purchase from 27/05/2015
very good quality of products, trampoline and its accessories very well packaged. The staff is serious and keeps its commitments.
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Bernard B.
Rating: 5 out of 5
following a purchase from 08/07/2015
Very good responsiveness. Excellent service.
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Rachel G.
Rating: 5 out of 5
following a purchase from 01/07/2015
Phone contact for information then order: very pleasant and competent person who advised me on the ideal trampoline for my sons. Very fast and punctual delivery, assembly a bit long and laborious but successful. From the first days, several plastic hooks broke; we are down to 6. I just contacted FT who immediately sends me replacement hooks with advice regarding a possible poor distribution of the net that could explain this breakage. Always very friendly contact. Very satisfied with this purchase that delights the boys.
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Pierre S.
Rating: 5 out of 5
following a purchase from 13/05/2015
Excellent availability (during the month of August) Remarkable shipping speed Very good advice
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William R.
Rating: 5 out of 5
following a purchase from 13/05/2015
very good site excellent value for money fast delivery
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Evelyne D.
Rating: 5 out of 5
following a purchase from 24/06/2015
We are very satisfied. Only during assembly, a plastic support of the upper arch that holds the net broke. How can I get a new one? Thank you for your response.
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Alexandre M.
Rating: 5 out of 5
following a purchase from 20/05/2015
Many spare parts available. Fast delivery.
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Christian A.
Rating: 5 out of 5
following a purchase from 17/06/2015
Fast service, impeccable customer service, it's no wonder that in our street there are 4 houses out of 7 equipped with France Trampoline.
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Cecile C.
Rating: 5 out of 5
following a purchase from 12/05/2015
I ordered a Wahou 460 trampoline. Before finalizing my order, I contacted France trampoline 2 or 3 times for advice and additional information. Each time, the response was very quick and effective. I then received the package (waiting time a bit longer than expected but still fast). And we are all delighted with the quality of the material.
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Julien C.
Rating: 5 out of 5
following a purchase from 23/06/2015
Very good service from France Trampoline: quality products, very fast delivery
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Bruno B.
Rating: 5 out of 5
following a purchase from 14/07/2015
Very fast and efficient
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Herve G.
Rating: 3 out of 5
following a purchase from 14/07/2015
I ordered black caps and received yellow ones......
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Response from France Trampoline
Hello Madam, We have taken your comment regarding your order for 3 Oxygen / Hip/Hop caps into account. We clearly indicate on the product sheet that the item can be either black or yellow. We did see your comment for black caps, but our preparation service prepared your order with the items in stock at the time of your order, and they were yellow. We apologize for this issue, but we currently do not have black caps in stock. If you wish, you can return your order to us, and we will refund you. We remain at your disposal. The France Trampoline Team.
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Roger S.
Rating: 5 out of 5
following a purchase from 16/06/2015
Solid material that meets our expectations. Trampoline just a bit difficult to assemble
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Noel M.
Rating: 5 out of 5
following a purchase from 23/06/2015
Very good welcome. Quick response; Very good commercial sense attentive to the customer. Perfect
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Olivier H.
Rating: 5 out of 5
following a purchase from 14/07/2015
Excellent advice, and great product
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Christophe R.
Rating: 5 out of 5
following a purchase from 16/06/2015
We are very satisfied with the material received and its quality for the moment. To be seen in the long term.
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Hervé R.
Rating: 5 out of 5
following a purchase from 09/06/2015
Very good quality, significantly superior to the competition. Very helpful customer service. Fast and careful delivery.
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Barde J.
Rating: 5 out of 5
following a purchase from 21/07/2015
nice replacement item, very serious merchant, informs you and explains very well. very friendly. I recommend this merchant for purchasing a trampoline.
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Sébastien B.
Rating: 5 out of 5
following a purchase from 08/06/2015
No issues. Quick reception after purchase. Everything went well
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Martine R.
Rating: 5 out of 5
following a purchase from 25/05/2015
very good communication: I had made a mistake in my order, I was contacted by phone for confirmation before sending
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Jacky D.
Rating: 5 out of 5
following a purchase from 13/07/2015
Perfect experience, both in terms of commercial contact, logistics, and product quality
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Roland D.
Rating: 5 out of 5
following a purchase from 22/06/2015
very good
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Gonzague C.
Rating: 5 out of 5
following a purchase from 15/06/2015
Fast and efficient service
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Elodie A.
Rating: 5 out of 5
following a purchase from 17/05/2015
very fast and very well advised by the sales service thank you.
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Jean-Luc M.
Rating: 5 out of 5
following a purchase from 31/05/2015
very good reception on the phone, easy website, fast delivery and impeccable products.
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Santiago E.
Rating: 5 out of 5
following a purchase from 17/05/2015
Everything is great! It arrived in three days and all the kids in the village have been enjoying it since day one. I would like to know if there is a cover to protect it from the harsh winter frosts.
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Véronique S.
Rating: 5 out of 5
following a purchase from 16/05/2015
Hello, I just saw now that my review had been "posted" and read the response from France Trampoline. Very pleasantly surprised to have received replacement hooks by mail (which I had mentioned in my initial review), I am tempted to give one more star because really everything has been perfect so far. As a regular online buyer, I have never seen such responsiveness and professionalism... Bravo to everyone. PS: Having limited access to the trampoline to three, my 11 grandchildren are queuing for their turn!!! You should offer an entry counter as an option, with a green light or red light for large families... Best regards, A happy and delighted buyer
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